Luis vidigal - Working in a digital and inclusive government - COST Peniche 2015
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Transcript of Luis vidigal - Working in a digital and inclusive government - COST Peniche 2015
Luis%Vidigal%
!Working!in!a!digital!and!inclusive!government%
Luís%Vidigal%
APDSI%
%
Peniche,%2015%June%4th%
1%
Luis%Vidigal%
Summary%
• The!Context!– Economic%and%social%crises%– New%approaches%with%ICT%%
• My!research!– OrganizaIonal%Interoperability%– Life%events%and%collaboraIon%radar%
• Working!in!e9Government!!– ReducIon%and%creaIon%of%jobs%– CiIzenship%mediators%%
2%
Luis%Vidigal%
!!!!!!!!Networked!!!!!!!!!State!
!!!!!!!!New!Public!Service!
XXI
State%Models%From%Government%to%Governance%
4
!!!!!!!Business!!!!!!!!!State!
!!!!!!!!!!!!!!!!!!!!New!Public!Management!
80th XX
BureaucraAc!State!
Weberian!
20th XX
Administered% Client% CiIzen%
We are here
Luis%Vidigal% 6%
EU%(2013).%Public%Services%Online%“Digital%by%Default%or%by%Detour?":%Assessing%User%Centric%eGovernment%performance%in%Europe%–%eGovernment%Benchmark%2012.%Final%Insight%Report.%A"study"prepared"for"the"European"Commission"DG"Communica7ons"Networks,"Content"&"Technology.%
We%are%the%Champions?%
Luis%Vidigal%
User`Centric%e`Government%
7%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
MT% PT% ES% EE% IE% FI% AT% NL% SE% DK% IT% FR% LV% LT% PL% BE% EU28% UK% SI% DE% LU% BG% CY% CZ% HR% EL% HU% RO% SK%
User-Centric eGovernment in the EU (2012-2013)
Luis%Vidigal%
Transparent%e`Government%
8%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
MT% EE% PT% AT% LT% ES% FR% FI% LV% SE% DK% SI% NL% BE% IT% EU28% IE% HR% UK% BG% PL% LU% CY% DE% CZ% HU% EL% SK% RO%
Transparent eGovernment in the EU (2012-2013)
Luis%Vidigal%
e`Government%usage%So%much%services%and%so%few%users...%
10%
0%%10%%20%%30%%40%%50%%60%%70%%80%%90%%100%%
DK% NL% SE% FI% FR% LU% AT% SI% BE% DE% EE% IE% ES% EU28% UK% PT% HU% EL% LV% LT% SK% MT% CY% CZ% HR% PL% BG% IT% RO%
eGovernment use by citizens in the last 12 months
2012 2013 Source: EUROSTAT
Target%• 50%%of%populaIon%using%e`Government%in%2015%SituaIon%in%2013%• 41%%in%EU%ande%36%%in%Portugal%
Luis%Vidigal%
Growth%Paradox%
13%
Importance!of!strong!public!administraAon!for!the!success!of!all!other!reforms!!
Necessary!fiscal!consolidaAon!
Financial!Austerity!
State!
Squeeze%
OECD%(2013).%“Bemer%Policies”%Series:%Portugal%`%Reforming%the%State%to%promote%Growth,%May%
Luis%Vidigal%
A%big%Risk%
15%
A%destroyed,%unmoIvated%and%inefficient%state%becomes%an%amracIon%
for%illegaliIes%and%corrupIon%%
Sovereignty!eroded!!
• external%intervenIon%%• poliIcal%discrediIng%%• devaluaIon%of%the%role%of%the%state%%
• etc.%
PopulaAon!divided!
• young%against%old%• private%sector%against%public%sector%
• employed%against%unemployed%
• etc.%%
Luis%Vidigal%
Efficiency%opIons%
16%
Resources!(inputs)!
decrease!and!outputs!increase!!
Resources!remain!the!same!and!outputs!increase!!
Resources!increase!but!outputs!
increase!by!an!even!larger!amount!
Outputs!remains!staAc!but!resources!decrease!!
Outputs!decrease!but!
inputs!decrease!by!an!even!
larger!amount!!
Growth!
State!AutomaAon! State!ReducAon!• reducIons%in%public%
salaries%and%pensions%• sale%of%more%public%
assets%
State!
Austerity!Pollim%and%Bouckaert%(2011)%%OpAmisAc!
Outcomes%and%EffecIveness%%PessimisAc!
Outputs%and%Efficiency%%
Luis%Vidigal%
Efficiency%opIons%
17%
Resources!(inputs)!
decrease!and!outputs!increase!!
Resources!remain!the!same!and!outputs!increase!!
Resources!increase!but!outputs!
increase!by!an!even!larger!amount!
Outputs!remains!staAc!but!resources!decrease!!
Outputs!decrease!but!
inputs!decrease!by!an!even!
larger!amount!!
Growth!
State!
Austerity!Pollim%and%Bouckaert%(2011)%%OpAmisAc!
Outcomes%and%EffecIveness%%PessimisAc!
Outputs%and%Efficiency%%
IT!providers%are%very%opAmisAc!!
Survey:%80%experts%from%the%public%and%private%sectors%`%members%of%a%permanent%group%for%PA%(APDSI,%2013)%%
Managers!from!PA!are%very%pessimisAc%%
Luis%Vidigal%
AlternaAve!ways!for!State!Reform!
18%
ReducAon!of!State!• Staff%reducIon%• Cuqng%salaries%and%pensions%• Sale%of%assets%
Estado
Austerity!
Doing!less!with!much!less!
Radical%benefits%Efficiency%and%ProducIvity!
AutomaAon!of!State!• eAGovernment"• DematerializaIon%• Interoperability%• Priority%to%CiIzen%• CollaboraIon%• Sharing%!
Growth
Doing!much!more!with!less!
985%!
Luis%Vidigal%
Agencies,%Markets%and%Partnerships%
More!Authonomy!
More!Control!and!
Accountability!
Yes,!but…!!
20%
Luis%Vidigal%
RecentralizaAon!in!Ames!of!crisis!
Public! Private!
CentralizaAon!
Autonomy!
Central!integraAon!and!strengthening!
of!the!State!
23%
DILEMA!Liberal!poliAcs!
Luis%Vidigal%
RecentralizaAon!in!Ames!of!crisis!
Public! Private!
CentralizaAon!of!InformaAon!
Autonomy!and!Accountability!
24%
With!ICT!
Luis%Vidigal%
AdministraIve%Reform%in%Post%NPM%
25%
CiAzen9centric!• Whole%of%Government%• Joined%up%Government%• CollaboraIve%Government%
AutomaAon!• e`Government%• Digital%Era%Governance%• Real%Time%Government%
Government!TransformaAon!
!
Luis%Vidigal%
AdministraIve%burden%reducIon%roadmap%in%EU%
26%
Once!only!strategies!
Impact:%• Cost%minimizaIon%• Benefit%maximizaIon%
Time%
EU%(2014).%Study%on%eGovernment%and%the%ReducIon%of%AdministraIve%Burden%
SimplificaAon!and!personalizaAon!strategies!
Digital!by!default!strategies!
Luis%Vidigal%
Pos`NPM%CiIzen`oriented%
27%
Joined!up!Government%
TransformaAonal!Government%
Whole!of!Government%
New!Weberian! Rebuilt!
public!values!
Come!together!
CollaboraAve!Governance%
HolisAc!Governance%
Luis%Vidigal%
The%road%from%e`Government%to%e`Governance%
Presence!
InteracAon!
TransacAon!
TransformaAon!
e9Democracy!
Adapted%from%Siau%&%Long%(2005)%
Cultural!and!PoliAcal!challenges!
Openness!CollaboraAon!ParAcipaAon!Transparency!Mutual!Trust!
29%
Luis%Vidigal%
ExpectaIons%and%realiIes%for%e`Gov%
E`Gov%to%increase%the%efficiency%and%effecIveness%of%
the%PA%
ExpectaAons! Capture%of%the%state%by%private%interests%
State%organizaIonal%breakdown%
MulIple%repositories%and%informaIonal%entropy%
Weakness%and%lack%of%confidence%in%state%
Short`term%ICT%policy%adopIon%(euphoria%/%rejecIon)%
RealiAes!
Broken!state!
30%
Luis%Vidigal% 32%
AdministraIon%by%Network?%Interoperability?%
Organizacional “Peopleware” (Will)
Informacional / Semantics “Infoware” (Línguage)
Technological “ Software” and “Hardware” (infrastructure)
It is here that everything fails
Joined%up…!%
Whole%of…!%
Transform…!%
Digital…!%
Luis%Vidigal%
Interoperability%for%service%
SemanAc!Interoperability!
Technological!Interoperability!
Organizacional!Interoperability!
Basic!Process! Citizens Enterprises
33%
Luis%Vidigal%
It!is!here!that!everything!fails!
Interoperability%
Legal%
OrganizaIonal%
SemanIc%
Technological%
34%
OrganizaIonal%
Luis%Vidigal%
Ministry%1% Ministry%2% Ministry%3% Ministry%n%
Time!Cost!Quality!
Maturity!Stages!for!e9Government!Andersen%e%Henriksen%(2006)%Layne%e%Lee%(2001)%
Dep.%A%
Dep.%C%
Dep.%n%
Closed!NPM!Entrepreneurship! What!Strategy!
What!leadership!
Audiences!
Life!Events!
x x x x%
x x x x%
x x x x%
x x x x%
x x x x%
x x x x%
Reality%of%“to%be”%(Closed)%
NormaI
vity%of%“shou
ld%be”%(Shared)%
A%wider%horizontal%vision%of%public%services%
Closed%“Consultocracy”%Denis%Saint%MarIn%(2000;%2007)%
Dep.%B%
CoproducAon!of!value!John%Alford%(2009)%
37%
Luis%Vidigal%
Birth%
NaI
onality%
Family%
Health%
Social%protecIon
%
Security%/%Defen
ce%
EducaI
on%/%Culture%
Environm
ent%
Hou
sing%
Car%/%Mob
ility%
JusIce%
Taxes%
Busine
ss%
Employmen
t%
Savings%/%Co
nsum
e%
Death%
Child%/%Youth%
Woman%
Student%
Worker%
Businessman%
Sick%person%
Disabled%
Difficult%condiIons%
Emigrant%
Immigrant%
Traveler%
Tourist%
Car%driver%
Criminal%
ReIred%
Elderly%
Table%of%pub
lic%roles%/%Life
%events%(Services)%
Events%/%Services%
Public%/%Roles%
39%
Luis%Vidigal%
14%Systems%/%Life%Events%TransformaIonal%and%collaboraIve%
• Born%ciIzen%• CiIzen%card%• Social%benefits%• Health%moderator%fee%
• Buying%a%house%%• Changing%address%• CreaIng%a%business%
• Car%documents%
• Zero%Licencing%• CerIficate%of%no%debt%• Sharing%business%data%• Industrial%licence%• Death%cerIficate%• Interoperability%plaworm%
40%
Luis%Vidigal%
0%1%2%3%4%5%6%7%8%9%
10%Rules%and%Procedures%
Governance%
Leadership%
Mutuality%
Autonomy%
Trust%
Strategic%vision%
Interdepartamental%vision%
Life`events%orientaIon%
Sharing%technical%and%human%resources%
Sharing%funancial%resources%
Sharing%data%
CollaboraAon!Radar!
41%
Luis%Vidigal%
CriIcal%success%factors%for%e`Government%in%Portugal%
1. Strategic%vision%2. PoliIcal%support%3. CiIzen`orientaIon%4. Interdepartmental%vision%
5. OperaIonal%leadership%("champion")%%
42%
Survey:%80%experts%from%the%public%and%private%sectors%`%members%of%a%permanent%group%for%PA%(APDSI,%2013)%%
OrganizaAona
l!
Interoperabilit
y!!
Luis%Vidigal%
From%documents%to%processes%
45%
Power!around!Papers!
Power!around!Flows!
Transparency!and!Accountability!
Luis%Vidigal%
Finish%all%cerIficates%and%vouchers!%
Proof!me!of!who!you!are!
Proof!me!that!you!don’t!have!debts!to!the!State!
Cer7ficates"and"vouchers"are"“bits”"and"web"services"
Once Only
Proof!me!that!you!are!not!a!criminal!
People! Enterprises! Territory! Vehicles!
49%
Luis%Vidigal%
Remove%arbitrariness%
The!real!Law!is!in!the!algorithm!
Recover%• Accountability%• CoordinaIon%• Transparency%• Equality%• ImparIality%%
New%Weberian%and%post%NPM%%
From uncertainity of More or Less To%the%certainity%of%Yes!or!Not!51%
Luis%Vidigal%
A%new%model%for%the%state%reform%
Shared!repositories!(data%orientated)%
Processes!and!Com
muniAes!
(life%events%orient
ed)%
People% Companies% Territory% Vehicles%
Re9think!OrganizaAonal!Structures!for!e9Government!
Re9think
!Social!N
etworks!fo
r!e9Go
vernan
ce!
• Openness%• CollaboraIon%• ParIcipaIon%• Transparency%• Mutual%Trust%
53%
CiAzen
ship!(P
ublic%Engagem
ent)%
ProducAvity!(CollaboraIve%Services)%
Luis%Vidigal%
• Dream!• Inovate!• Create!• Communicate!• Give!affecAon!• Decide!
Information & Knowledge Cognitive &
nonroutine tasks
Dave!
2001 Space Odissey (Stanley Kubrick - 1968)
Knowledge!Worker!
• Search!• Collect!• Copy!• Compare!• Put!in!order!• Calculate!• Measure!• Verify!• Archive!
Energy & Data routine &
mechanical tasks
55%
Luis%Vidigal%
47%%jobs%will%desapear%due%to%computerizaIon%
58%
Frey†,%Carl%Benedikt%&%Michael%A.%Osborne%(2013).%The%Future%of%Employment:%How%SuscepIble%are%Jobs%to%ComputerisaIon?%Oxford%University%Engineering%Sciences%Department%and%the%Oxford%MarIn%Programme%on%the%Impacts%of%Future%Technology,%in%Workshop%“Machines%and%Employment”,%September%17th%
Stop%Advance%
Most!of!administraAve!jobs!is!heare!
Luis%Vidigal%
ReducIon%and%creaIon%of%intermediate%jobs%
59%
technology increasingly replaces medium-skilled jobs, leading to earnings polarisation
OCDE%(2014).%Policy%Challenges%for%the%Next%50%Years.%Economic%Policy%Paper,%July%No.%9%(Braconier%et%al.,%2014;%Goos%et%al.,%2010;%Causa%et%al.,%2014)%
“Citizenship mediators”%
Luis%Vidigal%
Digital%divide%and%Universal%Service%
60%
Contact%Center%
Local%Assistance%
Kiosk%
ZYX! CBA!Inclusion% Exclusion%
Luis%Vidigal%
From%Shopping%Centers%to%Universal%Digital%Services%
63%
!!!!!CITIZEN!SPACE!
• Decentralized%around%the%country%• Integrated%and%oriented%to%life%events%• Cheap%
• Centralized%in%big%ciIes%• Disintegrated%• Costly%
!!!!!CITIZEN!SHOP!
Luis%Vidigal%
E`Competences%%What%amract%and%retain%in%the%state?%
64%
A%–%Plan%%B%–%Build%%C%–%Run%D%–%Enable%E%–%Manage%
hmp://profiletool.ecompetences.eu%
3.0%(2014)%
Luis%Vidigal%
Thank%you%
67%
Phone:%+351%963459044%Skype:%luis.vidigal1%!Blog:!hmp://mudaroestado.blogspot.com!Facebook:!hmp://www.facebook.com/lvidigal!Linkedin:!hmp://www.linkedin.com/in/luisvidigal%Twider:!@luisvidigal%PresentaAons:!hmp://www.slideshare.net/vidigal%Academia:%hmps://ulisboa.academia.edu/LuisVidigal%