Luis A. Cruz 8145 NW 198

th Ter.,

Miami, FL 33015

786-763-7945

cruz.luigi@gmail.com

www.linkedin.com/in/beyondanimageit

Information Technology Professional

Systems and Network Administration

Server, Desktop/Laptop Installation, Maintenance and Support

POS Installation, Maintenance and Support

Migrations and Implementations

LAN / WAN Environments

Troubleshooting and Escalation

Project Managing / Logistics

Emergency and Disaster Preparation and Recovery

Virus Prevention and Removal

HIGHLIGHTS OF QUALIFICATIONS

Strong analytical troubleshooting and problem solving ability

Successfully completed projects in areas with no team leadership

Able to relate to people at all levels of business

Strong ability to adapt and be flexible when faced with new challenges

Excellent interpersonal and technical communication skills

SKILLS SUMMARY

Operating Systems: Windows XP/Vista/7/8

Windows Server 2000/2003/2008

Software: Symantec: Backup Exec, Ghost Solution Suite, Endpoint Protection, and Norton

Antivirus

Adobe: Photoshop Elements 12 and previous, Photoshop CS4 and CS5,

Lightroom 5 and previous, Acrobat

Microsoft: Active Directory, SCCM, Exchange 2000 and 2003, Office

2000/XP/2003/2007/2010, 365, Terminal Server,

McAfee Virusscan, Canon ImageRunner Advance Essentials, Panasonic Panafax

software solutions

Hardware: Cisco, Linksys, D-Link, Netgear routers, Juniper broadband bridges, HP and

Linksys switches, HP/Compaq Proliant and Pavillion series desktops, laptops and

servers, Dell Optiplex, Precision, Latitude, XPS and Inspiron series desktops and

laptops, Dell PowerEdge tower, rack and blade servers, APC Smart-UPS and

Back-UPS, NCR and IBM POS systems and terminals

Printers, MFD HP: LaserJet, Officejet, Officejet Pro, Designjet, Deskjet, Photosmart, and

Samsung printers

Faxes, Scanners: HP: Scanjet and Scanjet Pro, Digital Senders, MFPs

Epson: Workforce, MFP, Expression, Stylus, Perfection series

Canon Laser Class faxes and ImageRunner, Panasonic Panafax and DX

Phone Systems: Nortel BMC 50 and BCM 400, Nortel Norstar Modular and Compact ICS phone

systems, Samsung iDCS and DCS phone systems, Cisco VOiP 7962g phones

PROFESSIONAL EXPERIENCE

NSC Global Limited November 2014 – Present

Field Engineer assigned to Siemens Building Technologies Division, Miramar, FL

Maintain and support office staff and managers desktops and laptops

Maintain and support field technicians laptops and mobile communication equipment

First contact for disaster and contingency plan

Beyond an Image Enterprises, LLC

April 2011 – Present

IT Consultant / Owner

IT consulting and contracting for corporate clients

Independent contractor for The Talent Source, Field Solutions, Field Nation, Deploynet, Fujitsu,

Logical Maintenance Solutions (LMS), Hilton OnQ, and NCR

Latest projects:

o Baptist Health South Florida: Windows 7 migrations to include clerical office

desktops, HR desktops and laptops, Hematology, Microbiology, Chemistry, Blood Bank

desktops, Pathology desktops, PACS systems, nursing and medical administration

desktops and laptops, BCVI desktops, Workstations on Wheels (WOW) mobile

computers, IT desktops and laptops, Ortho and Neuro Rehabilitation WOWs and

desktops, Outpatient and Surgery registration stations, Emergency Department medical

staff and special workstations (mobile and desktops), Pediatrics ED, Neonatology, Labor

and Delivery and NICU normal and special workstations.

o Siemens Building Technologies Division in Miramar, FL: Windows 7 migrations to

include field technician laptops, clerical offices desktops, managers desktops and

laptops, and fire tech laptops and desktops.

o Hilton OnQ: Team Leader, in charge of a crew of 4 to 7 technicians doing server and

workstation refresh for Hilton brand hotels in South Florida.

o NCR: Lead Technician, POS register lanes and self-checkout lanes installation for

Walmart Supercenter stores and Sam’s stores in Palm Beach, Broward and Miami-Dade

counties. POS register installation in Starbucks coffee shops in Miami-Dade County.

POS refresh installation and preventive maintenance in Sterling/Jared Galleria of Jewelry

in Broward County.

o Target: Windows 7 migrations and equipment refresh for non-POS computers in 4

counties: St. Lucie, Palm Beach, Broward and Miami-Dade

o Staples: Windows 7 migrations in self-service computers and Installation of new POS

terminals for mobile solutions kiosks in Miami-Dade county stores.

o Michael’s Arts and Crafts: Windows 7 migrations and POS refresh for stores in South

Florida

o Carmax: Installation of new HP M4555 MFD and HP M525 printers in Dealers in South

Florida.

o Total Wine and More: POS scanner installations for all stores in Palm Beach, Broward,

and Miami-Dade counties.

o Brandsmart USA: Amana interactive kiosk installation in South Florida stores.

o Armani Exchange: IBM POS registers and servers preventive maintenance in Broward

and Miami-Dade County.

o Installation of new IBM POS registers in Mastercuts and Supercuts in Broward and

Miami-Dade

o Installation of wifi backup lines for Office Depot

Technisourse, a Randstat Company January 2011 – December 2012

Lead Technician

Managed a team of technicians during migration, installation and testing of computer and

network hardware and software for PNC Bank when they switched from RBC Banks

Installed and tested Verizon 4g wireless cards with Juniper CX series routers for Office Depot stores

Fidelity National Title Insurance Company December 1996 – July 2010

Systems and Network Administrator, South Florida

Wrote, maintained and coordinated hurricane, severe weather and disaster contingency

plans which went into effect nationwide for the whole corporation

Coordinated and executed 3 proprietary production system migrations in a 10 year period

Coordinated and executed server migrations from Windows 2000 to Windows 2003 and

from Windows 2003 to 2008

Coordinated and executed migrations on desktops and laptops from Windows 2000 to

Windows XP, Windows XP to Windows 7, MS Office 2000 to 2003, and 2003 to 2010

Installed, maintained and managed the following computer systems and network hardware in 32 offices and 4 title plants in a territory covering Miami-Dade, Broward, Palm Beach, St. Lucie,

Martin and Indian River Counties:

40 HP switches series 2520, 2620, 2910, 3800 and 8200

310 Dell pcs, 70 HP pcs, and 65 Dell laptops

32 physical Dell PowerEdge servers

2 physical HP Proliant DL servers

15 virtual servers using VMWare

South Florida NOC hardware to include HP Proliant servers and HP Serve Console Switch

G2

34 Cisco routers series (hardware installation and maintenance only)

2 Nortel BMC 50, 3 Nortel BCM 400, 29 Samsung iDCS phone systems

Several HP LaserJet printers

Panasonic Panafax, Canon Laser Class HP digital senders and fax machines

Several APC Smat-UPS rack and tower series (installation, maintenance, online monitoring

and battery replacement)

125 Blackberry smartphones

Maintained and managed inventory of computer and phone equipment

Planned and coordinated new office build outs, moves, closings, remodeling and site upgrades

Trained IT, branch managers, and training staff on network and trust accounting essentials and company procedures

Evaluated and ordered equipment for users and independent clients in Florida

Serve as liaison between clients and company management

From 1998 to 2000 I led a technical team in the Eastern seaboard US that successfully

accomplished the following:

Designed and installed networks for several offices

Coordinated and executed server migrations from Novell 5.x and 6.x to Windows 2000

Coordinated and executed migrations on desktops and laptops from Windows 98 to

2000, from Windows 2000 to XP, and MS Office 97 to 2000

Coordinated and executed 1 proprietary production system migration

Coordinated and executed the Y2K project, upgrading hardware and software

Assisted California tech team in Y2K project

Coordinated site upgrades and new installations

Installed and maintained e-mail for users in Florida

Provided tier 2 support for computer and network hardware

Wrote IT, Troubleshooting and Emergency Procedures, as well as company forms

EDUCATION

Florida International University

Miami, Florida

Bachelor of Science in Computer Science (not yet completed)

Studied French Language and Culture

Miami Dade College

Miami, Florida

Associate in Arts in Computer Science (completed 1988)

Minor in Communications and Public Speaking

S&C Academy

Coral Gables, Florida

Radio Broadcasting and Master of Ceremony (completed 1995)

New York Institute of Photography

New York, New York

Professional Photography (completed 2001)

Languages: Fluent in English and Spanish

Can write, read and speak some French