Lucky Strike Lanes Venue Training

Lucky Strike LA Live Venue Specific Training

July 19

AGENDA

!•  Welcome!•  Venue!Overview!•  Drawings,!Emergency!Plans!and!Communica:ons!•  Need!to!Knows!•  Recap!•  FA!Specific!Break!Outs!•  Venue!Tour!

WORLD GAMES OVERVIEW

Los Angeles is a city full of movie stars and all-stars. But in 2015, thousands of Special Olympics athletes will be the true stars.

Athletes: 7,000 Coaches: 3,000 Countries Represented: 177 Duration: 9 Days Number of Events: 25 Number of Volunteers: 30,000 Honored Guests: 5,000 Spectators: 500,000 Media Representatives: 2,000 Number of Venues: 27

The 2015 World Games is the largest event hosted by Los Angeles since the 1984 Olympic Games.

AGENDA


VENUE OVERVIEW

!VENUES!•  LUCKY!STRIKE!•  LA!CONVENTION!CENTER!!•  JW!MARRIOT!–!HONORED!GUEST!HOTEL!•  SPECIAL!OLYMPICS!FAMILY!WELCOME!CENTER!•  MAIN!MEDIA!CENTER!

LA CONVENTION CENTER/LA LIVE HUB

!

BOWLING!

!Key!Facts!&!Figures!

!!!Event!Dura:on: ! ! !July!26!T!July!31!!BuildTOut!Dates: ! ! !July!22!–!July!25!!Tear!Down!Date: ! ! !July!31!!Sea:ng!Capacity:!!!!!!!!!!!!! !135!

!

KEY DATES AND FACTS

HONORED GUESTS BRAND STANDARDS BOWLING OVERVIEW

Competition Facts

Competition Manager: Gary Montgomery

Number of Athletes: 215

Number of Coaches: 71

Competition Schedule: July 26 - July 31

Awards (LACC Awards Plaza): July 27- July 31

HONORED GUESTS FUNCTIONAL AREAS

Awards!Catering,!Cleaning!and!Waste!Creden:aling!Delega:on!Liaisons!Digital!Strategies!Fan!Development!Guest!Services!Interna:onal!Rela:ons!and!Protocol!Media!Opera:ons!Medical!Services!

Opera:ons!Security!Spectator!Services!Sport!Sport!Produc:on!Technology!Transporta:on!Workforce!Management!

VENUE SECURITY MGR

HUB MEDICAL MANAGER

COMPETITION MANAGER

(6) P

VENUE/HUB WORKFORCE

EXISTING FACILITY MANAGER

(Lucky Strike)

VENUE/HUB OPS MANAGER

GM / ASST GM

HQ

VENUE

VP. SPORT

LOOK & SIGNAGE MERCHANDISE BROADCASTING

VENUE /HUB SPEC SERVICES MGR

PRODUCER

AWARD CEREMONIES SPORT PRODUCTON

VENUE/HUB GUEST SVCS

MGR

HUB/VENUE TRANSPORT

MGR

HUB LOGISTICS MGR

VENUE/HUB TECHNOLOGY

MGR

VENUE MEDIA MANAGER

RADIO COMMS FINANCE

RISK/SAFETY SALES

HUB CCW MGR

* - GMs serving as Venue Directors at LACC, Long Beach, Griffith Park/LAEC

HUB INT”L RELATIONS MGR

16 Key FAs on Hub/Venue Teams Venue (5): AWD, COM, SEC, SPT, VEM Hub (4): CCW, LOG, INT, MED Hub/Venue (7): COR, GST, SPS, TEC, TRA, VED, WKM

TECHNICAL DELEGATE

FAN ZONE MANAGER

Sports Planning Director Venue Director

VENUE/HUB OPS Coordinator

LUCKY STRIKE COMPETITION VENUE AND HUB ORG STRUCTURE

VENUE AND HUB STAFF

Lisa Freedman Venue Director

Gary Montgomery Sport Competition Manager

James Donovan Operations Manager

Sean Wallach Spectator Services Manager

Roy Macias Technology Manager

Mary Ann Mattiello Media Manager

Charlotte Miles HUB Catering, Cleaning & Waste

HUB STAFF

Linda Cordeso and Emily Smith Hub Transportation Manager

Derek Hermann Hub Medical Manager

Jaren Sorkow Hub Workforce Manager

Pierce Milliken Hub Guest Services Manager

Leo Ramirez Hub Logistics Manager

Luke Hyvonen Hub General Manager

Derrick Salisbury Hub Assistant General Manager

Stanli Spencer Hub Operations Manager

Matt Setlik Hub Sport Director

Shereef Moustafa Hub Technology Director

Tiara Johnson Hub Spectator Services Manager

AGENDA


!

VENUE!LAYOUT!

LA 2015 LUCKY STRIKE VENUE LAYOUT


ACCESS TO LUCKY STRIKE

MAIN ENTRY HONORED GUESTS MEDIA, STAFF & VOLS

!

EMERGENCY!PLANNING!

EMERGENCY PLANNING

HONORED GUESTS HOW$TO$RESPOND$TO$A$MEDICAL$SITUATION

On$Venue$Response:•  For!any!medical!incident,!immediately!alert!your!supervisor!or!any!

Special!Olympics!staff!member!with!radio.!!•  Communica:on!protocols!are!in!place!on!venue!to!respond!to!incidents!

internally.!!!!!

8

Earthquake Whenever a major tremor occurs, expect one or more aftershocks,

including the possibility of numerous major earthquakes in the same

area.

During the Quake:

x Duck, cover and hold in place under a desk, table or other

sturdy object; or stand in an interior doorway and brace

yourself against the frame. x Face away from any windows.

x Stay clear of tall objects that may topple over and watch for

falling objects.

x Stay inside, do not evacuate unless directed to do so.

After the initial shock:

x Remain calm and be prepared for aftershocks.

x Aid the injured and check for trapped people. Account for all

occupants.

x Check area for obvious hazards and damage; evacuate only if

area is unsafe.

x Use phones only in case of immediate life-threatening

emergency.

x Do not light matches, cigarettes, candles or any use of open

flame.

x Do not turn on or off any electrical equipment or lighting.

x Listen for emergency evacuations announcement.

x Report conditions to the Security Command Center at ext.

3000 or 213 – 765 – 4605 and/or any employee.

EARTHQUAKE$PROTOCOLS

8

Earthquake Whenever a major tremor occurs, expect one or more aftershocks,

including the possibility of numerous major earthquakes in the same

area.

During the Quake:

x Duck, cover and hold in place under a desk, table or other

sturdy object; or stand in an interior doorway and brace

yourself against the frame. x Face away from any windows.

x Stay clear of tall objects that may topple over and watch for

falling objects.

x Stay inside, do not evacuate unless directed to do so.

After the initial shock:

x Remain calm and be prepared for aftershocks.

x Aid the injured and check for trapped people. Account for all

occupants.

x Check area for obvious hazards and damage; evacuate only if

area is unsafe.

x Use phones only in case of immediate life-threatening

emergency.

x Do not light matches, cigarettes, candles or any use of open

flame.

x Do not turn on or off any electrical equipment or lighting.

x Listen for emergency evacuations announcement.

x Report conditions to the Security Command Center at ext.

3000 or 213 – 765 – 4605 and/or any employee.

EARTHQUAKE$PROTOCOLS$(CONT.)

!

ON!SITE!COMMUNICATIONS!

HONORED GUESTS BRAND STANDARDS RADIO COMMUNICATION

•  Radio!communica:on!will!be!the!primary!mode!of!communica:ng!on!venue!to!ensure!that!all!radio!users!remain!up!to!speed!with!all!issues!and!discussions!at!a!venue!and!hub!level.!!

•  If!your!posi:on!requires!radio!usage!you!will!be!provided!with!one!before!you!are!deployed!to!your!post!by!your!Manager.!This!radio!will!need!to!be!returned!at!the!end!of!each!shi^!to!your!Manager.!!

•  Always!consult!with!your!Manager!ini:ally!if!there!is!an!issue.!•  In!addi:on!the!Hub!Communica:on!Center!is!the!central!communica:on!point!

for!the!Hub!and!is!available!through!Channel'1!if!further!assistance!is!needed.!!•  Please!be!courteous!when!communica:ng!by!radio.!!Do!not!talk!over!others!and!

keep!the!communica:on!concise.!!!•  If!communica:on!is!needed!to!a!radio!user!on!a!different!channel!this!will!be!

allowed!and!you!will!receive!radio!training!to!ensure!you!are!shown!how!to!do!this.!

•  Please!do!not!use!personal!cell!phones!unless!in!the!case!of!an!emergency!or!if!specifically!instructed!to!do!so!by!your!Manager.!!

HONORED GUESTS BRAND STANDARDS RADIO PROTOCOL

1.  STOP!2.  LISTEN!(and!wait,!if!necessary)!3.  PUSH!the!buaon!4.  WAIT!for!a!count!of!2!5.  TALK!

AGENDA


TRANSPORTATION

•  Parking •  Public Transportation will be the simplest way to

arrive on venue.•  If you need to drive, carpool if you can.•  LIMITED parking will be available in the Venice

Parking Garage with access off of Venice Blvd and Convention Center Dr. (About a 7-10 minute walk to Lucky Strike)

* Your credential is your parking pass! (except at USC)

•  Public Transportation Information•  Tap cards•  Metro stations•  Route options

To!find!the!most!convenient!route!for!you,!use!the!Metro!Trip!Planner!or!contact!Metro!at!(323)!GO!METRO.!

L.A.!LIVE!is!located!at!800!W.!Olympic!Blvd.!in!downtown!Los!Angeles,!near!STAPLES!Center!and!the!Los!Angeles!Conven:on!Center.!!There!are!many!alterna:ve!forms!of!transporta:on!with!frequent!stops!near!L.A.!LIVE,!including!frequent!Metro!Rail!trains!and!Metro!buses!

If!you're!coming!to!L.A.!LIVE!by!rail,!ride!the!Metro!Blue!or!Expo!Line!to!Pico!Sta:on!(2!min!walk)!or!the!Metro!Red!or!Purple!Line!to!7th!St/Metro!Center!Sta:on!(7!min!walk).!!

Metro!Bus!routes!service!all!of!Los!Angeles!and!many!lines!stop!near!L.A.!LIVE!including!lines!30,!81,!442,!460!and!the!Silver!Line.!!!

DASH!Bus!Route!F!has!several!stops!on!Figueroa!St.!adjacent!to!L.A.!LIVE.!!!For!details!on!DASH!service,!go!to!ladoaransit.com.!

Metrolink!operates!train!service!within!Southern!California!from!Los!Angeles,!San!Bernardino,!Riverside,!Ventura,!Orange,!and!North!San!Diego!Coun:es.!!!For!train!schedules!and!more!informa:on,!please!call!(800)!371T5465!or!visit!metrolinktrains.com.!

VENICE GARAGE PARKING

Venice!Parking!Garage!

VENICE GARAGE PARKING ENTRY

Venice!Garage!access!off!Venice!Blvd.!and!!Conven:on!Center!Way.!

WORKFORCE UNIFORMS

Don’t leave home without your:

UniformCredentialHip pack

Official Games HatA great attitude and a SMILE!

•  All volunteers need to wear khaki pants, shorts or skirts (longer than fingertip length.)

•  It is recommended that all volunteers wear comfortable athletic type shoes.

!

Uniform Color Key

Officials!! Sport$ Guest$Services$$ Medical$$

!!!

!!!!!!!! !!!!!!!!!!!!!

WORKFORCE UNIFORMS

!

Executive Team Operations Delegation Liaison

Lanyards: GREEN = managers / team leaders PURPLE = workforce not in a supervisory position !

*Healthy Athletes will be in dark blue!

WORKFORCE UNIFORMS

HONORED GUESTS BRAND STANDARDS CREDENTIALS

Front$ Back$

HONORED GUESTS WORKFORCE CHECK IN

•  You are required to check in at the Lucky Strike Workforce Check in when you arrive for your shift!

•  General Volunteers - PLEASE ARRIVE 15 MINUTES PRIOR TO YOUR SHIFT START TIME

•  Medical volunteers PLEASE ARRIVE 30 MINUTES PRIOR TO YOUR SHIFT START TIME

•  Your CREDENTIAL is your work permit – it is required for check in and while on venue.

Check in locations ….•  Lucky Strike will have one primary check-in location just inside the main doors at

the shoe rental counter.

•  If you are going to be late or are unable to work your shift, please contact your supervisor or your Workforce Check In hotline immediately

•  Hotline numbers and address:Lucky Strike: 213- 712-2583/ [email protected]

•  *Note: This hotline and email address will not be active until July 25th

HONORED GUESTS BRAND STANDARDS DINING/BREAKS

Meals:

•  Volunteers working a minimum of 5 hours will receive one meal voucher at check-in.

•  Volunteers working 10 hours will receive two meal vouchers at check-in. •  You must present your meal coupon at the dining area.

Breaks:

Breaks will be determined by your supervisor based on the competition schedule for your venue.

Meal/Break Area:There are designated break and meal areas for the Volunteers. Beverages will be at this location all day as well as where you will pick up your meal, eat and interact with other volunteers.

Your Meal/Break location is….•  Inside the Conga Room which is located next door to Lucky Strike within LA

Live.

LA 2015 LUCKY STRIKE VENUE LAYOUT STAFF$BREAK$AREA$CO

NGA$RO

OM$

WORKFORCE POLICIES AND PROCEDURES

- There is no storage for personal belongings at the World Games. Please do not bring:

- Large bags - Valuables - Children - Pets (service animals are accepted)

-  Please do not use your cellphone for personal use while you are on duty.

Some manager positions will have cellphones to conduct business. - Please do not alter your uniform or credential in any way.

-  Lost items should be turned into the Spectator Services Information Booth at the venue where the item was found.

-  If you are notified that an athlete is lost, please notify your supervisor immediately. Your supervisor will collect pertinent information about the individual and will radio the Hub Communication Center. If you have found a lost athlete, please bring them to the nearest Spectator Services Information Booth.

WORKFORCE POLICIES AND PROCEDURES

-  If someone approaches you and you do not speak their language, please direct them to the Spectator Information Booth to ask for language assistance.

-  When you don't know an answer, don't make something up, say you 'don't know but will find out', then ask your Supervisor or someone else who may know.

-  Please do not to take pictures of or get autographs from any celebrities or public figures while on duty.

-  Volunteers should not speak to the media other than a greeting. If approached by a member of the media for comment, please refer the media member to the Venue Media Manager or a Media Steward.

-  If you need to fill out an incident form or a complaint form, please go to Workforce Check In. Examples of when you should fill out an incident form are:

-  Injury, safety hazard, property damage, theft etc-  Make sure to inform your supervisor of an incident

-  Please abide by the Volunteer Code of Conduct found in your Hero Handbook.!

HEALTH & SAFETY

Health & Safety•  Hat

•  Sunscreen

•  Hydration

•  Breaks

! Be aware of your surroundings and be aware of possible illness!

HEALTH & SAFETY

Please be aware of your surroundings! Alert your supervisor if you see any safety hazards. !

Exposed Cables Trip Hazards

Objects in the stairs/aisle Unsupervised ladders

AGENDA

!•  Welcome!•  Venue!Overview!•  Drawings,!Emergency!Plans!and!Communica:ons!•  Need!to!Knows!•  Sponsor!Ac:va:on!T!Toyota!•  Recap!•  FA!Specific!Break!Outs!•  Venue!Tour!

ACTIVATION$

“Donation Drive” For every “test drive” Toyota will donate the proceeds to the Special Olympics. •  8’ Cube Directional Signage •  4 Vehicles : Highlander, Prius, Camry, Corolla •  4 Display Vehicles (TBD) : 2016 Tacoma, Baja

Tundra, SOWG Camry. Mirai •  Staffed by:

Event Manager Brand Ambassador Product Specialists

LACC!Ride!&!Drive!!

LACC!Ride!&!Drive!

AGENDA


HONORED GUESTS RECAP

Key Takeaways from Today:

•  Public Transport •  Use METRO services•  Free TAP card

•  Workforce Check-In Area•  Inside Lucky Strike at the Shoe Rental Counter

•  Meal and Break Area•  Conga Room across the hall from Lucky Strike

•  HAVE FUN!

•  Please visit the following website to learn more information about Lucky Strike LA Live. http://www.bowlluckystrike.com/locations/california/los-angeles/

HONORED GUESTS

Thank you for attending the Lucky Strike Venue Training session.

Dedicated Volunteers are priceless!

Thank you for all that you do!!

!

BRAND STANDARDS Thank You!

SPECIAL OLYMPICS VIDEO – CLICK AND PRESS PLAY

AGENDA


Lucky Strike Lanes Venue Training

Government & Nonprofit

Transcript of Lucky Strike Lanes Venue Training