Luc Hendrickx Executive Director. 11th ICCRM, Seville, 7-9 July 2005 Client-Supplier Communication...
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Transcript of Luc Hendrickx Executive Director. 11th ICCRM, Seville, 7-9 July 2005 Client-Supplier Communication...
Luc Hendrickx
Executive Director
11th ICCRM, Seville, 7-9 July 2005
Client-Supplier Communication
• Key Message
• International Diabetes Federation
• World Diabetes Congress – Track history
– Facts & figures
– Organization
• Bidding: Questions to Ask– Questions to ask
– Decision-making process
• Client-Supplier Communication– Dos and don’ts
11th ICCRM, Seville, 7-9 July 2005
Key Message
LISTEN
to the person
who drives the decision-maker
11th ICCRM, Seville, 7-9 July 2005
IDF Fact Sheet
• International federation of national diabetes associations
• To promote diabetes care, prevention and a cure worldwide
• The global advocate for people with diabetes
• Established in 1950
• Non-profit International Association under Belgian Law
• Global Executive Office in Brussels
• 18 Staff, 7 Regional Managers
• Many dedicated volunteers all over the world
• Currently representing 191 member associations in 150 countries
• In official relation with the World Health Organization (WHO)
• Organizers of the World Diabetes Congress
11th ICCRM, Seville, 7-9 July 2005
Regions and Regional Offices
• Brussels
• Alexandria
• Singapore
• Dar es Salaam
• Alexandria
•Colombo
• Montevideo
11th ICCRM, Seville, 7-9 July 2005
World Diabetes Congress
Track history
• 1st triennial congress in 1950
• Recent congresses
1991 Washington 8,000
1994 Kobe 5,000
1997 Helsinki 8,000
2000 Mexico City 8,000
2003 Paris 17,000
• Next congresses
2006 Cape Town
2009 Montreal
• Next open date 2012 (2011?)
11th ICCRM, Seville, 7-9 July 2005
World Diabetes Congress
Facts & Figures
• 10,000 participants
• 10,000 sq m exhibition
• 9 parallel sessions
• 2,500 posters
• Structure
Fri Build-up
Sat Build-up, Group registration
Sun Registration, satellite symposia
Mon-Thu Programme, satellite symposia
Fri Dismantling
11th ICCRM, Seville, 7-9 July 2005
World Diabetes Congress
Organization
• In-house PCO since 2003
• Congress Unit
Congress Manager
Congress Assistant
Industry Coordinator
Programme Coordinator
Registration Coordinator
(Media, IT, Finance, PR, ...)
• Outsourced: hotel accommodation, tours
11th ICCRM, Seville, 7-9 July 2005
Bidding: Questions to Ask
• Organizer (Gatekeeper)?
• International Diabetes Federation?
• Congress stats?
• Does my venue meet the congress requirements?
• Previous, next and future venues?
• Next open date?
• Trend in selection of venue?
• European? Global?
• Organizer (PCO)?
• Bid process?
11th ICCRM, Seville, 7-9 July 2005
Bidding: Questions to Ask
• Politics?
Regional rotation, Withdrawal
• Decision-making? Recommendation?Governing body vs Individual
• Trends/Evolution?Congress Unit
11th ICCRM, Seville, 7-9 July 2005
Pro-active Venue Selection
• International driver
• Technical site inspection
• Staff recommends to the Board
• Fact sheets (less is more)
• No local/national driver
• No committee site inspections
• No formal presentation
• No mailing of glossy bid books
• Respect the process, be discreet
11th ICCRM, Seville, 7-9 July 2005
Communication
DOs
• LISTEN!
• Offer a solution to meet requirements
• Be patient, Think long-term
• Network
• Speak to peers, share knowledge
• Do your homework
• Listen to people, not organizations
• Level with your client
• Be informed of the decision-making process, and respect it
• Listen to the person who drives the decision-maker
11th ICCRM, Seville, 7-9 July 2005
Communication
DON’Ts
• DON’T SPEAK!
• Don’t assume that your client is interested in your destination
• Don’t take “no” for an answer
• Don’t only operate from your office
• Don’t send unsollicited e-mails or brochures
• Don’t trust the ICCA database
• Don’t hide essential information from your client
• Don’t focus on organizations
• Don’t underestimate politics and hidden agendas
11th ICCRM, Seville, 7-9 July 2005