LSMC Rounds News from Lee’s Summit Medical Center

Dear LSMC Family,

It is hard to believe 2014 is here! Where did the past year go? I think we should all feel proud knowing we spent a big part of our lives during the past year serving patients and their families with innovative, compassionate care.

This time of year always spurs personal and professional reflection for me. I like to ask myself - “What did we accomplish? What impact did we make with our patients and their families? What type of culture are we growing at LSMC?” This reflection is part of our culture to

continually improve so let’s take a minute to congratulate each other for our 2013 accomplishments. You’ll see a few of these listed on page 2 and you can probably think of more.

Wow, we’ve accomplished a lot and there is still more we can do to be better. As we move into the new year, I’ve been thinking about our biggest priorities for 2014. This is what spurred me a few months ago to engage a number of you to take a look at our mission, vision and core values. We’ve asked each other “Is our mission understandable? Could each individual serving at LSMC state how he or she fulfills our core values? How do these words connect each employee to patient-centered care?”

In the past couple of months we’ve made some revisions to our mission, vision and core values to hopefully help each one of us connect our work every day to every patient, every time. Our 2014 strategic goals have a lot to do with providing an even better patient experience and working hard at even higher quality of patient care. There’s more about this in this newsletter on pg. 6.

I want to personally thank each one of you for your commitment to patients and being the best provider of care in the region. We’ve had a great year and I’m excited about working with you to achieve even more this year.

Sincerely,

Jackie DeSouzaPresident and CEO

January 2014

Mission:Above all else, we are dedicated to the care and improvement of human life – every person, every time.

Vision:To be recognized as the BEST healthcare provider in the region.

Values:

High PerformanceTaking personal

pride and always exceeding expectations

EmpathyListening attentively

and meeting the needs of others

AdaptabilityEnhancing and

promoting positive improvements

RespectHonoring every

person I encounter

TeamworkTaking ownership for

how my actions impact positive outcomes

• LSMC was honored with the HCA President’s Challenge Surgical Quality Award for our adherence to surgical quality practices and surgical volume growth

• We helped our HCA Midwest Health System division raise over $108,000. for the American Heart Association at the Heart Walk.

• 89% of our employees completed the employee engagement survey so we could learn more about how to improve the workplace. LSMC ranked #7 among all HCA hospitals for having the most engaged employees.

• We became the only hospital in the Kansas City area to earn an “A” for quality patient care three consecutive times by The Leapfrog Group.

• LSMC earned the highest quality rating by Consumer Reports among all Kansas City hospitals.

• Opened the HCA Neuroscience Institute at LSMC

• We acquired the latest CT technology in a new 128-slice, low dose scanner.

• We completed expansion construction to add more physician office and clinical treatment space.

• Our surgeons completed the first daVinci robotic surgery with Firefly and vessel sealer technology. We are the only hospital in Jackson County to have this latest robotic technology!

• We continue to score 100% in 7 of 7 core quality measures

• LSMC leads our division in patient satisfaction and we consistently rank in the top 15 hospitals in HCA in the nation.

• We were honored by the Joint Commission for the third consecutive year for being a Top Performer in Key Quality Measures.

• We found a site and started construction to open CareSpot urgent care in early 2014.

• We’ve added 80 physicians to our excellent medical staff since 2011

• Provided over $16 million in uncompensated care to the community

2013 Lee’s Summit Medical Center Year in Review

LSMC is the only hospital in the region with daVinci Si robot with FireFly

Lee’s Summit Medical Center surgeons are the first in the area to have access to single-incision robotic surgery technology with FireFly. The FireFly system enables surgeons performing robotic surgery to benefit from fluorescence imaging to enhance the surgeon’s view of a patient’s anatomy and further differentiates body fluids. Our hospital’s first two robotic surgeries were performed on December 12 by Maliaka Woods, MD, and Adam Kramer, DO. The first surgery case performed with FireFly technology was performed December 19 by Dr. Kramer.

January 2014

January 2014

Lee’s Summit Medical Center physicians purchased a dozen bikes which were assembled by LSMC employees. The bikes were donated to Lee’s Summit Social Services and will be distributed to area kids in need this holiday season.

Bikes for Tykes:

Philippines Relief:

LSMC employees collected clothing and other supplies to send to the Philippines to help aid in typhoon relief efforts. Hospitalist Jayne Bumgarner, MD had family members affected by this disaster. Dr. Bumgarner has been instrumental in organizing donations efforts.

Doing good this holiday season

January 2014

Adopt a Family:

Employees from different departments bought and wrapped presents for some of our own hospital family members to take home this Christmas.

Each year LSMC’s “Hope and More” campaign gives employees a great opportunity to give to the HCA Hope Fund or United Way programs. A big thank you to all who participated and made for another great year of giving!

Our total amount donated was $11,140.02Hope Fund On-line donations - $7,110.00United Way On-line donations - $2,457.00

LSMC Fundraising events – 1,573.02

United Way/Hope Fund:

January 2014

LSMC has simplified our direct admission process to make it easy for physicians and their office staff. Here is the new process:

Lee’s Summit Medical CenterDirect Hospital Admission

• Call (816) 282-5911 any day, any time.• Provide your patient’s demographic information and admitting diagnosis (or symptoms)

via phone or fax.

• Direct the patient to Lee’s Summit Medical Center.

Direct Admission LiaisonPH:(816)282-5911•FAX:(816)282-5129

LSMC has been granted accreditation for its new 128-slice CT scanner through

the American College of Radiology. This accreditation validates the highest level of image quality and patient safety. It is awarded only to facilities meeting ACR practice

guidelines and technical standards after a peer-review evaluation by board-

certified physicians and medical physicists who are experts in the field.

A big thank you to the imaging staff for their dedication to learning new advanced 128-slice CT scanner features.

New CT Scanner is now accreditated

January 2014

Mission, Vision, and Values Drive High Performance

We have organizational goals for 2014 in each of our pillar areas – people, patient experience, quality growth, finance. It’s important for each of us to link our daily work with these pillar goals keeping in

mind our Mission, Vision and Values. Recently several teams of employees, physicians, and board members spent time helping Lee’s Summit Medical Center make revisions to our Mission, Vision and Values to help these be more actionable and more meaningful to employees. You will be hearing more about our hospital’s 2014 goals to enhance the patient experience. Providing quality care through an exceptional patient experience should be at the HEART of everything we do.

Notice the Values spell H E A R T. More reward and recognition programs will be developed with H E A R T in mind and the first H E A R T stories are being shared on the next page. All leaders want to hear H E A R T stories all year long. We will print these in the newsletter and post them other places as appropriate. Please see your supervisor if you have questions about how your daily work links to the patient experience.

Mission:Above all else, we are dedicated to the care and improvement of human life – every person, every time.

Vision: To be recognized as the BEST healthcare provider in the region.

Values:

High PerformanceTaking personal pride and always exceeding expectations

EmpathyListening attentively and meeting the needs of others

AdaptabilityEnhancing and promoting positive improvements

RespectHonoring every person I encounter

TeamworkTaking ownership for how my actions impact positive outcomes

In 2014, the goal is for every employee, volunteer and physician:

1. To know our Mission, Vision and Values.2. To personally connect with our Mission, Vision and Values in their daily work. 3. To express our Mission, Vision and Values with every person, every day.

From a co-worker:

I just wanted to let you know how impressed I was with your team in ED today. (The day recently when the roads got icy unexpectedly and the ER quickly was very busy – full of patients.) After you called about the 95 y.o. patient who you needed PT/OT to evaluate, I went down to see her and to see if there was anything I could do to help out. Everyone in the ER behaved exactly the way I would want if I was having an emergency. They worked together, worked quickly and were kind to the patients, families and each other. I know that people expect ED staff to handle crisis situations, but they all made me proud to work at LSMC. I know several staff from other areas came down to assist and the teamwork was amazing! Thank you for leading such a great group of professionals!

From a patient’s family (the patient and family member names have been omitted to protect privacy):

My mother in law was seen in the ER at Lee’s Summit on two separate occasions and both times we had the pleasure of having Camie as our nurse. Some people are given the skills and personality to do a job and do it well. Camie was certainly given that ability. She not only is a wonderful, caring nurse but she also goes above and beyond to be a caring person. I work in the medical field and it is wonderful to see someone like her taking care of patients. I just wanted to let you know because I know it is nice to hear positive comments in a negative world! She puts a positive light on what is not always a happy situation. Thank you for your time and please let her and the rest of the ER staff know “thumbs up to them all for their care”.

Thanks,

Family Member

Here are some stories from the H E A R T

January 2014

January 2014

HR UPDATECongratulations Carlene Apgar, RN of the Quarter!

Congratulations to the 4th Quarter Employees of the Month!

October: Natasha Gleason November: Dorris Owens December: Scot Jeffers

January 27th

Linda Duncan, Human Resources