An inspiring place to be

Annual Report 2010/11

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Introduction – Director of Library Services

There is no doubt that LSE Library is an inspiring place to be, and we plan for that to continue, while remaining true to our roots. This year our focus has been on people – how best to serve the people who use the Library, and support the people who work here to continue to deliver the service we aspire to.

So, together with my dedicated team of Library staff, I took the opportunity to review services and develop a vision to guide us into the future. The vision confirms our aspirations, which are threefold: to be an asset for LSE; provide services beyond our desks and walls; and inspire confidence and collaboration as we innovate.

Our collections are exceptional and we continue to develop them each year. This year saw the introduction of an “e-first” policy for journals and reading list titles, which resulted in substantial additions to the e-books and e-journals collections. The policy was developed in consultation with LSE staff and students and has generally been well received.

The now well-established LSE Research Online continues to be of great benefit to the School, and this year we worked closely with LSE’s Research Division to support preparations for the REF submission in 2014.

“I Love LSE Library” is an innovative campaign to create a positive environment for Library users. Striking publicity material was produced to reinforce the message and several new policies and initiatives to support it. These included the introduction of zoning of the Library space and restricted access for visitors during exam time.

We were delighted to collaborate with The National Trust to create a stunning exhibition of the photographs of George Bernard Shaw. Man and Cameraman included many previously unseen images and attracted global press coverage.

We welcomed visits from staff at libraries and universities around the world, and it is always a pleasure to show off our award winning Library building.

Our priorities for the year ahead are to develop and launch the Strategy underlying the Vision for LSE Library and to launch our Digital Library. LSE Library will celebrate the 115th anniversary of its Foundation and the 10th of its current Norman Foster era. We shall continue to press for an expansion of space in the Lionel Robbins Building under the banner of “Onwards and Upwards”.

Elizabeth Chapman Director of Library Services

Contents

Introduction – Director of Library Services 2

LSE Library Vision 3

Collections and Resources 4

Support for Research 6

Service Excellence 8

Outreach and Publicity 11

Library People 13

Performance and Statistics 17

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LSE Library Vision

A review of services took place this year and the vision for the future will continue to develop. The aspirations of LSE Library can be expressed as a simple ABC:

We believe that LSE Library is an inspiring place to be and plan for that to continue, while remaining true to our roots.Elizabeth Chapman, Director of Library Services, 2011

…in this London School and this Library, there is a great opportunity of getting together a body of students who will have a real influence on the condition of people… Beatrice Webb, 1896

The vision for LSE Library is to:• support LSE Research wherever it happens

• meet expectations for Masters Students

• enhance personal support for PhD students

• improve the student experience for undergraduates

• be the best collection for Social Sciences

• guarantee future access to all materials whether in print, manuscript or digital

• develop policy informed by our users.

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Collections and Resources

The collections are the foundation of the Library and of national and international importance. We continued to collect in all formats and to catalogue materials in a timely way to enhance access to them. Our commitment to building and maintaining the collections included the introduction of an “e-first” policy for journals and reading list titles.

E-resourcesThe addition of SCOPUS has broadened the range of resources available for research across the social sciences and science generally, and Factiva has increased the availability of new sources. Several key databases and full text services were added including CINHAL, Global Health and the International Encyclopaedia of Public Health for health and health policy; and Environmental Impact for climate change.

E-booksThe new e-first policy this year has resulted in substantial additions to the e-books collections, including: subject collections from Palgrave Macmillan (of benefit to political and international studies) and Edward Elgar (environmental and ecological economics). University Press publications included the Cambridge History series and many cross-disciplinary titles and the Oxford Handbook series. Also of note is the Pravda Digital Archive, giving full text access to this leading Russian newspaper from 1927 to 2009. A Collections blog is now available to keep Library users informed.

Following positive feedback from students and some academic staff, e-books provision for reading lists was enhanced by working with suppliers to ensure the unpopular limits on downloading and printing could be avoided. The number of e-packs that the Library supplied continued to rise significantly.

Now off to LSE’s lovely Library to bury myself in electronic books.

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E-journalsThe introduction of the e-first policy resulted in us making as many of our journals available electronically as possible. This meant a large increase in the overall number available, through adding new titles to our collection as well as upgrading previously print-only subscriptions.

To support teaching we took out new subscriptions to more than 20 journals including: European Security, Assessment and Evaluation in Higher Education, Childhood and Journal of Global Child Research and Transnational Legal Theory. To support research, 14 titles were added including Climate Change Economics, New Journal of European Criminal Law, Nature Climate Change and Monthly Weather Review. We also took steps to extend our back coverage of electronic titles from several major

academic publishers.

Archives and rare booksThe papers of merchant banker Sir Seigmund Warburg (1902-82) arrived in October 2010. Warburg founded the New Trading Company, which became S.G.Warburg and Company in 1946. He went on to be economic adviser to both Harold Wilson and Margaret Thatcher. Thanks to the generosity of the Sir Seigmund Warburg’s Voluntary Settlement a complete catalogue to the papers has been added to the Archives Catalogue.

Archive collections were enhanced through the addition of 69 new accessions including the papers of: Fred Halliday, Professor of International Relations at LSE; Edith Summerskill, politician; Tibor Barna, economist who taught at LSE; Walter Raeburn, lawyer and judge; the Alliance for Workers’ Liberty; and St Mungo’s homeless charity.

DonationsThis year saw some significant donations, which included over 50 titles on the American Revolution and War of Independence, donated by His Honour Eric Stockdale, a former circuit judge. We received over 40 titles into the Archives from the late Alan Baxendale, formerly Chief Education Officer at the Home Office, reflecting his interests in education administration and the UK prison service. The Audit Commission donated around 500 of its publications that will fill gaps in the Library’s collection and we also received a number of pamphlets and reports on the voluntary sector from the library of Volunteering England, an independent charity supporting and enabling volunteering.

Area studies guidesThe Collection Development Team have started compiling area studies guides to help users with interests in specific geographic areas. The first in the series was for material related to Africa and was released this year. A second guide relating to

material for India is underway.

Collection careThis year we became fully involved in the UK Research Reserve scheme, which ensures long-term access to low-use print journals and achieves space savings. We submitted just over 200 journal titles to the scheme (equivalent to 600 metres of shelf space). The selection of titles was carried out in consultation with academic staff. As a result of this exercise 143 titles were withdrawn from the Library, with future access assured via the British Library and other partners in the UKRR scheme. 59 titles were retained at LSE as part of the distributed research reserve.

We continued to manage our physical space in a proactive manner. More than 11000 items no longer used for teaching were removed from the Course Collection, with one copy of each title made available in the Main Collection. This freed up 300 metres of shelf space for newer materials. In the Main Collection approximately 1400 shelves of stock were moved to provide growth space for overcrowded areas and more room for the ever-popular self service reservations.

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Support for Research

Supporting a world-leading research university is a major part of the Library’s role. Work continued to enhance LSE Research Online, of particular importance to the REF submission. Library services for PhD students were reviewed and developed to provide tailored support, and played a crucial role in developing closer relationships between students and their liaison librarian.

Preparations for the Research Excellence Framework (REF)LSE Research Online the Library-run repository has continued to grow, and now contains over 26000 references, with over 5000 full text items. A number of new functions were added this year, such as author browse to facilitate easy locating of a particular author’s work, and integration with Article Finding technology, which allows both LSE users and those from other institutions to find full text copies of references held in LSE Research Online.

Using LSE Research Online we worked closely with LSE’s Research Division to support preparations for the REF submission in 2014. LSE Research Online was used as the central School resource for information about research outputs. Academic departments submitted an unprecedented amount of information to the Library team who manage LSE Research Online, and this was filtered and successfully entered into the system during 2010/11.

Bibliometric analysisMichelle Blake, Academic Support Manager conducted several citation reports on behalf of individual academic staff and a report for the Social Psychology department. This included calculating h-indexes and citation counts using databases such as SCOPUS, ISI Web of Science and tools including Harzing’s Publish or Perish.

Bibliometric training and analysis is now an ongoing service offered by the Library. Sessions run by Information Services staff included: locating the most highly cited journals in a field, understanding impact factors, finding information on the research output of specific authors, finding journal impact data, article influence scores and interpreting results.

They could not believe how far they had come in actually narrowing their topic down in just one afternoon and you certainly get all the credit for that

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International Development/DflD projectAcademic Support Manager Michelle Blake and Assistant E-Librarian Neil Stewart provided advice for a new collaborative research project by LSE’s Department of Development and DflD. Called “The Justice and Security Research Programme” it is looking at various aspects of justice and security in failed, fragile and transitional states. Michelle and Neil advised on:

• the methodology of conducting literature reviews, including the pros and cons of systematic reviews and citation analysis

• using databases to search for literature pertinent to the subject areas in question

• searching for non-traditional research outputs in blogs, news sources, institutional repositories and other sources of grey literature

• focussing the research agenda

• advising on accessing a range of materials held at LSE and elsewhere.

LSE Theses OnlineThis year saw the launch of LSE Theses Online, containing a growing population of PhD research theses, with both digitised historic PhD theses and contemporary born-digital files. Additionally the Historic theses digitisation project was completed this year adding around 100 theses to the service.

Teaching supportInformation Services continued to develop training for PhD, Undergraduate and Masters students and saw great demand from academic departments for information skills teaching for students at key times in their studies.

• The six-week programme for PhD students continued this year. MI512 Information Literacy: tools for research successfully helped new research students get to grips with all the materials at their disposal and to evaluate and manage what they found.

• Together with the Centre for Learning Technology, delivered support for the LSE100 course for undergraduates.

• Helped Masters students in their literature searching for dissertations.

This year Archives staff extended their teaching support sessions to all years from first year undergraduates to PhD students. As well as general sessions introducing LSE’s archives, this included:

• hands on workshops to help develop skills in using primary sources with some sessions created to illustrate specific topics.

• computer-based workshops to help students find relevant archives for their dissertations, from the LSE archives catalogue through to national and international archival discovery tools.

A review of library services for PhD students led to the development of a portfolio of tailored support services to meet their needs. A postcard introduction initiative helped establish a relationship between students and their liaison librarian for the duration of their studies. One-to-one research consultations provided in-depth help and advice.

The Library was once again on the planning team for LSE Teaching Day and ran a panel discussion on the day about the importance of information skills teaching in academic courses.

The IT team continued to develop the Library widgets, which are a suite of online applications built for users to access core self-service functionality. This year we added a “traffic light” display into the School’s Virtual Learning Environment (Moodle), which reminds users when books are overdue or are coming up for renewal.

LSE Digital LibraryA software developer was appointed to join the Digital Library team. The team is building the capacity to collect, manage, preserve and provide access to materials that the Library collects in digital formats. The development of working practices and technical infrastructure to provide capacity for digital collections was matched by the adoption of a new approach to digitisation that seeks to apply a policy of “digitise wherever possible”.

The Archives department has been trialling digital archive management tools, with a view to integrating them into the archives’ acquisition-accession workflow. Although in draft stage, the workflow details every step involved in processing digital archives, and it should be formalised once the Digital Library is ready to ingest material next year.

You have finally managed to get into people’s heads that a focus is needed to be able to do these evidence papers – something that we have unsuccessfully tried for weeks!

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Service Excellence

While we recognise that our collections are exceptional, we believe that service is key. The Library is dedicated to providing an excellent service to the people who use it and creating a positive environment that is to the benefit of all. We continue to undertake annual surveys to inform new service developments. The success of the I Love LSE Library campaign has also led to the introduction of further policies and initiatives to support it.

Connecting with our users

Increase in daily visits to the Library

Electronic information servicesAs a result of continued developments by the Library together with a promotional drive by Liaison Librarians, satisfaction with electronic information services rose by 53 per cent. Cross searcher, the Library’s discovery tool for simultaneously searching across many databases, saw a 33 per cent rise in satisfaction.

Opening hoursThe current pattern of opening hours aims to meet the needs of students at various points in the academic year. It is working well for students, who indicated good levels of satisfaction. 88 per cent were satisfied with Michaelmas term opening hours of 8am-midnight.

Core servicesSatisfaction with the Library catalogue remained high at 86 per cent, with 74 per cent satisfied with the self service options available on it. The highest satisfaction rating overall went to the self issue/return service which at 90 per cent demonstrated the value of this service to students.

Strongly disagree 0.9%

Strongly agree 30.8%

Annual Academic staff pollThe Library’s short online poll continued to be a good method for gaining essential feedback from busy academic staff across all departments in 2010.

96%

86%

93%

Slightly agree 59.7%

Slightly disagree 8.6%

Feedback from the people who use the Library is vital and our annual surveys are key to this process. The information gained from connecting with our users is used to continually develop services to meet their needs and help them get the most out of the Library.

Annual student satisfaction surveyThe 2010 survey indicated that high levels of overall satisfaction have been maintained. More students than ever visited the Library on a daily basis, with more using the Library for study space.

E-first policyThe new policy for journals was supported by 92 per cent of academics, with many reporting that they only used e-journals now and citing the benefits of e-access to resources especially off campus. Despite the popularity among students, the introduction of an e-first policy for books drew some reservations from academic staff, with concerns about readability and usability and fear of an associated decline in book reading by students and staff alike. The Library continues to work with publishers and booksellers to secure the best user experience when using the e-books themselves.

Archives and Rare Books User SurveyResponses to the survey were very positive with 100 per cent of respondents agreeing that Archives provided them with a good service. Users highlighted a friendly and helpful service, both in the reading room and via phone and email, and praised the quick fetch service. The online catalogue was appreciated for direct access to information on collections. Extended opening hours were welcomed and remote users praised the copying service as an important means of accessing the collections.

Overall satisfactionOver 90 percent agree that the Library provides a good service.

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I Love LSE LibraryZoningZoning of Library space was introduced at the start of the academic year, with large hanging banners installed to designate zones as suitable for Group, Quiet or Silent study. To aid compliance, additional signage was added to the ends of the book stacks and information made available on the Library website. Feedback was positive, students really welcomed having collaborative study areas in addition to the group study rooms. The introduction of true silent areas was appreciated and resulted in a reduction in comments about noise over the year.

Drinks and recyclingThis year we piloted allowing drinks with lids into all parts of the Library except the Archives Reading Room. Allowing drinks met a student need and resulted in greater respect for the no food rule, especially when the reasons for this were well publicised. The pilot coincided with the provision of new waste bins across the School that are an eye catching design to encourage users to recycle their waste, resulting in a cleaner and more pleasant Library environment.

BeanbagsPressure on Library spaces increases annually and the introduction of beanbags was an innovative solution to free up valuable reader and IT desks, and give students a welcome opportunity to relax and work together in groups. This year we doubled our beanbag provision thanks to a successful second application to LSE Annual Fund, which supports projects that transform the student experience, and is funded by donations from former students and their parents.

Restricted access during examsPrevious feedback from LSE students had indicated a growing frustration with not being able to find a seat in the run up to and during exam time. In order to address overcrowding during this time, we restricted access by visitors between 18 April and 12 June 2011. This was the first time this had been done and the plans were welcomed by the Students’ Union and Student Course Representatives. The restriction was successfully

The “I Love LSE Library” campaign was developed in response to feedback from users indicating that they would like to be in an environment that is pleasant, clean and conducive to effective study.

A striking logo was created around the strapline ‘I Love LSE Library’, to serve as a constant reminder to all Library stakeholders to embrace the Library as a valued space for themselves and their peers and to create the best possible Library environment.

Throughout the year the logo appeared on many Library publicity materials created to support the campaign including the Getting Started guide, an Oyster card holder and a Library treasure hunt quiz. The message extended to signage in the Library to indicate Group, Quiet, and Silent zones, as well as to our Facebook page and presence on Twitter. A video featuring users talking about things they like about the Library can be viewed on youtube

To support the “I Love LSE Library” campaign, several new policies and initiatives were introduced:

communicated to visitors from early 2011 to ensure that they could plan their research. The popularity of the Library for study meant it was still very busy and problematic at certain points during exam time, however it was deemed to be an improvement on previous years and the level of feedback about lack of study spaces was reduced.

In an attempt to cut through pre-exam tension LSE students organised a Flashmob in the Library. We saw it as a fitting tribute to the “I Love LSE Library” campaign.

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Developing our servicesInstant Messages and TweetsThe use of alternative forms of communication was introduced by User Services this year. Instant messaging speeded up contact between staff and users over inter library loans. It was also used by the Admissions team. The use of tweets to deliver fast, key information to our users as well as observe their thoughts on Library life proved very useful this year.

Loan periods in Course Collection simplifiedIn response to comments by students and following consultation with the Library User Committee and Student Representatives, a single loan period of three days was applied to all material in the Library’s Course Collection. This replaced the three loan periods previously in operation and has resulted in a more straightforward system for users.

Online fines systemA new service was launched in September 2010 to allow students to pay Library fines online, through LSE Wallet. The new service gives students the flexibility to pay fines whenever they wish, even when service counters are closed, and also to pay without having to come to the Library. The service took 28 per cent of all fines payments for the academic year, peaking at 39 per cent in April and July.

New group study roomThe creation of a new group study room was made possible via another service improvement. Photocopiers and printers were moved from a designated print and copy room and located more usefully near a bank of open access PCs. The machines are now more visible to students and have reduced queues for printers. The former print and copy room was converted into a group study space for students, providing 21 extra spaces and PCs with large screens for collaborative working. The timing of the move in the Easter vacation meant additional study spaces were available for the pre-exam study period.

i-roamsi-roam laptops were made available to be borrowed by LSE students and staff. These popular devices can be used all over the Library for up to six hours at a time and can be checked out at the self service machines.

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Throughout the year Library staff continued to develop services and create initiatives to provide an excellent service to the people who use the Library.

Floor walking by Library staffThe service was further improved by the introduction of i-Pads to give staff a smarter way of dealing with questions on the move, including a remote connection with the Library catalogue, email notification from the self service machines and instant chat to enable floorwalkers to keep in contact with each other.

The improved experience was featured in the blog of author and LSE alumnus Andreas Kluth who had telephoned the Library with an enquiry and said “At that instant, I realized that he was already walking up the stairs. Whither? To the shelf! Before I knew it, he was holding my dad’s thesis in his hands and confirming my memories.”

Open source catalogue interfaceAt the start of the 2010 session the IT team launched an updated version of VuFind, the Library’s open source catalogue interface. This delivered a host of improvements, including a new layout, alternative suggestions for ambiguous search terms, and an enriched content for records with book reviews and summaries embedded directly in the display. VuFind continues to be popular with staff and students alike, serving up over 6.5 million pages to users over the course of the year.

Business continuityFurther efforts to improve and strengthen the Library’s IT infrastructure took place this year to ensure robust business continuity and continued efficiency. By using server virtualisation, key systems for core services can be quickly switched over during emergencies or outages.

Ordering and purchasing process reviewTechnical Services undertook a review of their ordering and purchasing activities, to ensure processes were efficient and to improve turnaround times for the acquisition and cataloguing of material. They worked with a partner from another Russell Group university to conduct the review, adopting industry-standard methodology. An away day was held, involving an enthusiastic group of staff from bibliographic services and information services. They identified strengths and weaknesses in the current operation, and suggested ideas for improvement. A number of benefits have been achieved including a faster order turnaround, with one-click ordering enabled on the biggest suppliers’ website, faster cataloguing times and faster invoice payment. The process review methodology is likely to be extended to other areas of the Library’s operations over the coming years.

I really believe the Library is doing its best to provide support for the studentsStudent Survey

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Outreach and Publicity

There were many opportunities to promote the Library both within the LSE community and beyond.

Great Libraries of the WorldLSE Library appeared in the Great Libraries of the World series, following filming last year. Each episode features an exceptional library of the world, exposing its treasures and telling its story. The 30-minute episode will appear on PBS in the USA and was delivered to the Library on a DVD published in 2011.

Library Exhibitions ProgrammeDuring the year the Director of Library Services set up a small but enthusiastic group to run an Exhibitions Programme. The purpose of the programme was to use themes to promote elements of the Library’s collections at various places around the campus.

• The first exhibition was in the Director’s Dining Room and covered the subject of Food. It featured books on how to organise municipal catering through to large Russian posters concerning vitamins in vegetables and fruit.

• The second exhibition appeared in the Atrium by Student Services and was on George Bernard Shaw. The display included recently digitised photographs of George Bernard Shaw, a version of the Fabian window and an early copy of the student magazine The Beaver which carried an article written by Shaw.

• A third exhibition supported the 3rd European Congress on Global History taking place at the School, and covered the conference seminar topic Workers in War.

In the future we plan to record our exhibitions in the LSE Digital Library.

VisitorsDuring the year we welcomed many distinguished visitors to the Library, including members of staff from the following institutions:

Aarhus University Library

BDIC University of Paris, Nanterre

The Reserve Board of India

The Royal Library of Copenhagen and the University of Copenhagen Library

The Tata Institute of Social Sciences, Mumbai

University of Fort Hare, South Africa

University of Sydney Library

Victoria University Library

We were hosts to a Commonwealth Fellow Dr Satish Kanamadi, Deputy Librarian from Tata Institute of Social Sciences (Deemed University), Mumbai. His primary interests were information literacy and collection development. During his three-month stay with us he worked with our Information Services Group.

University of Fort Hare Vice Chancellor Dr Mvuyo Tom visited LSE Library on a fact finding mission in June 2010, as his university prepared to build a new library to coincide with centenary celebrations in 2016. University of Fort Hare educated Nelson Mandela and Desmond Tutu.

PhD Poster ExhibitionA feature of LSE life is the creativity and energy generated through networks and connections between people from different areas of the School. This year we were asked by the PhD Steering Group – a grass roots student initiative – to support them in organising a Poster Exhibition of students’ work. As well as helping them with the event organisation, we arranged for all the posters to be added to the School’s institutional repository – LSE Research Online – and displayed the winners in the Library’s ESCape area.

Forty Years On – anniversary of the Gay Liberation FrontThe Gay Liberation Front (GLF) began life in October 1970 in a basement room at LSE. Exactly forty years later, on 13 October 2010, former members were invited back to LSE for a birthday party. The event was hosted by the Library’s Archivist, Sue Donnelly, and Dr Hakan Seckinelgin of the Social Policy Department, with the support of the Development Office. The event included a display of posters and photographs from the GLF papers held in the Library archives. The anniversary was marked again in May with a two-day conference funded by STICERD, which brought speakers from around the globe.

Just to say how much I enjoyed the Shaw exhibition in the Atrium

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photographs of George Bernard Shaw exhibitionThe George Bernard Shaw Photographic Collection is held in the Library’s Archives along with his business papers and personal diaries. An exhibition was held in collaboration with the National Trust at their Fox Talbot Museum in Lacock Wiltshire in June 2011. George Bernard Shaw’s personal archive of photographs is a rare survival and the exhibition explored his self-portraits, studies of family and friends, and Shaw the artist. It included many previously unseen images. The press coverage included a six-page spread in the National Trust’s magazine, followed by photographs appearing in newspapers and websites across the globe including the Guardian, Independent and BBC Arts.

Catalogued and digitised, the collection is fully available online (funded by LSE Centennial and Annual Funds). The photographs can also be viewed in the Archives Reading Room or online

Riding the Tiger: the Liberal experience of coalitions seminarThis year’s Liberal history seminar jointly organised by the Liberal Democrat History Group, British Liberal Political Studies Group and the Library’s Archives Department, was highly topical in exploring the Liberal experience of coalition government in the 19th and 20th centuries. Speakers included Labour peer Professor Kenneth Morgan and Professor Vernon Bogdanor.

Who Do You Think You Are? on BBC OneIn March the BBC’s Who Do You Think You Are? team visited the Library to film Strictly Come Dancing judge, Len Goodman. Archivist Sue Donnelly used Charles Booth’s Maps Descriptive of London Poverty and the notebooks from the Enquiry into London Life and Labour to help Goodman find out about the life of James Eldridge his great-great-grandfather, in late nineteenth century London. This was the third time Booth’s Enquiry into London Life and Labour has appeared on the programme.

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Library People

Library staff are an asset for LSE, supporting students, staff and the School’s Strategic Plan.

To continue to provide the level of service the Library aspires to, our staff expect to be flexible and evolve into new roles to meet ever-changing demand. They are moving away from their desks to help users in the Library and to increase tailored support for researchers. At the same time they are innovating and developing more ways to provide services and access beyond the Library walls.

LSE Library has held accredited Investors in People (IIP) status for 11 years running. The Library Vision recognises the importance of the people who run the Library as much as the people we serve. We shall seek re-accreditation for 2012.

Professional activities 2010/11Here are some of the professional activities our staff have been involved in this year.

External presentations and papers presented:

Bill Barker “E-journal preservation: economics and practicalities at the LSE” (with Lisa Cardy) 34th UKSG Annual Conference and Exhibition, April 2011, Harrogate

Maria Bell “Creativity in practice: engaging students and staff with information literacy” (with Michelle Blake and Jane Secker) Librarians’ Information Literacy Annual Conference (LILAC), 18-20 April 2011

“LOCKSS: the Institutional Perspective” (with Bill Barker)The UK LOCKSS Alliance Members Meeting, York, May 2011

Elizabeth Chapman Chair of “The Making of Bestsellers” session LSE Literary Festival February 2011

Judge for LILAC 2011 Conference: Information Literacy Practitioner of the Year

UCL Department of Information Studies Honorary Research Fellow/Lecturer

UCL Publishing Centre Advisory Board, April 2011

Review of the Library of the Oxford Union (LSEE Consultancy)

Review of the Library Services of the Chinese University of Hong Kong (LSEE Consultancy)

Helen Cocker and Richard Collings “LSE Library – An environment for study?”CPD25 Training Event: Libraries are for Learning, 12 May 2011

Sue Donnelly “LSE Digitisation Strategy” JISC New Strategies for Digital Content conference, 18 March 2011

“Mapping Rich and Poor: Charles Booth’s Enquiry” Surveying London conference, Bishopsgate Institute, 19 March 2011

“Opening Up the Archives: the LSE experience” Department of Information Studies, University College, London, February 2011

Michael Fake “Widgets and middleware for Voyager and beyond” (with Shiraz Azizali) EPUG-UKI Conference, London, 1 November 2010 http://www.slideshare.net/shiraz_azizali/widgets-and-middleware-forvoyager-and-beyond

Ed Fay “Man and Cameraman: Digitisation” Photographic Materials Conference: Institute of Conservation

“Digital Preservation in Practice” Starting Digital Preservation: Digital Preservation Coalition www.dpconline.org/component/docman/ doc_download/548-5-a-ed-fay

Barbara Humphries “Research Services making an impact” Sheffield, 13-15 July 2011 www.blalib.org/dox/634516798249163788.pdf

Dave Puplett “Filling the Vacuum: communicate with your users online” UC&R, Wales http://prezi.com/i-nslnlzrcu4/fill-the-vacuum

“How Libraries can bridge the Information Web and the Social Web” CILIP Umbrella http://prezi.com/5o2h8z6njr8l/bridging-the-information-web-and-the-social-web

“Fill the communications vacuum – engage your users online” CPD25

Glyn Price “E-journals archiving at LSE Library” JISC INF11 Programme Meeting, Aston University, 7 April 2011

Helen Williams Co-moderated CIG e-forum on RDA. For details and summary see http://communities.cilip.org.uk/blogs/catalogueandindex/archive/2011/04/20/summary-of-the-cig-e-forum-on-rda-april-18th-19th.aspx

Nick White “Coalition in the Archives: a perspective from the papers of Frances Josephy” Liberal Democrat History Group Seminar, Riding the Tiger: the Liberal Experience of Coalitions, 26 March 2011

Nicola Wright “Research relationships and practical support” CPD25 Workshop: How do we support researchers?, London, 18 January 2011

“Tailoring research support services for PhD students” Personalised Library Services in Higher Education Symposium, University of Cambridge, 22 March 2011

“A Joint Effort? Collaborative working and the resource lifecycle” University College London, Department of Information Studies, 18 October 2011

“Academic libraries of the future” Speaker at the report launch event, 7 December 2011

“Why, why, why DELILA? A project to promote the open sharing of our information literacy and digital literacy teaching material” (with Anne-Marie James and Catherine Robertson) LILAC 18-20 April 2011

“Academic Law Librarians: Wallflowers or Social Butterflies?” (with Emily Allbon, City University and Wendy Lynwood, Birkbeck College, University of London)

BIALL (British and Irish Association of Law Librarians) Conference, 16-18 June 2011

Lisa Cardy “Serials Management: the Librarian’s view”UKSG Student Roadshow, May 2011, The London Metropolitan University

“E-journal preservation: economics and practicalities at the LSE” (with Bill Barker) 34th UKSG Annual Conference and Exhibition, Harrogate, April 2011

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Publications:

Michelle Blake and Nicola Wright “Postcards from the research edge: staying in touch with students throughout their PhD travels” SCONUL FOCUS No 49, 33-35, 2010

Victoria Carolan “A History in Pictures: LSE reveals its history through Flickr” ARC Magazine, Archives and Records Association, No 252, August 2010

Sue Donnelly “An Archivist’s Nightmare: the papers of John Stuart Mill” Journal of Liberal History, issue 70, Spring 2011

Barbara Humphries “Nineteenth-century pamphlets online”; The Ephemerist, no.153, Summer 2011

Book review: “Preparing Collections for Digitization by Anna E Bulow and Jess Ahmon” (with contributions from Ross Spencer). London, Facet in association with the National Archives, Journal of librarianship and information science, 2011 v43(3)

David Khabaz “The Poverty of Tabloid Journalism” Chartist Magazine www.chartist.org.uk

Dave Puplett “University libraries, repositories and Open Access should be seen as crucial tools in improving the impact of academic research” Impact of Social Sciences, LSE blog, 13 Apr 2011 http://eprints.lse.ac.uk/36565/

“The Economists Online subject repository: using institutional repositories as the foundation for international Open Access growth”. New review of academic librarianship (2010) 16 (Supp1). pp. 65-76. ISSN 1361-4533 http://eprints.lse.ac.uk/29768/

“How Libraries can bridge the Information Web and the Social Web” MMIT Journal, Volume 37, Number 3, August 2011, ISSN 1466-9358.

Anna Towlson “A history in pictures: LSE Archives on Flickr” (with Victoria Carolan) ALISS Quarterly, January 2011

Nick White “Coalition in the Archives: a perspective from the papers of Frances Josephy” Journal of Liberal History, issue 72, pp 52-57, Autumn 2011

Helen Williams “Linked data and libraries”. Catalogue and index 160. pp. 2-5. ISSN 0008-7629

“RDA in the UK: reflections after the CIG e-forum on RDA” (with Celine Carty) Catalogue and index, 163. pp.2-4. ISSN 0008-7629

I want to congratulate the Library staff because I think you offer an excellent service

Professional organisations – membership and involvement

Maria Bell Standing Committee on Official Publications (SCOOP) representing the European Information Association and European Documentation Centres

British and Irish Association of Law Librarians (BIALL)

BIALL Awards and Bursaries Committee

European Information Association (EIA) 2011 – 2013

National Co-ordinator of the European Documentation Centre Network

Graham Camfield Council on Slavonic and East European Library and Information Services (COSEELIS)

Lisa Cardy UKLA Steering Committee

UKSG

Elizabeth Chapman Conseil Scientifique Member BDIC (Bibliothèque Documentation Internationale Contemporaine) Paris

Editorial Board Journal of Librarianship and Information Science

Editorial Board Library Collections, Acquisitions and Technical Services

Member SWETS Advisory Board

Helen Cocker SCONUL Working Group on Space

Heather Dawson ALISS (Association of Librarians and Information Professionals in the Social Sciences) – Secretary

ALISS Quarterly – Editor

Sue Donnelly National Archives Cataloguing Grants Selection Panel advising on the distribution of funds for cataloguing projects

Museum of English Rural Life Steering Group

Friends of the National Libraries Committee

Parliamentary and Political Parties Archives Group member

Michael Fake International Group of Ex Libris Users (Steering Committee)

Ed Fay Bloomsbury Digital Library Forum

Barbara Humphries Business Librarians Association

Glyn Price M25 Consortium of Academic Libraries, Digital Developments Working Group

Val Straw CPD25 Task Group 4: Personal effectiveness and management group

Jo Taplin-Green CPD25 Task Group 4: Personal effectiveness and management group

Anna Towlson Joint secretary of the AIM25 Group; registered member of the Archives and Records Association

Helen Williams Cataloguing and Indexing Group CILIP

Nicola Wright RLUK Demonstrating Value Working Group

NEREUS Steering Committee

LSE/University of Oxford/British Library Collaboration Steering Committee

Academic Libraries of the Future project (sponsored by the British Library, JISC, Research Information Network, Research Libraries UK and SCONUL)

The staff are great and very helpful too

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Library User Committee 2010/11

Chair – Dr Jonathan Leape

Director of Library Services – Ms Elizabeth Chapman

Students’ Union General Secretary – Charlotte Gerada

Education Officer – Ashok Kumar

Students with Disabilities Officer – Polly McKinlay

Postgraduate Students Officer – Daniel Kroop

International Students Officer –Michael Lok

Mature and Part-time Students Officer – John Kenny

Academic Board Group II member – Dr Claire Gordon, European Institute

Academic Board Group III member – Dr Kevin Sheedy, Department of Economics

Academic Board Group IV member – Dr Wendy Sigle-Rushton, Gender Institute

Academic Board Group V member – Dr Ian Roxan, Law Department

Dr Thomas Poole – Law Department

Attending Officer – Steve Ryan

Secretary – Joanne James

Library committeesThe Library is supported by two main committees:

Library and Information Services Committee (LISC) 2010/11

Chair – Professor Janet Hartley

Lay Governor Member – Ms Paulina Bozek

Student Court Member – Jack Tindale

Secretary and Director of Administration – Mr Adrian Hall

Proxy for Secretary and Director of Administration – Mr Stephen Emmott

Chief Information Officer – Ms Jean Sykes

Director of Library Services – Ms Elizabeth Chapman

Chairman of the Library User Committee – Dr Jonathan Leape

Representative of Information Service Users – Dr Ian Roxan

Departmental Manager Representative – Ms Helen Gadsden

Representative of the Students’ Union (Education Officer) – Mr Ashok Kumar

Representatives from each of the five groupings of academic departments

Group 1 – Dr Rita Samiolo

Group 2 – Dr Nilima Gulrajani

Group 3 – Professor Steve Pischke

Group 4 – Dr Bingqin Li

Group 5 – Dr Steven Casey

Secretary – Dr Stuart Mitchell

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Director of Library Services – Elizabeth Chapman

Deputy Director of Library Services – Nicola Wright

Technical Services: Manager – Glyn Price Information Services: Manager – Nicola Wright

User Services: Manager – Helen Cocker

Services Manager

Circulation

Jo Taplin-Green

Francesca Ward

Alan Bracey*

Angele David-Guillou*

Maggie Jamieson*

Emma Pizarro*

Shelving Supervisor

Paul McFarlane

Monica Butler*

George Carey*

Neil Claridge*

Sheila Coaseley*

Catherine Foster*

Dean Hinks*

Jasmin Louis*

Vivian Martin*

Jeanette Morris*

Daniel Langley*

Peter Austin

Daniel Arduino

David Herbert

Ebrahim Mussa

Daniel Naughnane*

Service Development Manager

Richard Collings

Admissions

Marius Dicomite

Alison Cummerson*

Karina Dodd*

Kate Herrity

Tim Nolan

Inter-Document Delivery

Karen Paine

Photocopying

David Khabaz

Neil Claridge*

Paul Bronziet*

Building Liaison Manager

Val Straw

Library IT Manager

Serials Manager (Job share)

Bibliographic Services Manager

Tim Green Lisa Cardy*

Andrea Reid*

M25 Systems and Administration

Vicky Falconer*Claire Hackshall*

Beverly Brittan

Michael Fake

Shiraz Azizali

Michael McFarlane

Haroun Boukhalfa

Trudy Gamblin

Library Administration Manager

Jo James

Library Administration Office

Jane Appleton

Sonia McGilchrist

Communcations and Marketing Manager

Tariq Aziz

Serials Team

William Barker

Mark Estall

Paola Zandegiacomo

Wendy Butcher

Victoria Adam

Print Collections Manager

Gordon Reid

Print Collections Team

Clive Graham*

Dusan Pokrajac

Claire Taplin

Sheila Coaseley*

Carlotta Pasiliao

Bibliographic Services

Helen Williams

Peter Spring

Robert Howes*

Solomon Hughes*

Neil Roberts

Paul Flannery

Rena Akhadova

Galina Alexander*

Rita Andreou

Bernadette Divall

Caroline Cummings

Jennifer Harding*

Alicia Hasnip*

Clare Hudson

Sue Macpherson

Roberta Marchesin

Collection Development

Graham Camfield

Ellen Wilkinson

Heather Dawson

Barbara Humphries

Collection Digitisation Manager

Simon Mcleish

Andrew Amato

Academic Support Manager

Temporary Teaching Support Manager

Andy Jack

Teaching Support Services Team

Simon Machell

Mei Pang*

Victoria Carolan*

Marie Erwood

Elizabeth Galloway

Vilma Pikelyte

Paul Whitehouse

Emma Buckley

Enquiry Services and User Education

Clive Wilson

Paul Horsler

Kai Hoffman

E-Services

Natalia Madjarevic

Vacancy

Eugenia Gozalo-Velasco

Claire Madge*

Anna Towlson

Elle Robinson

Nicholas White

Bryony Hooper*

Benjamin Martill*

Catherine McIntyre*

Archives Projects

Imogene Mackay

Karyn Stuckey

Archives and Rare Books: Archivist – Sue Donnelly

Porters

Maria Bell

Kai Hoffman

Bridgette Cummings

John Gilby

* Part-time staff Externally funded posts

Ed FayDavid Puplett

Michelle Blake

Library staff structure

Anthony Smith*

Jonathan Stafford*

Ashley Ward*

Jason Warr*

Thomas Briggs*

Rachel Diamond*

Michael Veale*

Syed Jafri*

Salvatore Patrone*

17

2010/11 2009/10

How many turnstile entries were there?

Main Library 1,811,867 1,862,876Course Collection 430,117 468,318LSE staff and students 1,451,987 1,422,840All other users 359,880 440,035

How many items did we loan?

Main Library 106,730 118,280Course Collection 320,996 352,033

How many users did the Library have?

LSE staff and students 12,243 12,059All other users 27,249 28,876Total 39,492 40,935

How many items did they borrow?

LSE staff and students 2,776,623 2,307,643All other users 64,118 70,069

How many users looked at items 8,021 7,228 from Archives/special collections?

2010/11 2009/10

What else did users do in the Library?

Enquiries 32,541 42,213Orientation and information skills sessions 1,531 1,666Archives and closed access requests 13,962 13,432Inter Library Loan requests 5,057 6,465Photocopies and print 7,674,856 8,155,637Full text e-journal downloads 2,472,142 2,585,220E-book requests 1,642,682 1,142,588

How many items does the Library hold?

Print collections – catalogued books, bound journals, 3,968,647 3,938,595 pamphlets, official publicationsE-resources – e-books, e-journals, datasets, DVDs 51,233 39,237Archives and manuscripts 3,023 2,987

How many books were catalogued each year? 26,555 27,557

How many staff does the Library have?

Staff establishment 104.00 116.20Project and self-funded staff 3.60 7.10

How much did the Library cost to run?

Books, journals, electronic resources, ILL, operating costs £3,169,404 £2,976,406Staff £3,987,513 £4,109,841Amount collected in Library fines £132,008 £107,091

Overall satisfaction with learning resources* 88% 89%

*Results taken from National Student Survey results

Performance and Statistics

lse.ac.uk/library