LSE IT Guide 2010
Transcript of LSE IT Guide 2010
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2010-11Student Edition
Getting started
Services for you
Working from halls and home
Free IT training
Getting help
Map
IT@
LSE
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GETTING STARTED
Activating your IT accounton campus
You can activate your IT account at any time
from any LSE public computer room or computer
classroom, or the computer room in your
residence. You must know your LSE student
number before you can obtain your account. This
number is printed on all your LSE correspondence
and on your LSE ID card.
1. Go to any public computer in your residence
computer room on or campus. If necessary,
power on the computer, then press the [Ctrl]
+ [Alt] + [Delete] keys to display Log On to
Windows dialog box.
2. Type SELFREG (in capital letters) for both the
username and password and click OK to access
the account activation system.
3. Complete the account activation form by typing
the requested information.
4. You will be asked to choose a password for your
account: follow the onscreen instructions for
creating a valid password.
5. You will not be able to activate your account
unless you agree to the Conditions of Use of IT
Facilities at LSE.
6. Your username and email address will appear
on the screen. You may want to make a note of
these details. For security, please do not write
down your password.
Need help?
If you need help with IT account activation,
go to the IT Help Desk in the Library. Please
take your ID card with you.
IT Help Desk opening hours:Term time: Mon Fri: 9.30am 8pm
Sat & Sun: 11am 6pm
Vacation: Mon Fri: 9.30am 5pm
(closing at 8pm during Easter vacation)
Location: First oor, Library
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Activating your internetconnection in residences
When you arrive at your residence, you will be
provided with a network cable and a guide to getting
connected to the internet and other IT resources.
To access the internet from your study bedroom,
you must rst activate your IT account (see opposite
page). When you have your LSE username and
password you will be able to activate your internet
connection in your study bedroom.
You can also connect an additional computer
to the internet.
lse.ac.uk/itservices/activateResidencesInternet
Need help?
The Laptop Surgery offers free hands-onassistance with problems connecting the
internet and LSE resources.
Students can drop in to the Laptop
Surgery at the following times:
Term time: Mon Fri: 10am 4pm*
Vacation: Mon Fri: 11am 1pm
Location: St Clements Building, S198
Email: [email protected]
* After the rst part of each term, the Laptop
Surgery closes at 2pm
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SERVICES FOR YOU
LSE computersThere are over 1,000 PCs for students to use on
campus and in residences, some of which are
available 24 hours. For PC availability look out
for the plasma screens in building foyers, visit
lse.ac.uk/itservices/ndapc or use LSE Mobile.
Additional PCs and printing facilities for studentswith disabilities are available in the Library and PC
areas on campus. See page 15 for more details.
Using laptops and mobile
devices on campusThere are laptop data points in the Library. You
will require an RJ45 ethernet cable (straight not
crossover) to connect. The LSE wireless network
covers most of the campus as well as the social
and recreational areas in residences. Information
on how to connect your laptop and free tools toprotect it from viruses and spyware is available.
There are also guides on how to access LSE email,
H:space and more from MACs and mobile phones
(iPhone, Blackberry, Windows Mobile and other).
lse.ac.uk/itservices/remote
i-roam laptop loans60 laptops are available for students to borrow
and use in the library. They are located in the blue
charging cabinets.
lse.ac.uk/i-roam
LSE MobileLSE Mobile is a service for
students which lets you access
LSE information such as
campus maps, PC availability,
news and events, your course
timetable and more from yourmobile device.
lse.ac.uk/itservices/lsemobile
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PrintingThere are laser printers in all the student computer
rooms and areas. There is one colour printer in
the lower ground oor of the Library and one in
C120. All printing is double-sided by default.
Paying for printingThere is a charge of 4p per A4 side for black and
white printing and 30p per A4 side for colour
printing. To print on any of the student printers
at LSE, you will need credit on your printing
account. You can add credit;
online using the LSE Wallet,lse.ac.uk/lsewallet/printing
by cash or card at the Library Copy Shop
with coins only using one of the value loaders
on campus located in the Library, C120,
OLD.B.25 and S08
Using the printers
Always check you have enough credit in your
printing account before you print to a printer.
There are two ways that you can do this;
At an LSE computer, click on the symbol
on the taskbar
At the print workstation (displayed at the top
of the screen)
From an LSE computer:
1. Create and edit your document on any
public computer
2. If you are printing to a colour printer, click
Start I Programs I Accessories
I Connect to...colour printer
and choose either Library or C120 whichever is nearest to you.
3. Use the print command in the software
that you are using to send the document to
the network printer queue. If you are printing
to a colour printer, select the printer name that
you selected in the second step above.
4. Now log on to the print station (the computer
attached to the printer) to print the document
from the print queue. A list of job(s) which you
have sent for printing will appear.
5. Print or delete the jobs in your print queue as
desired.
From your own computer:
Visit lse.ac.uk/itservices/remote
If you experience any errors or
faults while printing, notify the IT
Help Desk in the Library. Please
keep any faulty printouts with you,
as this will help IT staff to diagnose
the problem more quickly.
Once money has been transferred
to your student printing account
from your LSE wallet it cannot be
refunded. Please bear this in mind
and only transfer small amounts,
particularly towards the end of the
academic year.
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SERVICES FOR YOUCONTINUED
ScanningThere are three scanners for student use. They
are located in C120, S502 and the lower ground
oor of the Library.
Email
The School uses the email program Microsoft
Outlook, which is available on every public computer
on the LSE network. Email may also be accessed
off campus using webmail, remote desktop or a
variety of email clients for both personal computersand mobile phones.
Students are allocated 200 MB for email. We
recommend that you develop a ling system,
frequently deleting and archiving mail to ensure
you stay within your limit.
H: space
Every student is allocated 250 MB of personal le
space on the network, called H: space. You mayaccess your H: space from every public computer
on the LSE network and, when off campus, via
the remote desktop or using VPN.
Files on H: Spaces are regularly backed up and
are retrievable for up to one month. If you need to
restore a le that has been deleted from your H:space, contact the IT Help Desk and notify them
of the lename, where it was stored on your H:
space and the date/time it was last saved.
Your telephone extensionin your study bedroom
If you are staying in a residence, your study
bedroom has a live telephone extension to
make outgoing calls using a Primus Calling Card
which can be purchased from your residence
reception. You can also set up Primus account
based calling using your credit/debit card by
contacting Primus Help desk on 845.lse.ac.uk/itservices/telecoms
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LSE for YouLSE for You is a personalised web portal
which gives you access to a range of services.
For example, you can view or change your
personal details; reset your Library and network
passwords; monitor and pay your tuition fees
online; and check your exam results. You canalso access online tutorials on how to navigate
and personalise LSE for You via its login page.
Use your LSE network username and password
to login to LSE for You.
lse.ac.uk/lseforyou
MoodleMoodle is the virtual learning environment
used at LSE. Moodle is used by some,
but not all, lecturers and provides web-
based support for your courses and
programmes such as course information
(including multimedia content), readinglists, discussion areas and online exercises
(ie quizzes).
You can access Moodle anytime, anywhere,
as long as you have internet access. Login using
your LSE network username and password.
http://moodle.lse.ac.uk
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Software sales
The IT Help Desk sells copies of some software
for students. Please refer to the software sales
page for information on up-to-date versions,
pricing and student discounts.
lse.ac.uk/itservices/purchases
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WORKING FROM HALLS
AND HOME
Using your computerfrom a private residence orfrom home
LSE does not provide its own dial-up networkso you will need to register with a UK internetservice provider (ISP) to use your computer froma private residence.
When away from LSE you can connect toLSE resources:
You need we recommend
Quick and easy access to email only Webmail or the Remote DesktopQuick and easy access to email, your email archiveand your H: space
The Remote Desktop
Access to email, H: space and other network drives The VPN
Mobile access to email from your Smartphoneor PDA
Microsoft ActiveSync, WAP,IMAP4, or POP3
lse.ac.uk/itservices/remote
Using your computerfrom halls
Visit lse.ac.uk/itservices/remote
See page 3 to nd out how to activate the internet
connection in your study bedroom.
Eduroam/JANET Roaming
Eduroam allows users visiting participating
institutions to access network resources usingthe logon credentials from their own institution.Eduroam allows users guest access at otheruniversities without requiring special guestaccounts. A guide to using Eduroam is available atlse.ac.uk/itservices/guides
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FREE IT TRAINING
Interactive computerbased training
We provide free access to over 900 online video
training tutorials through the VTC website. Tutorials
available include Photoshop, Dreamweaver and
computer programming amongst others.
Visit lse.ac.uk/itservices/training to sign up
for free access.
IT guides and FAQs
A series of online guides and FAQs offer advice
and quick solutions to the most frequently asked
IT-related questions.
lse.ac.uk/itservices/guides
Student workshops
A series of courses has been
developed to meet the needs of
students. Courses range from
beginner to advanced level and
are designed to support you
in your studies, as well as yourfuture career. The duration and
scheduling of classes is designed
to t in with the academic timetable
and all courses can be used independently,
on campus or at home. An LSE certication
scheme is available for students who attend a
suite of related courses. For upcoming studentcourses and to register for a course visit
lse.ac.uk/itservices/training
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GETTING HELP
Student IT Help DeskContact the IT Help Desk for support regarding
School-owned hardware and software on the
LSE network, network and email account issues
for taught students, and general IT queries.
Email: [email protected]
Extension: 6728 (internal access) or
+44 (0)20 7955 6728 (external access)
Location: First oor, Library
Opening Hours:
Term Time:
Mon Fri: 9.30am 8pmSat Sun: 11am 6pm
Vacation:
Mon Fri: 9.30am 5pm
(closing at 8pm during Easter vacation)
For out-of-hours support, overnight, weekends
and public holidays, 365 days a year, phone thenumber of the IT Help Desk and your call will be
automatically diverted to our helpline service.
VITA (Virtual IT Assistance)
Double click on the
Virtual IT Assistance
icon on the desktop of
a campus PC, to get
real-time assistance from
a Help Desk Advisorduring opening hours.
See lse.ac.uk/vita
for more information.
Self service portalThe IT Services self-service portal is simple, easy
to use, and allows you to log, track and update
your IT support calls yourself.
http://supportworks.lse.ac.uk
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IT Services websiteThe IT Services website contains
information about the latest
developments in IT services for
students, along with helpful online
guides and FAQs, information
about IT facilities, software salesand information, advice on using
your own computer or mobile
device, information security and
training opportunities.
See lse.ac.uk/itservices
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Laptop SurgeryContact the Laptop Surgery for free advice and
hands on assistance with problems connecting
to LSE resources from personally-owned
laptops and mobile devices. Students can drop
in during opening hours.
Website: lse.ac.uk/itservices/remote
Email: [email protected]
Location: S198, St Clements Building
Opening Hours:
Term time:
Mon Fri: 10am 4pm*
10am 2pm
*during the rst part of each term, open until
4pm. Check our webpage for more details.
Vacation:
Mon Fri: 11am 1pm
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Reporting a fault with yourtelephone in your residence
Visit the online interactive fault diagnosis and
fault reporting tools for telephone handset faults,
dial 2222 from reception. To report faults with
your Primus Calling Card call Primus customer
care from your room extension on 849, or toreport faults with your Primus account based
calling on 845.
Support for disabled studentsIT Services is committed to the provision of
facilities and support for disabled students and
staff, to assure equality of services. Additional
PCs and printing facilities for disabled students
are provided in the public computer areas
in the Library. Other facilities are available inthree dedicated PC rooms on campus. We
also provide one-to-one support for disabled
students who wish to become familiar with
adaptive technologies and software. To book an
appointment, please contact the IT Help Desk in
the Library or nd further information at
lse.ac.uk/itservices/accessibility
GETTING HELPCONTINUED
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?
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MAP
K60
G017
C120
D010
L50/56
S03, S08, S018
S073, S075, S170, S175, S177
NAB1.08, NAB2.07
Lib LGF, GF, F1, F2, F3
OLD.B.25
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Facility Location (and number available)
PCs Lib (481), C120 (105), OLD.B.25 (36), G017 (26), D010 (17),
K60 (12), L50/56 (21), NAB 1.08 (14), NAB 2.07 (14), S502
(4), St Clements computer classrooms (149)*
*Check plasma screens for availability as classrooms may be in use
PC Pods (mobile group
work stations)
Lib LGF study rooms (4)
Value loaders Lib LGF, GF, F1 (3), OLD.B.25 (1), C120 (1)
Printers Lib (14), C120 (5), OLD.B.25 (2), G017 (1), D010 (1), K60
(1), L50/56 (1), NAB 1.08 (1), NAB 2.07 (1), S502 (1),
St Clements computer classrooms (7)*
*Check plasma screens for availability as classrooms may be in use
Colour printers Lib LGF (1), C120 (1)
Wireless zones Most areas. See lse.ac.uk/itservices/wireless
Laptop data points Lib LGF, F1, F2, F3 (307)
Scanners Lib LGF (1), C120 (1), S502(1)
PC availability plasma screens Across campus in most buildings, and on your mobile
using LSE mobile.Facilities for students with
disabilities
Restricted access PCs in Lib GF (2), Lib LGF (6),
NAB1.08 (1), NAB2.07 (1)
Restricted access printers in Lib GF (1), Lib LGF (1)
3 dedicated PC rooms for students with disabilities in the
Library (R25,26) and St Clements Building (S073)
See lse.ac.uk/itservices/accessibility
Conditions of Use of IT Facilities at LSE
By accessing and/or using the IT Facilities, you agree to be bound by these Conditions of Use includingall documents referred to in them, and you agree to adhere to the requirements of all applicable statutory
regulations and provisions.
Full conditions are available at lse.ac.uk/itservices/conditions-of-use
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IT Services
The London School of Economics
and Political ScienceHoughton Street
London WC2A 2AE
Tel: 020 7955 7727
Fax: 020 7955 7600
lse.ac.uk/itservices
This guide is also available on our
website. To enquire about availability
in other formats, please telephone:020 7955 7727 or
email: [email protected]
Design: LSE Design Unit
www.lse.ac.uk/designunit
Printed on 100% recycled stock.When this guide is updated in 2011please recycle it.