LPHI ITG Emergency Preparedness Information Sessions & Training

Overview of LPHI ITG Emergency Planning (Gaurav)

LPHI Staff Intranet Site Overview (Ben)

VPN Client Usage and Remote Data Access (Jared)

Overview of “Support Ticket” System – Kayako Support

Suite (Tung)

LPHI ITG Emergency Preparedness Information Sessions & Training

LPHI IT Preparations

We have purchased a set of offsite servers that we can use in an emergency.

These servers will give us access to the mail on the Exchange server as well as data on the L and O drives.

These servers will be activated if the building loses power and our primary servers are offline.

LPHI IT Preparations

When will the emergency servers be available?

The emergency servers will be activated in the event of a disaster.

The emergency servers will NOT be activated for a standard evacuation. Email access is still available

through OWA (https://mail.lphi.org/exchange)

The emergency servers can be activated remotely.

Email & data access

Access to email will be continuous. Please use OWA just as you normally would any other time.

Accessing your data requires a few more steps…

You will need to connect to the offsite location using the provided VPN client.

LPHI Staff Intranet

LPHI Support Site, a hub for information and resources.

Point your browser to: support.lphi.org

Log-in with your “LPHI” username and password. If you have problems logging in, please contact IT Support.

LPHI Staff Intranet

Support Site Pages & Resources Human Resources- View staff updates, download expense reports, fill out

timesheets. IT Resources- Upload files, download IT tools & software, view Emergency

links. Communications- View communications & PR updates, access CMS & web

statistics. Blog- Communicate with the staff, post ideas, collaborate online.

LPHI Staff Intranet

IT Resources- Emergency Links LPHI Text Messaging- For free text messaging (cost still applies to receiver). VPN Client- For L: & O: Drive Co-Location access. Other emergency links will appear here in the event of an emergency such

as contact lists, etc.

LPHI Staff Intranet

“Quicklinks” are in the very upper right hand corner.

First- “Outlook Web Access” Quicklink. If you forget the OWA link, or need a quick way to access your email. This link works inside and outsite the LPHI network. No need for memorizing two addresses.

Second- “Support Suite” Quicklink. Access to the Support Suite Ticketing & Knowledge Base system.

Other homepage features include: Latest News and Events and links to other resources and pages.

LPHI Staff Intranet

Intranet Improvements Apart from all the new features we have added, we are working to

continually adding new features and resources. If you have any suggestions or feature improvements that you would like to

see implemented, please let us know.

VPN Client

You will be able to download the VPN client from the support site (https://support.lphi.org)

Login using your domain username and password.

The VPN client package will be included with the file downloads under the IT resources section.

The software needed to map your L and O drives will be posted as well.

VPN Client Installation

Unzip the installation files. Double click on the setup.exe file. You must reboot the computer after

the software has been installed. That’s it!

VPN Client Usage

From the Start Menu, select Programs (All Programs), Cisco System VPN Client, VPN Client .

VPN Client Usage

Click on the connect button to initiate the connection.

VPN Client Usage

When prompted, enter your domain username and password.

VPN Client Usage

VPN will not connect if your access point does not support IPSec/UDP T-Mobile Hotspots are supported Default enabled on some home routers If VPN doesn’t connect, try from another

internet connection.

To access your L & O Drive, you will need to run the MapDrives script from the Support Site.

VPN Configuration

The VPN configuration profile is included in another download on the support site.

Included is the vpn connection profile and a script that will ask you for your name and password and map out your L and O drives.

After the installation is complete, you can run the MapDrives link after connecting to the VPN.

Access The L: Drive

To map the L drive, follow the same steps from above. The folder to map is \\lphi-fs2\data$.

LPHI Staff Intranet – Support Suite Use the Quicklink from the Intranet or

https://support.lphi.org/supportsuite/ Login using your email and “support”

as the default password.

LPHI Staff Intranet – Support Suite Choose the appropriate category:

LPHI Staff Intranet – Support Suite Choose the appropriate priority:

LPHI Staff Intranet – Support Suite Give an

appropriate subject:

Knowledgebase Suggestions will appear as you type the body.

Click Submit.

LPHI Staff Intranet – Support Suite Review the ticket information. An email will be sent to you for your

record.

Choose “View Tickets” to see ticket history

LPHI Staff Intranet – Support SuiteTicket List allows

you to view your ticket history and ticket statuses.

Click on the subject to view a ticket

LPHI Staff Intranet – Support Suite Post replies in the ticket view window

LPHI ITG

Q & A