Lowering TCO: Using Desktop Policies, Procedures and Best Practices Mark Margevicius.
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Transcript of Lowering TCO: Using Desktop Policies, Procedures and Best Practices Mark Margevicius.
Lowering TCO: Using Desktop Policies, Procedures and Best Practices
Lowering TCO: Using Desktop Policies, Procedures and Best Practices
Mark MargeviciusMark Margevicius
Key IssuesKey Issues
How has PC usage evolved, and what are How has PC usage evolved, and what are the new barriers of management that have the new barriers of management that have been introduced as a result?been introduced as a result?
What are the best practices that are effective What are the best practices that are effective in regaining IT control of client devices?in regaining IT control of client devices?
What impact will client-centric technologies What impact will client-centric technologies have in management approaches of IT?have in management approaches of IT?
Key IssuesKey Issues
How has PC usage evolved, and what are How has PC usage evolved, and what are the new barriers of management that have the new barriers of management that have been introduced as a result?been introduced as a result?
What are the best practices that are effective What are the best practices that are effective in regaining IT control of client devices?in regaining IT control of client devices?
What impact will client-centric technologies What impact will client-centric technologies have in management approaches of IT?have in management approaches of IT?
PCs are integrated to all systems PCs are integrated to all systems
PCs are no longer just personalPCs are no longer just personal
PCs are not alonePCs are not alone
Focus on manageabilityFocus on manageability
IT must assume controlIT must assume control
PCs are enterprise clientsPCs are enterprise clients
PC-Client EvolutionPC-Client Evolution
The Goal:The Goal: Company- Company-owned PCs for the owned PCs for the home benefit everyonehome benefit everyone
Employee-Owned PCs — Pandora’s Box Is Now Open
Employee-Owned PCs — Pandora’s Box Is Now Open
More workMore work
Nice benefitNice benefit
More skilled workersMore skilled workers
Lower training costsLower training costs
““In touch” with In touch” with e-consumerse-consumers
Reality: Unforeseen issues will arise that will force companies to justify home PCs
Reality: Unforeseen issues will arise that will force companies to justify home PCs
Intellectual PropertyIntellectual Property SupportSupport LiabilityLiability ProductivityProductivity LicensingLicensing ErgonomicsErgonomics SecuritySecurity
Notebook
Cell Phone
Pager
Server
Enterprise
(Highly Managed)
Consumer
(Unmanaged)PDA
Car Radio
CorporateCorporateDataData
Desktop
UnsanitizedUnsanitizedDataData
Data IssuesData IssuesPlatform IssuesPlatform Issues
Managing Personal DomainsManaging Personal Domains
Key IssuesKey Issues
How has PC usage evolved, and what are How has PC usage evolved, and what are the new barriers of management that have the new barriers of management that have been introduced as a result?been introduced as a result?
What are the best practices that are effective What are the best practices that are effective in regaining IT control of client devices?in regaining IT control of client devices?
What impact will client-centric technologies What impact will client-centric technologies have in management approaches of IT?have in management approaches of IT?
TCO: The Great Equalizer?
Admin.12 percent
End-User Operations 40 percent
Technical Support25 percent
Capital23 percent
Note: Assumes a loosely managed Win9x environment
Annual Cost: $7500-$8500Labor: 77 percentCapital: 23 percent
The Corporate Desktop
End-User
IS
0
2
4
6
8
10
HW &SW
Mgmt. Supp. Dev. Comm. Downtime
TypicalCostTargetCost
Best Practices Impact on TCO
Cost(U.S. $
in Millions)
Leveraging best practicesLeveraging best practicesin these areas can leadin these areas can lead
to an 18%-26%to an 18%-26%reductionreductionin TCOin TCO
Leveraging best practicesLeveraging best practicesin these areas can leadin these areas can lead
to an 18%-26%to an 18%-26%reductionreductionin TCOin TCO
Desktop LockdownDesktop Lockdown
Inventory and AssetInventory and AssetManagementManagementSelf-HealingSelf-Healing
RemoteRemoteControlControl
SoftwareSoftware DistributionDistribution
PC TCO Is RealPC TCO Is Real
PeoplePeople EndorsementEndorsement User representationUser representation User segmentationUser segmentation Focus on valueFocus on value CommunicateCommunicate Listen!Listen!
ToolsTools Add valueAdd value Integrate Integrate
with toolswith tools More apps!More apps!
ProcessProcess Start smallStart small Measure Measure
the effectthe effect Refine processRefine process Use policiesUse policies
Desktop Lockdown Can Be Done!
Desktop Lockdown Can Be Done!
Standardization Key Ingredients
Standardization Key Ingredients
Reduce and SimplifyReduce and Simplify Eliminate RedundancyEliminate Redundancy Identify Product/Process Identify Product/Process
InterdependenciesInterdependencies Establish Life Cycle Establish Life Cycle
ManagementManagement Consolidate ReleasesConsolidate Releases Simplify Vendor Simplify Vendor
RelationshipsRelationships
Reduce and SimplifyReduce and Simplify Eliminate RedundancyEliminate Redundancy Identify Product/Process Identify Product/Process
InterdependenciesInterdependencies Establish Life Cycle Establish Life Cycle
ManagementManagement Consolidate ReleasesConsolidate Releases Simplify Vendor Simplify Vendor
RelationshipsRelationships
ConsolidatedConsolidatedService DeskService Desk
ProblemProblemResolutionResolutionProblemProblem
ResolutionResolutionChangeChange
ManagementManagementChangeChange
ManagementManagementAssetAsset
TrackingTrackingAssetAsset
TrackingTracking
ProblemProblemManagementManagement
ProblemProblemManagementManagement
SoftwareSoftwareDistributionDistributionSoftwareSoftware
DistributionDistribution
CallCallDispatchDispatch
CallCallDispatchDispatch
LAN ManagementLAN ManagementEnd-User SupportEnd-User Support
Network ManagementNetwork ManagementLegacy ManagementLegacy Management
Application ManagementApplication ManagementIMAC ManagementIMAC ManagementAsset ManagementAsset Management
Knowledge ManagementKnowledge ManagementSLA ManagementSLA Management
LAN ManagementLAN ManagementEnd-User SupportEnd-User Support
Network ManagementNetwork ManagementLegacy ManagementLegacy Management
Application ManagementApplication ManagementIMAC ManagementIMAC ManagementAsset ManagementAsset Management
Knowledge ManagementKnowledge ManagementSLA ManagementSLA Management
CSD ObjectivesCSD Objectives
Integrated tools servicing Integrated tools servicing differing requirements yield differing requirements yield optimized productivityoptimized productivity
Consolidated Service DeskConsolidated Service Desk
Average Number of People Supported by One PC Staff Member
PC Staffing — Help at the Right Location
PC Staffing — Help at the Right Location
00
5050
100100
150150
200200
250250
300300
Help DeskHelp Desk
LowLowHelp DeskHelp Desk
HighHighLevel 2Level 2
LowLowLevel 2Level 2
HighHigh
Type AType A
Type BType B
Type CType CBest PracticesBest Practices
Retirement/Retirement/DisposalDisposalStrategiesStrategies
AssetAssetIdentificationIdentification
Tools andTools andTechnologiesTechnologies
ConsolidatedConsolidatedService DeskService Desk
??
ProcurementProcurement
AssetAssetTrackingTracking
PC Life-Cycle Management — An Evergreening Approach
PC Life-Cycle Management — An Evergreening Approach