Low Income Program Overview Scott Clark Marketing Specialist, Union Gas

LIEN Conference, May 4, 2018

Who We Are

100+ years

Enbridge Inc.

NYSE: ENB

$8.2 billion in assets

Canada’s

Top 100 Employers

Natural gas storage, transmission

and distribution

Ontario

Based

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1.5 million

customers

Over 400 Ontario

communities

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Whom We Serve

Dawn Hub

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Low Income Program Offering

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Income & Home Criteria

Target Market & Qualification Requirements

Target Market • Income is at or below 135% LICO • Occupants of single detached, semi-detached and townhomes • Private homeowner or tenant who pays their own gas bill • Tenants in social and assisted housing, regardless of who pays the bill • This program does not affect income from government assistance programs • All upgrades installed at no cost by Union Gas authorized contractors

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Home Weatherization

Offering Program Components Available at no charge to the natural gas customer: Home energy assessment performed by

a certified energy advisor Insulation for basement/crawl space,

walls and attic as well as air sealing measures based on the needs of the home

Installed Basic Measures: energy efficient water saving showerheads, kitchen and bathroom aerators and foam pipe wrap

Programmable thermostat installed by a certified gas fitter

Carbon Monoxide detector

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Automatic Income

Qualifiers

Applicants automatically qualify if they receive any of the following:

• Ontario Works

• Ontario Disability Support Program (ODSP)

• Guaranteed Income Supplement (GIS)

• Allowance for Seniors

• Allowance for Survivors

• LEAP Emergency Financial Assistance Grant

• Home Assistance Program (Electric Utility) Participant

• Ontario Electricity Support Program (OESP)

• Healthy Smiles Ontario (HSO)

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Home Weatherization

Offering

Target • 2018 Target – 2,000 homes

• Program will be available throughout Union’s franchise area from 2016

– 2020 Approach to Market I. Social Housing Approach

• Direct Sales: Municipal, non-profit & co-op social housing Providers

II. Private Market Approach: • Direct to Customer: Direct mail campaign, Community Newspapers,

Online Web approach • Partnership Approach: Emergency Assistance Program partnership,

United Way, 211 • Customer Care Collaboration • Radio • Medical Offices

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Furnace End of Life Program

Eligible Old Equipment

• Forced air furnace with an AFUE rating of 90% or lower Eligible New Equipment

• High efficiency forced air furnaces in single family dwellings (95% AFUE+)

• >1,000 Lifetime m3s of gas savings per unit

Incentives • $275 per furnace to the homeowner

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Tales of the Tape

Home Weatherization Program: A Quick Evaluation

Successes Barriers 10,000+ homes weatherized since 2011

Private market & program growth

Average of $3,000 in value per home Long process, multiple visits Increased comfort for owners/tenants Cost-effectiveness standards Gas savings of 20%/home on average Available in all of Union Gas territory Strong Customer mix: Families, seniors, singles etc.

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Furnace End of Life Program

Eligible Old Equipment

• Forced air furnace with an AFUE rating of 90% or lower Eligible New Equipment

• High efficiency forced air furnaces in single family dwellings (95% AFUE+)

• >1,000 Lifetime m3s of gas savings per unit

Incentives • $275 per furnace to the homeowner

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Indigenous Home

Weatherization Offering Home energy assessment performed by a certified energy auditor

Insulation for basement (or crawl space), walls and attic as well as air sealing measures based on the needs of the home

Energy Savings Kit* energy efficient water saving showerheads, kitchen and bathroom aerators and foam pipe wrap

Programmable thermostat installed by a certified gas fitter Carbon Monoxide and Smoke detectors

Program Components (All available at no charge to the natural gas customer)

*Energy Kits and smoke alarms are given out to anyone in the community who wants one – program participation is not necessary.

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After obtaining endorsement from Chief & Council our delivery agent will:

• Connect with community Project Lead for training/setup info session.

• Hire local community members to assist Project Lead as canvassers.

• Host a Community Launch Event to:

Educate community members on conservation strategies and our program

Application intake

Introduce Project Lead as key contact in the community

• Setup scheduling for energy assessments – complete insulation and final assessment within a designated timeframe.

Program Launch Indigenous

Home Weatherization

Offering

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Indigenous Communities Phased Rollout 2017 - 2020

2017 (Completed) Nipissing First Nation (Duchesnay) Mississauga First Nation Garden River First Nation Batchewana First Nation 2018 (In Progress) Mohawks of the Bay of Quinte Ginoogaming First Nation Long Lake First Nation Whitefish Lake First Nation 2019 Walpole Island First Nation Couchiching First Nation Rainy River First Nation Constance Lake First Nation

2020

• Chippewas of Rama First Nation

• Fort William First Nation

• Aamjiwnaang First Nation

• Chippewas of the Thames First Nation

Expansion Projects to be added:

• Kettle & Stony Point First Nation

• Delaware Nation at Moraviantown

• Nipissing First Nation (additional communities)

• Red Rock First Nation

• Saugeen First Nation

Indigenous Home

Weatherization Offering

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Affordable Housing

Multi-Family Program

Multi-Family – Target Market

Union Gas customer Building is multi-residential (part 3 under OBC) Building is a part of a Social Housing Organization (municipal, private

or non-profit)

Multi-Family – Program Offering

Building assessment – identify energy efficiency/technical upgrades Incentives for prescriptive technologies and custom projects – Union

Gas will assist in the application

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Affordable Housing

Conservation Program

Incentives Prescriptive equipment incentives Various technologies with approved savings numbers Pre-set incentive amounts based on $0.10 / lifetime m3 saved – up to 50% of

the project cost

Custom Incentives Anything not covered in the prescriptive offering Incentive is $0.10 / lifetime m3 saved – up to 50%

of the project cost

Approach to Market Direct Sales (Commercial Account Managers) Municipalities, Social & Assisted Housing Providers

Industry and Associations Sponsorships, Tradeshows and Events

Q& A

Scott Clark Marketing Specialist Union Gas 416-496-5276 sclark@uniongas.com