Louisiana One Call System, Inc.

PURPOSEPURPOSE

Louisiana One Call System, Inc. has been incorporated in the State of Louisiana as a

Chapter 501C3 (non-profit) Corporation for the purpose of establishing and overseeing the operation of an Underground Plant Damage Prevention System, called the Louisiana One

Call Center.

The mission of Louisiana One Call The mission of Louisiana One Call is to protect our members’ is to protect our members’

facilities, the public, and the facilities, the public, and the environment by providing environment by providing

excellent damage prevention excellent damage prevention services.services.

VISIONVISION

The vision of the leadership of Louisiana One Call is to be the pre-eminent one call center in the United

States.

This will be achieved by staying on the leading edge of technology and by operating in such a manner as to be recognized by our peers as the most innovative center

in the industry.

•Corporate members consist of companies who need to protect their underground lines or facilities by receiving notices of excavation and marking their underground facilities.

•Sustaining members are those companies who have an interest in the promotion and betterment of the Louisiana One Call Program.

MEMBERSMEMBERS

MEMBER CLASSIFICATIONSMEMBER CLASSIFICATIONS•Based on Annual Participation Fees•Principle Member {3/4 of 1percent (0.75%)}•Affiliate Member {exceeds 1/5 of 1percent (0.20%), but less than3/4of 1

percent (0.75%)}•Associate Member {less than 1/5 of 1percent (0.20%)}•Political Subdivision Member {governing body is duly elected by the

citizens of a political region, or governing body is directly appointed by duly elected

officials}•Sustaining Member {has an interest in the promotion and betterment of the

Louisiana One Call Program and has no underground utilities or facilities}

BOARD OF DIRECTORSBOARD OF DIRECTORS

NOTE: CHG THIS INFO TO 8The property, affairs and business of the Corporation is managed by a Board of Directors, which consists of nine member organization representatives.

6 Principle Members2 Affiliate Members1 Political Subdivision Member

Representatives are elected for a two year term (Per Bylaws) at the Annual Meeting.

• LOC CORPORATE OFFICERS-Charles Nelson, Chief Executive Officer-Paul Blouin, Chief Operating Officer-Charles Carney, Chief Financial Officer

• LOC EXECUTIVE STAFF-Paul Blouin, President-Chief Operating Officer-David Frey, Manager-Damage Prevention-Shirley Broussard, Administrative Office Supervisor-Toni Mancuso, Administrative Assistant-Joanna Gennuso, Administrative Clerk

• LOC BOARD MEMBERS-Charles Nelson, LOC Board Chairman-Colonial Pipeline-Robert Borne, LOC Board Vice Chairman-Entergy-Charles (Chuck) Carney, LOC Board Secretary/Treasurer-AT&T-Henry Leger-Chevron Pipe Line-Lindy Broussard-CenterPoint Energy-Dewey L. (Sonny) Vidrine-Gulf South Pipeline-Tom Simon-Lafayette Consolidated Government/LUS-Mike Mancil-ATMOS Energy

LOUISIANA ONE CALLLOUISIANA ONE CALL GOVERNING DOCUMENTSGOVERNING DOCUMENTS

•Articles of Incorporation

•Louisiana One Call System, Inc. Bylaws

•Board Governing Policies

•Louisiana One Call System, Inc. Corporate Structure/Board

Organization Policies and Procedures

•Louisiana One Call Board Long Range Plan

•Employee Benefits Package

•Corporate Principles, Employee Code of Conduct, Employee

Guidance and Standards, and The Productive Work Environment

2010 GOALS2010 GOALS

• Damage Prevention Focus Advertising & Utilize Enforcement To Achieve 250 Locate

Requests Per Damage Statewide Improve Monroe Media Area Locate Request/Damage By

20% As Compared To 2009 Statistics Analyze Damage Data

Track “Top20” Damage Information Identify Problem Contractors Determine Types Of Damages

Promote Dig Law Awareness Promote & Utilize Enforcement Resources Expand Use Of Publications & Printed Media To Promote

Damage Prevention Promote Awareness Of LA One Call Website With Links From

Other Websites

2010 GOALS- CONTINUED2010 GOALS- CONTINUED

•Financial Stability Maintain Adequate Capital Reserve

Determine Appropriate Reserve Amount In 1st Quarter

Evaluate Ticket Price Compare To Other Centers In Southeast Maintain A Price In The Lowest Quartile Of

Centers In Southeast

2010 GOALS- CONTINUED2010 GOALS- CONTINUED•New Technologies

Maintain 60% I-Tic Statewide Promote Web Mapping

Look Into Improving Mapping Presentation & Accuracy Shading Areas Within Polygon

Promote Ticket Management System Legislative Awareness

Legislative Tracking Identify Services Available For Tracking

Revitalize & Promote Dig Law Advisory Committee

2010 GOALS- CONTINUED2010 GOALS- CONTINUED• Center Operations

Emergency Locates After Hours Review Implementation of 24/7

Compile List Of Pros & Cons Provide Cost/Benefit Estimate & Impact On One Call Center

Review Locates In The Gulf Of Mexico GulfSafe

Evaluate Call Center Contractor-Compliance With Best Practices Provide Template That Shows Current Status Of Each Practice Positive Response-Evaluate If We Are In Compliance

Evaluate All Professional Service Providers Exercise Disaster Plan and Make Any Needed Changes By May 31,

2010 Document Internal Operations Audit Procedure

Ticket Audits Call Recording Audits

Develop Cross Training, Operating Procedures, And Succession Plan For Continuing Operations

2011 GOALS2011 GOALS

• Damage Prevention Focus Advertising & Utilize Enforcement To Achieve 225 Locate

Requests Per Damage Statewide Improve Monroe Media Area Locate Request/Damage By

20% As Compared To 2010 Statistics Analyze Damage Data

Provide DIRT Damage Information Gain Access to Other Damage Data-Unibar/Consolidated Identify Problem Contractors Determine Types of Damages

Promote Awareness of Dig Law Amendments Promote & Utilize Enforcement Resources Expand Use Of Publications & Printed Media To Promote

Damage Prevention Promote Awareness Of LA One Call Website With Links From

Other Websites

2011 GOALS-CONTINUED2011 GOALS-CONTINUED

•Financial Stability Maintain 120 Day Operating Reserve Evaluate Ticket Price

Compare To Other Centers In Southeast Maintain A Price In The Lowest Quartile Of

Centers In Southeast

2011 GOALS-CONTINUED2011 GOALS-CONTINUED•New Technologies

Maintain 60% I-Tic Statewide Promote Web Mapping

Look Into Improving Mapping Presentation & Accuracy

Evaluate Ticket Management System

•Legislative Awareness Legislative Tracking

Identify Services Available For Tracking Document

Promote Dig Law Advisory Committee

2011 GOALS-CONTINUED2011 GOALS-CONTINUED•Center Operations

Emergency Locate Handling Procedure Review Locates In The Gulf Of Mexico

GulfSafe Evaluate Call Center Contractor-Compliance With

Best Practices Provide Template That Shows Current Status Of Each

Practice Positive Response-Evaluate If We Are In Compliance

Evaluate All Professional Service Providers Exercise Disaster Plan Annually Document Internal Operations Audit Procedure

Ticket Audits Call Recording Audits

Develop Cross Training, Operating Procedures, and Succession Plan For Continuing Operations

2011 GOALS-CONTINUED2011 GOALS-CONTINUED•Center Operations-continued

Member Services Initiatives Satisfaction Survey Web Damage Reporting Web Member Suggestions/Feedback FAQ’s on Website

HISTORY OF LOUISIANA HISTORY OF LOUISIANA ONE CALLONE CALL

•1975-Established as “DOTTIE” System, Inc.•1988-Louisiana Damage Prevention Law became

effective•1992-Name changed to Louisiana One Call System,

Inc.•1999-Legislation passed to include enforcement of

the Dig Law

HISTORICALHISTORICAL FACTSFACTS

73,3

64

255,

205

616,

639

538,

193

539,

515

559,

515

612,

789

0

100,000

200,000

300,000

400,000

500,000

600,000

700,000

Volume

1987 1997 2006 2007 2008 2009 2010

HISTORICALHISTORICAL FACTSFACTS

$7

31

,50

7

$1

,67

9,5

21

$3

,03

4,9

11

$2

,66

0,0

21

$2

,55

5,6

85

$2

,61

5,0

44

$2

,98

9,4

38

$0

$500,000

$1,000,000

$1,500,000

$2,000,000

$2,500,000

$3,000,000

$3,500,000

Cost

1987 1997 2006 2007 2008 2009 2010

HISTORICALHISTORICAL FACTSFACTS

$5

18

,98

8

$5

31

,96

0

$1

,39

9,7

70

$1

,22

1,6

98

$1

,22

4,7

00

$1

,29

0,8

50

$1

,51

9,6

00

$0

$200,000

$400,000

$600,000

$800,000

$1,000,000

$1,200,000

$1,400,000

$1,600,000

Contract Cost

1987 1997 2006 2007 2008 2009 2010

HISTORICALHISTORICAL FACTSFACTS

$1

87

,76

5

$1

55

,94

9

$1

31

,02

2

$1

15

,66

0

$1

20

,90

0

$1

24

,06

6

$1

41

,67

0

$0

$50,000

$100,000

$150,000

$200,000

Comm Cost

1987 1997 2006 2007 2008 2009 2010

HISTORICALHISTORICAL FACTSFACTS

$0

.51

$0

.09

3

$0

.03

$0

.03

$0

.04

$0

.04

$0

.03

$0.00

$0.10

$0.20

$0.30

$0.40

$0.50

$0.60

CPT Comm Cost

1987 1997 2006 2007 2008 2009 2010

HISTORICAL FACTSHISTORICAL FACTS• Since 1994

•Installed new computer system-completely upgraded with redundancy in 2002

•Built/furnished new building ($500K)•Installed new phone system ($110K) in 1996, Installed new phone system ($160K) in 2003, Installed new phone system ($173K) in 2006

•Purchased two new voice recorders ($62K), 2003 a new recorder is part of the new phone system, 2006 new recorder ($3K)

•Developed subsidiary company One Call Locates, Inc.-1996•Installed Emergency Generator ($30K)-2001

HISTORICAL FACTSHISTORICAL FACTScontinued

• Since 1999–LOC began monthly billing of members–Changed focus to damage prevention–Installed a Website www.laonecall.com–Implemented #DIG for cell phones–Implemented 811 to request locates–Began receiving tickets via Internet (60% per month)–Began sending notifications via email (70% per month)–Paid off Corporate Office Building Mortgage–Implemented Ticket Management System–Replaced Roof, Carpet, Flooring–Closed One Call Locates

2011 BUDGET2011 BUDGET

•PROJECTED INCOMING CALLS 640,155 (2010 ACTUALS 612,789)•PROJECTED OUTGOING CALLS 3,360,811

(2010 ACTUALS 3,323,993)•PROJECTED INCOME $3,430,895

(2010 ACTUALS $2,989,438)•PROJECTED EXPENSES $3,419,247

(2010 ACTUALS $3,059,580)•PROJECTED OUTGOING COST/CALL $1.02

(2010 ACTUAL COST/CALL $1.09)

MEMBERSHIP 1987 - 2010

88 131 20

8

251

310 34

618

361

2739

437

433

3846

8

4552

655

580

5463

953

706

5374

456

774

5680

063

840

6486

463

898

6491

165

954

65

990

6110

2361

0

200

400

600

800

1000

1200

1987

1988

1989

1990

1991

1992

1993

1994

1995

1996

1997

1998

1999

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

MEMBERS SUSTAINING

INCOMING CALLS

73

36

4

79

71

81

02

31

2

11

37

20

12

21

49

14

35

92

16

98

23

20

11

18

22

11

01

24

05

38

25

52

05

28

46

71

31

19

84

35

49

16

36

63

06

36

71

66

40

13

94

43

28

34

45

3,6

77

61

6,6

39

53

8,1

93

53

9,5

15

54

9,3

54

61

2,7

89

0

100000

200000

300000

400000

500000

600000

700000

198719881989199019911992199319941995199619971998199920002001200220032004200520062007200820092010

OUTGOING CALLS2

94

78

7

33

32

55

44

06

49

54

27

44

60

10

67

76

31

00

93

99

04

10

87

18

8

11

79

03

1

13

35

96

4

14

24

31

6

15

96

39

3

17

74

71

1

20

46

37

2

20

73

59

4

20

63

36

8

22

51

39

1

24

27

31

0

2,5

95

,78

8

3,4

01

,28

3

2,9

76

,63

3

2,8

59

,58

9

2,9

79

,09

0

3,3

28

,97

4

0

500000

1000000

1500000

2000000

2500000

3000000

3500000

1987

1988

1989

1990

1991

1992

1993

1994

1995

1996

1997

1998

1999

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

TOTAL COST PER INCOMING$

9.9

7

$8

.17

$7

.18

$6

.23

$5

.79

$5

.12

$5

.14

$5

.06

$5

.15

$5

.21

$5

.20

$5

.37

$5

.22

$5

.05

$4

.88

$4

.86

$4

.84

$4

.89

$4

.90

$5

.02

$4

.94

$4

.74

$4

.88

$4

.88

$0.00

$1.00

$2.00

$3.00

$4.00

$5.00

$6.00

$7.00

$8.00

$9.00

$10.00

1987

1988

1989

1990

1991

1992

1993

1994

1995

1996

1997

1998

1999

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

TOTAL COST PER OUTGOING$

2.4

8

$1

.96

$1

.67

$1

.30

$1

.18

$0

.96

$0

.93

$0

.94

$0

.97

$0

.94

$0

.93

$0

.96

$0

.92

$0

.88

$0

.86

$0

.86

$0

.86

$0

.85

$0

.86

$0

.89

$0

.89

$0

.89

$0

.92

$0

.90

$0.00

$0.50

$1.00

$1.50

$2.00

$2.50

198719881989199019911992199319941995199619971998199920002001200220032004200520062007200820092010

TOTAL COST PER IN PLUS OUT$

1.9

9

$1

.58

$1

.35

$1

.08

$0

.98

$0

.81

$0

.79

$0

.79

$0

.81

$0

.80

$0

.79

$0

.81

$0

.78

$0

.75

$0

.73

$0

.73

$0

.73

$0

.72

$0

.73

$0

.76

$0

.76

$0

.75

$0

.77

$0

.76

$0.00

$0.20

$0.40

$0.60

$0.80

$1.00

$1.20

$1.40

$1.60

$1.80

$2.00

198719881989199019911992199319941995199619971998199920002001200220032004200520062007200820092010

TOTAL COST

$7

31

,50

7

$6

51

,61

1

$7

34

,61

5

$7

08

,25

9

$7

07

,84

8

$7

35

,89

3

$8

72

,59

5

$1

,01

8,3

91

$1

,13

9,5

01

$1

,25

3,8

50

$1

,32

6,3

96

$1

,52

9,4

55

$1

,62

9,7

48

$1

,79

0,7

13

$1

,78

6,7

07

$1

,78

3,5

43

$1

,94

3,1

75

$2

,08

9,1

00

$2

,22

1,1

70

$3

,03

4,9

11

$2

,66

0,0

21

$2

,55

5,6

85

$2

,61

5,0

44

$2

,98

9,4

38

$0

$500,000

$1,000,000

$1,500,000

$2,000,000

$2,500,000

$3,000,000

$3,500,000

1987

1988

1989

1990

1991

1992

1993

1994

1995

1996

1997

1998

1999

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

Email %2003/2004/2005/2006/2007/2008/2009/2010

46.8

%

53.4

%

57.9

%

60.3

%

67.3

%

69.3

%

69.1

%

70.5

3%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

2003 2004 2005 2006 2007 2008 2009 2010

I-TIC% 2004/2005/2006/2007/2008/2009/2010

32

.7%

43

.0%

58

.8%

59

.9%

61

.6%

59

.5%

62

.76

%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

I-TIC % 2004/2005/2006/2007/2008/2009/2010

21.0

%34

.3%

54.6

%57

.3%

68.1

%61

.2%

60.4

%26

.3%

35.4

%58

.4%

57.6

%68

.8%

60.5

%60

.6%

24%

35.3

%58

.4%

57.8

%63

.3%

60.0

%59

.3%

25.4

%35

.8%

58.5

%57

.8%

62.3

%59

.4%

59.3

%25

.6%

36.8

%58

.7%

58.5

%61

.7%

59.0

%59

.7%

29.3

%37

.9%

58.7

%58

.8%

61.3

%59

.1%

60.3

%28

.3%

38.9

%59

.7%

58.9

%61

.4%

59.2

%61

.0%

30.0

%39

.8%

59.0

%58

.8%

61.6

%59

.3%

61.5

%32

.7%

40.4

%58

.9%

59.1

%61

.4%

59.5

%61

.7%

33%

41.1

%58

.7%

59.3

%61

.3%

59.5

%61

.9%

34.1

%42

.0%

58.7

%59

.5%

61.4

%59

.8%

62.4

%32

.7%

43%

58.8

%59

.9%

61.6

%59

.5%

62.8

%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2004 2005 2006 2007 2008 2009 2010