Lotus NotesVersion 8.5.2

Lotus Notes Traveler

Lotus NotesVersion 8.5.2

Lotus Notes Traveler

NoteBefore using this information and the product it supports, read the information in the Notices section.

Second Edition (September, 2010)

This edition applies to the version 8.5.2 release and to all subsequent releases and modifications until otherwiseindicated in new editions.

Copyright IBM Corporation 2005, 2009.US Government Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contractwith IBM Corp.

Contents

Overview . . . . . . . . . . . . . . 1

Planning for installation andconfiguration . . . . . . . . . . . . 3Choosing a deployment configuration . . . . . . 3

Planning your network topology . . . . . . 3Using a virtual private network . . . . . . 4Using a reverse proxy . . . . . . . . . 5Direct connection . . . . . . . . . . . 6

Remote and local mail file considerations . . . . 6Supporting multiple Lotus Domino domains . . 7Server capacity planning . . . . . . . . . 8

Clustering and failover . . . . . . . . . . . 8Downlevel Domino directory servers . . . . . . 9Setting auto sync options . . . . . . . . . . 9

Configuring scheduled sync . . . . . . . . 9Using SMS mode for auto sync . . . . . . . 10Setting the heartbeat algorithm maximuminterval . . . . . . . . . . . . . . . 11

Language support . . . . . . . . . . . . 11Lotus mobile installer . . . . . . . . . . . 12Planning for security . . . . . . . . . . . 13Moving Lotus Notes Traveler to a new server . . . 15

Installing the Lotus Notes Travelerserver . . . . . . . . . . . . . . . 17Before you install . . . . . . . . . . . . 17Before you upgrade the server . . . . . . . . 18Installing the server on Windows operating systems 19Installing the server on Linux operating systems . . 19Installing using a customized JVM on Windowsoperating systems . . . . . . . . . . . . 20Installing using a customized JVM on Linuxoperating systems . . . . . . . . . . . . 20Installing in silent mode on Windows operatingsystems. . . . . . . . . . . . . . . . 20Installing in silent mode on Linux operating systems 22Uninstalling Lotus Notes Traveler . . . . . . . 24

Configuring Lotus Notes Travelerserver . . . . . . . . . . . . . . . 25Lotus Notes Traveler server settings . . . . . . 25

Server document settings . . . . . . . . . 25Notes.ini settings . . . . . . . . . . . 29Lotus Notes Traveler configuration files . . . . 32

Manually configuring the HTTP server . . . . . 33Tuning performance of the server . . . . . . . 34Configuring ports for a partition . . . . . . . 36Securing the connection . . . . . . . . . . 36Customizing the device configuration process forApple . . . . . . . . . . . . . . . . 37Configuring corporate look up for devices . . . . 39

Overview . . . . . . . . . . . . . . 43

Planning for installation andconfiguration . . . . . . . . . . . . 45Choosing a deployment configuration . . . . . 45

Planning your network topology . . . . . . 45Using a virtual private network . . . . . 46Using a reverse proxy . . . . . . . . . 47Direct connection . . . . . . . . . . 48

Remote and local mail file considerations . . . 48Supporting multiple Lotus Domino domains . . 49Server capacity planning . . . . . . . . . 50

Clustering and failover . . . . . . . . . . 50Downlevel Domino directory servers . . . . . . 51Setting auto sync options . . . . . . . . . . 51

Configuring scheduled sync . . . . . . . . 51Using SMS mode for auto sync . . . . . . . 52Setting the heartbeat algorithm maximuminterval . . . . . . . . . . . . . . . 53

Language support . . . . . . . . . . . . 53Lotus mobile installer . . . . . . . . . . . 54Planning for security . . . . . . . . . . . 55Moving Lotus Notes Traveler to a new server . . . 57

Installing the Lotus Notes Travelerserver . . . . . . . . . . . . . . . 59Before you install . . . . . . . . . . . . 59Before you upgrade the server . . . . . . . . 60Installing the server on Windows operating systems 61Installing the server on Linux operating systems . . 61Installing using a customized JVM on Windowsoperating systems . . . . . . . . . . . . 62Installing using a customized JVM on Linuxoperating systems . . . . . . . . . . . . 62Installing in silent mode on Windows operatingsystems. . . . . . . . . . . . . . . . 62Installing in silent mode on Linux operating systems 64Uninstalling Lotus Notes Traveler . . . . . . . 66

Configuring Lotus Notes Travelerserver . . . . . . . . . . . . . . . 67Lotus Notes Traveler server settings . . . . . . 67

Server document settings . . . . . . . . . 67Notes.ini settings . . . . . . . . . . . 71Lotus Notes Traveler configuration files . . . . 74

Manually configuring the HTTP server . . . . . 75Tuning performance of the server . . . . . . . 76Configuring ports for a partition . . . . . . . 78Securing the connection . . . . . . . . . . 78Customizing the device configuration process forApple . . . . . . . . . . . . . . . . 79Configuring corporate look up for devices . . . . 81

Administering Lotus Notes Traveler . . 85Starting and stopping the server . . . . . . . 85

Copyright IBM Corp. 2005, 2009 iii

Assigning device preferences and security settingsto devices . . . . . . . . . . . . . . . 86

Default device preferences and security settings 86Default device preference and security settingvalues . . . . . . . . . . . . . . 88

Creating a Lotus Notes Traveler policy settingsdocument . . . . . . . . . . . . . . 94

Remote wipe . . . . . . . . . . . . . . 99Clearing a wipe request . . . . . . . . . 100Updating an SMS mail address . . . . . . 101User managed security . . . . . . . . . 101

Controlling access to Lotus Notes Traveler . . . 101Denying or allowing access to a device . . . . 101Restricting access using server document accessfields . . . . . . . . . . . . . . . 102Removing the Internet password from theperson document of a user . . . . . . . . 102Deleting a user from Lotus Notes Traveler. . . 102Restricting access by device category . . . . 103

Rebuilding the Cluster Cache database . . . . . 105Viewing user and device information . . . . . 105Using the LotusTraveler.nsf database . . . . . 107Console commands . . . . . . . . . . . 108

Tell command considerations and examples . . 111Enabling syncing of read or unread changes . . . 118Adding external calendars to your Lotus Notescalendar . . . . . . . . . . . . . . . 118

Server troubleshooting . . . . . . . 121Gathering log files for support . . . . . . . 123

Server logs . . . . . . . . . . . . . 123Device logs . . . . . . . . . . . . . 125

More information and requesting support . . . . 127

Troubleshooting, known limitations,and restrictions . . . . . . . . . . 129Troubleshooting tips . . . . . . . . . . . 129

Windows Mobile troubleshooting. . . . . . 133Nokia S60 troubleshooting . . . . . . . . 137Apple troubleshooting . . . . . . . . . 141Android troubleshooting . . . . . . . . 149

Known limitations and restrictions . . . . . . 152Windows Mobile limitations and restrictions 153Nokia S60 limitations and restrictions . . . . 157Apple limitations and restrictions . . . . . 161Android limitations and restrictions . . . . . 164

More information and requesting IBM support . . 166

Using a Windows Mobile device FAQ 167How do I Install the client on a Windows Mobiledevice? . . . . . . . . . . . . . . . 167How do I uninstall the client on a WindowsMobile device? . . . . . . . . . . . . . 168How do I configure Lotus Notes Traveler on aWindows Mobile device? . . . . . . . . . 168

Changing or resetting the Lotus Notes Travelerpassword on your Windows Mobile device . . 169

Customizing your Windows Mobile device . . . 169How do I set mail and calendar filters on aWindows Mobile device? . . . . . . . . 172

How do I set other filters on Windows Mobiledevices? . . . . . . . . . . . . . . 173How do I enable SSL support on a WindowsMobile device? . . . . . . . . . . . . 174

Viewing status and connection information about aWindows Mobile device . . . . . . . . . . 174

How do I view the status of my WindowsMobile device? . . . . . . . . . . . . 174How do I view the security status of myWindows Mobile device? . . . . . . . . 175How do I view and clear the log on a WindowsMobile device? . . . . . . . . . . . . 175

Managing contacts on a Windows Mobile device 176How do I enable contacts sync on my WindowsMobile device? . . . . . . . . . . . . 176How do I view my contacts on a WindowsMobile device? . . . . . . . . . . . . 176How do I work with my contacts on myWindows Mobile device? . . . . . . . . 177

Managing your mail on Windows Mobile devices 178How do I create a message on a WindowsMobile device? . . . . . . . . . . . . 178

How do I insert a picture, voice note, or fileattachment on a Windows Mobile device? . . 178How do I add my text phrases to email ortexts on a Windows Mobile device? . . . . 179

How do I access email and customize how itdisplays in my Inbox on a Windows Mobiledevice? . . . . . . . . . . . . . . 179How do I download truncated mail messageson a Windows Mobile device? . . . . . . . 179How do I spell check a message on a WindowsMobile device? . . . . . . . . . . . . 180How do I classify the priority of email messageson a Windows Mobile device? . . . . . . . 180How do I reply to a message on a WindowsMobile device? . . . . . . . . . . . . 180How do I forward a message on a WindowsMobile device? . . . . . . . . . . . . 180How do I move a message to a folder on aWindows Mobile device? . . . . . . . . 181How do I sync folders on a Windows Mobiledevice? . . . . . . . . . . . . . . 181How do I delete a message on a WindowsMobile device? . . . . . . . . . . . . 181

Processing encr