Loosely coupled systems across customer engagement
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Loosely coupled systems across customer engagement Presented by Dan Collins @dan_v_grid Head of Digital & Technology Museum of Applied Arts & Sciences October 2015
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Transcript of Loosely coupled systems across customer engagement
Loosely coupled systems across customer engagementPresented by Dan Collins @dan_v_grid
Head of Digital & Technology
Museum of Applied Arts & Sciences
October 2015
Where are we?
• Consolidated data across a number of cloud systems
• Teams across the Museum have the specific tools they need
• Automation (where it makes sense)
• More responsive to the needs of customers and visitors
Next steps..
• Integrating online ticket sales
• Expanding our online store
• Improving engagement with educators