Look not further experienced Operations/Program Manager with mangement and recruiting experience

4
STEPHEN A. SPARKS 61 Bayview Avenue, Berkley, MA 02779 E-mail: [email protected] Phone: 619-318-3878 LinkedIn: www.linkedin.com/in/stephenasparks / SUMMARY OF QUALIFICATIONS Highly adaptable and resourceful - rapidly learns new procedures and processes, quickly adjusts to changes in schedule, environment and organizational objectives. Detail-oriented with exceptional multi-tasking abilities, self-motivated and goal- oriented, thrives in independent operations and team dynamics, with effective interpersonal and communication skills. Demonstrates professionalism, tenacity, thoroughness and dedication, with solid work ethic and friendly demeanor in executing professional responsibilities. Insightfully responds to tough situations and finds innovative solutions for complex problems. Able to effectively work with upper level leaders while achieving consensus across multiple organizational levels. Adept with Application Tracking Systems, HR Databases, Student and Time Keeping Management Systems. Demonstrated knowledge and experience in all aspects of talent acquisition and talent management. Bachelor of Science in Business Management and Basic Instructor School with the United States Navy. Served in the United States Navy in human resource, operations and supervisory positions. Secret Security Clearance (Valid until 2022) PROFESSIONAL EXPERIENCE Peregrine Technical Solutions December 2014 – Present Military Personnel Service Corp., East Greenwich, RI July 2013 – December 2014 Recruit Sustainment Program Manager (RI Army National Guard) Continually increase the effectiveness and efficiency of Support Services through process improvements of each function (Recruiting, IT, Military Finance) through the use of best practices that are coordinated with and communicated amongst the teams. Play a significant role in long-term planning, including an initiative geared toward operational excellence. Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements. Active member of the National Steering Committee for database improvement and development.

Transcript of Look not further experienced Operations/Program Manager with mangement and recruiting experience

Page 1: Look not further experienced Operations/Program Manager with mangement and recruiting experience

STEPHEN A. SPARKS61 Bayview Avenue, Berkley, MA 02779

E-mail: [email protected] Phone: 619-318-3878 LinkedIn: www.linkedin.com/in/stephenasparks /

SUMMARY OF QUALIFICATIONS Highly adaptable and resourceful - rapidly learns new procedures and processes, quickly adjusts to changes in schedule,

environment and organizational objectives. Detail-oriented with exceptional multi-tasking abilities, self-motivated and goal-oriented, thrives in independent operations

and team dynamics, with effective interpersonal and communication skills. Demonstrates professionalism, tenacity, thoroughness and dedication, with solid work ethic and friendly demeanor in

executing professional responsibilities. Insightfully responds to tough situations and finds innovative solutions for complex problems. Able to effectively work with upper level leaders while achieving consensus across multiple organizational levels. Adept with Application Tracking Systems, HR Databases, Student and Time Keeping Management Systems. Demonstrated knowledge and experience in all aspects of talent acquisition and talent management. Bachelor of Science in Business Management and Basic Instructor School with the United States Navy. Served in the United States Navy in human resource, operations and supervisory positions. Secret Security Clearance (Valid until 2022)

PROFESSIONAL EXPERIENCEPeregrine Technical Solutions December 2014 – PresentMilitary Personnel Service Corp., East Greenwich, RI July 2013 – December 2014Recruit Sustainment Program Manager (RI Army National Guard) Continually increase the effectiveness and efficiency of Support Services through process improvements of each function

(Recruiting, IT, Military Finance) through the use of best practices that are coordinated with and communicated amongst the teams.

Play a significant role in long-term planning, including an initiative geared toward operational excellence. Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing

and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements.

Active member of the National Steering Committee for database improvement and development. Just a Start Corporation, Boston, MA January 2012 – PresentVolunteer Trainer Created and presented training materials on Professional Branding, LinkedIn, Networking and Interviewing. Provided coaching to Just A Start students to help them work towards achieving their full potential, as well as communicate

with students about what specific work and possible social skills may be needed for employment. Provided resume review evaluation services to provide specific feedback to determine if any changes are necessary.

Kelly Services – Multiple Locations throughout US November 2009 – October 2012On-Site Program Manager/Employee Relations Specialist, Biogen Idec, Weston, MA January 2011 – October 2012 Responsible for human resource objectives by assisting in the recruiting, selecting, orienting, training, assigning,

scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures of both the clients and Kelly Services.

Skillfully managed the employee relations for over 300 temporary employees (including benefit enrollment, timekeeping, payroll, counseling/coaching, skills training) through the implementation of an effective recognition and retention program.

Monitored and analyzed employee turnover and absenteeism to ascertain appropriate actions, investigate complaints, coach employees, provide career guidance and administer termination of temporary employees.

Inspected work facilities to assure lighting, sanitation and security are within accepted standards in addition to review and tracking of changes in temporary job responsibilities, pay, workers compensation and time off requests.

Proficient in local city and state laws regarding FMLA, EEOC, and ADA Managed all issues in accordance with co-employment policies.

Page 2: Look not further experienced Operations/Program Manager with mangement and recruiting experience

STEPHEN A. SPARKS 2

SR. SCIENTIFIC RECRUITER Kelly Services, Boston, MA March 2012 – October 2012 Created and managed candidate pipelines in coordination with sales team including candidate sourcing, assessment,

matching and placement. Skills sets include: Biotech, Bio-manufacturing, and Product Development Specialists. Created and maintained relationships with Universities and Certificate programs to create and build appropriate pipeline of

entry level Scientific candidates and to create pipelines of Scientific alumni candidates. Handled all customer-related tasks including: taking and filling orders, managing the order lifecycle, proactive problem

resolution, maintaining contract compliance by monitoring the background and drug screen process, verifying mark-up and pay rate on every order placed and reporting.

Effectively managed temporary employee-related tasks including: targeted recruiting, screening, hiring, training, orientation, and employee relations (including timekeeping, payroll, counseling/coaching, skills training, and Workers Compensation and Unemployment management).

IT RECRUITERKelly Services, Burlington, MA June 2010 – December 2010 Created and managed candidate pipelines in coordination with sales team including candidate sourcing, assessment,

matching and placement.

IN-HOUSE RECRUITING ADMINISTRATOR / ONSITE RECRUITERKelly Services, Greenwood Village / Colorado Springs, CO November 2009 – May 2010 Created and managed candidate pipelines in coordination with sales team including candidate sourcing, assessment,

matching and placement.

APOLLO GROUP, UNIVERSITY OF PHOENIX October 2006 – November 2009ENROLLMENT COUNSELOR September 2008 – November 2009SENIOR MILITARY ONLINE ENROLLMENT COUNSELOR October 2006 – September 2008Phoenix, AZ & Westminster, CO Improved enrollment progression by providing counsel and advice to students and mentoring students through the process. Maintained and demonstrated Apollo Group Student Retention requirements. Experience working with Multiple Military Payment options such as GI Bill, Post 9/11 GI Bill, TA, Vocational

Rehabilitation, Title IV Financial Aid. Maintained and demonstrated upkeep of student records and files with proper personal data and ensured monthly budget

goals and retention targets were met. Effectively met needs of both the campus and military departments by assisting a diverse Student population, to include

assisting in determining appropriate degree program, enrollment and requesting of appropriate documentation, determining appropriate tuition plans and New Student Orientation and First Day Instructions.

UNITED STATES NAVY (Honorable Discharge) November 1998 – October 2006Operation Specialist Second Class/Trainer (Instructor NEC 9502) Assisted in the overseeing of the day-to-day operations of 35 sailors while in a deployed and no deployed status, ensuring

that while under my charge that they were, trained and qualified to perform job duties and other responsibilities. Experience in training, development and delivery, as well as evaluation and curriculum development. Assessed training

needs of military personnel, created course and instructor material as well as assisted in computer based and multimedia training and design.

EDUCATION AND TRAININGBACHELOR OF SCIENCE / BUSINESS MANAGEMENT, With Honors 2010UNIVERSITY OF PHOENIX Phoenix, AZ

AFFILIATIONS Board Member Middlesex Community College Biotechnology Program

ADDITIONAL TRAINING AND SKILLS Basic Instructor School(NEC 9502), Training Support Center, San Diego, CA. ASIST (Applied Suicide Intervention Skills), North Kingstown, RI Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).