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CREATING SUSTAINABILITY IN WP CLIENT HANDOFF

Long Term

Relationships

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BeforeTHE

JOB

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IT SUCKED

tl,dr:

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ClientsARE NOT ALL IDIOTS

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Set Good

ExpectationsGOOD EXPECTATIONS ARE MATCHING EXPECTATIONS

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Stop ASSUMING

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Use a PM

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DuringTHE

JOB

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You Cannot

EngineerWITHOUT A PLAN

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BuildFOR THE WAY PEOPLE USE

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DeliverablesARE DIFFERENT FROM CLIENT EXPECTATIONS

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WorkflowIS A CASCADE

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SCOPE

DEFINE GOALS

INFORMATION ARCHITECTURE (SITEMAP)

DESIGN

BUILD

TEST

DEPLOY

ONGOING REFINEMENT

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FriendlyIS NOT THE SAME AS FRIENDS

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Immediate Response

Over Explaining

Chatty

No Response

Silence

Acknowledge Receipt

Allow Time to Respond

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Test. THEN TEST AGAIN.

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AfterTHE

JOB

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RememberTHAT CLIENTS FORGET

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StopTEACHING WORDPRESS

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EncourageAUTONOMY

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TestingSHOWS PROGRESS

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FollowTHROUGH

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slideshare.net/hzp :: 602-487-2457 ::

amanda@howlingzoe.com

Amanda Blum