15 March 2013 1

“A journey through time” Our Challenges

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TSB Digital Railway Competition

15th March 2013

Simon Chung Head of Profession, Systems Performance

Kuldeep Gharatya Head of Railway Systems Group

Agenda

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•  Introduction – TfL & London Underground •  Our upgrades •  Our challenges •  Innovation portal •  Future journey

Transport for London (TfL)

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•  TfL delivers its services through: •  Barclays Cycle Hire •  Dial-a-Ride •  Docklands Light Railway •  Emirates Air Line – Cable Car •  London Buses •  London Overground •  London River Services •  London Streets •  London Trams •  London Underground •  Taxi and Private Hire •  Victoria Coach Station

•  A statutory body whose principal activity is the provision of safe, integrated, efficient and economic transport facilities and services, to, from and within Greater London, established under the Greater London Authority Act 1999

London Underground

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•  Celebrating 150 years, we now run more services than ever before

•  More than 1.1 billion passengers a year

•  Around 4.1 million journeys made each day

•  London Underground is a network of 11 lines serving 276 stations

London Underground - today

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800 km of track

13 depots

276 stations 402 escalators

Over 4 million journeys/day,

Over 1 billion journeys/year

20 million customers

5000 signals

600 trains

Our Challenge – Demand Forecast

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•  Demand is up by 24% in 10 years and 61% in 20 years •  Growth is expected to continue – another 20% by 2020

Our Upgrade Plan

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http://www.futurerailway.org/RTS/Vision/Pages/On-Video.aspx

•  Forecast demand growth at a faster rate than the capacity increases delivered through our upgrades programmes •  (Incl. Crossrail &

Thameslink)

Our Challenge – Deep Tube

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•  LU’s deep tube lines have particular characteristics which make them unique worldwide: –  Small tunnels, fixed platform lengths –  Tight curvature

Infrastructure constraints: Small tunnel diameter, fixed platform lengths and widths Line geometry: Deep level, small single bore tunnels with no side access, tight curvature, large platform gaps Heat retention: Inadequate ventilation; rising tunnel temperatures 32°C or more in summer Open sections (‘at grade’): Extensive non-tunnel track sections; interworking with other services

Our Challenge – Heat

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•  What goes in, mostly stays in

•  Only way out is air 79%

11%

10%

Tunnel Walls

Piston Effect

Mechanical Ventilation

Our Challenge – managing change

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Climate change creates new challenges and worsens existing problems

Changing customer demographics

Changing pace of technologies brings about new challenges and offers new opportunities

http://tfl.gov.uk/innovation Technology Innovation Portal – here and now

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•  Improve information to our frontline staff and our customer •  Deliver faster, more frequent services to our customers •  Improve physical accessibility of customer interfacing

areas •  Improve use and value from the transport system

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Customer We want to develop innovative solutions to deliver faster, more frequent and more reliable services to our customers while improving the information provided via frontline staff as well as mobile and internet technology.

•  Manage the impact of the weather on the operation of our services

•  Minimise the noise associated with operation and maintenance activities

•  Reduce theft from our network •  Improve energy efficiency and sustainability •  Improve asset intelligence and maintenance processes •  Share equipment across the business

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Value and sustainability We want to use technology to minimise the impact we have on the environment by improving energy efficiency and reducing noise, while minimising the impact of external factors, such as weather and theft, on our services.

•  Develop high performing teams and encourage collaboration

•  Increase the flexibility of our workforce •  Develop a skills and capability framework in our delivery

unit

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People We want to ensure that our workforce is world class by developing tools and frameworks to encourage high performance whilst increasing motivation, collaboration and flexibility.

•  Drive improvements in our people, processes and technology

•  Improve safety •  Improve the reliability of assets and services •  Minimise closures •  Reduce overall costs and improve programmes delivery

predictability •  Improve track renewal methodology

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Delivery We are looking for new technologies and processes to help us achieve reliable and safe world class delivery, requiring minimal closures whilst driving for efficiencies and cost reductions.

•  Predicting and preventing failures - Improve asset condition monitoring

•  Design and introduce new and upgraded assets •  Improve reliability of existing assets

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Reliability and dependability We want to use smart data, technology and processes to achieve world class performance with a 30% reliability improvement, by predicting and preventing failures and introducing more reliable assets.

•  Improve health and safety at work •  Improve customer safety and security

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Safety We want to develop innovative solutions to improve customer safety and security and the safety of everyone working on the network.

The future journey Technology Innovation

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The Vision – a customer’s view

...augment by the maintainer’s view and the operator’s view, we arrive at the...

Journey of the future

What we need to deliver...

a “fantastic journey” every time

an “always connected” system

“behind-the-scenes” maintenance

“seamless transition” from old to new

Thank You

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tfl.gov.uk/innovation