A DETAILED STUDY ON LOGISTICS MANAGEMENT WITH REGARD TO GATI

PROJECT REPORT

Project report submitted in partial fulfillment of the requirement of South Asia University for the award of the degree of

MASTER OF BUSINESS ADMINISTRATION2010

Submitted By

NAME : K.SONAENROLMENT NO : SAA04F136ELB1HA3

Under the guidance of

Dr. Nirmal Kumar. R. T M.Com.,M.B.A.,AMIBM.,Ph.D

SOUTH ASIA UNIVERSITY LONDON

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CERTIFICATE

This is to certify that project entitled “A DETAILED STUDY ON LOGISTICS MANAGEMENT WITH REGARD TO GATI“ is submitted

by SONA.K( enrolment no. SAA04F136ELB1HA3) GEMS B SCHOOL, PONDICHERRY in partial fulfillment of the second trimester requirement in

logistic management for the award of the degree Master of Business Administration and is certified to be an original and bonafide work.

PLACE : Guide Signature

DATE :

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ACKNOWLEDGEMENT

I am indebted to all powerful almighty God for all the blessings he showered on me and for being with me throughout the study.

I also express with great pleasure and sincerity to record my thanks, gratitude

and honour to Mr. L. Alphonse Liguori-Managing Director, Mr. M. Tamijuddin-Director

academics for their valuable advice and for timely help concerning various aspects of project.

I place on record my sincere gratitude and appreciation to my project guide

Dr. NIRMALKUMAR.R.T for his kind co-operation and guidance which enable me to

complete this project.

I take this opportunity to dedicate my project to our loving faculty

Dr. NIRMALKUMAR.R.T who was a constant source of motivation and I express my deep

gratitude for his never ending support and encouragement during this project.

Finally I thank each and every one who helped me to complete this project.

DATE : SONA.K

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EXECUTIVE SUMMARY

This study analyses the working of gati ltd.from the logistic point of view.

This study aims at studying the entire gamete of operations of gati ltd. This study is

an indicator of the growth of the logistic operation in this country and also huge

potential it has.

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CHAPTERS TITLE PAGE ACKNOWLEDGEMENT 3

EXECUTIVE SUMMARY 4

CHAPTER-1 INTRODUCTION 7

1.1 CORPORATE PROFILE 8

1.2 NEED OF THE STUDY 10

1.3 OBJECTIVES OF THE STUDY 11

1.4 PERIOD OF STUDY 12

1.5 RESEARCH METHODOLOGY 12

1.6 VISION AND MISSION 13

1.7 FROM THE MD S’ DESK 14

1.8 BOARD OF DIRECTORS 16

1.9 MILESTONES 22

1.10 AWARDS AND ACCOLADES 25

1.11 CSR INNITIATIVE 26

1.12 CLIENTS 29

CHAPTER-2 SERVICES IN INDIA 30

2.1 DISTRIBUTION SOLUTION 31

2.1.1 GATI SURFACE EXPRESS 31

2.1.2 GATI AIR EXPRESS 32

2.1.3 GATI COAST TO COAST 34

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2.1.4 AI GATI 35

2.1.5 GATI DESK TO DESK CARGO 35

2.2 LOGISTIC SOLUTIONS 36

2.2.1 SUPPLY CHAIN MANAGEMENT 36

2.2.2 COLD CHAIN SOLUTIONS 41

2.3 CUSTOMER PROFILE 44

2.4 VALUE ADDED SERVICES 46

2.5 WAREHOUSE NETWORK 47

CHAPTER-3 GATI INTERNATIONAL 48

3.1 INTRODUCTION 49

3.2 INDIA CENTRIC SOLUTIONS 50

3.3 CUSTOMER PROFILE 52

CHAPTER-4 CONCLUSION 53

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CHAPTER 1 INTRODUCTION

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1.1 CORPORATE PROFILE

Gati Limited is a pioneer and leader in the Express Distribution and Supply Chain Solutions in India. It was the revolutionary approach adopted by Gati that helped launch many path-breaking initiatives in the logistics segment and many were the firsts for the Indian market. In a span of 20 years, Gati has consistently explored various ways to bring premium value to the customer, always setting benchmarks in quality of service and customer satisfaction.

Having started as a cargo management company in 1989, Gati has grown into an organization with more than 3500 employees and a turnover of Rs 745 crore and covering 622 out of 626 districts in India.Gati has over 4000 vehicles on road,fleet of refrigerated trucks,container vessels and world class mechantronic warehousing facilities across India.Be it flexible point-to-point distribution solutions or complex end-to-end integrated logistics solutions or supply chain management, Gati does it all with great effectiveness and reliability, and enjoys the trust of a large customer base.

Gati was also the first to run the millenium parcel express train in October 2001 between Mumbai and Kolkata with 10 VPUs. The initiative to run a parcel express train between KYN (Mumbai) and NGC (Guwahati) was again taken by Gati - this is a classic example of PPP (Public Private Partnership).

The Gati advantage of seamless connectivity across air, road, ocean and rail has resulted in a plethora of offerings to the customer unmatched in the industry. Besides having a strong network in India, Gati has a strong market presence in the Asia Pacific region and SAARC countries. Today, Gati has offices in China, Singapore, Bhutan, Dubai, Hong Kong, Thailand, Nepal and Malaysia and has plans to foray into other markets.

Gati's shipping division, Gati Coast to Coast based at Chennai, with two decades of experience in the industry has many firsts to its credit: first in operating direct service to Yangon; first in operating a direct container service from Ranong Port, Thailand; and the first in operating direct container service from Penang, Malaysia. Gati Coast to Coast today has a tonnage of 46,345 DWT and a fleet strength of six vessels.

Gati's business model is well aligned with the customers’ need, which is why the core businesses have grown to meet the evolving needs of the customer, and this

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has resulted in consolidation of services and in the development of core and critical infrastructure, thus propelling Gati to the forefront in the logistics segment

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1.2 NEED OF STUDY

As India grows in global economic power there is an urgent need to study the management of logistic operation in this country. This study is an eye opener for every management student to see the diverse range of operations in the great emerging field of logistics management.

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1.3 OBJECTIVES OF STUDY

The objectives of study are

a) To study the operations, services rendered and corporate profile of gati ltd. Which is a pioneer and leader in express distribution and supply chain solutions in India

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1.4 PERIOD OF STUDY

The period of the study is limited for a span of 3 months

1.5 REASEARCH METHODOLOGY

It is very simple and the research design is solely based on collection of secondary data. The analyses is only qualitative in nature and as such no quantitative analyses has been done

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1.6 VISION AND MISSION

Be a globally preferred provider of India-centric supply chain services and solutions, and a leader in the Asia Pacific region

Delight customers with quality service by setting new trends through innovation and technology

Be the most preferred organisation for all stakeholders

Be a responsible corporate citizen with unwavering commitment to environmental protection and conservation

1.7FROM THE MD S’ DESK

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Mr. Mahendra Agarwal, MD

Gati's new colours

Since inception in 1989, Gati has been a pioneer and a leader in express distribution. Gati has the widest network in India for supply chain management. We aim to become a Rs.1000-crore debt-free company by 2009. The key driving forces of our strategic leap: Our organisation's alignment towards customer sensitivity and our desire to deliver beyond customer expectations.

  Our Values Our values are derived from elaborate interactions with internal and external stakeholders, understanding current and latent trends, and the competition. They are based on a desire to achieve sustainable heights in business and encompass a set of customer sensitive corporate values on attitude, behavior, action and delivery.

Our attitude:

Elegant customizationOur behavior:Sensitive streamliningOur action:Domino disciplineOur delivery promise:Ahead in reach

Our Identity In our journey to create a customer-sensitive organizational culture, we found it necessary to have a vibrant and dynamic corporate identity to proactively strengthen our market presence.

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The identity is a single unit comprising the symbol, the Gati lettering and the delivery promise.

The symbol of our new identity is 'Link waves' which symbolizes our:

Variety of products & services

Inter-linked services

Wide network

Ability to operate in complex markets

Partners joining hands

Our multi-cultural image

A youthful and contemporary outlook

Professionalism

Customer sensitivity

Well organized and disciplined global company

The lettering: The Gati lettering in an original, unique font represents

ReliabilitySpeedDiscipline

Please join me in building a customer-sensitive culture and in making this pledge to all our stakeholders.

Our pledge "Caring for our customers' precious objects with "Domino discipline", we promise to stay "Ahead in Reach" in service quality, wide network, technology, automation and in being high calibre Gati'ites and responsible business partners."

Sincerely,

Mahendra Agarwal, MD

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1.8BOARD OF DIRECTORS

Mr. K.L.Chugh

Mr. Chugh was the Chairman of the ITC Group from November 1991 to December 1995. On his retirement he was honored with the title of Chairman Emeritus - ITC.

Prior to joining ITC in 1971, Mr. Chugh - a Mechanical Engineer from Delhi University - worked for 10 years with India's largest engineering enterprise, the Heavy Engineering

Corporation, a public sector organization based in Ranchi. Mr. Chugh achieved valuable experience in heavy industry and large projects.

Mr. Chugh set up the ITC Bhadrachalam Paperboards Limited in the tribal area of Andhra Pradesh. Leading a young team, Mr. Chugh implemented this large project in record time with no cost over-runs. The company has since received numerous awards in recognition of its excellent working and has grown to become India's largest company. Mr. Chugh has authored Clonal Plantation Technology in Bhadrachalam - this has helped spur the rapid growth of the Indian paper industry. In 1989, Mr. Chugh came back to ITC as Vice Chairman and took over as Chairman in 1991. During his stewardship, ITC became one of the India's leading private sector corporations in turnover, profit, and market capitalization, the country's largest exporter and a prestigious Super Star trading house. During Mr. Chugh's tenure of four years as Chairman, ITC grew more than two fold in turnover and almost four times in profit. For two consecutive years ITC was India's No.1 Company based on a number of criteria - growth, profit, return to shareholders and market capitalization. In the early days of economic liberalization, Mr. Chugh re-engineered ITC to grow as India's leading multinational company. He was the first Indian CEO to talk about `Creating India's Multinationals' and encouraging global competitiveness.

Mr. Chugh was appointed a Director on the Central Board of Reserve Bank of India, Shipping Credit and Investment Company of India Ltd., Tourism Finance Corporation of India and National Housing Bank of India; and Member, Board of Governors, National Council of Applied Economic Research, IIM Kolkata, Administrative Staff College of India, President AIMA. Mr. Chugh was elected the financial world's International 1994 CEO of the Year Asia and in 1993 was

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adjudged amongst the Top 2 Best Indian Chief Executives. He was elected one of five 'Tobacco Men of the Year' by the World Tobacco International, USA, and the Most Distinguished Alumni of the Delhi College of Engineering.

He is presently Chairman of Gati Ltd; Director of Sandhar Auto Industries, Urban Mass Transit Co., Fozal Small Hydro Power, and Spice Telecom; and Member of Board of Governors of the Indian Institute of Management, Bangalore and Population Foundation of India.

Mr. Chugh's current interests are management consulting, renewable energy and education.

Mr. Mahendra Agarwal

Mahendra Agarwal is the Founder & CEO of Gati Ltd. – India’s leading Express Distribution and Supply Chain Solutions company. He established Gati in 1989 with an aim to redefine the logistics industry.Mr Agarwal is the driving force behind Gati’s journey to leadership position. His foresight has been instrumental in the company’s exponential growth – by venturing into global markets and diversifying into varied domains. He combines his entrepreneurial skills with business acumen to enable a sustainable business model. Under his visionary leadership, Gati has evolved into a major ILSP (Integrated Logistics Service Provider).The Indian express cargo industry barely existed in the late 1980s. The concept of Door Pick up and Door Delivery, Express Cargo, Retail Express Cargo, Multimodal Express Delivery, Integrated Logistics and many such innovative ideas were conceptualised and pioneered by him successfully in India. In 1996, he decided to tie up with Indian Airlines to facilitate speedy delivery of shipments. Today Gati Limited has offices in Singapore, Beijing, Shanghai, Qingdao, Hong Kong, Bangkok, and Dubai apart from SAARC countries that concentrate on India-centric distribution solutions.Mr. Agarwal is an avid speaker and has been invited to many symposia and forums like the Global Logistics Summit 2006 held at the Indian School of Business, Hyderabad and the Logistics 2005 conference. He was also invited to IIM (Ahmedabad) to interact with the students. In June 2008, he was awarded

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"Best Entrepreneur of the Year" by Hyderabad Management Association. He also received the Lifetime Achievement Award at the 4th Express Logistics & Supply Chain Conclave on 30th Sep 2010 at Mumbai.An astute professional, he has implemented the “Domino discipline” in his organisation and seeks to make it a way of life at Gati. A leader, thinker and philosopher, Mr. Agarwal is an institution by himself. Apart from being on the Board of several Indian companies Mr. Agarwal is also a Co-Chairman of CII Andhra Pradesh CEO Forum, Managing Committee Member of Express Industry Council of India and member of CII-AP State Council, IMA's CEO Forum, CEO Clubs (India Chapter) and FICCI’s Civil Aviation Committee. In Singapore, he is a Board member of Singapore Indian Chamber of Commerce & Industry (SICCI) and Charter Member of The Indus Entrepreneurs (TiE). He holds an Engineering Degree from Bangalore University, and a Masters in Business Administration from Austin, USA. He loves travelling, golf and swimming.Mr Agarwal continues to guide Gati towards the future with characteristic passion and a commitment to excel in everything he does.

Dr. Ram S Tarneja

Dr. Ram S Tarneja is holding Ph.D degree from Cornell University. He retired as Managing Director of Bennet Coleman & Co. LTd., (The Times of Indian Publications) in 1991and continues as a member on their Board.Prior to joining Bennet Coleman & Company Ltd., in 1970, he was Director of Personnel of a Group Companies in Kolkotta for about 10 years. He was Director of Graduate

Department of Business Administration, Duquesne University, Pittsburgh, USA.Dr. Tarneja has considerable amount of pioneering work to his credit on subjects like professional management and Corporeate Governance. He is also on the Board of NESCO Ltd., Otis Elevator Company (I) Ltd., Jolly Board Ltd., Bharat Gears Ltd., Phillips Carbon Black Ltd., Housing Development Finance Corporation LTd.,Transcorp International ltd., Phoenix Township ltd., SOWIL ltd., Givo Ltd. He is the Chairman of Audit Committee of Bharat Gears ltd.,

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Bennet Coleman & Co. LTd. and Engineering Projects (I) Ltd., a member of Otis Elevator India Co. Ltd. and Transcorp International Ltd. He is also the Chairman of Remuneration Committee of Givo Ltd., and Chairman of Investors Grievance Committee of HDFC Ltd.

Mr.N.Srinivasan

Mr. N. Srinivasan is a commerce graduate and has been a fellow member of the Institute of Chartered Accountants of India since 1955. He was the Chairman of Fraser & Ross, Chartered Accountants, with head Office in Chennai and branches at Bangalore, Coimbatore, Cochin and Hyderabad. Messrs. Fraser & Ross is a member firm of Messrs Deloitte Touche Tohmatsu International, New York - one of the big four multi-national firms of chartered accountants. Mr. N. Srinivasan is closely associated with the development of the profession of accounting and auditing in India. He has been the Chairman of the Southern India Regional Council and a Central Council Member of the Institute of Chartered Accountants of India. He is the past President of Madras Chamber of commerce and Industry, Indo-Australian Chamber of Commerce, Management Association and is on the committee of associated chamber of Commerce and industry. He is on the Board of several reputed companies.

Mr.T.S.Rao

Mr.T.S.Rao, IPS (Retd) was topped Andhra University in Mathematics and recipient of a Gold Medal and had also scored the highest percentage of marks in the annuals of the University. He taught in the University for two years before joining the IPS. He retired as the Director-General of Andhra Pradesh Police, after holding all the top posts in the Dept. He was awarded the prestigious President of India Medal for

distinguished services. He was also the recipient of Unity Award for maintaining Communal Harmony and effectively maintaining Law & Order in the twin cities as Commissioner of police and also the outstanding Civil Servant Award while serving as the DGP of Andhra Pradesh. He was the President of Andhra Pradesh Shuttle Badminton Association for

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eight years and also Chairman of Roots Education Society, Hyderabad. He was Chairman of Sulakshana Circuits, a Hi-Tech Electronic Industry, Director Arsin Systems Ltd, A Software Company and also advisor to ITC Agro-Tech Limited for two years. He is a Director on the Board of Gati Skyways Ltd. He is also on the Advisory Board of Alpha Foundation.

Dr.P.Sudhakar Reddy

Dr. P. Sudhakar Reddy is a well-known cardiologist, humanitarian, social activist and is recognized as the Creator of the Mediciti Hospital in Hyderabad. He is recognized as one of the most distinguished sons of Hyderabad. He did his MRCP from Edinburgh, U.K. Dr. Reddy was a full time faculty member of University of Pittsburgh and Director of Cardiac Angie Laboratories.

Mr. Sunil Kumar AlaghMr. Sunil Kumar Alagh is a graduate in Economics (Hons) and an MBA from IIM, Calcutta, 1968 batch. He worked with ITC Limited, Jagatjit Industries Limited and Britannia Industries Ltd. He was Managing Director and CEO of Britannia Industries Ltd. from 1989 to 2003. Presently he is the Chairman of SKA Advisors Pvt. Ltd., Mumbai - a business advisory / consultancy service with

an emphasis on marketing and brand building strategies.

Mr.Anoop Kishore Seth

Mr.Anoop holds a Masters of Management Studies, Finance from the Birla Institute of Technology & Science, Pilani. Mr.Anoop is presently the Director of AMP Capital Investors. Apart from this, he is also Director in Bhartiya Sammruddhi Finance Ltd, Bhartiya Sammruddhi Investment and Consulting Services Ltd & Indian Gramees Services.

Mr. Anoop's experience of nearly 27 years in the finance

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field covers major organisations like Infrastructure Development Finance Company, Bechtel Enterprises Inc., Reliance Industries Ltd., Standard Chartered Bank (India & UAE), Middle East Bank (UAE) and Bank of America (India).

Mr.Harry Himmat Lagad

Mr. Harry Himmat Lagad is currently serving as President, Integrated Supply Chain Solutions, a Business Unit of Brightstar Corporation, based out of Miami, Florida, USA. As President, Brightstar Corp, Harry is charged with developing and growing a US $400 million vertical globally, which is recognized in designing and providing some of the most complex supply chain solutions to global market leaders in the Converged Technology sectorWith a career spanning over 25 years in Business Management, Harry Himmat Lagad, is an astute business Leader, who has successfully headed Supply Chain functions, Manufacturing, Sales, Business Development and General Management portfolios across a variety of industry verticals, from Plastics, Photographic Goods, Engineering, Sporting Goods, Footwear and Clothing, Consumer Electronics, Telecom and Timber. His work has carried him across almost all continents, with various stints in Russia, Europe, Asia Pacific, Australia and currently USA. He has worked with such astute organizations as Nokia, Intercraft USA (Kodak Australia ), Pacific Brands ( Pacific Dunlop Australia ), Tech Pacific ( Ingram Micro Austra-Asia ), TNT Logistics etc. Harry has also served in the Electronic Engineering area of the Indian Navy.Harry is well recognized within the Supply Chain industry globally and was recently chosen as the Top 100 Supply Chain Professionals in Asia Pacific. He travels and lectures extensively on Supply Chain and Leadership. He is a Executive Council Member on the Advisory Board of Supply Chain Asia, a member of Logistics Management Institute of Australia and has been a past secretary of Lions Club, International, Rajkot Chapter

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1.9 MILESTONES

From inception, we at Gati have been obsessed with providing the best possible service. This obsession has not only led to dramatic changes in our business, but has also resulted in setting new benchmarks for the industry. Here are some snapshots of our story:

1989 – 1995 New concept of Door to Door service. A Money Back Guarantee was given

in case of delay in delivering shipments. Cash-On-Delivery (COD)- Gati started a unique value-added service called

Cash-On-Delivery (COD).

Call Free Number - Gati was the first in the logistics industry in India to introduce the concept of a Call Free Number.

1996 Tied-up with Indian Airlines to facilitate speedier delivery of shipments.

1997 ntroduced the concept of 3rd party logistics (3PL).

1998 First Logistics Company in India to be awarded ISO 9001 Certification. Launched courier service - Suvidha, which was later called as IC Zipp

Courier.

1999 Gati International - Gati expanded to SAARC countries through tie-ups with

the postal departments of Bhutan and Maldives. The P.D. Agarwal Development Centre was set up in Pune exclusively for

employee training and development.

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2001 Gati Millennium Parcel Express - Gati launched the first exclusive Cargo

Train between Mumbai and Kolkata in association with Indian Railways.

2003 Bagged the Voice of Customer Award for “The Best Logistics Company

'03” in a survey conducted by Frost & Sullivan. Gati@web: Internal processes were simplified and moved to Oracle

platform.

Launched India-centric distribution solutions. Forayed into Singapore, the international business hub.

2004 Introduced mechanized racking systems in the automated warehouse at

Panvel, Maharashtra.

2005 State-of-the-art Mechantronic warehouses with APL racking and modern

handling equipment in major cities across India. Gati was given the Champion CIO award for less than Rs. 1000 crore

category of the Enterprise Connect Award- 2005

Gati was awarded the Amity HR-excellence award in 2005

2006 Awarded the 'Best Logistics Partner' by HCL Info systems Awarded Consumer Super Brand status in the logistics category for 2006-

2007

Nominated for NDTV ' Business Leadership Awards ' 2006 in logistics category

Customer Convenient Centers introduced to enhance accessibility

Launched Gati Student Express

Gati Miles a Redemption Coupon to settle cashless claims.

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Online Employee Information System and Performance Management System introduced.

2007 Strategic alliance with China Railway Express International Logistics Co.

Ltd. Launched a joint Courier and Air Cargo Service with Air India.

Opening of Mega state-of-the-art Mechantronic Express Distribution Centre in Bangalore

Introduced VTS (Vehicle Tracking System)

Gati Cafe Deliver – a unique concept, an outlet offering a menu of services

DOD Direct (Draft on line) to reduce cycle time of customer payments.

Introduced 40ft Container vehicle with German based double deck system technology

Gati was awarded the Amity HR-excellence award in 2007

2008 Launched the Centralized Call Centre at Nagpur Launched the Millennium Parcel Express Train between KYN (Mumbai)

and Guwahati

Strategic Alliance with GLS (General Logistics Systems) Europe's Parcel Leader.

Launched Gati Europe Express.

Introduced e-POD (Electronic Proof of Delivery) and Centralized POD Cell.

Gati Happiness – a window online to buy a range of delicious products.

Gati was awarded the Amity HR-excellence award in 2008

2009 Regained the Superbrand status 2009-10 Launched the Mechantronic Warehouse in Hyderabad

Launched 10C, a solution for shipment delivery notification, real time.

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Launched Gati Academy

Launched Gati Art Express

Introduced SQS (Service Quality Standardization)

Gati Won the 2009 CIO 100 Awards and Enterprise Connect Award 2009.

Gati was awarded the Amity HR-excellence award in 2009

1.10 AWARDS AND ACCOLADES

First logistics company in India to be awarded ISO 9001 certification

In 2003 Gati was voted The Best Logistics Company and bagged the Frost & Sullivan Voice of Customer award

Gati's chief information officer, GS Ravi Kumar, was given the Champion CIO award for the less than Rs. 1000 crore category of the Enterprise Connect Award- 2005

Gati was awarded the Amity HR-excellence award in 2005

Gati bagged Indira's Super Achievers award for training and development in 2005

Awarded the 'Best Logistics Partner' by HCL Infosystems for 2005 -2006

Awarded Consumer SuperBrand status in the logistics category for 2006-2007

Nominated for NDTV ' Business leadership Awards ' 2006 in logistics category

Gati's Chief Information Officer, GS Ravi Kumar, was given the Champion CIO award for the less than Rs. 1000 crore category of the Enterprise Connect Award- 2009

Gati has won the NASSCOM - CNBC-TV18’s IT User Awards 2009 for the logistic vertical.

Gati's Chief Information Officer, GS Ravi Kumar, was awarded "CTO Of The Year - 2nd Runner Up" by CTO Forum on 18th Aug'2010 at Dublin, Ireland for our unique and innovative project 10C. There were 123 company participated for CTO forum award.

Gati's Managing Director, Mahendra Agarwal was given Life Time Achievement Award by the Express Logistics & Supply Chain Council of India

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on 1st October,2010.

Gati's Chief Information Officer, GS Ravi Kumar, was given the 'EDGE 2010' award in Enterprise Mobility Category by Information Week-IT Magazine on 30th Oct'2010 at INTEROP, Mumbai 2010 for our unique and innovative project 10C.

1.11 CSR INNITIATIVES

Corporate social responsibilty initiatives

Gati is a socially responsible company. Through a number of initiatives, we have tried to make a difference to the lives of people around us. Here is an account of the work we have done so far.

Maye village, Bhuj district, Gujarat26 January 2001: Gujarat is hit by a massive earthquake. Bhuj district is the worst affected. Gati personnel sprang into action and reached Maye village the same day to provide food, clothing, medication and water to the earthquake-affected community. A team of doctors was also brought in to provide medical aid to the 400 families in Maye. Gati was the first to build makeshift houses for these families - houses that were scientifically designed to resist earthquakes. Even today, though the villagers have managed to rebuild their homes, they still retain these structures.

Gati Government School, Hyderabad, Andhra PradeshIn 2003, Gati agreed to develop a government school located at Banjara Hills. As a contribution to the government's Janmabhoomi program, Gati built a school building with all necessary facilities -- spacious classrooms, toilets and staff rooms. The building has 27 rooms and a playground. Gati also provided the furniture for school students and staff. Today the school strength stands at 1100 students. The housekeeping and security of the school is still under our purview.

Tsunami relief fundThe tsunami that struck South East.Asia on December 2004 was one of nature's worst disasters ever. It left in its wake more than 10 lakh people dead and over four million displaced. The tsunami relief operations have been hailed as one of the fastest and most massive operations ever. Gati was one of the first to reach the rescue scenes at

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Nagapattnam and Cuddalore. Gati brought in food, water, clothing, medication and a team of doctors.The team took special care of children, who were the most affected. Gati also provided the affected community with essential utensils like plates, glasses etc.

MC High School, Nagore, Tamil NaduAfter rehabilitating tsunami-affected people at Nagapattnam and Cuddalore, Gati constructed the MC High School at Nagore. This school strength is about 600 students who belong to tsunami-affected families. The school is a two-storied building consisting of 18 Class rooms, Head Master Room/Staff Room,Computer Lab, Meeting Room, a kitchen, toilets and Compound Wall. With this reconstructed school at Nagore many students are getting their education.

Blood Donation Camp at EDC Ahmedabad on death anniversary of Shri P.D. AgarwalAs done every year on September 17, a blood donation camp was organized this year too at EDC Ahmedabad. All Gati'ites, actively joined the P.D.Agarwal Blood Donation Drive by participating in the voluntary blood donation camp, which was conducted by Prathama Blood Centre with full enthusiasm.

Gati inaugurates the first handloom shed in Rajouli for the flood affected weavers on September 21, 2010Rajouli village in Mahabubnagar district, AP, known for famous Gadwal saris, was one among the worst flood affected village that hit Andhra Pradesh in the month of October 2009. The floods shattered the lives of the weavers who lost their looms as well as their houses. With looms destroyed and nowhere to stay the weavers were just hoping for some assistance to help them in keeping their tradition of weaving alive. Its here that Gati stepped in. While the Govt provided assistance in building houses for them, Gati acquired land in the village just opposite to the area where the houses were being constructed to build prefabricated work sheds for the weavers.

The first workshed was inaugurated on Tuesday, 21st September 2010 by Sri. G Kishan Reddy, MLA, Floor Leader AP Assembly, and Sri. V. M. Abraham, MLA, Alampur. Present at the occasion wereSri. K Damodar Reddy, ZP, Chairman, Mahabubnagar;Shri M. Purushotham Reddy, Collector & Dist Magistrate, Mahabubnagar; Shri G. Sudhir Babu, SP, Mahabubnagar.Mr. V.T.Pawar, Trustee P.D.A. Foundation & Whole Time Director, Gati Infrastructure Ltd., Mr. N K Pandey, Trustee P.D.A. Foundation & Chief Law Officer

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and Mr. V.S.N.Raju, Company Secretary of Gati Ltd. were also present.This was yet another step taken by Gati in coming forward to help in whatever possible way during natural calamities in our country.

Gati joins hands with Hyderabad Goods Transport Association (HGTA) in setting up a State-of-the-art 'Transport Training & Development Institute' in Hyderabad"Transport Training & Development Institute(TTDI)", a state-of-the-art truck drivers and transport employees training school cum grooming center at Autonagar is the first of its kind initiative dedicated to train the personnel of transport sector which includes truck drivers, cleaners, hamalis (transport labours), staff of transporters, etc.

Improper driving is the cause of nearly 80% of the road accidents in India, it was pointed out that emphasis on safe driving is the need of the hour.

"The objective of this Transport Training & Development Institute (TTDI) is to empower commercial vehicle drivers with all the essential safety practices so that they face the roads with a much greater responsibility". Better driving practices and improving fuel efficiency is paramount importance. Fleet drivers will be trained in improved driving skills, basic mechanics, fuel saving techniques and safe practices. While skills such as safe driving, fuel conservation, repairs and maintenance are taught, other aspects of life on the road are also highlighted - trouble shooting, fire-fighting, and first aid. The importance of good health is stressed, with special emphasis on prevention of HIV - the most prevalent disease among truckers.

The institute which is a 9000sft two storied facility with modern and updated mechanical and electrical labs, including a computer lab will groom truck drivers and transport workers not just in matters of automobiles but also soft skills, English, computers, online operations, Google map reading etc.

1.12 CLIENTS

We believe in offering our clients the best possible service. And it shows...

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CHAPTER 2 SERVICES IN INDIA

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2.1 DISTRIBUTION SOLUTION

2.1.1 GATI SURFACE EXPRESS

Connecting India

With the widest network, the best of cargo movement facilities and several value added services to choose from, Gati Express is the preferred distribution solution provider in India today. Gati’s customers include companies from industries such as pharmaceuticals, textile and apparel, white goods, electronic goods,IT Telecom and other high value cargo.

Gati has a range of express services for you to choose from:

Gati Surface Express City: Same day delivery within the city Gati Surface Express Zone: For your regional distribution requirementsGati Surface Express State: Ideal for secondary distribution needsGati Surface Express National: Reaches the remotest corners of the countryGati Surface Express Bulk: For high - density cargo(1CFT = 15 kgs) and

bulk cargo (above 500 kgs)

Gati Surface Express offers you features like:

On - time departure of vehicles irrespective of capacity utilization

Assured date of delivery

Door pick - up and door - delivery, absolutely hassle – free

Weather - proof containerised vehicles for safe movement

One - time lock for tamper - proof transit

Online track and trace facility to trace your cargo

Physical proof of delivery option

e - billing and e – POD

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2.2.2 GATI AIR EXPRESS

Redefined Connectivity to Match Business Needs Gati Air Express,the latest offering from Gati is in answer to the needs of the business segment to meet the demanding timelines of today's businesses.Gati Air Express delivers shipments across all major locations the very next day during business hours,and to some prime locations even before noon!A fleet of dedicated frieghters(cargo planes)that fly during the night,and a seamless multimodal network that goes down to the last mile,to ensure that your shipments arrive on time. The company has assured the customer,frieght would be refunded if the assured timelines are not met by the company.Next Day Before noon delivery locations:

DELHI NOIDA

GURGAON

FARIDABAD

MUMBAI

AHMEDABAD

NAVI MUMBAI

HYDERABAD

BANGALORE

CHENNAI

KOLKATANext day delivery Locations:

GHAZIABAD LUCKNOW

CHANDIGARH

AGRA

JAMMU

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SRINAGAR

GOA

PUNE NASIK

VAPI

BARODA

COIMBATTORE

COCHIN

TRIVENDRAM

MADURAI PONDICHERRY

MYSORE

TIRUPUR

HOSUR

GUWAHATI

BUBANESHWAR

PATNA SILIGURI

INDORE

BHOPAL

NAGPUR

RAIPUR

JAIPURWith Gati, customers are assured of :

Reserved space in 34 designated air movement sectors

24X7 service counters at major air transit centres

Multi - modal connectivity for easy and

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quick transit at non - airport locations

Flexi - pricing options based on urgency and load factor

Door pick up and door delivery

Online track and trace

A fleet of dedicated frieghters.

Expertise in handling high value / perishable goods

2.1.3 GATI COAST TO COAST

A sea of opportunity

Gati Coast to Coast (CTC) is Gati's shipping division. Set up way back in 1986, the CTC vision was to become the preferred service provider for all sea bound cargo in the Bay of Bengal, Andaman Islands and Malacca Straits. In the two decades of its existence, Gati CTC has followed this vision with diligence and determination and has emerged as a complete solutions provider.

Gati CTC offers its customers:

IIII Sturdy and safe cellular container vessels

MV GATI-1

MV GATI Zipp

MV GATI Prestige

MV GATI Majestic

MV GATI Pride

IIII Regular liner services between

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East Coast of India and Ports in Andaman sea, Bay of Bengal and Malacca Straits

Indian ports and Ports in Andaman sea, Bay of Bengal and Malacca Straits

Colombo - Tuticorin Bi-weekly service

IIII Multimodal connectivity to all parts of India

2.1.4 AI GATI

Courier with unmatched reachAir India and Gati have entered into a strategic tie up to bring to you the retail courier service of global standards -AI Gati , the most efficient way of delivering courier at an affordable price.

AI Gati Products :- Types of Packs

AI Gati Interzone/ Intrazone -Designed to cater needs of corporates ,SME's and Institutions which require courier service on a regualer basis .Delivery avalilable in 119 locations serviced by AI Gati

AI Gati In City -Designed to cater in city delivery requirments for documents and small package

Covering 2200 pincodes of India,gives a wide range of reach.

2.1.5 GATI DESK TO DESK CARGO

An affordable surface product especially designed for your non-commercial packages.

Flat rate of Rs. 200 per package (up to 5 kgs) ideal for samples, gifts, study

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materials & printed material

2.2 LOGISTICS SOLUTIONS

2.2.1 SUPPLY CHAIN MANAGEMENT

Gati — an analyst, consultant and SCM partnerrolled into oneThe focus is on integrated logistics solutions. Gati's transport infrastructure, IT systems, cutting - edge technology solutions and an intensive knowledge of India allows it to tailor its products to meet every customers' unique needs. Gati offers a wide range of options and does not waver in its focus on quality, reliability and speed.

Gati logistics packageThis ready - to - use package comes with an instant distribution network and a wide system of storage locations and distribution channels. It is ideal for clients looking to distribute goods from multiple locations and those with changing distribution needs. For an SME or an MNC entering the Indian market, Gati Logistics is the right choice.

The unique features of this package are:

'Made Ready' distribution channel

Standardisation at all locations

Inventory location close to your customer

Entry into new markets without a large capital investment

Shelf Space at over 200 locations

Integrated logistics

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Gati provides customised solutions by integrating all the four stages of your business — procurement, production, distribution, after sales service and reverse logistics.

Effective SCM has the following benefits

Reduces transportation management time and costs

Increases profit margins and overall profitability

Integrates transportation procurement, planning and execution

Improves on - time deliveries and customer service

Enables global supply visibility and maximum efficiency for competitive advantage

Strengthens relationships with suppliers and carriers

Enables the movement of goods across modes and around the globe

The Gati approach

A systematic and effective four - stage approach towards the logistics requirements of clients. Gati studies their needs and designs customised solutions for all its clients The four stages involved are depicted as follows:

 Process flow

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Warehousing

Gati warehousing — logistics solutions made to order

Logistics and supply chain management are an integral part of our businesses. A sharp and steady focus on these key functions has helped Gati gain a competitive edge over the rest of the market. In recent times Indian industry has begun to acknowledge the strategic importance of logistics and warehousing functions to their businesses. And Gati's expertise and experience in this area is being harnessed by many companies.

Gati offers its services as a 3PL or a third party logistics provider. A 3PL provider allows a company to:

Concentrate on core competencies

Create greater competitive flexibility and release working capital

Get lean and agile

Exploit the better know - how and scale efficiencies of logistics companies

Maximum space, minimum investment

Gati's warehousing facilities consist of completely modern storage systems and

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material handling equipment. Thus, Gati is able to offer customers very high levels of operational efficiency.

With branches in all metros and mini metros, Gati has more than 200 storage locations across India.

With over 600,000 sq. ft. of warehousing space spread all over the country and serving multiple clients, Gati is able to offer many more customer friendly solutions:

Flexible hiring options

Modern racking and handling equipment

Reduction in material breakage, damage etc

Engineering solutions to design and build warehouses as per requirements

Warehouse management system

Warehouse management systemManage inventory in real - time. Gati's web-based warehouse management system provides both functionality and flexibility for customers to manage warehouse operations. The web - based WMS can be updated online thus allowing customers a real - time picture of their inventory. The WMS gives precise, detailed, real - time information about every aspect of customer operations.

The WMS application has the functionality to take care of multi - company / multi - location capabilities. And, the multi - warehouse system has been designed so that every warehouse can write its own rules.

The central focus is the powerful inventory control and management system - making the management of diverse inventory holdings less complex and more organised.

The web - based WMS has resulted in:

Improved inventory accuracy

Decrease in order processing time

Improved customer service levels

Elimination of put away and picking errors

Less returns

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Reduced shipping errors

Capacity utilization

Industry solution

Industries where we excel  

Consumer Goods Retailers are pushing for more value-added services (VAS). Exceptional customer service has become a requirement for success. And, skilled workers are increasingly hard to find. All of these factors challenge the consumer goods industry. To remain competitive, your business must adapt quickly to industry demands. Gati's innovative solutions help you to transform quickly to the changing environment .

Food & BeverageGati's logistics' solutions for perishable commodities enables support of a demand-driven supply chain to help you adapt operations to volume levels and delivery schedules as customer requirements change.

Engineering / ElectronicsHigh-tech engineering and electronics' manufacturers, distributors and suppliers compete in an environment that's fast-paced and in constant flux. Gati's effective execution of operations and real-time information provides increased profitability and reduced inventory levels.

Industrial GoodsThe industrial/wholesale industry is ever-changing and driven by consumer demand. Increased speed, reduced costs, more accurate fulfillment and value-added services are everyday requirements. To keep pace with shortened lead times and growing competition, Gati provides you with real-time control and visibility into what's coming, and when to expect it.

Healthcare / Life Sciences The increasing number of patient safety regulations and the illegal practice of drug counterfeiting make it critical for companies in the life sciences industry to improve supply chain security. Combined with heavy restructuring and consolidation that has increased competition, the integration and management of accurate, real-time data is more challenging than ever. Gati empowers healthcare companies with cutting-edge logistics solutions to meet global and national

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strategic challenges.

Computer & IT PeripheralsThe industry in characterized by a rapidly changing environment with new models appearing in a very short span of time. Focus should be on increasing the productivity and performance of computer hardware supply chain. Gati's solutions for forward & reverse logistics can be used to gain competitive edge in the market.

Retail Expanding distribution channels, increasing globalization and growing customer service expectations are some of the factors that make the retail and direct-to-consumer industries exceptionally challenging business environments. With Gati's multi-modal reach, companies can remain closer to the end-user, provide on-time information and cut costs.

Fashion & GarmentsIn the booming fashion business, we make sure that new fashion is not only displayed, but can be bought and worn the world over. We, at Gati, ensure that your products reach the outlets on time and in impeccable condition.

Automotives The automotive industry has always been the most demanding of all in terms of achieving the highest quality standards in their logistics processes. Gati's efforts have been driven by the need to reduce costs and the desire to respond quickly to customer demand.

Tactical and Confidential Projects Gati's solutions ensure that your goods are secure. You can track and monitor your goods at all times. It reduces in-transit time and increases supplier network responsiveness. We respond quickly to the industry's unpredictable demand. Our logistics solutions provide the visibility you need to execute on tactical and confidential operations.

2.2.2 COLD CHAIN SOLUTIONS

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Business, from a fresh perspectiveA scoop of ice cream that will bring smile to kid’s face. Medicine that will soothe pain of an ailing person. The delicacy that will become the treat of a party. Each perishable product is required to reach its consumer as it was intended – fresh, safe and potent. It’s a daunting task, considering different products need varied climate controlled environments to ensure their integrity on delivery. Any divergence can result in irrevocable damage, resulting in the product losing value.

The Gati Kausar cold chain solutions is not about reaching destination; it is about total care through the entire journey. Factors such as transit duration, cargo properties, air quality, temperature and humidity- all have great significance. This is where Gati Kausar steps in and excels.

Gati Kausar combines Gati’s unmatched reach and logistics expertise with Kausar’s experience in refrigerated transport. Over 20 years, Kausar has delivered distinction through proven and efficient solutions and together they are undisputed leaders in the industry, specializing in fast, reliable and customized solutions in cold chain logistics.

Your shipment is sensitive to climate. We are sensitive to your requirements

Gati Kausar brings specialised cold chain logistics solutions for healthcare, bio-pharma, frozen and fresh foods, dairy products and more. We offer customised

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solutions for temperature-sensitive shipments through our wide reach, cutting-edge technology and a vast fleet of refrigerated vehicles equipped with advanced climate-control systems. We ensure that the temperature and other required parameters inside the vehicle stays exactly as required by your product, irrespective of the inclement conditions outside.

Portfolio of Services   Primary Distribution: Full Truck Load

  Secondary Distribution: Need based

 

Dedicated Reefer Fleet: Exclusively for food chain business 

Organized retail: Exclusively for fruit & vegetable business 

Customized Cold Chain solutions- Need based

Gati Kausar Edge  - Protecting shelf life Unmatched Refer distribution network pan India

  Largest ISO 9001: 2008 certified refrigerated transport company in India.

 

State –of-the-art modern refrigeration units  

Insulated containers designed to suit India’s weather patterns. 

Tamper proof and sealed to safeguard the perishable cargo. 

Vehicle –tracking and cargo monitoring IT solutions. 

Climate control capability from +20 degrees to – 20 degrees Celsius. 

Large fleet capacity: Transport 1,00,000 tons annually.

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Impeccable Quality Control. 

Knowledge partners helping you achieve optimal cold chain management. 

Conditions monitored though Data Loggers. 

Complete perishable care in product life-cycle. 

Trucks built with advanced pneumatic suspension system for safe & timely delivery of delicate cargo over long distances

2.3 CUSTOMER PROFILE

Consumer goods

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Retailers are pushing for more value-added services (VAS). Exceptional customer service has become a requirement for success. And, skilled workers are increasingly hard to find. All of these factors challenge the consumer goods industry. To remain competitive, companies need to adapt quickly to industry demands. Gati's innovative solutions help businesses adapt and excel in a changing environment.

Engineering / electronicsHigh-tech engineering and electronics' manufacturers, distributors and suppliers compete in an environment that's fast-paced and in constant flux. Gati's effective execution of operations and real-time information provides increased profitability and reduced inventory levels.

Industrial goodsThe industrial/wholesale industry is ever-changing and driven by consumer demand. Increased speed, reduced costs, more accurate fulfillment and value-added services are everyday requirements. To keep pace with shortened lead times and growing competition, Gati provides you with real-time control and visibility into what's coming, and when to expect it.

Healthcare / life sciences The increasing number of patient safety regulations and the illegal practice of drug counterfeiting make it critical for companies in the life sciences industry to improve supply chain security. Combined with heavy restructuring and consolidation that has increased competition, the integration and management of accurate, real-time data is more challenging than ever. Gati empowers healthcare companies with cutting-edge logistics solutions to meet global and national strategic challenges.

Computer and IT peripheralsThe industry is characterized by a rapidly changing environment with new models appearing in a very short span of time. Focus should be on increasing the productivity and performance of computer hardware supply chain. Gati's solutions for forward & reverse logistics can be used to gain competitive edge in the market.

RetailExpanding distribution channels, increasing globalization and growing customer service expectations are some of the factors that make the retail and direct-to-

46

consumer industries exceptionally challenging business environments. With Gati's multi-modal reach, companies can remain closer to the end-user, provide on-time information and cut costs.

Fashion and garmentsIn the booming fashion business, we make sure that new fashion is not only displayed, but can be bought and worn the world over. We, at Gati, ensure that your products reach the outlets on time and in impeccable condition.

Automotives The automotive industry has always been the most demanding of all in terms of achieving the highest quality standards in their logistics processes. Gati's efforts have been driven by the need to reduce costs and the desire to respond quickly to customer demand.

Tactical and confidential projects Gati's solutions ensure security and allow for continuous tracking and monitoring of cargo. It reduces in-transit time and increases supplier network responsiveness. We respond quickly to the industry's unpredictable demand. Our logistics solutions provide the visibility you need to execute on tactical and confidential operations.

2.4 VALUE ADDED SERVICES

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Gati's bouquet of value added services are designed to take care of your business needs

FOD (Freight-on-delivery): Option of paying at the time of delivery. COD (Cash-on-delivery): Collection of cash against delivery from your customer and remitting it to you online through e-banking. DOD (Draft/Cheque-on-delivery): Collection of draft/cheque on your behalf at the time of delivery. Inbound Rate Agreement: Ensures hassle-free, convenient supplies from your vendors. Also gives you the advantage of dealing with one company at agreed rates. Documentation Assistance: Information on forms, permits, legal/statutory requirements including clearance of check posts. Holiday & Sunday Pick-up/Delivery: At Gati, we are sensitive to your urgent delivery commitments which is why we provide the option for pick-up and deliveries on Sundays/holidays. Octroi Clearing Facility: Octroi clearance on behalf of customers. Tamper-proof packing: Special bags for safe handling of high value cargo Fragile goods packaging: Gati offers packaging solutions for fragile goods like marble statues and glassware.

2.5 Network

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CHAPTER 3 GATI INTERNATIONAL

3.1 INTRODUCTION

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Gati pioneered the cargo management movement in India. And then spread its wings over the sub - continent. The logistics leader is now making its presence felt in the SAARC countries and the Asia Pacific region.

Gati International, the global operations wing, provides us with a strategic USP — an international reach, along with a highly focused expertise in India - centric operations. This ensures that Gati remains the undisputed leader not just in Indian operations, but also in India - focused operations.

We now have offices in Singapore, Hong Kong, China and Malaysia which offer a range of distribution solutions to and from India.

Bringing India and the world closer

Easy connections between India and the Asia Pacific

Gati takes care of the hassles of pick up, customs clearance and delivery of freight and cargo. Services offered include inbound air / sea movement and outbound air / sea movement, along with:

Strategic tie - ups with global players

Same day connection

Online track and trace facility

Consignee and consignor nominated freight terms

Door to door service

Door to airport / port service

Airport / port to airport / port service

Airport / port to door service

Customs clearance service

Bonded storage service

Assured space for air shipments

Break - bulk and container services

3.2 INDIA CENTRIC SOLUTIONS

Gati has been constantly setting new benchmarks in connectivity and coverage. With its deeply entrenched network and domain knowledge, Gati has brought India and the world closer. Entering India by air, sea and road, Gati offers seamless

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multi-modal connectivity to road, air, sea and rail transport modes, thus enabling customers to effortlessly access the Indian markets.

Gati strongly believes that technology drives customer experience. Gati has kept pace with the changing trends. From its ERP and CRM solutions to the state-of-the-art Oracle based software that launched gati@web, Gati has always been a frontrunner in the use of IT for the benefit of its customers.

Gati Thailand Thailand has been on its pinnacle for more than a decade. A major player on the world's market floor in multifarious arenas, Thailand has earned the title of the 'Detroit of Asia'. In the past years Thailand has made remarkable trade alliances with many developed and developing economies to strengthen its foot in the global markets. Thailand is the world's no.1 exporter of rice other significant exports includes textiles and footwear, fishery products, rubber, jewelry, automobiles, computers and electrical appliances. Gati opened its first office in Bangkok to promote business in both the countries. Gati introduced customized solutions to cater the needs of Indian businesses in Thailand. The individuals can send their Cargo to India at very economical prices. Within a span of less than 2 years Gati Thailand has become an expert in relocation of cargo to India.

The services we offer are: Courier: Gati offers courier service of global standards.In 1996, Gati tied up with Indian Airlines to facilitate speedier delivery of shipment. This twelve-year relationship has now been further strengthened with the launch of the co-branded (Air India Gati ) air cargo and courier service. This lethal combination will demonstrate the value the customers can derive from the synergies of the two majors in air and surface networks.we provide fast and economical service to anywhere in India.

Air Freight: To make the importing and exporting more convenient Gati Thailand provides world class Air Freight and distribution services between Thailand to India and other countries. We provide option of Door-to-Door Delivery and Port-to-Port Delivery. Gati's intrinsic network helps consumers to seamlessly access the markets in both the countries with focus on reducing transit and combining it with the ability to seize cost saving opportunities.

Ocean Freight: We provide our customers the most competitive price and faster delivery with an option of Door-to-Door Delivery and Port-to-Port Delivery. Gati Thailand offers sea freight movements from the two countries in full containers (FCL) and part loads (LCL). We have a seamless multi-modal network that assists our customers with Door-to-Door / Port-to-Port

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Transportation, Logistics and Customs Clearance.

Inland Transportation: Gati Thailand is a pioneer and meets the needs of the customers. Within Thailand we arrange for transporting from small to large quantities.

3.3 CUSTOMER PROFILE

Gati connects India with the Asia Pacific. We take care of the hassle of pickup, customs clearance and delivery for Asian businesses that want to sell in India and

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Indian companies that want to deliver their goods to Asia . The services offered include Inbound Air/Sea and Outbound Air/Sea.

Gati International offers the following services:

Freight forwarding —- air and ocean —- to and from worldwide locations

Customs clearance — air and ocean — inbound and outbound

International courier — to and from worldwide locations

Cross-border trucking

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CHAPTER 4 CONCLUSION

CONCLUSION

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It is hereby concluded that gati ltd. Is playing a pioneering role in the express distribution and supply chain solutions in India. It has constantly developed various ways to develop in setting bench marks and developing new methods in evolving consumer satisfaction.

Moreover it has taken a lot of initiatives to develop the logistic segment in this country. And thus evolve a high level of quality in service and customer satisfaction

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