Logicalis Corporate Overviewmicrosites.au.logicalis.com/images/Corporate Overview.pdfPage 2...
Transcript of Logicalis Corporate Overviewmicrosites.au.logicalis.com/images/Corporate Overview.pdfPage 2...
Logicalis Corporate Overview
Page 2 Logicalis Corporate Overview © Logicalis 2010 Corporate Overview
Contents
Section 1. Executive Summary .......................................................... 3
Section 2. Corporate Overview .......................................................... 4
2.1. Capabilities Overview................................................................................. 5
2.2. Why Logicalis? .......................................................................................... 6
2.3. Proven Track Record ................................................................................. 6
2.4. The Company ........................................................................................... 7
Section 3. Capabilities....................................................................... 8
3.1. Project Services ........................................................................................ 9
3.2. Support and Managed Services................................................................. 10
3.3. Borderless Networks ................................................................................ 12
3.4. Unified Communications and Collaboration ................................................. 13
3.5. Data Centre ............................................................................................ 14
Section 4. Proven Track Record ...................................................... 15
Section 5. Local Presence; Global Coverage .................................... 16
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Section 1. Executive Summary
Logicalis deploys and manages secure, converged network and
data centre infrastructure.
Our integrated solutions embrace storage, security, server and IP
networking – and we partner with the likes of Cisco, Microsoft, NetApp
and EMC to deliver cutting-edge technology in a flexible, cost-effective
way. At the heart of our managed services is nVisage – a monitoring
application that enables us to manage multiple enterprise networks.
Our methodology always starts with your business – not our technology.
We will work closely with you to understand your operations and align IT
solutions with your objectives and strategy. The result is technology
tailor-made to transform your business – making it more efficient,
productive and flexible.
Our expertise can:
Reduce risk and support costs by up to 50%
Increase productivity – through expert outsourcing and
productivity-enhancing technology
Increase operational efficiency – through the scale of our
managed services and faster, more flexible IT solutions
As a worldwide network with a strong presence in Australia, Logicalis
offers local service and knowledge, backed by global resources and
expertise. Since 1995, we’ve been trusted to deliver outstanding results
for over 800 leading corporate and public sector customers – and we’re
proud of our high customer satisfaction rating and exceptional track
record.
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Section 2. Corporate Overview
Logicalis makes technology work for you. Our expertise helps
transform business operations – making them more flexible, efficient and
productive.
We deploy and manage secure, converged infrastructure that can
increase agility, reduce risk through a consistent and repeatable
framework, and cut operating costs by 20-50%. It’s a result we’ve
achieved time and again for both enterprise and government customers.
Network and compute are rapidly converging. That’s why we offer
integrated solutions that embrace storage, security, server and IP
networking – providing a scalable platform. Our secure network, storage
and compute solutions are based on VMware, Cisco and EMC
technology. We also believe that organisations are looking for
transformational solutions, and for partners and vendors that can deliver
increased agility while reducing operational costs.
At the heart of our managed services is nVisage, an infrastructure
management application delivered through a Software as a Service
(SaaS) model. Developed over the past 12 years, it underpins a unique
approach to supporting and managing IT infrastructure that allows
customers to gain visibility into the IT environment and reduce support
costs. The proof of our performance can be seen in the outcomes which
we’ve achieved for enterprise and government customers.
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2.1. Capabilities Overview
We’re here to help business increase agility and productivity, while
reducing operational and support costs. Our success is based on
understanding our customers’ business objectives and tailoring the most
effective technologies and managed services to their individual needs.
Services: Today’s companies are expected to deliver secure,
adaptable, instantaneous and transparent service – with
technology that is increasingly complex. Our services are
designed to help you accomplish this, from planning and
implementation to managed services that reduce costs and
increase operational efficiency. Our unique approach to
infrastructure management and managed services is founded
on nVisage – a powerful infrastructure monitoring and
management application delivered through a Software as a
Service model and backed by restoration SLAs.
Borderless Networks: Logicalis helps drive workplace
productivity by designing and delivering networks that enable
employees to communicate and work with anyone, from
anywhere, on any device. We take an “architectural approach”
to designing and delivering networks that support improved
workplace productivity, to build a scalable platform that will
meet current and future requirements.
Collaboration and Video: Logicalis has delivered some of the
largest Unified Communications deployments in Australia. Our
video-conferencing and collaboration technologies help deliver
a better customer experience and accelerate productivity.
Data Centre: The economics of the data centre are changing.
Where 70% of IT budget was traditionally spent on ‘keeping the
lights on’, a shift towards consolidation, virtualisation and
automation is transforming the way in which information and
services are consumed. Logicalis is closely aligned with Cisco,
EMC and VMware to deliver and manage VCE-based data
centre solution – and assist customers in developing a roadmap
to private cloud computing.
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2.2. Why Logicalis?
Logicalis' value is in translating technology into business
outcomes.
The IT function is continually being asked to do more with less. That’s
why we work hard to make technology work for you. We’re experts at
aligning IT solutions with business strategy – resulting in increased
flexibility, efficiency and productivity.
2.3. Proven Track Record
We’ve offered ongoing support to over 800 corporate and government
customers since 1997, including:
Ausgrid: Network management across Energy Australia’s
entire data, voice and security network
Crown Limited: Network support and deployment of a Unified
Communications solution that provided a differentiated guest
experience, including the provision of guest services through
the hotel phone and a Contact Centre
Swinburne University: Deployment and support of one of the
largest end-to-end IP networks outside the USA, with 11,000
ports. Managed 24/7 by Logicalis
GlaxoSmithKline: Converged IP network for its Sydney
operations. Part of a long term strategy to roll out advanced
communications technologies, such as video to the desktop
GPT Group: deployment of a “VCE”-based Data Centre
upgrade, achieving an 88% reduction in the number of servers
and a much more efficient transfer of data.
Five reasons customers work with us:
1. Experienced: we have deployed and supported some of the largest networks in
Australia, as well as across Asia-Pacific and internationally
2. Effective: Our IT solutions deliver positive results because we take the time to
understand our customers’ IT and business strategy
3. Flexible: We are driven by customer requirements, not complex contracts
4. Partnership: We’re genuinely committed to our customers; something reflected
in the customer satisfaction results we consistently achieve
5. Efficient: We’re ISO 9001 and ISO 20000 certified, and our business processes
mean we’re able to reduce project deployment risk and support costs by 20 -50%.
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2.4. The Company
Logicalis (formally NetStar) was acquired in December 2009 by
Logicalis. Headquartered in the UK, Logicalis is an international provider
of integrated information and communications technology (ICT) solutions
and services founded on a superior breadth of knowledge and expertise
in communications and collaboration; data centre; and professional and
managed services.
With its international headquarters in the UK, Logicalis Group employs
over 1,900 people worldwide, including highly trained service specialists
who design, specify, deploy and manage complex ICT infrastructures to
meet the needs of over 6,500 corporate and public sector customers.
Logicalis partners with Cisco, HP, IBM and Microsoft on an international
basis and has specialised solutions for enterprise and medium sized
companies in the financial services, retail, manufacturing, and
professional service sectors helping these companies benefit from
cutting-edge technologies in a cost effective way. We also work with
Service Providers and many public sector organisations in local
government, education and healthcare.
The Logicalis Group has annualised revenues in excess of $1 billion,
from operations in the UK, US, Germany and Latin America, and is fast
establishing itself as one of the leading IT and Communications service
providers, specialising in the areas of advanced technologies and
services
1900 employees
6500 customers
>$1Bn revenue
Global coverage
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Section 3. Capabilities
We’re experts in designing and deploying effective IT solutions –
and supporting converged network and data centre infrastructure.
Our monitoring and management application, nVisage, has been
developed over more than 12 years and enables us to cost-effectively
manage multiple enterprise networks.
Our 24/7 Global Support Centre delivers significant cost savings to our
customers by employing skilled engineers to offer a single point of
contact for all enquiries. As we place great importance on customer
service, our engineers are goaled on ensuring 100% satisfaction every
time.
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3.1. Project Services
Our reputation has been built on our ability to plan and deploy complex
IT projects at the highest level.
Our services are based on a total network ‘support lifecycle’ that assists
customers from planning and design right through to implementation and
support. Whether it’s converging multi-site networks or helping migrate
to private cloud computing, our experience ensures consistent, low-risk
outcomes.
We’ve been entrusted to commission a new converged network for a
300-user hospital facility within two weeks; we’ve deployed over 3,000 IP
phones for a major Melbourne-based services office provider; and we’ve
managed one of the largest powered Cisco ports in a multi-campus
educational environment.
3.1.1. Our Approach
We combine rigorous project management with the best people,
processes and tools. Our wealth of experience means we deliver on
time, minimise risk and business impact, and ensure a quality result:
People: Our Project Managers’ wealth of experience across
many technologies is complemented by highly-skilled project
management.
Processes: We combine industry best practice with our
combined experience from hundred of projects and mansaged
services customers across Australia and the Asia-Pacific. Our
‘Logicalis Business Practice’ ensures consistently high levels of
delivery across any project
Tools: We provide a strategic project plan and conduct regular
progress reviews to ensure quality – and resolve problems
quickly.
In short, Logicalis has the experience to know where problems may
arise and to avoid them. We know how to deliver projects on time and
with minimal business risk and impact.
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3.2. Support and Managed Services
Logicalis understands the importance of providing the right support
services, and we offer a range of support services though our 24x7
Global Support Centre:
Maintenance: Flexible hardware maintenance options to
ensure maximum returns from your IT investment.
Proactive Maintenance: Combines traditional ‘break/fix’
maintenance with proactive network monitoring for faster
resolution times.
Managed Services: Real-time monitoring and management of
customer infrastructure, with the ability to proactively identify,
resolve and report on activities and problems. Provides
complete infrastructure visibility through nVisage, a real-time,
web-based interface.
3.2.1. Maintenance
Logicalis Maintenance is a responsive break/fix service, providing a
central point of contact and co-ordination, leveraging vendor spares
holdings. Logicalis maintains very close relationships with vendors,
especially with Cisco and Cisco’s Technical Assistance Centre (TAC) to
ensure that parts, software and engineers arrive on time and that
maintenance issues are resolved quickly and efficiently. All maintenance
calls all filtered through our Global Support Centre, avoiding the issues
associated with traditional “follow the sun” style models.
3.2.2. Proactive Maintenance
This provides the fastest, most cost-effective resolution of hardware-
related faults. Traditional maintenance services are reactive, requiring
the customer to detect, identify and isolate the problem – and then
identify whether the equipment is under maintenance and log a case
with a third party. The maintenance provider then goes through a similar
procedure, delaying any resolution.
Proactive Maintenance combines traditional reactive maintenance with a
monitoring service. This enables our technical specialists to remotely
detect, identify and isolate problems of all devices under maintenance
much faster.
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3.2.3. Managed Services
The performance of IT infrastructure is now a key point of interest for
company executives. Which is why IT decision-makers are looking for
information that supports effective capacity planning and enables
business SLAs to be measured and reported.
Our managed services combine people, process and technology to
reduce support costs by 20-50% and significantly improve IT visibility.
Unlike many providers, our managed services are backed by
restoration SLAs and delivered through our ISO-accredited
processes.
In contrast to in-house monitoring – which often experiences problems in
obtaining full visibility of networks and systems –managed services
provide comprehensive remote monitoring and a cost-effective means of
managing infrastructure. Our tools offer complete visibility of health and
performance, as well as transparency into the fault resolution process.
Monthly reports summarise performance and highlight any issues –
providing recommendations on ways to improve performance and
capacity planning.
3.2.4. nVisage
The technology at the heart of our network management services is
nVisage. nVisage provides a complete monitoring, management and
problem resolution application. It allows customers to see exactly what is
happening within the infrastructure – in real-time, across multiple
technologies.
It’s delivered via a ‘Software as a Service’ (SaaS) model that requires no
on-site hardware or software installation. This means we can have
nVisage fully operational, risk-free, within days – even in complex, multi-
site environments.
Do you have visibility
into IT infrastructure
performance?
How do you measure
internal service
levels?
Are you staff focused
on strategic initiatives,
or reactive support?
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3.3. Borderless Networks
The workplace is transforming. People can now communicate and work
with anyone, anywhere, on any device, using any resource. A new
network architecture is required to support this change; one that enables
mobility, supports video and video-conferencing and recognises that
consumers now drive technology choices.
Complexity and risk are increasing. In today’s world, organisations not
only have to manage scalability, availability and performance – but also
the end-user experience, over non-IT-controlled devices and networks.
Security and governance are now an intrinsic part of the network
platform.
Our consulting-led approach will work with you to identify business
challenges and objectives, which will help shape a technology blueprint.
While every solution is different, we take into consideration:
Decoupling software from hardware, so services can be quickly
enabled
Converging systems and services to provide a consistent
platform on which to build
Incorporating policy to implement, automate and unify services
end to end
Addressing security at the first point of network entry –
preventing malware from spreading internally behind the
firewalls and intrusion detection system.
Users
IaaS, SaaS
Applications
DevicesExternal
AppsInternal
Apps
Do you have a
consistent policy
architecture?
Can mobile devices
securely access the
network?
Is the network ready
for video?
Can users access
applications from
anywhere?
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3.4. Unified Communications and Collaboration
Competitive advantage is gained through being faster, more efficient
and more responsive.
Yet traditional and non-integrated communication is often slow,
unproductive and inflexible – driving customers away. According to
Forrester Research, over 50% of companies surveyed admitted that
inefficient communication had become the status quo, and that project
delays were experienced on a weekly basis.
Unified Communications is a cutting-edge solution. It integrates the most
frequently-used productivity applications and services – including voice,
video, web conferencing, voicemail, instant messaging and presence
information – and uses dynamic presence information to allow staff to
track down colleagues in real time.
Unified Communications can enable:
Faster ‘speed to market’ and business decision-making
Better productivity
Better customer service and engagement
More streamlined business processes.
Unlike traditional IT projects, Unified Communications touches every
user and affects processes across an entire organisation. Successful
implementation involves every user being trained on the new system –
and solid management to minimise the inherent risks of transformational
change.
Logicalis has the technical and operational expertise to implement a
successful Unified Communications solution – and has worked with
customers in virtually every industry since the inception of IP telephony
almost 12 years ago.
Research
Return on Collaboration.
Assesses the value of today’s collaboration solutions, by measuring
Operational, Productivity and Strategic ROI.
Top Tech Trends
Ten trends that are profoundly reshaping business strategy – almost half
are associated with how organisations communicate and collaborate,
Can customers
always get hold of the
right person?
How do dispersed
teams collaborate?
Are you investing in
enterprise
collaboration?
Page 14 Logicalis Corporate Overview © Logicalis 2010 Corporate Overview
3.5. Data Centre
The economics of the data centre are changing, as new architectures
integrate the network, compute and storage platforms. As a result, there
is a shift from today’s data centre environment – where up to 70% of
budget is spent ‘keeping the lights on’ – to one that delivers
consolidation, virtualisation and automation.
Data centre virtualisation is profoundly transforming the way in which
information and services are consumed and provided:
Reducing complexity by moving from discrete, siloed
infrastructure components, and the management of silos, to
pooled infrastructure that can be managed holistically
Lowering costs by using energy and resources efficiently,
capital and operational costs can be cut by over 50%.
Maximum utilisation of resources can be achieved by effective
pooling, increased automation of operations, and the
appropriate use of public cloud services
Enabling flexible and agile IT service delivery through
policy-driven automation and self-service capabilities,
regardless of where these services are sourced from
Simplifying operations and management, with faster
provisioning and the ability to manage the infrastructure as a
single system
Partnering with VMware, Cisco and EMC, Logicalis uses validated
designs and architectures to build a roadmap to private cloud computing.
Research
VCE Ignites the Cloud.
Analyst whitepaper from Enterprise Strategy Group (ESG) on the
VMware / Cisco / EMC strategy and its value to the customer.
Page 15 Logicalis Corporate Overview © Logicalis 2010 Corporate Overview
Section 4. Proven Track Record
The proof of our performance resides with the outcomes that we
have achieved for our customers. Since 1995, we’ve helped over 800
high-profile customers across Australia with everything from complex
network integration and Unified Communications projects to Datacentre
solutions and managed services.
“We were very impressed with Logicalis ’ proposal and capabilities.
Having worked with Logicalis on the WAN feasibility project, we were
confident with Logicalis’ ability to manage the redesign and development
of our new network.”
Infrastructure Partner Manager, Transurban
Transurban is a toll road owner and operator with interests in Australia and North
America. It is a Top 50 company on the Australian Securities Exchange.
“Logicalis manage our data and voice network, providing a tailored
solution that enables us to reduce our operational costs and focus on
our core business. We’ve been impressed with the professionalism
and flexible approach that Logicalis provide.”
IT&T Infrastructure Services Manager, Energy Australia
One of the largest energy companies in the country, EnergyAustralia is a leader in
providing broad-based energy solutions.
“We undertook a major WAN upgrade two years ago, implementing
video and voice applications over IP. Logicalis migrated the entire
network in six months (five months ahead of schedule) and we now rely
on them to provide 24x7 network management and support.”
IT Director, Swinburne University
Swinburne is a Melbourne-based university, with a strong reputation as a provider of
career orientated education and a commitment to research.
Page 16 Logicalis Corporate Overview © Logicalis 2010 Corporate Overview
Section 5. Local Presence; Global Coverage
Logicalis gives you the benefits of local service and knowledge, backed
by the resources and expertise of a global network. We have offices in
Sydney, Melbourne and Brisbane, and a network of accredited agents to
ensure consistent integration and support solutions across Australia and
New Zealand. As part of the Logicalis Group, we also have offices
throughout Asia and internationally.
Our network operations centre, the Logicalis Global Support Centre
(GSC), provides borderless support to organizations across the world.
The GSC provides the highest level of remote monitoring and
management for IT infrastructure. We support the entire IT and
communications environment, no matter where it’s located – providing
assistance in detecting, isolating and resolving problems.
BORDER-LESS SUPPORT
Maintenance and remote management of network and data centre
infrastructure, including LAN/WAN, security, unified communications,
server and storage
Al managed services backed by restoration SLAs, with penalties for non -
compliance
Phone calls answered by engineers, who understand the customer’s
network IT environment
Remote diagnostic capabilities – over 95% of problems resolved
remotely
Advanced call management system and escalation process, to ensure
timely resolution of all faults
Single point of accountability – all incidents followed through to
resolution