Improving Virtual Services

at the CMCC Library

LOCS Consulting

2012-12-04

Your Requirement

To become “better known, more accessible and increasingly relevant” by using:

• web-based tools to reach broader audiences

• new web platforms for electronic scholarly publishing

• proven techniques for social and interactive exchanges

Social Catalogue

• Improved interface• New search components• New Web 2.0 components• New reference components

Social Catalogue: Strengths

• Makes library more user centered• Creates a customer-driven library • Showcases museum collection • Saves time and money• Meets industry standards for accessibility

and usability

Social Catalogue: Implications of the project

• Staff training

• Ongoing maintenance

• Stakeholders’ buy-in

Project Scope

Detailed Project Phase

Planning• Create project team

• Chair project kick-off meeting

• Develop project plan

• Submit project plan

• Deliverable: Approved project plan

Resources• In-house resources

• A team of highly knowledgeable

professionals

• Proven project experience

• Start datenew year 2013• Duration 14 months

Time frame

Risk Strategy

•Controlled for risk throughout project

• Identified technical, financial and organizational risks

•Assessed your risk exposure

•Looked at potential responses to risks

Risk StrategyRISK MITIGATION

Technical Potential Responses

Software bugs and fixes • Clear requirements

• Testing and stabilization

• Can it wait? Process to handle with

acceptable time frame

• Delay release date

Insufficient storage space /server capacity

• Client doing content clean-up

• Define storage needs

• Share storage with sister Museum

• Purchase new server

• Cloud / offsite storage

Risk StrategyRISK MITIGATION

Financial Potential Responses

Budget cuts • Define components critical to 1st release and reduce number of components for 1st

iteration• Modify business requirements• Reduce human resources• Reduce time, quality or costs if project is approved• Explore other sources of funding

Suppliers' prices increase • Robust procurement process with backup suppliers• Assume risk of replacement supplier• Ask supplier to extend contract terms

Risk StrategyRISK MITIGATION

Organizational Potential Responses

Employee hesitation to embrace change

• Change management plan during the whole project• Involve employees in process - start to finish• Emphasize alignment with strategic

goals• Promote opportunities of social media

Low engagement of internal and external users

• Understand and define user needs• Have creative, high quality, new content • Promote public awareness• Reduce complexity of functionalities

Measuring Success

• Web visits • Registered, active users • Referrers to the site • User satisfaction • Catalogue circulation • Web accessibility and usability standards

Strengths of the Social Catalogue

By choosing the Social Catalogue for the library, you’re choosing:• to position the library as a leader in

technology innovation• to actively engage and expand your

community• to create new platforms for electronic

scholarly knowledge creation and exchange

Strengths of the Social Catalogue

The social catalogue will make the library—

• better known

• more accessible

• increasingly relevant

Questions

http://www.sacfla.org/questions.htm