LOCATIONS 84597 Martenson Info 9/17/15 3:22 PM Page 16 ... · to view your family member prior to...

INFORMATION BOOK

84597_Martenson_Info 9/17/15 3:21 PM

DETROIT CHAPEL

1725 Lawndale Ave.Detroit, MI 48209(313) 841-6607fx (734) 671-7822

ALLEN PARK CHAPEL

10915 Allen Rd.Allen Park, MI 48101(313) 386-6600fx (313) 386-6603

TRENTON CHAPEL

3200 West Rd.Trenton MI 48183(734) 671-5400fx (734) 671-7822

RIDGE CHAPEL

2272 West JeffersonTrenton MI 48183(734) 676-4545fx (734) 676-5898

FORD CHAPEL

23620 N. Huron RiverRockwood, MI 48173(734) 379-9311fx (734) 241-2909

ALLORE CHAPEL

203 E. ElmMonroe, MI 48162(734) 241-5225fx (734) 241-2909

LIEDEL CHAPEL

9061 Raisin St.Maybee, MI 48159(734) 587-8465fx (734) 241-2909

www.martenson.com

LOCATIONS

84597_Martenson_Info 9/17/15 3:22 PM Page 16

DETROIT CHAPEL

1725 Lawndale Ave.Detroit, MI 48209(313) 841-6607fx (734) 671-7822

ALLEN PARK CHAPEL

10915 Allen Rd.Allen Park, MI 48101(313) 386-6600fx (313) 386-6603

TRENTON CHAPEL

3200 West Rd.Trenton MI 48183(734) 671-5400fx (734) 671-7822

RIDGE CHAPEL

2272 West JeffersonTrenton MI 48183(734) 676-4545fx (734) 676-5898

FORD CHAPEL

23620 N. Huron RiverRockwood, MI 48173(734) 379-9311fx (734) 241-2909

ALLORE CHAPEL

203 E. ElmMonroe, MI 48162(734) 241-5225fx (734) 241-2909

LIEDEL CHAPEL

9061 Raisin St.Maybee, MI 48159(734) 587-8465fx (734) 241-2909

www.martenson.com

LOCATIONS


www.martenson.comAny email correspondence:

[email protected]

ADDITIONAL SERVICES AVAILABLE

_________ FAMILY SUPPORT SERVICES

*CELEBRANT

*NEWSLETTER FOR THE BEREAVED

*LENDING LIBRARY

*AUDIO VISUAL TAPES

_________ MONUMENTS AND MARKERS

_________ OUR OWN COMPLETE FLORAL SHOP

_________ CONSULTATION WITH AN ATTORNEY

_________ PRE-PLANNED FUNERAL

ARRANGEMENTS

_________ INSURANCE BENEFITS

_________ SOCIAL SECURITY BENEFITS

_________ VETERANS BENEFITS


Tribute Email ________________________________

Tribute Password _____________________________

Acknowledgement Cards.........................................7Additional Services Available .................................13Celebrant ...............................................................4Cemetery Charges..................................................6Cemetery Markers and Monuments..........................6Check List for Necessary Items and Information......10Children’s Visitation................................................2Current Bills.........................................................12Death Certificates ...................................................5Death Notices ........................................................5Family Visitation.....................................................2Insurances..............................................................7Limousines.............................................................4Luncheon Services..................................................3Memorial Contributions...........................................6Music and Special Services ......................................3Pallbearers .............................................................4Pre-Planning ..........................................................8Public Visitation......................................................3Hospitality Lounge .................................................3Sample Letters .....................................................12Social Security Benefits ...........................................8Things To Do.......................................................11Travel Services .......................................................9Veteran’s Benefits...................................................9Video Services........................................................3Visiting Hours ........................................................2Visitors’ Register ....................................................4Web Site................................................................5

TABLE OF CONTENTS


CURRENT BILLSAll companies, in which the deceased had an outstandingaccount, should be notified of the death. Many credit cardaccounts, installment loans, service contracts, etc., arecovered by credit life insurance which pays off the balancein the event of the death of the customer.

Sample Letter to Companies:

Dear __________________________:

This is to inform you that my husband, NAME ,passed away on (day, month, year). I understand that hisloan may have been covered by a life insurance planthrough your company. If so, please so inform me.

Sincerely,(WIDOW’S NAME)

Sample Letter to Organization of which deceasedwas a member:

Dear __________________________:

This is to inform you that my ,NAME , passed away on (day, month, year).

I understand that he / she may have been covered by a lifeinsurance plan through your organization. Please send mea list of whatever documents you will require and whateverinformation you will need from me as his / her beneficiary.

Sincerely,(BENEFICIARY’S NAME)


THINGS TO DO


11

10

12


TABLE OF CONTENTS


11

10


TABLE OF CONTENTS


12

Flowers and Tributes

10

11

10

12


TABLE OF CONTENTS


11

10


TABLE OF CONTENTS


12

Flowers and Tributes

10


TABLE OF CONTENTS



TABLE OF CONTENTS



TABLE OF CONTENTS


10

12


TABLE OF CONTENTS


VISITING HOURSOur funeral home is open from 12 noon to 9 P.M. forrelatives and friends to pay their respects. Visiting hours arealways flexible and may be arranged for the convenience ofour families. Any schedule that fits a special need may bearranged.

FAMILY VISITATIONIt is recommended that the immediate family plan to arriveat the funeral home approximately one hour before theirfamily member is to lie in state, in order to spend time alonebefore receiving visitors. Our policy is not to allow anyvisitor to view your family member prior to the family’sarrival.

CHILDREN’S VISITATIONThe experience of seeing a loved one after death should not bedenied small children. Psychologists recommend it as a positiveexperience if the children so desire. We suggest the afternoonvisiting hours as the most suitable time for small children.


THINGS TO DO


VISITING HOURSOur funeral home is open from 12 noon to 9 P.M. forrelatives and friends to pay their respects. Visiting hours arealways flexible and may be arranged for the convenience ofour families. Any schedule that fits a special need may bearranged.

FAMILY VISITATIONIt is recommended that the immediate family plan to arriveat the funeral home approximately one hour before theirfamily member is to lie in state, in order to spend time alonebefore receiving visitors. Our policy is not to allow anyvisitor to view your family member prior to the family’sarrival.

CHILDREN’S VISITATIONThe experience of seeing a loved one after death should not bedenied small children. Psychologists recommend it as a positiveexperience if the children so desire. We suggest the afternoonvisiting hours as the most suitable time for small children.


It is recommended that the immediate family plan to arrive at the funeral home approximately one hour prior to public visitation, in order to spend time alone before receiving visitors. Our policy is not to allow any visitor to view your family member prior to the family’s arrival.

We can assist you with flowers and thumbprint keepsakes as well as other memorial tributes. You may call for assistance or many options are available to be ordered online at www.martenson.com.

FLOWERS AND TRIBUTESTHINGS TO DO


CHECK LIST FOR NECESSARY ITEMS

AND INFORMATION

(s) (#___________) Video


Birth Place - City, County and State

CHECK LIST FOR NECESSARY ITEMS

AND INFORMATION

(s) (#___________) Video


VIDEO SERVICESWe provide, at no cost, a service video presentation. Wealso offer extended video services. Detailed informationregarding these services will be provided upon request.

MUSIC AND SPECIAL SERVICESWe can arrange for many types of musicians for the funeralservice. We can also assist with other special services suchas Dove, Balloon and Butterfly releases, etc. The family mayprovide music of their choice to be played during thevisitation and as a part of the services at the funeral home.

PUBLIC VISITATIONPublic visitation provides an opportunity for relatives and friends to join in and share the sorrow and grief of thefamily. Also, community support provided by churches,organizations and friends is of tremendous value. After all, thecommunity has lost a member and visitation is of great valueto them, as well as allowing them to share their grief also.

HOSPITALITY LOUNGEA hospitality lounge is provided in all of our funeral homeswhere you may enjoy a cup of coffee, tea or light snack. Weask that you do not take beverages or food out of this area.Smoking is permitted in the lounge only and prohibited inchapels and lobby areas.

LUNCHEON SERVICESWe can help you with planning a luncheon at many localfacilities. Our staff will be able to assist with thesearrangements.








Food orders can be placed online at www.martenson.com.



















Food orders can be placed online at www.martenson.com.







regarding these services will be provided upon request.Pictures must be at the funeral home a minimum of 24 hours prior to the first family visitation.

CURRENT BILLSAll companies, in which the deceased had an outstandingaccount, should be notified of the death. Many credit cardaccounts, installment loans, service contracts, etc., arecovered by credit life insurance which pays off the balancein the event of the death of the customer.

Sample Letter to Companies:

Dear __________________________:

This is to inform you that my husband, NAME ,passed away on (day, month, year). I understand that hisloan may have been covered by a life insurance planthrough your company. If so, please so inform me.

Sincerely,(WIDOW’S NAME)

Sample Letter to Organization of which deceasedwas a member:

Dear __________________________:

This is to inform you that my ,NAME , passed away on (day, month, year).

I understand that he / she may have been covered by a lifeinsurance plan through your organization. Please send mea list of whatever documents you will require and whateverinformation you will need from me as his / her beneficiary.

Sincerely,(BENEFICIARY’S NAME)


VISITORS’ REGISTERA register book is available for a small charge for visitorsto sign both their name and address. This book provides areference when acknowledging flowers, memorialcontributions or special favors. It also contains funeral servicedata, music selections, pallbearers, family data, memorial andfloral offerings, as well as a section for newspaper notices.

CELEBRANTThere is a celebrant/grief specialist on staff to assist your familywith any needs you may have during and after services. Weoffer grief classes as well as remembrance services throughoutthe year.

PALLBEARERSNormally, six pallbearers are required for each service. Anynumber of Honorary Pallbearers may be selected by thefamily. We suggest that you select the pallbearers and give ustheir names the day before the funeral. We ask that they arriveat the place of the funeral approximately 30 minutes prior tothe time of service. At this time, we will give them instructionsas to their duties. Usually, the pallbearers drive in their owncars unless the family so chooses to order a limousine for thatpurpose.

LIMOUSINESWe include, as part of our service, a limousine to be used bythe family the day of the service. If the family prefersadditional limousines, we will make the necessaryarrangements.


VETERAN’S BENEFITSSurvivors of any honorably discharged veterans may beentitled to a number of benefits upon the death of a veteran.Since there are many benefits and different qualifications foreach, we suggest you have available the veteran’s militaryrecords. Also, the Veterans’ Administration provides a UnitedStates flag which may be displayed on the casket, and will bepresented to the next of kin upon conclusion of the funeralservices. As a part of our services, we will file the necessaryclaim forms for you with the Federal Veterans’ Administration;assist you in applying for the County benefit; as well asobtaining the flag and completing the forms for a markerwhich the government provides if you choose. The installationfee for the marker must be paid by the veteran’s survivor.Under certain circumstances, the Veterans’ Administration willreimburse the survivor for a portion of that fee.

TRAVEL SERVICES• Hotels

• Air Lines

• Rental Cars


A family car is available. A limousine can be used by

Livery company needs 24 hour notice if car is cancelled.

services. Some veterans may be eligible for VA benefits; as part of our services we will provide you with contact information to determine if the veteran is eligible; as well as obtaining the flag and completing the forms for a marker which the government provides if you choose. The installation fee and any cemetery required foundation for the marker must be paid by the veteran’s survivor. Under certain circumstances, the Veterans’ Administration will reimburse the survivor for a portion of that fee.

VETERAN’S BENEFITSSurvivors of any honorably discharged veterans may beentitled to a number of benefits upon the death of a veteran.Since there are many benefits and different qualifications foreach, we suggest you have available the veteran’s militaryrecords. Also, the Veterans’ Administration provides a UnitedStates flag which may be displayed on the casket, and will bepresented to the next of kin upon conclusion of the funeralservices. As a part of our services, we will file the necessaryclaim forms for you with the Federal Veterans’ Administration;assist you in applying for the County benefit; as well asobtaining the flag and completing the forms for a markerwhich the government provides if you choose. The installationfee for the marker must be paid by the veteran’s survivor.Under certain circumstances, the Veterans’ Administration willreimburse the survivor for a portion of that fee.

TRAVEL SERVICES• Hotels

• Air Lines

• Rental Cars


DEATH CERTIFICATESAt the time of making arrangements for the deceased, we askfor vital statistics such as legal name, birth date, city, state, andcountry of birth, social security number, father’s name,mother’s maiden name, etc. This information is transcribedon an original death certificate which is certified by a doctoror medical examiner as to the cause of death. This certificateis then filed with the registrar in the city or county where deathoccurred.

We recommend that you order the maximum number ofcertificates you might need. Certified copies of the deathcertificate are required by financial institutions, insurancecompanies, pension plans, unions, social securityadministration, veterans’ administration, secretary of stateoffices for automobile title transfers and for registering thedeath with the county register of deeds.

DEATH NOTICESAs part of our services, we will arrange to place a death noticein any of the local or out-of-town newspapers. The charge forsuch notice will be billed directly to the family by thenewspaper used. If so requested by the family, we will notifynewspapers of obituary notices which appear at the discretionof the newspaper editor.

WEB SITEWe hope that you will find value in using our web site. We listall of our service information as well as provide an onlineguest book and video tribute if selected. As a service to thecommunities we serve, there is an events calendar to listupcoming community events. There is no charge for thisservice. Call us with any community event that you would liketo have posted. Visit www.martenson.com.


SOCIAL SECURITY BENEFITSThe lump-sum death benefit is available only for survivingspouse or eligible dependent children. The deceased musthave paid into Social Security for the surviving spouse tobe eligible for benefits. A Social Security letter, along witha phone number, is provided for the family after theservices. A member of the family should contact the SocialSecurity Office to provide any information needed.The local office must be notified of the death by the funeralhome and we do this by filing a “Funeral DirectorsStatement of Death” with the appropriate office. If thedeceased was receiving a disability or retirement check, heor she is not entitled to it for the month in which deathoccurred.

PRE-PLANNINGOur staff includes funeral pre-planning specialists. Call foran appointment so that all your questions can be answered.Pre-Planning is an important part of arranging ameaningful funeral service. There are also emotional andfinancial benefits to having services arranged in advance.


MEMORIAL CONTRIBUTIONSAt the time of arranging the details for your loved one’sfuneral, you may select a memorial fund to which friends andrelatives may choose to donate. We are supplied withappropriate cards and envelopes for most organizations.At the conclusion of the service, the cards and envelopes willbe placed in a case and given to the family.

CEMETERY CHARGESA cemetery lot may have been arranged for in advance ofneed. If it is necessary to purchase cemetery lot or cryptspace at the time of need, it is best to do so as soon aspossible after the death. In either case, local cemeteriesrequire an opening and closing charge to be paid at thetime of the funeral. Usually the grave or crypt space whichis being used must be paid in full.

CEMETERY MARKERS AND MONUMENTSA cemetery memorial is an important part of our service.We feature fine monuments, and other quality granite andbronze markers of which we have samples in ourshowroom. Each cemetery has its own regulationspertaining to the size and type of marker or monumentthat may be installed. We will be happy to assist you inselecting an appropriate marker.


ACKNOWLEDGEMENT CARDSWe have acknowledgement cards available if the family sochooses to purchase them. There are different styles fromwhich to choose. Proper etiquette dictates that you send anacknowledgement card to those who send flowers,contributions for memorials, masses, etc. and to those whodo a special favor such as bring food to the house, meetfriends or relatives at the airport or any other specialerrand for the family. We also suggest you send a thankyou to the pallbearers and any fraternal order, i.e., MasonicLodge, K.of C., Elks, American Legion, etc. whichconducted a memorial service. It is not necessary to sendacknowledgement cards to those who only pay theirrespects at the funeral home or send sympathy cards.An appropriate time to mail the cards is a week or twoweeks after the service. If the sentiment on the card endswith “By the Family of”, the first name, middle initial andlast name of the deceased should be signed directly below.

INSURANCESWe are prepared to assist you in notifying the life insurancecompanies of the death. All companies require a certifiedcopy of the death certificate along with surrendering thelife insurance policy and completing a death benefit claimform.


Estimated delivery time to the cemetery will vary depending on the type of marker ordered and season of the year.

LOCATIONS 84597 Martenson Info 9/17/15 3:22 PM Page 16 ... · to view your family member prior to...

Documents

Transcript of LOCATIONS 84597 Martenson Info 9/17/15 3:22 PM Page 16 ... · to view your family member prior to...