Local Tour Guide

Group3

Preparation

Tina

Nature and possible interests of the Guest

DestinationGoogle Map

Fine DetailsCellphone, batteries, and power BanksNumber for Taxi company

The Tour Itself• Knowledge

History, Culture, Food, Religion, Society, etc.

• Consult CNN Travel for translation

On the Job

Lisa

Basic Jobs• Introduce yourself and be acquainted with

your guests• Check the number of your guests anytime and

anywhere• Always bring your cell phone• Interact with your guests actively and be

attentive to their need and safety

Other Jobs

• Help guests carry heavy things• Help guests use chopsticks at mealtime • Help guests negotiate for prices

Questions•Is it appropriate to help guests at mealtime? Westerners may not welcome such actions of over-hospitality.•How does local guide negotiate for guests over prices so that we don’t create the impression that local merchants are cheaters?

Dealing with Emergencies

When you are leading a group of guests…

And someone wants to leave to the toilet. You should…

• Tell him/her where the restroom is and where he/she can find you.

And some guests disappear and the rest of them are still with you. You should…

• Send the other guests back to their room/place, then report the situation to the supervisor and seek the missing one.

When you are leading a group of guests…

And one of them accidently sprained his/her leg. You should...

• Find the nearest hospital or emergency station to settle him/her, if not, try to get some ice from nearby stores and then call a taxi to send him/her to the doctor or back to his/her room.

You suddenly feel a fire burning in your stomach and you need to go to the restroom immediately…

• You should ask your colleagues to cover for you temporarily. If there is no one that can help, make sure you let the guests know how and where to find you in a little while.

Thank You