local social government
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Transcript of local social government
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• Digital engagement– Communication– Engagement– Digital democracy
• Public service transformation– Service co-design– Change management– Cross-organisational collaboration
• Social innovation incubation– Idea generation– Project co-design and support
FutureGov does
this is not about technology (well, not only)
A means to an end•Making organisational change happen – and stick•The world is not short of change theory•But do we have theory fit for public services 2.0 purpose?•How to open up government to the positive effects of the networked world while mitigating the risks?•Managed transition or disruptive innovation?
building blocks for #localgov innovation
open
social
democratic
collaborative
inclusive
networked
fix the system
eGov 2.0
More efficient and effective government ‘as is’
create a new one
WeGov
People powered public services redefining the role of government
the big debate
or
DemocraticGov
Leadership 2.0CollaborativeAction orientedPermission to experimentPublic value over public bodiesIntrapreneurs and entrepreneurs
old skool leadership done in a new skool way
TransparentGov
"It's about cutting waste; it's about driving improvement and accountability in public services; and it's about boosting the economy by enabling entrepreneurs to use public data to create new applications."Above all, it is about a shift of power from the state and a fundamental trust in the ability of people to work together to transform our society.”
Francis Maude, UK Cabinet Office Minister
power of public information
Making city government easy to access and easy understand
wikiGov
ideas for everywhere – why not?
Reach Out and Engage Right
know your (online) communities
- it’s big news
Gov 2.0 for a new kind of public services
making Gov2.0 meaningfulhttp://safeguarding2point0.com
prototype app
SMITH
LIVES WITH MOTHER & FATHER (MARRIED) 2 SISTERS 1 BROTHER
ICS CASE NOTES TRENDING TOPICS
Height & weight (NHS) School attendance
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CASE STATUS
CASE ACTIVITY
I can no longer stand P.Diddy's motivational "lotta work to do! let's go people!" Tweeting. He's like a contestant on The Apprentice.
# Missed appointment# Upset# Nutrition concerns# Uncle# Older friends
1 day ago JOHN SMITH’S TWITTER STREAM
ICS CASE NOTES TAG CLOUD
HOME | ICS | VISIT THE AUTHORITY INTRANET
Feeling really fed-up 2day. Haven’t seen my son in 5 days and now I’m beyond caring. Brat.
1 day ago JOHN SMITH’S FACEBOOK STATUS
# Missed appointment# Upset# Nutrition concerns# Uncle# Older friends
Bruisesfather
6 Mo 3 Mo Now
...I noticed the bruises were starting to fade..Case Notes, PCT, Local Area. 12/04/10.
read more
Special consideration should be given to the sensitive
nature of the content. Context should be provided for ambiguous or emotive
phrases, one way of doing this is showing snippets in roll-
overs.
stimulating public services 2.0
DIY Gov
collective action for civic outcomes“The web has dramatically reduced the cost of collective action” – Clay Shirky
Examples
- Ushahidi (developed in Kenya) now being applied in Western context to organise community response to snowmageddon, clearing bus stops of snow
- Open street map rapid response to emergency in Haiti
Worlds come together - social enterprises doing deals with major UK government depts - mutual benefit or or life world being co-opted by systems world? - can social innovation thrive without the support of government?
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Worlds collide - a delicate relationship for the state to work with the innovators - system often ill equipped to manage such relationships with networked organisations - can result in clumsy or anti-innovative practice by government
the case of MyPolice - MyPolice.org – successful emergent innovation playing a useful intermediary role for the state - MyPolice.org.uk – the state knowingly adopts names and a web address more usually associated with the ‘life world’ to mimic and seek to increase trust and engagement with the system
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new ways of managing change: social innovation
Simpl isn’t just about cash – people and organizations have much to offer in kind
Office space
Users to test ideas
Staff time
Contacts and connections
InclusiveGov
“Cities have the capability of providing something for everybody, only because, and only when, they are created by everybody"
Jane Jacobs
how BIG is your society?
connecting citizens
Accessibility as key to widen out nowAccess to public services 2.0 uneven based on a variety of factors
new technologynew opportunity
SocialGov: enabling social mixing and creativity
support places for collaboration and change - the importance of social space for innovators inside and outside of government to work together - learning behaviours and new forms of leadership - creating a safe space to share, learn and collaborate
LocalBySocial.Net
Carrie Bishophttp://wearefuturegov.com
http://twitter.com/carriebish