Local Offer - Workshop -24!10!2013

8/13/2019 Local Offer - Workshop -24!10!2013

1/19

SEND Local Offer

Jonathan Wilding

Project Manager

Oldham [email protected]


2/19

Introduction

LAsare required to publish a Local Offer of SEN &

Disability Services.

Provides accessible information about services availablein the area for parents, young people & professionals

In Oldham this is being planned and delivered in our role

as an SEND Pathfinder Authority and alongside the

development of an All Age Disability Service


3/19

What is the Local Offer?

Single source of information

relating to education, health

and social care services for

children & young people

from 0-25

Details on eligibility for

specialist services

Provides information for

C&YP with lower levelneeds without a statement

and EHC plan (replacing

statements by Sept 2014)


4/19

Local Offer in Oldham

Provides shape and structure in a complex and

potentially fragmented multi-agency environment

A shared framework around which services can be

organised

Public & shared statement of expectations from services

to improve transparency & accountability

Need to ensure this is embedded as part of universal

service offeringnot in a separate bubble

Provides a lever to encourage inclusivity of all

provision


5/19


6/19

Local Offer Content

In Oldham we have identified: Existing sources of information:

Family Information Service - Electronic Service Directory

Short Breaks Local Offer

Health service directory

Provision commissioned through Education

Gaps in information - related to SEND reforms

Needs to capture changes to financialrelationship with schools

We need to improve our service directoryhave commissioned changes to improvesearch functions but implementation delayed


7/19

Consultation & Engagement

Testing & feedback on design

Have held 1-1 usability testing sessions with

28 parents (using Silverback software)

Focus groups with Parents & Carers - via

various support groups & schools

Consulting with Young PeopleBarrier

Breakers group Feedback from professionals - schools and

other services


8/19

Parent & Carer Engagement

Developing increasingly strong links with

POINTOldhams Parent / Carer forum

Principle of Co-production is central to allPathfinder developments


9/19

Initial Feedback from Service

Users Asked users to identify their preference

from a number of good practice examples

Majority have identified Trafford MBC

Local Offer Website as a good example


10/19


11/19

Potential developments

Service users have strongly requested

review & feedback facilityTrip Adviser

for services

We are building this facility into our

directory but have yet to fully evaluate the

associated risks and benefits

This has major implications for providers

May or may not approve its usage


12/19


13/19

It can't be right that you can find outexactly what a hotel or restaurant is like,

in just a short time searching the web,

but people have so much trouble

working out the standards of different

care homes and home care providers -

when that choice is so much moreimportant.

(Paul Burstow, Care Services Minister

Reported on BBC News, 2012).


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Challenges to on-line reviews

Volume of customers too low to generate

enough content

Families wary of leaving negative

comment as this could impact on the care

they receive

Not the same as word of mouth

recommendationslimited context

Maintaining trust and credibility of site


15/19

Barriers to Access

Clearly not all users access the internet

Word of mouth is key

We are focusing on ensuring face to faceservices are aware of the Local Offerso

it becomes theinformation source

Need to ensure awareness within keyfront door services schools, childrens

centres, libraries, community groups,

health centres, etc.


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Implications for schools?

Schools are the single largest contributor to the

SEND Local Offer

Oldham Council will publish expectations on

what schools are expected to provide but the detail of whats on offer determined at

individual school level

Schools need to publish and promote their ownlocal offer

Schools also may want to engage with 3rd

party providers as a commissioner


17/19

Implications for Providers?

All Education, Health & Care Plan recipientswill be able to request a Personal Budget

Customers demanding more flexibility

Block contracts will be shrinking

May lead to hybrid rolese.g. TA in school,

PA at home

Complexity as to who the customer is need to satisfy demands from a range of

perspectives


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Resources & Support

Oldham has developed the following resources:

Frequently asked questions document - parents and

young people have identified these - relevant to any

school or FE setting

Suggested pro-forma template for schools setting out

their local offer

Government have recently updated their

Pathfinder briefing packs, available at thiswebsite:

http://www.sendpathfinder.co.uk/infopacks/
http://www.sendpathfinder.co.uk/infopacks/http://www.sendpathfinder.co.uk/infopacks/http://www.sendpathfinder.co.uk/infopacks/


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To what extent are you

Involving parents & young people in co-

production?

Working across all services?

Building on existing resources?

Setting out routes of complaint & lines of

accountability? Linking local offer to commissioning?

Local Offer - Workshop -24!10!2013

Documents

Transcript of Local Offer - Workshop -24!10!2013