Local Government Solutions Forum

Transformational Government Enabled By TechnologyGeoff Connell, London Borough of

Newham14/03/2007

Barcelona 2007

Transformational Government Enabled By New Technology

• What I plan to cover...– Newham

• Where is it & what’s it like?• What is “Transformational

Government”?• What does it mean in Newham?• What is the technology?• How does it work in Newham?• Partnership Working.• 2012 Opportunities.

Where is Newham?

In the heart of the East End of London, England

Here

What’s it Like in Newham?

• Strong & Stable Leadership– Sir Robin Wales - elected Mayor since 2002, –previously leader of the Council. – Dave Burbage CE

• Challenging, Vibrant & Exciting – Poor - 11th most deprived borough in England & Wales (3rd in ‘98)– Diverse - highest level of ethnic diversity in UK, 60 BME groups, – large number of communities– Translation services provided for over 130 languages– Young - nearly 40% of the 245k population are under the age of 25, and highest birth rate in UK– Council culture supportive of innovation, particularly though ICT– Massive regeneration programme underway

• Complex– 250k population, 800 services, increasingly joined up with partners– £700M+ Annual expenditure - Outer London borough!!!

What Is Transformational Government?

• The Transformational Government strategy was commissioned by Tony Blair and published in November 2005.– It outlined three main themes aimed at:1. making services citizen and business centred; 2. delivering a step change in the professionalism with which

technology is delivered to government departments and 3. encouraging a shared service approach to release efficiencies

across the system and support delivery more focussed on customer needs.

• Quote from “Vision” Twenty First Century Government is enabled by technology – policy is inspired by it, business change is delivered by it, customer and corporate services are dependent on it, and democratic engagement is exploring it. Moreover modern governments with serious transformational intent see technology as a strategic asset and not just a tactical tool. Technology alone does not transform government, but government cannot transform to meet modern citizens’ expectations without it.

What Are the Expected Outcomes?

• To meet increasing public expectations & keep up with private sector developments.

• To help make front line public servants more efficient and effective.

• Reduce back-office staff & move to the front line.• To reduce costs – Gershon, CSR07 etc.• To provide personalisation and choice.• Not just to “transform” now but to create the capacity

to innovate & change in future.• Annual government ICT spend estimated at £14Bn

including 50,000 staff.• Rationalised and integrated infrastructure: technology,

agencies & data. Legacy of IEG?• Directgov & Business Link reflecting both customer

centric services and rationalisation activities.• Primarily focussed on Central Gov?

So what has this meant in Newham?

• Services designed around the Citizen (and in future business) rather than the needs of the organisation.– One Council Approach, with access through

– 1 Corporate Call Centre– 8 Local Service Centres (10 minutes travel)– MS CMS based Web Site + MOSS

• Professionalism– CIO, Leadership, Portfolio Management, Programme

Management, Project Management and no technology projects! (People, Process & Change)

• Shared Services– Means many things to many people.

• To us it’s firstly joining up the internal silos. • Then reshapng end-to-end service delivery proceses

with local delivery partners such as Health • Also Sharing opportunities regionally and thematically

(aggregated procurement, trading services with each-other and also shared development). (SLG & SSN)

– Example: Newham Language Services (as is now)

Where Does The Technology Fit In?

• Industry at a 10 year inflexion point, last time saw the web and before that it was the PC.

• Now it’s about web 2.0: collaboration, “always on” & “on demand” supporting mobility and new ways of working more generally.

• So we need...• Joined up networks, with• Authenticated access and• Trust arrangements based on• Standards and• Data sharing protocols.• Enabling...• Partnership working,• Shared services and• Access anytime, place, where.• & make it Cheaper too!

The Problem With Integration and Silos

How it used to look!

Technical, complexand hard to manage

Integration Hub

For Systems & Data usingBizTalk & Web Services

Enterprise Systems

FMS / MP3 (Masterpiece)Anite IMS (Debtors)

HRP (Trent)Corporate Debt

Information Governance/FoITechnology Components

Corporate Services

e-Payments (PARIS)Intranet

SharePoint/Content Management

DIP / EDRMSEnterprise WorkflowSMS Text Gateway

IVRAuthentication

e-mail & Calendar

e-formsMobility & Flexible Working

Performance IndicatorsWeb GIS

Newham Information Systems Architecture

Geoff Connell & Shane B Mills

Data Exploitation Tools

Data Warehouse

N. I. M.S

LASC P.I.M.S

GEAC - Performance M.S

31 January 2007

People

Property(NLPG)

MultiVueEntity

Synchronisation

Master Data Sets

Business(SBA)

Staff

External LinksGovernment Gateway

NLPG HubHealth ServiceLSP Partners

Registrar GeneralDWPDVLA

Private Sector PartnersLPSN / LGfL

Mediated

Ro

yal M

ail

Face to F

ace(LS

C’s)

e-m

ail

Self-Service

Internet

Kiosks

Digital T

V

Wireless

Customer Access Channels (Citizen & Business)

Presentation LayerInternet Layer

Customer Relationship Management (Customer Tracking)Business Logic & Corporate Technology Components

Telephone

(automated)

Te

lep

ho

ne

(Co

nta

ct Ce

ntre

)

Line of Business (Service) Core Systems (via adapters)

iSY

S (iW

orld

)

Pe

ricles

Choice-B

ased Lettings

ELR

EG

/Strand

RS

S/R

egistrar

Ca

reF

irst

Esta

tem

an

Cin

erg

ic

Sym

olo

gy InS

ite

UN

Iform

Imp

ulse

NN

DR

Ma

yRise

EM

S

Do

Mo

re

Fla

re

TA

SK

Repairs&

Stores

Revs &

Bens

Ho

using a

pplicatio

ns

Electo

ral R

eg

ister

Births, D

eaths &

Marriages

Integrated Children’s

System

/ Social C

are

Property &

A

sset Mgm

t

Parking M

gmt

Highw

ays

Regen, E

nforcement

& P

ublic Protection

Pupil S

ervices

Busin

ess R

ate

s

Public R

ealm

Educational A

dmin

& M

anagement

Sports &

Leisure

Crim

e & A

SB

Housing M

gmt

SIM

SS

chools Adm

in &M

anagement

Joining up the information

Joining up the services

Partnership Working: SLG & SSN

• Shared Learning Group• Flexible Working• Integration• Collaboration • Identity Management, etc

• Solution Sharing Network• Info Governance & Standards• Assistive Technology• CRM, etc

The 2012 Opportunity

• Newham plan to supply:– Primary Converged Network Infrastructure (extended dark

fibre)– Wireless (utilising primary infrastructure)– Primary & secondary data centres – CCTV (over converged digital network)– Digital Signage & Outdoor Media– Planning and ICT for ODA – use Newham’s Network,

Hardware, Applications and support services – done!– Language shop 2012?

• Enabling Newham to maximise the technological legacy from the games.

• Could make a real difference to local people and businesses.

© 2007 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.