Local Digital Futures presentation by Westminster City Council and Tigerspike on their mobile...
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Transcript of Local Digital Futures presentation by Westminster City Council and Tigerspike on their mobile...
Westminster & Tigerspike:Mobile working pilot April 2014
Q & A
Unlock the Power of Personal Media
Agenda
About WCC
About Tigerspike
Why we did the Mobile Working Pilot Research Phase?
The Approach
The Outcome
SAN FRANCISCO
LONDON
SYDNEY
MELBOURNE
SINGAPORE
DUBAI
NEW YORK
Global experienceover 10+ years
ConsultingUser experienceUser interface
Multi-platform development
Licensing Support
Pure design & UX agencies
Pure technology firms
Software development& user experience
5
About WCC& Mobile Working
6
Why the Research Phase?
• Fully understand the challenges facing
WCC ASC Teams in mobile environments
• Design Mobile Software to solve real
business problems, not just a new shiny toy
• Following Tigerspike trusted Kallide process
ensure we have a solid understanding of
Users, Context, Technology and Strategy
with which to launch project development
phase.
User shadowing: Mobile Experience Map
Pain points:- I can’t access my work
email when working offsite
- I can’t access Frameworki when working off site
- I can’t check my calendar when working off site
- I can’t share services information with the clients
- I can’t access contact numbers from other services
8am 9am 10am 11am 12pm 1pm 2pm 3pm 4pm 5pm
Read news online
Complete the Review visit Search online for
relevant info after the client visit Read
private emails
“I manage my client visits with my personal
spreadsheet and outlook”
“I take photos with my personal phone to
record the environment”
“So many emails to reply to… but I can’t access to my
account outside the office”
“I can’t show the client the equipment
catalogue”
“I type and email myself case notes so I don’t
forget anything relevant”
Care Manager- Review AdultsTeam: Review
”I’m never without my mobile phone and I love apps. I even found some that make my job easier!."
Technological awareness
Work experience
Risk tolerance
Low High
Low High
Low High
Off site work
Check social media
Check Google maps
Takes a photo of the
bathtub
Uses a measurement tape app to measure the
bathtub dimensions
Type case notes on
mobile and send them by
email to myself
Type case notes on
mobile and send them by email to
myself
Personal mobile use working off site
Check Public
Transport
Complete the Review visit
Communicate with
impaired client with her tablet
“It’s sometimes challenging to find an address or people at
home”
“I can’t access to online records to contrast
information”
On mobile
ReshmaSharma
Approach
Frameworki and office environment Approach
User Centred Design – Persona
creation
"My days are pretty full, so I try to make the most of out my time"
About me:“I am a UI designer and I joined Tigerspike 18 months ago. At work, I need to get "in the zone" to get really productive”.
Tasks: - Getting as much done as possible and leaving on time.- Sharing my experience with other and
learning from them.
Expectations: - Getting as much done as possible and leaving on time.- Sharing my experience with other and
learning from them.
Anne White, Assistant Occupational Therapy Care Manager
”I like to rely on pen and paper to take notes. I think clients appreciate that I’m listening to them, instead of looking at a screen."
Assistant Occupational Therapy Care ManagerTeam: Reablement
Peter Williams
”I’m never without my mobile phone and I love apps. I even found some that makemy job easier!."About me:I’m from South London and I’ve been working for the council for the last five years. I have a Sociology background in assistive technology but I currently work as care manager for ASC. I’m 32, married and have two young children. My days are very busy at work, as well as my evenings back home with my family.
Tasks:- Complete Review visits- Write review reports- Re-purchase services- Refer services- Cognitive assessments- Re-calculate budgets- Write support plans- Duty service
Care Manager - Review AdultsTeam: Review
Technological awareness
Work experience
Risk tolerance
Low High
Low High
Low High
Reshma Sharma
Pain points:- I can’t access my work
email when working offsite
- I can’t access Frameworki when working off site
- I can’t check my calendar when working off site
- I can’t share services information with the clients
- I can’t access contact numbers from other services
Expectations: - Getting as much done as possible and leaving on time- Have tools that improve my efficiency at work
About me:I’m an Assistant OT Care Manager from Bristol. I’ve been working for the WCC ASC since 2002. I’m 45, married and have three children. I enjoy spending time with my wife and kids and watching sports.
Tasks:- Visit clients- Core assessments- Goal planning- Purchase equipment- Refer services- Sign posting- Duty service- Care package
Technological awareness
Work experience
Risk tolerance
Low High
Low High
Low High
. Pain points:- I can’t access my work email
when working offsite- I can’t access Frameworki
when working off site- I can’t check my calendar
when working off site- I can’t share services
information with the clients- I can’t show and order
equipment when working off site
- I can’t access contact numbers from other services
Expectations: - Getting as much done as possible and leaving on time- Have tools that improve my efficiency at work
The Digital Omnivore The Technophobe
Approach
Mobile user needs, goals and challenges Approach
Outcome
Empowering off site work with mobile: The three Cs
Communication
Consultation
Contextual productivity
Based on your user needs and their aspirations, we’ve identified three key areas that can benefit from mobile to improve off-site work
Outcome
Outcome
Q & A
Cameron Franks - Commercial & Strategy Director, [email protected]
Richard Biscoe – Project Manager MWP, WCC [email protected]