LLucas_Resume

LYNNE LUCAS, MBA, CSM, PMPPROJECT MANAGER, GLOBAL SOFTWARE DEVELOPMENT

Strategic & Innovative Enterprise Software Development Manager

MBA-Educated, multidisciplinary project management professional with over eighteen years of enterprise-level project management, software development, and software delivery life cycle experience. Proven ability producing bottom-line results by integrating legacy systems with enterprise ecommerce applications. Strong project planning, budgeting, stakeholder & vendor management, application development, and resource management experience. In-depth knowledge and experience in lean methodologies, technology forecasting, analysis, program execution, quality assurance, and dashboard reporting. A leader with an inter-personal and diplomatic management style with focus on cultivating relationships with customers, IT and business partners, shareholders and cross-functional teams both on-shore and offshore.

Proven leader who drives, manages and executes software development initiatives for projects globally, while providing technical & strategic planning expertise, and driving

productivity & process improvements.

Project & Development Management StrengthsEnterprise Level Project

ExecutionFull SDLC Management &

LeadershipProcess Improvements (Lean

Methodologies)Matrix Resource Allocation &

EngagementDomain Knowledge in

Ecommerce & Logistics Agile Coaching &

ChampioningScope Definition & Project

InitiationExtensive background in Java-Based Software Development

Certified Scrum Master/varying Agile

Frameworks (Product, XP, Scrum)

PROJECT MANAGEMENT & SOFTWARE DEVELOPMENT EXPERIENCE

Home Depot, Atlanta, GA 2013–presentProject ManagerResults-driven Project Manager responsible for delivering new strategic initiatives through best practice project management techniques. Developed strategic initiatives which delivered leading-edge online retail capabilities with the business partners, onsite & offshore technology teams, and external vendors and agencies. Duties included project governance, financial management, project budgeting, resource forecasting and management. Also responsible for risk / issue management, project plan management, project execution and control, status reporting, and communication.↘ Project Budgeting & Resource Allocation: responsible for projects ranging from $.5M to

$15M, involving anywhere from 3 to 216 resources. Controlled multiple financial projects via various PMO tools, including THD-internal PM tools for forecasting, monitoring/controlling costs and reporting, as well as 3rd party tools (ex: SAP) for budget planning and control, vendor management, resource management & allocation, and purchasing. Manage expense and capital plans to within +/-5% variance. Align budgetary reporting with PMO for audit (incl. SOX compliance) and portfolio health checks. Accountable for the on boarding & roll-off of resources within the portfolio directly tied to the budget at contract or SOW rates. Assisted

3656 Ramsey Close Atlanta, GA 30331 [email protected] www.linkedin.com/in/lynnelucas/

with creation/review of SOWs and submission to executive management for approvals. Also responsible for the creation of work orders (purchase orders), management of resource time sheets, as well as verifying reported time with resources to ensure timely payments. Mentoring and providing guidance to other project managers on both PM tasks & duties, as well as Agile methodologies.

↘ Project Management, Monitoring, Execution and Control: Created detailed SDLC-driven project plans and schedules, resource allocation, work breakdown structures, SOW requests, and related purchase orders & contracts. Created various Project artifacts, such as the Project Charter, scope documents, forecasts, plan (using Microsoft Project), SOWs, RFCs, and RFPs. Attended and presented at Solution Review Board meetings for Architectural & Internal Review Boards by the cross functional IT teams. Performed project management activities including: initial project definition, scope analysis, task identification, resource allocation, communication to management hierarchy & project stakeholders, and project termination/closing tasks (including releasing project resources).

↘ Risk Management: Identify, track and control risk associated with resources’ costs, schedule and technical design. Complete risk assessments, conduct risk mitigation meetings and create risk mitigation strategies, as well as communication for impacts across matrix teams, as well as to any impacted stakeholders.

↘ Product Management (Agile): actively implemented Pivotal Lab’s Product Management processes, including: attending Product Management training sessions, THD product management forum, external Product Management meetups (Agile Atlanta, ProductTank Atlanta, The Product Group), shadowing THD product managers to observe the Pivotal method, writing user stories and planning for iterations using Pivotal Tracker, pairing with product management partners for the Order Visibility and Monitoring & Alerting teams, and conducting the four Agile ceremonies: Daily Standup, Iteration Planning Meeting, Retrospectives and Backlog (Story) Grooming.

↘ Interviewing & Recruitment of New Hires: Working with contracting vendors to provide eligible candidates to interview for open DBA requisitions, reviewing resumes and forwarding to interviewers, scheduling both telephone screens and on-site interviews for DBA candidates (including logistics, conference rooms, coordinating interviewer schedules, etc.), tracking resume submission, turnaround times on screenings & interviews, and quality of candidates (by vendor), reporting on vendor submissions to management (to gauge which vendors are providing better quality candidates), and onboarding of hired DBA candidates, including: Internal technical supports requests for: employee IDs, server access, Active Directory

requests, administrative rights, Opsware access, Unix access, RSA tokens and associated rights for remote access to both LLC and production environments

Escalation of SAFE & ARP requests to drive towards completion (these are not being auto-provisioned, or completed in a timely manner)

Acquiring and assisting new hires with setting up repurposed laptops/equipment, as well as tracking equipment.

Home Depot, Atlanta, GA 2010–2013Sr. Technical Systems Analyst (Agile Scrum Master)Joined Home Depot in 2010 as a Sr. Technical Analyst, responsible for driving Agile projects as the Scrum Master as well as designing Java-based ecommerce Software Application Development for HomeDepot.com. Liaison between Scrum team, matrix technical teams and IT business partners, providing Agile coaching/cheerleading, as well as ecommerce domain & framework knowledge, design direction and solution architecture.


↘ Scrum Master/Agile Framework: Served as the Scrum Master for the InternalSearch, Beta site, API’s (Cart & Checkout, Product Details, Search and StoreFinder), all which used the Agile methodology – Scrum based. Facilitated the daily standup meetings, ensured stories/tasks were adequately resourced, and that the team in general remained on-target. Helped business partners create/define epics, and break down those epics into stories/tasks along with the development team. Drove and facilitated the four Agile ceremonies: daily standup, IPM, retrospectives and story (backlog) grooming. Assisted the business partners with user identification & business case documentation. Used tools such as JIRA and AgileZen for storyboarding, as well as tracking & reporting velocity. Planned sprint planning, sprint review and retrospective meetings with both team and stakeholders (business partners). Acted as a coach/cheerleader/trainer for team members unfamiliar with Agile.

↘ Technical Analysis: Acted as the Senior Technical Systems Analyst for projects, including InternalSearch, Project LeapFrog and CloseQuote project. Helped with the implementation of the InternalSearch project, which included enhancements to the existing HD.com search functionality, navigation and results, and improvement of the overall search experience to customers of HD.com.

↘ Technical Design Documentation: Completed technical documentation such as the System Design Specification, System Architecture Document, Production Support Document, Operational Readiness Process document, Disaster Recovery plans and implementation plans/Request For Change documents for various HD.com projects, including Leapfrog, CloseQuote, and InternalSearch.

↘ SDLC Framework: Acted as a team member in all aspects of the development lifecycle for her projects, from requirements through production implementation. Initiated and directed the analysis and design phase, as well as directed the Lead Developers through the remaining phases (development, testing, implementation and post-production). Proactively resolved infrastructure issues, and supervised System/QA testing, UAT, managed defects and assisted with overall implementation.

↘ Configuration and Implementation Support: Served as Release Manager / Policy Captain for Online IT. Created RFCs & Change Requests, as well as Opsware packages and deployed software policies on the TomCat Grid. Provided details to external teams for configuration and implementation of production deployments. Worked with matrix THD teams (including Application Platforms, QSI, Security and Networking).

Georgia State University, University of Phoenix, Colorado Technical University (locations varied) 2008-2010Associate Professor – Computer Information Systems DisciplinePrimarily responsible for teaching online classes within the Computer Information Systems discipline to undergraduate students within the CIS department. ↘ Course Management: Developed course materials, assignments, exams and provided

guidance to students within classes.↘ Courses Included: Systems Analysis with UML, IT Project Management (covered SDLC as well

as Agile methodologies), Introduction to Computers, Database Management Systems and Web Design/Scripting.

↘ Skills Taught Included: SQL, SQL Server 2008, JavaScript, DHTML, HTML, CSS, Visio 2007, Project 2007, JavaScript, and UML.

↘ Technologies Used Included: Adobe Breeze, Elluminate, SharePoint and Vista/WebCT products.


AT&T, Alpharetta, GA 2008Sr. Java Developer – ATT.comResponsible for coding performance test scripts and/or simulators for AT&T Mobility. This included coding in multiple languages (C and/or Java) and use of performance testing tools (LoadRunner, VUGen) to performance test new/existing ATT Mobility Retail applications.↘ Software Simulation Testing: Duties included simulating middleware applications in testing

environments, replicating JDBC calls, API calls, administering servers ensuring Weblogic and/or application installs were properly completed, checking for performance impacts, such as threading issues, memory leaks, CPU utilization.

UPS, Roswell, GA 2005-2008Project Lead – UPS.comLead developer and project lead, managing risks & issues, develop and manage requirements, allocate/manage matrix project resources in a projectized environment. Communicate/report project status to both management hierarchy as well as the project team, analyze cost variances and work breakdown structures to identify cost overruns.↘ Project Lead: Managed/directed team of Java developers through all phases of SDLC cycle,

including all management responsibilities except HR functions. Allocated & assigned development resources to Java-development projects, and directed team through projects from initiating through post-production support. Initiated and drove team through the analysis and design phase, as well as directed the team through the remaining phases (development, testing, implementation and post-production). Proactively resolved risks/issues impacting the development team and/or matrix resources, and also supervised matrix teams through the System/QA testing, UAT, and assisted with overall production implementation.

↘ Project Analysis: Created and maintained project plans (via Microsoft Project), and schedules for development team, reported status & metrics for team, managed scope & timelines, submitted/managed work estimates, and ensured deadlines were met.

↘ Requirements Gathering: Collected, documented, and certified business & functional requirements for requirements development. Conducted and facilitated JAD sessions with project team and stakeholders. Facilitated end-user reviews and signoffs of business, functional and technical design documentation. Performed risk assessments, impact analysis, including “gap” analysis, of new system and/or functionality. Developed Test Plans and Test Cases for small to large projects.

↘ Solution Design: Created proposed business solutions, requirements documentation, data models and data designs using Visio, iRise, Caliber DefineIT. Managed deliverables including requirements documents using Rational RequisitePro. Analyzed and researched the impact of proposed solutions and assigned prioritization of business requirements.

UPS, Roswell, GA 2001-2005Sr. Java Developer – UPS.comCoded, tested, validated and deployed both new and/or existing Java components, and related assets, and GUI content in a structured development environment. ↘ Java Development: Experience coding within MVC architecture, Struts framework, Java

Design patterns, JSP’s, Servlets, and JMS. Implemented/installed both application components and graphical user interface content into the production environment. Worked on several web-based (front-end, user-facing) applications, such as Quantum View Manage, Internet Pickup and Notification Email Service.


↘ GUI Development and Website Design: Responsible for the creation of graphics & HTML/CSS content, technical documentation which included Application Design documents and Functional Design documents, as well as Testing Plans, Business Requirements, and other functional documentation. Serve as a subject matter expert and providing technical analysis to non-technical internal customers.

EDUCATION, CERTIFICATIONS, TRAINING & AFFILIATIONS

Education: Bachelor of Business Administration (Computer Information Systems) Georgia State UniversityJoint Masters of Business Administration (Information Systems & International Business) Georgia State University

Certifications: Certified Scrum Professional (CSM) Scrum Alliance – 12/2010Project Management Professional (PMP) PMI – 5/2015

Training: Study Abroad in International Business (Rio de Janeiro & Buenos Aires - 2007) | Agile Methodologies (2010) | Scrum Certification (2010) | Velociteach PMP Exam Prep (2013)

Affiliations:

Awards:

PMI | Agile Community of Practitioners | AgileAtlanta | ProductTank Atlanta | National Black MBA Association | Scrum Alliance CSM’s User Group | AJUG Atlanta | Another Way Out Mentorship Program | YearUP Atlanta Mentorship Program | United Way V.I.P. ProgramMoses L. Reid Award for Entrepreneurship (2008) | Business International Education Grant Winner (2007)

AT A GLANCE SKILL MATRIX

Project Management & Development SkillsProject

ManagementAgile & Lean

MethodologiesEnterprise Software

DeliveryEcommerce Application

Development

Change Management

Certified Scrum Master/varying Agile

Frameworks

Strategic Planning Risk Management Project Control & Communication

Resource Forecasting & Management

Software Documentation

Requirements Management

Quality Assurance Team Leadership Vendor Management

Business Process Management

IT Management Solution Architecture

IT Testing Offshore Team Management

Agile Coaching SDLC Java Development Object Oriented Design

IT Internationalization

Internet Technologies &

Standards

Front-End Development

GUI Design CMS & CRM system implementation

User Validation & Acceptance Facilitation

TECHNICAL EXPERTISE


EARLY CAREER SNAPSHOT: Software Developer Java Development | Ecommerce Application Delivery Multiple Fortune 500s

Java Development: Java (JDK 8), J2EE (Struts, MVC, JMS, EJB, JSP, Servlets), Ant, Weblogic 7.X/8.X, Websphere 5.1, MS IIS, Tomcat 4.1/3.2, Oracle Development Tools: Spring, Eclipse, JBuilder, iPlanet, XMLSpy, Visio, Rational Rose, Project 98/2000, Merant (PVCS) Tracker, Unix/Linux (Sun Solaris), Perl, Shell scripting, SQL Server 2008, Visual Source Safe, CVS, Merant Version Manager, Merant Tracker, LoadRunner, VUGen, SharePoint Development Methodologies: Agile, Scrum Master/Framework, Lean Methodologies, Object Oriented design, UML, Design Patterns, all phases of SDLC including System & Integration testing and Internationalization Internet Technologies: ASP, PHP, HTML, DHTML, CSS, XML, XSLT, CGI, JavaScript, AJAX


LLucas_Resume

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