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LKIN17: Kanban for Business - Avinash Rao
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Transcript of LKIN17: Kanban for Business - Avinash Rao
Kanban for Business
Avinash Rao
1
Its always the Business, isn’t it?
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“How has your Kanban improved the business?”
• Bragging about a project delivered with 30% additional scope with the same team and timeline using
Kanban
(to anyone who would listen)
• Account Manager: “So, tell me, Mr. self-proclaimed-hotshot, if Kanban is so great, how would you
improve my business? IT is getting more complex, because the world and business is getting more
complex everyday!”
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So that got me thinking.
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So that got me thinking.
Me: “So what is it you actually do, Mr. Account Manager?”
AM: “Simple. 1. Increase Revenue. 2. Reduce Costs.”
What is Kanban?
• Visualization
• Matching capacity and work
• Flow
• WIP limits
• Improve collaboratively
• Surely, any business would benefit from this approach?
• And, isn’t the business where most of these transformation efforts fail, anyway?
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An Opportunity
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A Business role in a Complex account, in a Complex market
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Tough:
• Market, Customer, Environment
• Tough, actually means in a lot of cases, Complex
• “Run it like your own company!”
But mere paas Kanban hai!
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Tough:
• Market, Customer, Environment
• Tough, actually means in a lot of cases, Complex
• “Run it like your own company!”
But mere paas Kanban hai!
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ME
Round 1: When you have a Hammer, the World is Full of Nails!
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So what is an Business, exactly?
• Sales
• Delivery
• What’s the nearest nail? Accelerate Sales process
• What’s the nearest nail? Customer complaints about Delivery
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So I did what any Kanban guru (ahem!) would do.
• Boards everywhere, visualize everything
• Hammer, Hammer, Hammer.
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After a week: Drinking from a Firehose
1. It was just Data
2. It was too much to process
I wasn’t an Coach anymore.
And how exactly does this improve the business?
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ME
Take 2: Kanban of Kanbans
• If there is a Scrum of Scrums, surely, there is a Kanban of Kanbans?
• Problem solved - Only the key items from the individual boards!
• Hmm … what key items?
• Is a delay account threatening? Is a missed dependency?
• What if there is new business in the same area – does that show up in the same Kanban?
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Actually, its more complex than that …
Relationship
Sales
Delivery
Operations
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Round 3: It’s a Portfolio, stupid!
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Local Optima
• In a portfolio, how do we influence each Actor’s behavior?
• A board for each interaction?
• The right level of abstraction is in place, but will we have a collection of local optima?
• There is a Services Supply Chain!
• Are Supply Chain measurements the same as the Portfolio components?
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Take 4: I need LEAN
• Process maps to deep-dive into the end to end process
• Process team focused again on the projects – while the indicators are primarily on the projects, the
metrics and actions are often elsewhere
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And now, Round 5
• What does a Kanban mean, really?
• Andons
• Supply Chain measures
• Examples
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Questions?
Thank you!