MOLDOVA ICT driven innovation for Public Administration modernization

Reinforcement of e-Governance in the Danube Region Ljubljana, Slovenia, 2015

GOVERNMENT OF REPUBLIC OF MOLDOVA

CORNELIA AMIHALACHIOAE

Moldova e-Government Center

E-TRANSFORMATION – SUPERSONIC AGENDA

Governance e-Transformation: not an island of efficiency and

innovation, but

an engine to drive, enable, streamline other reform flows

MERGING THE POSITIVE “STORMS”

• Technological Modernization • Public Service Reform • Institutional Remapping • Public Function Reform • Decentralization • Social Innovation • Open Governance

Partnerships

Money

Man power

Mandate

Leadership Moldova

Governance

e-Transformation

KEY INGREDIENTS

E-Transformation E-TRANSFORMATION: INNOVATION ON BOARD

TIMING AND CONTEXT:

AUGUST 18, 2010: Setting up the e-Government Center/EGC - part of Prime Minister Office

OCT.-DEC. 2010: Defining Get vision & roadmap. Developing EGC

JUNE 2011: CIO Council is set

SEPT. 2011: Strategy for Technological Modernization of Governance

JULY 6, 2012: Setting sectorial CIO offices in line ministries

E-TRANSFORMATION: INNOVATION ON BOARD

Digital Services

Information Security

IT capacity building

Favorable Regulatory Framework

Innovative technology

Intelligent IT investment

Data center consolidation

Public services reengineering

Enterprise architecture

Cloud

Interoperability

Modern Access

Channels

Government Technology Strategy Government Decision nr. 710, 20.09.2011

OUR MANDATE

Prime Minister

National e-Transformation

Commission

Management Board E-Government

Center

CIO Council

Ministry

Ministry Agency

E-GOVERNANCE INSTITUTIONAL MAP

Leadership starts the Journey Man Power Delivers Change and Results

19 central PA authorities institutionalized CIO Dept/Office

>50 Coordinators or focal points for e-Transformation in CPA

>40 coordinators for Open Data in the CPA authorities

2,600 public servants trained in e-Governance

a designated secretary for public service reengineering in each CPA

USD 20M

BUDGET

USD 3M USD 1.4M

Whole-of-Government e-Transformation Agenda

Countries

International Development Partners

PPPs

POWER OF PARTNERSHIPS

E-GOV INFRASTRUCTURE FOR SMART GOVERNANCE

ELECTRONIC SERVICE

SECURITY AND IDENTITY

ELECTRONIC PAYMENTS

ELECTRONIC MESSAGING

HOSTING

DELIVERY

CLIENT SUPPORT

DIGITAL SIGNATURE

INTEROPERABILITY

REINVENTING THE GOVERNMENT

Customer-oriented culture in the Public Administration

Reengineer. Simplify. Unify.

Interoperability (Data has to run, not people)

Co-creation. Social Innovation

Digital by Default

Framework

REINVENTING THE GOVERNMENT

Security by design

Mobile by default

Content Portability

Open Data by default

APIs

Cloud First

Shared by default

G4C / G4B PUBLIC SERVICES PORTAL

www.servicii.gov.md launched in May 2012 Version 2.0 under CO-CREATION CURRENTLY

Informative component: 425 service passports

Interactive component: access to 100 e-services

> 500,000 visits > 300,000 visitors.

MOBILE DIGITAL SIGNATURE

Launched in Sept. 2012, in partnership with mobile operators. Digital signing and time stamping. More than accessing e-services. MSign - signing of various digital content: web forms, offline documents, images.

Mobile penetration: 129 % Subscribers to mobile services: > 4 mln

AUTHENTICATION AND ACCESS CONTROL SERVICE

SECURITY & IDENTITY

GOVERNMENT ELECTRONIC PAYMENT PLATFORM

E-PAYMENT

Over 550,000 transactions processed Integrated: 16 payment providers; 14 public service providers; > 40 services

MCloud Platform fully operable from February 14, 2013 25 public authorities migrated their digital content to the Platform

Infrastructure as Service

Platform as Service

Software as Service

CLOUD FIRST POLICY

M-CLOUD: SHARED GOVERNMENT

TECHNOLOGICAL PLATFORM

GOVERNMENT INTEROPERABILITY PLATFORM

MConnect - the core of Governance eTransformation Agenda

in piloting in 10 governmental organizations since July 2014

OPEN GOVERNMENT:

• OGP Membership since 2011

• e-Participation Portal since 2010

• 1st Public Sector Expenditures e-Database BOOST

• Open Data: Portal www.date.gov.md since April 2011, enabling legal, institutional and technical frameworks under continuous development and upgrade, SI and tech camps, apps, partnerships

• Law on Public Consultations and Transparency – under renewal

• Methodology for Public Consultations – under finalization

• Social Media Guide

• Open Government Coordinators

• Open Contracting – in process

9 ministries piloting the Govt-wide document management system

PAPERLESS GOVERNMENT - DRMS

HOW DO WE ESCALATE

• Intelligent IT Investments Framework • Interoperability Framework • Embedding into Public Service Reengineering Effort • Institutional Capacity Strengthening • Sectorial e-Transformation • Local e-Transformation Agenda • Maturation of Enabling Infrastructure

GOVERNMENT INNOVATION ON BOARD

CAPACITY TO DRIVE CHANGE

THE BEST FRIEND AND WORST ENEMY OF INNOVATION IN GOVERNMENT IS THE GOVERNMENT ITSELF

WHAT DO WE NEED

WE NEED “CLIMBERS”

• Synchronization • Capacity to uptake • Agility to capitalize • Transparency • Political Will • Sectorial Leadership

GOVERNMENT OF REPUBLIC OF MOLDOVA

Contact information: Moldova eGovernment Center www.egov.md E-mail: cornelia.amihalachioae@egov.md office@egov.md

THANK YOU!