Laurie Jones(706)373-5649 – law.lwj@comcast.net 2920 Courtney Road, Augusta, GA 30906LJSUMMARY

Superb Multi-unit Manager who excels at building strong teams and implementing a high level of quality in products and services.

ACCOMPL ISHMENTS

Five-Time winner of “Talk of the Town” Company Contest Southeast Region Training Execution – TMTP and NCTR - June 2012 Franchise of the Year 2013 Operations Excellence Award 2012 Silver Cup Winner 2012 and 2013 Five Star Winner 2002 and 2003 Eco Sure Award Score of 93.05% in 2014 Inspiring Smiles AOR of 90.90% in 2014 Training Excellence 2014 13 NCTR

EXPER IENCE

TREFZ & TREFZ, INC. D/B/A ARBY’S - AUGUSTA, GEORGIA

DIRECTOR OF OPERATIONS (FROM TEAM MEMBER) September 1991 – July 2015

Managed team of seven Multi-unit Managers Reduced and controlled expenses by using Systems and Tools provided by ARG or developed by

Leadership Team Initiated program that standardized employee training and led to decrease in employee turnover Increased profits by developing, initiating, and managing 26 Units with a fair and positive attitude Directed strategic initiatives to meet and exceed operational goals while maintaining exceptional

customer service standards Minimized loss and misuse of equipment through proper restaurant supervision and staff training Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and

beverage products to ensure quality Organized events for training, communicating, and implementing company goals Reviewed and updated the Employee Handbook, validating policy as legal, ethical, and fair Served as mentor to junior team members

L&M FOODS - AUGUSTA, GEORGIA

EXECUTIVE ASSISTANT (FROM PAYROLL CLERK) July 1990 – August 1991

Served as a liaison between company president and clients regarding client accounts and new business Scheduled Board of Directors meetings and assisted with preparing meeting materials and agendas Maintained and coordinated executive and senior management vacation, day-to-day meeting, and

travel schedules

UNIWAY OF AUGUSTA - MARTINEZ, GEORGIA

Laurie Jones: Resume 2

RECEPTIONIST/PURCHASING MANAGER/ASSISTANT OFFICE MANAGER July 1985 – July 1990

Developed, implemented, and monitored programs to maximize customer satisfaction Improved service quality and increased sales by developing a strong knowledge of the company’s

products and services Interviewed, hired, and trained new quality customer service representatives Purchased several different types of home goods from more than 500 vendors Addressed negative customer feedback immediately

HARDEE’S - AUGUSTA, GEORGIA

ASSISTANT MANAGER (FROM TEAM MEMBER) November 1978 – May 1985

Assisted the General Manager in all aspects of restaurant management, including:o Inventory controlo Hiring and training of team members and managemento Problem solvingo Reports on a daily, weekly, and monthly time frame

EDUCAT ION

AMERICAN PUBLIC UNIVERSITY, WEST VIRGINIA 2015

Currently Enrolled; BA in Political Science & BA in Hospitality Management

GEORGIA REGENTS UNIVERSITY, GEORGIA

Coursework in Public Administration, Minor in Sociology

3.47 GPA

SKILLS AND AB IL IT IES

Analytical Staff Retention

Personable Systems implementation

Team building Troubleshooting

Dedicated Problem solving

Inventory control Flexible