Live Chat“Over 60% of U.S. online shoppers prefer Live Chat to

have their questions answered prior to purchase.Ӡ

† Source: “Optimizing the e-commerce experience” - eMarketer, October 2009

Quick and Easy Set-up

Step 1: Icons & Logo

Select your customizable Live Chat icons and chat window

Live Chat

Customizable

Quick and Easy Set-up

Step 2: Link Code

Cut and paste HTML code into your website

Live Chat

Quick and Easy Set-up

Step 3: Done!

Chat with your customers

Live Chat

Customizable

Knowledge Base

Set-up and utilize pre-generated responses to increase the efficiency of your chat sessions

Live Chat

Reports

Review and analyze your chat sessions.

Live Chat

Additional Features

No downloads or plug-ins

Web-based application

Customer chat history

Ticket search & management

Chat survey

Transfer chat

Monitor chat

Operator status controls

Multi-chat capability

Many customizable features

Live Chat

To find out more, ask us for details…

Only $29.95 / month / operator

www.bamboocricket.com

Live Chat

Inbound Email“Less than 45% of companies surveyed responded to their customer service emails and of those, only 29% responded

within 24 hours!”*

* Source: “Continued Decline in Email Responsiveness Creates Enormous Opportunity” Hornstein Associates, July 2009

Benefits

Increase “actual” delivery rates Customer retention Operational efficiency Time-saving data processing Improved list management Low point of entry cost Easy to use Better / faster customer service communication

Inbound Email

The Inbound Email Workflow

Inbound Email

1. Forward inbound messages to Bamboo Cricket

2. Review and categorize messages

3. Route / respond to customer communications

4. Process data changes

Inbound Email

How It Works

Set-up is simple…

1. Program Evaluation

2. Reply Matrix Development*

3. Application Set-up

4. Turn on Inbound Forwarding

5. Test & Launch!

* Defines the business rules and actions for inbound email and data handling

Inbound Email

Selected Features

Clean and easy interface navigation

User-defined custom categories

Integrated spam filters

Flexible business rules

Statistics and Efficiency Reporting

Auto filtering of most out-of-office messages

Manage emails from multiple domains / business units

Ability to “thread” conversations, so any future tickets received are automatically linked back to the original ticket

Inbound Email

Selected Features

Intelligent “correct” email address detection (instead of postmaster@ address) Various integrated parsing options

Seamless data integration options with ESP, CRM…

User-defined custom templates, knowledge base and data processing lists

Inbound Email

To find out more, ask us for details…

From as low as $49.95 / month

www.bamboocricket.com

Inbound Email