LITHIUM TOTAL COMMUNITY Intelligent ... - Microsoft Azure · The Microsoft Dynamics CRM and Lithium...
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Enhance the customer experience Managing an omnichannel customer experience is increasingly difficult in an era where customer expectations are dramatically rising. Where do your customers go for service, product information and the latest on your offerings? In growing numbers, they are turning to the web and to each other for answers. The Lithium Total Community platform simplifies how people get answers and empowers them to share their experiences, building trust between brands and people. Lithium’s Total Community platform: • Powers social customer experiences for more than 400 enterprise companies across the globe. • Enables brands to engage on social networks and build vibrancy and loyalty on a community they own. • Provides unparalleled, social identity and insights from over 750M scored Klout profiles. • Leads the industry with recognition from Forrester and Gartner • Delivers millions in business benefit for some of the world’s most iconic brands. Lithium Total Community + Microsoft Dynamics CRM: intelligent customer engagement The Microsoft Dynamics CRM and Lithium Total Community integration delivers the world’s first true social CRM—an unrivaled customer engagement offering in the marketplace. Lithium’s enterprise class digital customer intelligence and experience products enhance the sophisticated service, sales and marketing engine of Dynamics CRM to complete a closed loop solution for managing and fostering your most important relationships. The integrated solution creates a world-class digital experience resulting in: • A higher degree of engagement with customers and greater insights across all channels. • Mission-critical business results—including improved customer satisfaction, stronger brand advocacy, improved Net Promoter Score, increased customer lifetime value and lower service costs. • A robust, complete set of customer information that combines transactional CRM data with customer context from Lithium. LITHIUM TOTAL COMMUNITY Intelligent customer engagement with Microsoft Dynamics CRM
Transcript of LITHIUM TOTAL COMMUNITY Intelligent ... - Microsoft Azure · The Microsoft Dynamics CRM and Lithium...
Enhance the customer experienceManaging an omnichannel customer experience is increasingly difficult in an era where
customer expectations are dramatically rising. Where do your customers go for service,
product information and the latest on your offerings? In growing numbers, they are turning
to the web and to each other for answers. The Lithium Total Community platform simplifies
how people get answers and empowers them to share their experiences, building trust between
brands and people.
Lithium’s Total Community platform:
• Powers social customer experiences for more than 400 enterprise companies across the globe.
• Enables brands to engage on social networks and build vibrancy and loyalty on a community they own.
• Provides unparalleled, social identity and insights from over 750M scored Klout profiles.
• Leads the industry with recognition from Forrester and Gartner
• Delivers millions in business benefit for some of the world’s most iconic brands.
Lithium Total Community + Microsoft Dynamics CRM: intelligent customer engagementThe Microsoft Dynamics CRM and Lithium Total Community integration delivers the world’s
first true social CRM—an unrivaled customer engagement offering in the marketplace.
Lithium’s enterprise class digital customer intelligence and experience products enhance the
sophisticated service, sales and marketing engine of Dynamics CRM to complete a closed loop
solution for managing and fostering your most important relationships.
The integrated solution creates a world-class digital experience resulting in:
• A higher degree of engagement with customers and greater insights across all channels.
• Mission-critical business results—including improved customer satisfaction, stronger brand advocacy, improved Net Promoter Score, increased customer lifetime value and lower service costs.
• A robust, complete set of customer information that combines transactional CRM data with customer context from Lithium.
LITHIUM TOTAL COMMUNITY
Intelligent customer engagement with Microsoft Dynamics CRM
Lithium builds trusted relationships between the world’s best brands and their customers, helping people get answers and share their experiences. Customers in more than 34 countries rely on Lithium to help them connect, engage, and understand their total community. With more than 100 million unique monthly visitors over all Lithium communities and another 600 million online profiles scored by Klout, Lithium has one of the largest digital footprints in the world. Using that data and the company’s software, Lithium customers boost sales, reduce service costs, spark innovation, and build long-term brand loyalty and advocacy. To find out how Lithium can transform your business—and to share the experience enjoyed by 300 other leading brands around the world, visit www.lithium.com, join our community at community.lithium.com, or follow us on Twitter @LithiumTech. Lithium is a privately held company headquartered in San Francisco.
Integration features• Enriched customer profile through Klout topics,
influence and connected social channels for each CRM contact record.
• Support case workflow integration between Lithium Total Community and Dynamics CRM.
• Social support widgets from the Lithium Total Community to encourage self-service.
• Access to community-produced accepted solutions and knowledge articles through a federated search inside Dynamics CRM agent workflow.
• Case portal integration leveraging Lithium Total Community experts.
• Social customer intelligence analytics through PowerBI.
To learn moreFor additional information or a demonstration about how to take
advantage of the Lithium Total Community platform or Microsoft
Dynamics CRM integration, please visit lithium.com or contact us
Harness customer passion and expert knowledge to attract visitors, increase buyer confidence and crowdsource support.
