Listening Skills
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Transcript of Listening Skills
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-Juhi singh-Ahmad abraz-Kanishk shukla
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Almost 45% of time we spend in listening. An essential management and leadership skill. A process of receiving, interpreting and reacting to
a message. Effective communication is a 2-way-
depends on speaking and listening.
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Hearing- physical process; natural; passive
Listening- physical & mental process; active; learned process; a skill
Listening is hard!You must choose to participate in the process of
listening.
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Hearing Focusing on the message Comprehending and interpreting Analyzing and Evaluating Responding Remembering
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Appreciative listening
Empathetic listening
Comprehensive listening
Critical listening
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Understand the complexities of listening
Prepare to listenAdjust to the situationFocus on ideas or key pointsCapitalize on the speed differentialOrganize material for learning
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Establish eye contact with the speakerTake notes effectivelyBe a physically involved listenerAvoid negative mannerismsExercise your listening musclesFollow the Golden Rule
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Effective listening is active participation in a conversation.
The listener must actually hear and not assume what is said.
Active listeners sit or stand alertly, maintain eye contact with the speaker, concentrate on the speaker’s words, make verbal responses, and summarize parts of what has been said when clarity is needed.
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Criticizing the subject or the speaker Getting over-stimulated Listening only for facts Not taking notes OR outlining everything Tolerating or creating distraction Letting emotional words block message Wasting time difference between speed of
speech and speed of thought
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To be recognized and remembered To feel valued To feel appreciated To feel respected To feel understood To feel comfortable about a want or
need
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Listening comprehension is the act of understanding an oral message.
It involves speech decoding and comprehending.
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Sound Perception and Recognition
Word recognition
Accent recognition
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Comprehending a verbal message involves the ability to:
• Identify the central theme, main ideas and supporting details;
• Concentrate and understand long speeches• Identify the level of formality• Deduce incomplete information• Deduce unfamiliar vocabulary
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You do not listen with just your ears, you listen with your mind, your heart, your imagination.
A good conversationalist is popular, a good listener even more so.
That is why god gave us two ears and one mouth!!
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