Listening

Hearing vs. Listening

________: the physical process of perceiving sound. An _________ reaction of the senses and nervous system to incoming stimuli.

________: A _________ act; the processes of hearing something with thoughtful attention and consideration and ____________ what was meant.

automaticHearing

Listening voluntary

understanding

Types of Listeners

_______: Listeners who believe the responsibility of successful communication belongs to the _______. (just goes along for the ride)

______: Play an _____ role in communicating.

Sender

Passive

Active active

Five Types of Listening

1. _______: Listening for information in order to make a _______ or understand a situation.

Example: school, buying, vote, support idea

2. ___________: The most basic style of listening.

Example: listening for enjoyment i.e. music

3. ____________________: Listening to show _______.

Example: Sad friend

decisionCritical

Appreciative

Therapeutic / Empatheticconcern

Five Types of Listening

1. __________: Listening to detect a problem or flaw. Logical reasoning. Listening from your own perspective.

2. ____________: Single out an important sound.

Example:

Deliberative

Discriminative

Friends in a noisy room.

Seven Deadly Habits of Bad Listening1. __________________:

MEGO Syndrome: Listen for useful information.

2. ______________: Pseudolistening Mentally paraphrase what the speaker is saying.

3. __________________: Peripheral _______ get our attention Concentrate & block distractions

Tuning out dull topics

My Eyes Glaze Over

Faking attention

Yielding to distractionsnoises

Seven Deadly Habits of Bad Listening1. __________________________________:

________ - um, like, uh, lisps, accents, slurs,

etc. ____________ - clothing, handicaps, etc. Focus on content

2. ___________________: Avoid personal biases; withhold judgment

Criticizing delivery or physical appearance

Delivery

Appearance

Jumping to conclusions

Seven Deadly Habits of Bad Listening1. ___________________________:

Words or phrases that push our hot buttons. _______________ - education, biases, attitude,

age, experience, emotions, religion, family physical condition, morals.

2. __________: “we never listen when we are eager to speak” Spending most of your listening time _______

about what you want to say. Communication _____.

Overreacting to emotional words

Emotional filters

Interrupting

thinking

Hog

Effective Listening

_________: The space between words spoken by another and our ability to interpret them (tuning in and out) The average person speaks _________ words per minute. The average listener can handle approximately ____ words

per minute. Effective Listening Strategy

E- ________. Think ahead of speaker. A- ________. R- ________. Use spare time for review. S- ________. Be alert for hidden meaning.

Rate Gap

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Which Type of Listening?

Story of how a person recently lost a pet. Getting directions to someone’s house. A building contractor explaining why a

deadline will need to be extended. A child telling his/her parent that he/she fell at

the playground today A 911 operator explaining how to do CPR in

an emergency situation.

Which Type of Listening?

A driver explaining to a police officer why a speeding ticket should not be given.

A driver explaining to the district court judge how the expense of a speeding ticket will impact the family food allowance.

A manager explaining the company policy to a new employee

A politician listening to community concerns at a Town Hall meeting.

Students in a high school Communication Applications classroom listening to a presentation.