Listening 1
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Transcript of Listening 1
ListeningListening
IntroductionIntroduction •Part of Communication•Hearing - a physical aspect•Listening is an intellectual, and emotional process that integrates physical, emotional and intellectual inputs Listening is a mental process
DefinitionDefinition
Leland Brown – Listening is an activity that can be turned on and off consciously and unconsciously. It starts with the receiver’s becoming aware that they should listen and become attentive to what is being said.
Definition Definition M.V. Rodriques – Listening is a process of receiving, interpreting and reacting to the messages received from the communication sender
DefinitionDefinition
Keith Davis – Listening is a conscious, positive act requiring will power. It is not a simple, passive exposure to sound
Nature Nature
•We spend – 60% time in listening
•Most of us are 35 – 55% efficient in listening
•Must have mutual understanding for effective communication
Principles - Principles - Good ListeningGood Listening
• Listen Patiently• Understand the
feelings of the Speaker – ‘Bhavnao Ko Samjho’
• Allow time for discussion - feedback
Principles - Principles - Good Good
ListeningListening •Avoid cliches / jargon•Respond to the speakers comments
•Listener should have a purpose for listening
•Time Differential – we speak 100 – 150 wpm. - & we think 400 – 500 wpm
Process of ListeningProcess of Listening • Awareness – Speaker
should say something ‘new’ – what the audience does not know
New ideas, thoughts, information, thus NEWS
Process of ListeningProcess of Listening • Reception & Hearing –
listener to be attentive and aware
• Get closer to a person who is deaf / hard of hearing
• Keep an open mind – not the ‘I know it all’ attitude
Process of ListeningProcess of Listening • Perception by the
listener – correctly understanding the message – depends on age, maturity, knowledge, experience, attitude, values, etc.
• Understand the Speaker - the feelings – Bhavana
Types of ListeningTypes of Listening • Active Listening –
listening to a person without passing judgment
• Deliberate listening – • Listening By
Observation – body language, smile, gestures etc.
Types of ListeningTypes of Listening • Projective Listening –
process to observe and understand. Commonly used in meetings and discussions
• Marginal / Partial Listening -
Types of ListeningTypes of Listening • Passive Listening –
tape or radio• Evaluating – takes
time to evaluate what the Speaker is saying
• Fake -
Listening StylesListening Styles
Results-style:Results-style: Interested in the bottom line or result of a message.
Reasons-style:Reasons-style: Interested in hearing the rationale behind a message.
Process-style:Process-style: Likes to discuss issues in detail.
The Keys to Effective ListeningThe Keys to Effective ListeningKeys to Effective ListeningKeys to Effective Listening The Bad ListenerThe Bad Listener The Good ListenerThe Good Listener
1. Capitalize on thought
speed
Tends to daydream Stays with the speaker, mentally summarizes the speaker, weighs evidence, and listens between the lines
2. Listen for ideas Listens for facts Listens for central or overall ideas
3. Find an area of interest Tunes out dry speakers or subjects
Listens for any useful information
4. Judge content, not
delivery
Tunes out dry monotone speakers
Assesses content by listening to entire message before making judgments
5. Hold your fire Gets too emotional or worked up by something said by the speaker and enters into an argument
Withholds judgment until comprehension is complete
The Keys to Effective Listening (cont)The Keys to Effective Listening (cont)
Keys to Effective ListeningKeys to Effective Listening The Bad ListenerThe Bad Listener The Good ListenerThe Good Listener
6. Work at listening Does not expend energy on listening
Gives the speaker full attention
7. Resist Distractions Is easily distracted Fights distractions and concentrates on the speaker
8. Hear what is said Shuts our or denies unfavorable information
Listens to both favorable and unfavorable information
9. Challenge yourself Resists listening to presentations of difficult subject manner
Treats complex presentations as exercises for the mind
10. Use handouts, overheads,
or other visual aids
Does not take notes or pay attention to visual aids
Takes notes as required and uses visual aids to enhance understanding of the presentation
Barriers Barriers of of
ListeningListening
Barriers of Listening Barriers of Listening • Wandering Mind – • Partial Listening – • Distraction of mind – • Lack of motivation – • Emotional block –
beliefs, prejudice, fear, dislike, bias, apprehension, etc
Barriers of Listening Barriers of Listening • Taking Notes –• Rebuttal Instinct –
something said is wrong, and gradually results in quarrels – arguments
• Jumbled/Mumbled Words• Monologue – go on and on
Barriers of Listening Barriers of Listening • Selective Listening –• Listening only for
words• False Listening• Lack of interest• Noise• Poor perception /
understanding
Bad Listening HabitsBad Listening Habits • Listening attitudes
formed in early life –• Parents’ influence• Authoritarian Parents –• Warm parents who
listen to you – you respond positively
Bad Listening HabitsBad Listening Habits
• Timid nature / submissive behaviour
• Wandering mind• Calling the subject
‘uninteresting’
Bad Listening HabitsBad Listening Habits • Technical talk – not
interested or not clear
• Fake listening• “I know it All”
attitude
Guidelines To Guidelines To Effective Listening Effective Listening
Prof. C.S. Rayudu suggests the following techniques to overcome poor listening habits and to accomplish an effective listening and improved listening
• Listener to maintain eye contact
• Listeners body language – nod your head, posture, etc
• Avoid uninterested gestures – looking at watch, SMS, reading paper, playing with pen / pencil, etc.
• Ask questions – shows interest – after the Speaker has finished speaking
•Listen patiently –•Avoid arguments –•Hold your temper•Be honest with your
answers•Listen and understand the
total meaning of the message
•Drop personal biasness
Thank YouThank You