Lisa Mason Resume - 4-9-2016
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Lisa Mason 728 Denmark Drive, Mesquite, TX 75149 972-400-1376 [email protected] CUSTOMER SERVICE SUPPORT CENTER REPRESENATIVE Profile More than 9 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble- shooting, sales staff support and customers. Possess solid computer skills. Excellent working knowledge using: Microsoft Excel, Microsoft Word and PowerPoint. I am a team player. Synopsis of Achievements Achieved 100% of my goals for our fiscal year and each month. Achieved Training classes quarterly as required. Accurate quotes in a timely matter Appeared on our STAR Board several times each quarter. Maintained the highest levels of readiness for customers and our Team. Trained on new products. Anritsu Company 2006 - Present Customer Service Support Representative Increased the efficiency of the Customer Support Center by ensuring that CSR's are cross functional. I attend at least one (1) ACCA (Canada) or ASDC (Mexico) sales meetings per quarter via telephone or in person (where possible) on Corporate accounts. Supported sales reps by processing quotes/emails. Quickly and effectively solved customer challenges. Processed at least 3 complex quotes for wireless test equipment and government agencies across the United States. Maintained the highest levels of readiness. Maintained the highest levels of readiness: Team Service. Maintained the highest level of service to customers during calls: Monitoring average
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Transcript of Lisa Mason Resume - 4-9-2016
Lisa Mason728 Denmark Drive, Mesquite, TX 75149
CUSTOMER SERVICE SUPPORT CENTER REPRESENATIVE
Profile More than 9 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support and customers.
Possess solid computer skills. Excellent working knowledge using: Microsoft Excel,
Microsoft Word and PowerPoint. I am a team player.
Synopsis of Achievements
Achieved 100% of my goals for our fiscal year and each month.
Achieved Training classes quarterly as required. Accurate quotes in a timely matter Appeared on our STAR Board several times each quarter. Maintained the highest levels of readiness for customers and
our Team. Trained on new products.
Anritsu Company 2006 - Present
Customer Service Support Representative Increased the efficiency of the Customer Support
Center by ensuring that CSR's are cross functional. I attend at least one (1) ACCA (Canada) or ASDC (Mexico) sales meetings per quarter via telephone or in person (where possible) on Corporate accounts.
Supported sales reps by processing quotes/emails.
Quickly and effectively solved customer challenges.
Processed at least 3 complex quotes for wireless test equipment and government agencies across the United States.
Maintained the highest levels of readiness. Maintained the highest levels of readiness: Team
Service. Maintained the highest level of service to
customers during calls: Monitoring average of 10.0 for the year.
Provided accurate quotes in a timely manner. Improved customer support skills. Completed a
minimum of 25 hours customer impact training per Fiscal year.
Corban Communications 1998 - 2006
Past Work History Client Support Worked with Telephone Technicians on a daily
basis as a Dispatcher and Administrative business
practices for 8 years. Processed applications for new customers for
telephone systems that we install. Maintained customer support daily. Answered and solved customer complaints.
Past Work History Cont’d
Hallmark Electronics 1988 - 1998
Worked as a Receptionist for 4 years - Then became a Data Entry Clerk and Sales
Admin for 6 years. When needed I worked overtime in the
warehouse to make sure all orders were sent out in a timely manner.
Education Mesquite High School – High School Diploma
1983
