Lisa Blazer, PhD Student Financial Aid And Enrollment Services Tuition and Fee Committee November...
Transcript of Lisa Blazer, PhD Student Financial Aid And Enrollment Services Tuition and Fee Committee November...
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Lisa Blazer, PhDStudent Financial Aid
And Enrollment Services
Tuition and Fee CommitteeNovember 2009
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Financial Aid AwardingFederal Awards
Grants – PELL, FSEOG, ACG, SMARTWork-StudyStudent Loans – Direct Loan ProgramParent Loans
State AwardsGrants – TEXAS Grant, Top 10%, SLEAP, LEAPWork-StudyCollege Access Loan – alternative
Institutional AwardsGrants – Set AsidesWork-Study – Set AsidesScholarships – Donor related and Set Asides
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Institutional Financial Aid Awarding – Set AsidesStatutory Set-Asides
Texas Public Education GrantLimited pot of money to awardFirst-come, first-serve until funds are exhaustedLow to medium Expected Family Contributions
(Need-based)Typically awarded alongside federal and state
grantsUndergraduate Residents, Undergraduate Non-
Residents, Graduate Residents, Graduate Non-Residents
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Institutional Financial Aid Awarding – Set AsidesDesignated Set- Asides
UTSA GrantNeed-basedFirst priority to students that are not receiving any
other grantsScholarships
Need-based (help for recruiting/admissions)Work-Study
Need-basedAdded several hundred positions during the summer
and increased total allocation and positions across campus $1.2 designated for 2009-10
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Special Programs OfferedUTSAccess – tuition and fee guarantee for
students with loan income ($30K or less)Receiving grants/scholarships to cover tuition
and feesAdditional resources in collaboration with
Academic Affairs for tutoring, advisingWork-study awarded
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Special Programs OfferedGraduation Incentive Grant – funds to
graduate on-timeWelcome Back Program – funds to return to
school and finishEducation Loan Forgiveness Program – 0%
interest loan that can be forgiven if working in high need, low income schools
Non-need based grant – middle income students – early applicants
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Education and AccountabilityStudents
Education: We will continue to offer several different avenues for students to learn about the financial aid and enrollment services processes through – web, online forms, Facebook, Twitter, Chats, Outreach, Counseling, Correspondence
Accountability: As a result of the learning, students are accountable and responsible for ensuring paperwork is complete, deadlines are met, thus receiving better financial aid packages and getting paperwork completed on time
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Education and AccountabilityStaff
Education: We continue to provide quality training to the staff that includes new regulations, policies, procedures, customer service, etc. so that they are knowledgeable
Accountability: We expect our staff to be accountable for the information that they have learned and to use it accordingly when working with students or when processing data and paperwork
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Current Services Provided to StudentsEnrollment Services Call Center – 200,000 calls a
yearOpen 8:00-6:00 M-Th, 8:00-5:00 Fr, 1st Sat each
month 9-1Financial AidRegistrarAdmissionsFiscal Services (payments by phone and questions)
Enrollment Services Counters –Main 81,000 students served – DT 34,000 students servedOpen 8:00-6:00 M-Th, 8:00-5:00 FrFinancial AidRegistrarAdmissionsResponded to over 14,000 emails for financial aid and
registrar
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Current Services Provided to StudentsFinancial Aid Processing
$180 Million in aid each year; 20,000 students receiving some form of aid
Compliance with federal and state regulations (constantly changing)
Special Circumstances for students experiencing hardship – loss of income, family situations, additional living costs, etc.
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Current Services to StudentsBook/Cash Loans
Give out approximately 125-150 book loans at the beginning of each semester for $500 each
Mid-semester loans – students in extreme situations can borrow up to $500
Tuition and Fee Loans (Emergency Loans)Cover tuition and fees at the beginning of
semester90 Days to pay back (during given semester)Late financial aid applicants
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Current Services to StudentsOutreach/Inreach
We have a team working with prospective and current students
Information to students about applying for aid, types of aid available, etc.
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New InitiativesExpanding Outreach/Inreach
Financial Aid is on Facebook and TwitterResearching the possibility of chat roomsFall Financial Aid Round-up – focused on
specific type of FA applicationExpanding Financial Literacy
Students understanding consequences of additional loan borrowing – Special Circumstances and Cash Loans
Collaborating with Academic Affairs on several events and official Financial Literacy Plan
Default Prevention: additional contacts to students that are delinquent – beginning 2010
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New InitiativesIntelliresponse
24/7 Frequently Asked Question ServiceKnowledge-based softwareFinancial Aid, Registrar and Fiscal ServicesShould be up and running before the end of
2009