Linh Ninh Nguyet Bao

1 Chambers Road, Leura, NSW, 2780

Cell 0404959948

NguyetBaoLinh.NINH@bluemountains.edu.au

RSA NSW.

Full time available

English and Vietnamese

Professional ExperienceGuest Service Agent/ Porter/ Concierge, Blue Mountains International Hotel Management School, Australia

July 2015-current

• Developed teamwork skills• Check in and check out guests in a professional way of five star hotel • Update room status and communicate with departments through Opera• Up sale • Established five star hotel’s standard of room attendant

Chef Assistant/ Food and Beverage Attendant/ Bartender, Blue Mountains International Hotel Management School, Australia

April 2015- June 2015

• Developed teamwork skills• Cooking’s knowledge • Learned about wine, cocktail, beer, tea, and coffee• Serving fine dining • Interacted with different cultures

Cashier/Seller/Stock Control, Cherry De Pon Yogurt, United States of America

March 2011- October 2012

• Managed the entire stores operations in absence of team leader; multitasking

• Created welcoming environment, ensured clean storefront; built positive relationships with customers

• Completed inventory checks; developed store promotions

Overview Experience collaborating in team environments Customer service in retail setting Strong communication skills Experience POS and Opera system Fluent in English and Vietnamese, knowledge of Mandarin Chinese

Education

Bachelor of Business Hotel and Resort Management

Blue Mountains International Hotel Management School, Leura, NSW, April, 2015 – current

Bachelor of Arts in Management/General Business

Eastern Washington University, Bellevue, WA, December 2014

Associate of Arts

Seattle Central Community College, Seattle, WA, August, 2012

Academic Project

Strategic Management Project for DK Wood Art Studio

After analyzing the business’s situation, my group came up with the forecast of sales and trends, and we advised the business with the most effective and efficient strategies.

Operations Management Audit for Local Business

After analyzing the factors that affected the business’s revenue and the business’s current ability, my group provided the owner some new strategies such as improving the layouts, developing stronger marketing tools, and moving to better exposed location with reasonable cost.

Languages• English-fluent• Vietnamese-fluent

Computer Skills

• Micros• Opera• Excel• Word• Power point

Volunteer Activities

Starlight Fundraising Event at Western Sydney Hotel, Sydney, NSW

August 2015

Banquet

TA volunteer at Lo Duc Vietnamese Language School, Seattle, WA

April 2014- December 2014

• Teaching Vietnamese (speaking, writing, and reading)

Personal Reference

Tom Frawley- Manager Restaurant, Catering and Events at BMIHMS (AUS)

Phone: +61 2 4780 1600

Mobile: 0417 719 009

Email:  Tom.Frawley@bluemountains.edu.au  

Mindy Moore- Food and Beverage Trainer at BMIHMS (AUS)

Mobile: 0459 629 277

Email: mindym530@gmail.com

Isabella Nguyen- team leader at Cherry de Pon (U.S): 425-829-7316