Linda L. Jenkins LindaJenkins4546@aol.com 562-704-9921

IT Manager/ IT Project Manager/Sr. Business AnalystProfessional Summary http://www.linkedin.com/profile/view?id=43863821&trk=tab_pro

SUMMARY

Effective and diverse background in the retail grocery industry. 7 years of requirements analysis, along with project leadership. Experience leading a national retailer through front-end systems implementation and

standardization across all acquisitions, including all subsequent software enhancements. Excellent analytical and troubleshooting abilities that include 7+ years of retail front-end

systems. Proficient in analyzing operational complexities, identifying weaknesses, isolating problem areas, and rapidly developing effective and mutually beneficial solutions.

Ability to learn and acquire new technical skills quickly and easily. Superior communication skills, both written and verbal. Strong understanding of SDLC. (15 different projects utilizing SDLC) Understanding and experience with Clarity for managing rapid network deployments at

Albertsons for the PM Department. Worked with the DW Team using Clarity to track inventory controls and products.

Acted as PM for numerous software enhancements projects with Albertsons, DirecTV. And TopgunQBAcademy.com.

Dynamic organizational abilities with a continuous commitment to follow-through and detail. Extensive experience with many software packages including Visio, Office, including Access,

PowerPoint, Excel, Word and Project. Experienced with Oracle SQL and Crystal Reports. Experience as a “Project Manager” for my previous employer.

Experienced at Gap Analysis, Work Flow / Process Diagramming (using Visio). Use Case Development and realization:

interaction diagrams depicting participating objects and their interactions Solid experience in software training, documentation and software QA. Process Flow Charts Gap Analysis Functional Business Requirements Create Test Scripts Understand and Create High Level and Low Level technical Requirements

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Professional Experience (Continued)

Professional Development

Business Process Design Workshop Business Process Management Some Six Sigma Training

o Assisted in many cost savings projects with several Black belts over a course of three years.

CAP Program (Career Advancement Program) Solid Technical Skills

o Microsoft Windows 98/2000/XP, Word, Adobe Professional, Visio, PowerPoint, Outlook.

o Visio Used for Use Case, Work Flow and Process Diagram Development.o Microsoft Access applications. CRM Applications.o Microsoft Excel – used daily for tracking metrics and updating charts.o Microsoft PowerPoint – Used daily to update presentations, and weekly memos.o Strong SDLC – used daily for software enhancements.o Oracle applicationso Wireframes and Annotations

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Professional Experience (Continued)

Toyota – March 6, 2015 to current - Production Support Analyst/Business Analyst - CVT – Connected Vehicle Technologies

Liaison to the IT Department who develops and supports Lexus Mobile Applications Liaison to TSP for Release Management and Support Worked on the Wireframes and Annotations for BRRI Product Support LER (Lexus Enform Remote) production issues and enhancements Launched new product for Lexus called Service Connect

o BRRI Wireframeso BRRI Documentation for Stakeholders in support of Wireframeso Trained associateso Developed Support Guides and Training Materials for the LCSo Pre and Post Production Testing

Discovered major bugs and worked with IT to get them resolved Release Notes UAT Test Cases Escalation of LER and Service Connect Production Tickets Call Center SME Work with SiriusXM, Nuance and Verizon on System Issues and Production Travel to Dallas and Utah for Operations Reviews with Vendors/Partners (SiriusXM and Verizon) Support the Lexus division systematically for production issues relating to LER and Service

Connect Support Applications

o iHeart Radioo TeleNavo Slackero LERo Service Connecto Nuance Applicationso Lexus App Suite

Use JIRA for status of testing and tickets, Track and escalate. Prioritize Production Support issues and triage. Help manage incidents and SLA’s with all partners and hold accountability. Serve as the primary liaison between Connected Vehicle Technologies and help with RCA’s. Identify trends from day to day. Provide On-Call Support for P 1 and P 2 severity production and customer facing issues.

Wally’s Wine and Spirits 05/15/14 – 08/31/14 IT Project Manager/BSA Managed their POS System (Magstar). Implemented a new Warehousing system (Total Warehouse). Trained staff on new Warehouse System. Met with several POS Vendors to pick a new POS System for their upcoming restaurant. BRD, UAT Test Scripts. Tested and worked on their online applications supporting their Online Wine Auctions. Problem solved website issues for online ordering for B2C

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Professional Experience (Continued)

Wally’s Wine and Spirits March 2014 – August 2014

Business Analyst working for Stakeholder Experience Interact with C Level Executives to gather business and functional requirements in regards to Magstar Total Retail Vortex Auction Management System Aloha NCR POS System Micros POS System Squirrel POS System Coding for Rx Claim and PEGA Systems. Coordinate workshops with the SME’s to gain knowledge of system requirements and

enhancements. Conduct daily, weekly, and monthly conference calls to update executives on the status of

various projects relating to Systems either new or enhancements. Meet with the IT system developers, programmers and coders to gather system requirements. Specialist in the NICE Recording System With stakeholders and subject matter experts develop and document business requirements

for Stakeholder Experience (BRD) Identify and prioritize improvements and effectively implement process enhancements for the

NICE recording system Support CRM users managing change requests and new future introductions Support NICE users managing change requests and new future introductions Participate in design review with other team members and subject matter experts UAT Test Cases and test scripts for the NICE recording system Use Cases for the NICE recording system and CRM rollout Microsoft CRM Specialist

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Professional Experience (Continued)

United Health Care May 2012 to January 2013 - Senior Business Analyst

Costa Mesa, Ca

Interact with C Level Executives to gather business and functional requirements in regards to coding for Rx Claim and PEGA Systems.

Coordinate workshops with the SME’s to gain knowledge of system requirements and enhancements.

Conduct daily, weekly, and monthly conference calls to update executives on the status of various projects relating to Systems either new or enhancements.

Meet with the IT system developers, programmers and coders to gather system requirements. M&R Specialist working in Prior Authorization. Team member of ‘Grandfather Team’ for CMS BRD, UAT Test Cases, SOP’s, Test Plans. Work with the Development, Data Analytics, and IT Programmers team to integrate a brand

new System for a high profile project. Team member of Prior Authorization Accuracy Group Client Management Claims Admin Business Process Documentation SOX Compliance Integration of new Software Tool (Robot). Experience in AS400 and Pega, Robot, and RxClaim.

o SharePoint, Visio, MP, CRM, Excel, PowerPoint, Word, MS Publisher, Access, VBAo Outlook 2012, Word 2010, Excel 2010, Visio 2010, PP2010, and Access 2010.

DirecTV, Inc. 2/2011 – 3/2011Systems Analyst /Project Coordinator (Short-term Contract)

Partnered with IT to implement and test production issue fixes. Wrote requirements for enhancement projects.

Performed user acceptance testing and test case creation. Developed and maintained standard operating procedures and ensured users adhered to

Policies and Procedures. Identified real and potential issues relating to application user interface. Supported daily operations and research as needed on escalated issues including account

reconciliations, promotions, and compensation. Served as individual and team contributor and led activities supporting the Direct Sales team and CRM users, both in SF, DC and Jacada.

Proactively communicated with external and internal CRM users for production support, system changes and/or enhancements.

Managed action items, issues, and deliverables and held team members accountable. Developed requirement specifications according to standard templates, using natural language. Collaborated with developers and subject matter experts to establish the technical vision and

analyze tradeoffs between usability and performance needs. Served as liaison between CRM end users, business units, and technology and support teams.

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Professional Experience (Continued)

Top Gun Quarterback Academy Project Manager former Owner 2007-2011

Torrance, Californiahttp://www.topgunqbacademy.com/(ASSISTED IN FAMILY-OWNED BUSINESS)

Designed the Wireframes for the website Worked with godaddy.com to help create the wireframes and annotations Assisted in creating business plan, secured startup funding, coordinated and scheduled speaking

engagements and clinics including travel arrangements. Designed and managed development of website. Negotiate royalties from books and videos with publisher. Coordinated community workshops with High School players. Scheduled accommodations, managed payroll and P&L. Received orders and sent out product. Interfaced and partnered with paid site/video advertisers. Solid experience in software training, documentation and software QA. Supported financial applications Process Flow Charts Gap Analysis Functional Business Requirements, Business Requirement Documents Create Test Scripts Understand and Create High Level and Low Level technical Requirements

o SharePoint, Visio, MP, CRM, Excel, PowerPoint, Word, MS Publisher, Access, VBAo Outlook 2012, Word 2010, Excel 2010, Visio 2010, PP2010, and Access 2010.

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Professional Experience (Continued)

ALBERTSONS, INC. 1983 – 2007Corporate Headquarters Boise, Idaho; Salt Lake City and CA (IT)Business Analyst / Retail Systems Specialist (7 years)(Albertson’s acquired by Supervalu – position relocated to Minneapolis- elected to stay in Torrance, CA)

Served as senior member of the team for systems integration and various software enhancements, working side by side with the Project Manager, leading a team from 10 to 200 associates.

Gained exceptional retail IT systems knowledge and experience. Developed excellent organization and attention to details. Balanced multiple projects simultaneously, in high pressure, fast-paced environments,

while consistently meeting all time and quality requirements. o Worked on development team for Online shopping and delivery through the

companies e-commerce web servero Pre and Post production testing of e-commerce applicationso Trouble shoot issues and identify improvementso Identify ongoing enhancements to the e-commerce applicationo B2C – Training Materials

Managed the POS UAT Team with enhancements and integrations. Integrated many different POS Systems to enhance with Albertsons Legacy. Managed NCR Vendor Relations for Self-Check out Developed use cases and performed quality analysis incorporating SDLC. Utilized strong interpersonal skills, relating quickly and easily to various cultures,

personalities and business levels. Worked well independently and as an active team player. Gained strong expertise with the capabilities and functionality of POS and other retail

systems modules within all banners owned by Albertson’s. Worked with end user community, programmers and software developers to support new

processes and resolve issues with existing systems. Supported operations group and participated in global rollout and implementation

including speaking and communicating with upper management, including Division Presidents, Vice Presidents, District Managers, Loss Prevention, Store Directors, Associates, and the CEO.

Developed reports through Excel and utilized PowerPoint for project status including shrink, budgets, SOX compliance, weights and measures and other related issues.

Responsible for developing and documenting end-user business requirements and design specifications.

Performed associate training and ensured requirements were met in implementing Electronic Shelf Label System including:

o Corporate retailer’s store training materialso Trainer for retailer’s implementation processeso Developer of customer training materials

Instructor and coach of customer surveyors and customer greeters Liaison between IT and retailer’s associates Project management and planning Deployment team leader

Created GAP Analysis for existing stores and newly acquired companies.

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Professional Experience (Continued)

Worked with minimal supervision, keeping management informed with timely project status reports.

Possess the ability to quickly assess and resolve conflicts / complaints and provide appropriate follow-up.

Acted as PM on many software projects utilizing use case realization. Specifically, a companywide Electronic Marketing Project to automate the set up and release of information to the stores. Building Use Cases and Use Case Realization to display the work flow for the programmers and developers using both sequence and communication diagrams. Assigning roles and responsibilities to various people. Writing BRD’s using Use Case Realization for the project.

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Professional Experience (Continued)

ALBERTSONS, INC. (Continued)Areas of Responsibility Concurrent with Business Analyst / Retail Systems Specialist:

Technical and Business Writing Translated high tech language and instructions into user-friendly documentation. Created and maintained instructional manuals used throughout Albertson’s and within all

banners owned by Albertson’s. Quality Assurance

Performed software troubleshooting, created test plans/scripts for software enhancements. Served lead QA tester and later Supervisor.

Marketing Albertsons/Supervalu 2004 - 2007

Worked with the Electronic Marketing Team to approve and execute Loyalty Card promotions. Approved and validated data for the promotions including Catalina promotions.

Worked directly with the VP of Marketing in Boise, ID to ensure and deliver successful promotions.

Supervised and managed a team of UAT Testers from all banners that would serve as the UAT Team to test promotions and software enhancements.

Sent out communications daily to all banners under the Albertsons/Supervalu umbrella with user instructions about their upcoming promotions.

Worked with the Division Marketing Managers daily to liaison between the business Front End Systems/Customer Service to execute and deliver successful campaigns.

Created “Promo Pro’s” to help motivate the divisions Marketing Teams to be competitive and deliver 100% successful promotions.

Served as an integral part of the automation of the EME system. Attended daily meetings to help transition the UAT team to the new automated system.

Tracked results and data to a weekly dashboard.

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