Linda Colovos, CGTP |  Global Director, Government Sales, Carlson Rezidor Hotel Group

Linda Colovos, CGTP |  Global Director, Government Sales, Carlson Rezidor Hotel Group

INTRODUCTION TO GOVERNMENT TRAVEL & SGTP

GROUND RULESGROUND RULES

• Turn off cell phones/electronic devices

• Encourage interactive session

• Don’t be shy

• Ask questions

SGTP MISSIONSGTP MISSION

• Education

• Collaboration

• Platform

• Solutions

*www.sgtp.org *www.sgtp.org • User friendly

• Members only section

– Password protected

– Membership profiles

– Resources/links

– State travel manager alliance

– Acronyms/definitions

– RFP’s

*sponsored by Best Western International, Inc.

AGENDAAGENDA

• Expectations• SGTP.. ‘work’ the conference• Government decision makers• Official programs – air, car, hotel• Government references• CGTP course• Questions

EXPECTATIONS

• HIT/HOT list

• Realistic goals

• Follow-up

“WORK” SGTP!“WORK” SGTP!

• Review registration information• Attend workshops & sessions• Participate in SGTP trade exchange • Network• Learn from keynote speakers• Ask questions

GENERAL SERVICES ADMINISTRATION (GSA)GENERAL SERVICES ADMINISTRATION (GSA)

• Procurement arm for civilian side

• Sets government-wide policy

• FEDROOMS (only official government-wide hotel program)

• ETS2 (Electronic Travel System) 15 year/$1.3B contract – Concur – CWTSatoTravel

• Joint projects with Department of Defense (DOD)

CONUS (CONTINENTAL UNITED STATES) PER DIEMS CONUS (CONTINENTAL UNITED STATES) PER DIEMS

• Set by GSA• Use Smith Travel Research Data• Fiscal year: effective 10/1 - 9/30• Up to 5 rate seasons• DOES NOT INCLUDE TAX• Standard CONUS reviewed every 3 years (next review rates eff. 10/1/13) • Process to challenge per diem• Per diem applies in county in which mission performed• DOMESTIC PER DIEM WEB SITE

– Verify year– City/county– ‘Max Lodging’– ‘Other’ equals standard CONUS

FEMA & ADA COMPLIANCEFEMA & ADA COMPLIANCE

– Federal Emergency Management Act (DHS)

http://www.usfa.dhs.gov/applications/hotel/

– American’s With Disabilities Act –• New ADA guidelines effective March 2012• Effected ways hotels market & book accessible rooms • http://www.ada.gov/

SYSTEM FOR AWARD MANAGEMENT (SAM )SYSTEM FOR AWARD MANAGEMENT (SAM )

• “Houses” Central Contractor Registration (CCR)

• “Houses” Online Representations and Certifications Application (ORCA)

CENTRAL CONTRACTOR REGISTRATION (CCR)CENTRAL CONTRACTOR REGISTRATION (CCR)

• Fall 2003 registration requirement

• No choice.  No options.  $5,000+ you must register

• Renew annually 

• Must have Dunn & Bradstreet number! 

• www.sam.gov

• Contracts have been lost because a supplier was not already registered or did not keep up the renewal!

D & B D-U-N-S NUMBERD & B D-U-N-S NUMBER

• Incorporated Federal Acquisition Regulation (FAR) April 1998

• Unique nine-digit number for procurement-related activities

• Identifies business entities on location-specific basis

• D-U-N-S number if needed for CCR registration

• D & B Number Link

Online Representations & Certifications Application (ORCA ) Online Representations & Certifications Application (ORCA )

• e-Government initiative

• designed by Integrated Acquisition Environment (IAE)

• replaces the paper based Representations and Certifications (Reps and Certs) process

• www.sam.gov

TOP GOVERNMENT FEDERAL AGENCIESTOP GOVERNMENT FEDERAL AGENCIES80% of Spend comes from 10 Government Agencies

– Department of Defense (DOD)– Homeland Security– Department of Justice– Veteran Administration – Health and Human Services– Agriculture– State Department– Treasury– Transportation– Interior

80% of federal employees live outside the Beltway!

DEPARTMENT OF DEFENSE DEPARTMENT OF DEFENSE

• DTMO (Defense Travel Management Office)

• Endorsed Hotel Programs – Navy Elite– Lodging Success Program (LSP) - Army– FedRooms– New pilot hotel program to be tested in 2014

• ON-LINE BOOKING TOOL – Defense Travel System (DTS)

– Contractor – Northrop Grumman

GSA Schedule 599-2 Approved Travel Agencies

ADTRAV CORPORATION AL OMEGA WORLD TRAVEL, INC. VAALAMO TRAVEL GROUP LP, THE TX PRESTIGE TRAVEL, INC. NVAMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC. NY RHEIN CORPORATION FLARCADE TRAVEL, INC MI RIVER CITY GROUP, INC OR

CRUISE VENTURES, INC. VA RODGERS TRAVEL, INC. PA

CW GOVERNMENT TRAVEL, INC. VASCHEDULED AIRLINES TRAFFIC OFFICES, INC. VA

DULUTH TRAVEL, INC. GA SEMONT TRAVEL INC. MT

EDUCATIONAL SERVICES, INC MD SUN TRAVEL INC TX

EL SOL TRAVEL, INC. AZ THE TRAVEL COMPANY OF MONTANA INC MTGLOBAL, INC. ID TRANSCOR, INC. FL

HOLIDAY TRAVEL INTERNATIONAL, INC PA TRAVEL CONCEPTS, INC VA

INTEGRATED SOLUTIONS & SERVICES, INC. TN TRAVEL HORIZONS, INC. DC

J BEASLEY & ASSOCIATES, INC FL TRAVEL MANAGEMENT PARTNERS, INC. NCKNOWLEDGE CONNECTIONS, INC. VA TRAVEL PLUS INC IL

KULLER TRAVEL COMPANY NJ TRAVEL SOLUTIONS GROUP INC. MDLAWTON'S TRAVEL SERVICE, INC. VA USTRAVEL ALASKA, LLC. AKLORRAINE TRAVEL LLC FL VTS TRAVEL ENTERPRISES INC NJ

MANASSAS TRAVEL INC UT WRIGHT TRAVEL AGENCY, INC, THE TN

NATIONAL TRAVEL SERVICE, INC. WV

AIRLINE CITY PAIR PROGRAMAIRLINE CITY PAIR PROGRAM

• Operated by GSA• 30 years old• 5,000 city pairs• No restrictions• Last seat availability• No change or cancellation fees• No blackout dates• Up to 73% off unrestricted fares ($5.9B annual savings)• Advanced purchase fares/reduced pricing now available

CAR RENTAL PROGRAMCAR RENTAL PROGRAM

• Operated by DTMO (October 2007)• Agreement #4 (effective 2011)• Official business• Renters 18+ years• Additional drivers• Liability Damage Waiver (LDW) & Collision Damage Waiver (CDW)• $5 daily Government Administrative Rate Supplement (GARS) fee

OFFICIAL GOVERNMENT HOTEL PROGRAMSOFFICIAL GOVERNMENT HOTEL PROGRAMS

• (Military Entrance Processing Service (MEPS) - City specific

• Lodging Success – City Specific

• Navy Elite – City specific, managed by CWTSatoTravel for U.S. Navy

• Emergency Lodging Services (Corporate Lodging Consultants)

• FedRooms

FedRoomsFedRooms• Official government-wide lodging program

• First consideration..not mandated yet..FedRooms First

• Rate at or below per diem ..requires rate parity

• 2.75% funding fee on room nights utilized

• FEMA approved hotels (U.S. & U.S. possessions/territories)

• 4PM cancel policy domestic; 24 hour international

• Book via www.fedrooms.com, 800 numbers, hotel direct, TMC’S, GDS 

SmartPay SmartTax InitiativeSmartPay SmartTax Initiative

• Launched June 19, 2012

• 11 States currently waive State taxes for individually billed/paid federal government credit cards:  Alaska, Delaware, Florida, Kansas, Massachusetts, Missouri, New York, Oregon, Pennsylvania, Texas, Wisconsin

• Website: https://smartpay.gsa.gov/about-gsa-smartpay/tax-information/state-response-letter

• SmartTax Vendor Guides

• SmartTax Quick Reference for Vendors

MILITARY MARKET MILITARY MARKET • Approximately 700 active military bases/installations worldwide• Over 1.5M active duty; 1.4M reserves• Over 60 military processing centers in U.S.• Base listing website: http://apps.militaryonesource.mil/pls/psgprod/f?p=MI:ENTRY:1658650598401302::::: • Work the Bases:

• MWR / ITT /ITR offices• Graduations - every 8 – 10 weeks • Leisure travel • Public Affairs Office (PAO)• Reunions (great sites http://www.military.com/ and http://www.reunionfriendly.com/) • Sponsor sport event s • Contract officers (CO) • Rotary • Base travel shows• Relocation office (housing or base ‘overflow’)

– .– Five service branches: Army, Navy, Air Force, Marines and Coast Guard– .

MILITARY LEISURE VOUCHER PROGRAMMILITARY LEISURE VOUCHER PROGRAM

– Discounted, prepaid reservation admissions and lodging

– Active duty, active reserve and national guard,

retired military, DOD civilian employees, and family members

– Ms. Jean Neal jean.m.neal3.naf@mail.mil

STATE & LOCAL GOVERNMENTS STATE & LOCAL GOVERNMENTS

• City, State, County entities– Court systems– State funded universities– Local state funded schools – State funded medical centers– Indian reservations– State prisons– Medical boards– State parks and recreation

• 25 states have established travel coordinator• 34 states have a centralized and designated travel agency• State Travel Manager Alliance: www.stma.us

COST REIMBURSABLE CONTRACTORS (CRC)COST REIMBURSABLE CONTRACTORS (CRC)

– Corporations contracted by federal government

– Seek per diem rates

– Lockheed Martin, Northrop Grumman, Boeing, Raytheon, General Dynamics, L-3 Communications, BAE Systems, and many others

– www.govexec.com - top contractors

GOVERNMENT REFERENCESGOVERNMENT REFERENCES

• “The United States Government Manual 2012”   

U.S. Government Printing Office

• “Military Installations Worldwide Guide” Military Times Media Group # 800-368-5718

• “Government Executive”

How to Identify Valid Federal Government Social Media AccountsHow to Identify Valid Federal Government Social Media Accounts

• Twitter, Facebook,YouTube

• Hosted on commercial domains

• Social Media Registry

• Complete URL of the account

• Example: https://twitter.com/whitehouse

www.govevents.com

Where Government Gathers

www.govevents.com

Where Government Gathers

CGTP CERTIFIED GOVERNMENT TRAVEL PROFESSIONAL CGTP CERTIFIED GOVERNMENT TRAVEL PROFESSIONAL

• Launched 2007

• Defines ABC’s of government market

• Networking opportunities

• Certified designation

• Contact Rick Singer

• Process of being updated

QUESTIONSQUESTIONS

September 2013