Likeable Community Management
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June 26 , 2012 Presented by: Megan McMahon & Dhara Naik @LikeableCM Top 10 Ways Community Management Can Add Value to Your Business
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Join the Likeable Community Management team as we take you through 10 ways community management can help your business thrive. We'll give you tangible examples of real life brands doing community management well. Sign up and learn how to make your business' community management valuable!
Transcript of Likeable Community Management
June 26 , 2012
Presented by:Megan McMahon & Dhara Naik
@LikeableCM
Top 10 Ways Community Management Can Add Value to Your
Business
Agenda
#LikeableCM
• Who is Likeable?• Top 10 ways community management can add value to
your business• Q & A
*TWEET TO @LIKEABLECM with hashtag #LikeableCM
Who is Likeable?
How Community ManagementCan Add Value to YourBusiness
Top 10 Ways…#LikeableCM
1. Building Brand Awareness
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Boloco
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Logitech
#LikeableCM
2. Build Your Brand Voice
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GemsAround
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DKNY
#LikeableCM
3. Understand Your Audience
#LikeableCM
Voices Against Brain Cancer
#LikeableCM
Nickelodeon
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4. Acquiring New Customers
#LikeableCM
Orabrush
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Coconut Bliss Ice Cream
#LikeableCM
5. Rewarding & RetainingCustomers
#LikeableCM
Sprinkles NYC
#LikeableCM
GrubHub
#LikeableCM
Speaking of Surprise and Delight…
#LikeableCM
6. Receiving Fan Feedback on Products & Services
#LikeableCM
Marriott International
#LikeableCM
Hpnotiq
#LikeableCM
7. Finding Brand Ambassadors
#LikeableCM
Entenmann’s
#LikeableCM
The Company Store
#LikeableCM
8. Developing Long-TermRelationships with Ambassadors
#LikeableCM
Restaurant.com
#LikeableCM
Ritani
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9. Changing ConsumerPerception
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McDonalds
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Ordr.in
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10. Providing Customer Service
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Zappos
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Delta Assist
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Questions?
#LikeableCM
