LIFELINE Web view · 2014-12-12To lead services within Lifeline’s prison based...

Lifeline Project Ltd 2013

JOB DESCRIPTIONS for ALL posts.

JOB IDENTIFICATION

Job Title Prison Recovery Co-ordination Team LeaderReports To Prison Area ManagerDirect Reports Prison Recovery Co-ordinators, Prison Recovery Senior Practitioners,

Prison Recovery Administrators.Location XXXXHours 35 hours (may include evening, weekend and Bank Holiday working)Salary NJC scale 30 – 35 (£25,727 - £29, 528)Date Updated May 2013

JOB PURPOSE

To lead services within Lifeline’s prison based recovery-orientated model for problem drug and alcohol using offenders.

To ensure that the services key elements (assessment, recovery coordination, delivery of psychosocial interventions, key working, treatment exit planning and aftercare) are integrated and delivered to a high standard.

To coordinate services that support users to achieve recovery goals, positive outcomes and community re-integration, maximising engagement and retention.

To lead, manage and develop the Prison Recovery Co-ordination Team staff, to build a forward looking, dynamic and competent team within a culture of continuous performance improvement.

To work in close collaboration with services, internally and externally, to develop effective pathways, approaches and interventions to support and motivate service users through all stages of their individual recovery journey.

To work within a strengths-based, recovery-orientated, change and outcomes focused approach which promotes service users and communities as responsible co-producers of health, well-being and recovery.

ORGANISATIONAL POSITION

See organisational chart attached.

MAIN DUTIES AND RESPONSIBILITIES

Service Delivery To lead and coordinate the service’s key activities: assessment, implementation, monitoring and

review of recovery plans; individual psychosocial support; planning community re-integration and treatment exit; and caseload coordination.

To be responsible for ensuring that effective engagement and harm reduction interventions are delivered for service users presenting with a range of drug and alcohol problems.

To be responsible for ensuring that required assessments and recovery plans are completed and

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individuals’ strengths / recovery capital, including social capital and networks, begin to be explored. To ensure that service users personal strengths, social networks and recovery capital (social,

physical, human and cultural) are built and developed during the recovery stage. To collaboratively develop and implement effective and flexible systems and structures that are

responsive to the needs of individuals with different levels of risk, complexity and strengths. To coordinate and develop the provision of a full range of flexible psychosocial interventions, in line

with national guidance. To monitor, review and improve as necessary, the quality of recovery care planning within the

service. To monitor the progress of individual service users through the recovery process and ensure that

recovery goals and outcomes are being achieved. To be responsible for ensuring that recording of documentation and case notes are of a high standard

and that recording is undertake within required time frames. To ensure that service users are fully informed about their recovery / treatment options, are involved

in and consent to decisions, and are encouraged to take opportunities to achieve a sustained recovery.

To ensure and develop ‘visible recovery’ within the service, continuing to promote exit from treatment to service users, through the use of dedicated recovery individuals and information.

To develop initiatives within the team (including the establishment of lead roles) in order to support service users with specific needs relating to gender, age, sexual orientation or ethnicity.

To develop effective transition arrangements with the team for service users entering community drug treatment or prison based treatment, including regular joint handover meetings and continuity of recovery plans.

To ensure that the service is fully integrated with clinical treatment provision, by working closely with the Clinical Team to effectively align interventions within the recovery plan.

To support delivery of a fully integrated recovery-oriented treatment system by ensuring close links, information sharing, shared processes and collaborative development between community treatment, Clinical and Offender Management Teams to affect a safe, seamless and successful treatment journey, and to ensure that services are working collectively towards the achievement of recovery goals and positive outcomes for each individual.

Performance and People Management To manage and coordinate efficient and effective staff development within the Prison Recovery

Coordination Team, including volunteers and peer mentors, to provide adequate cover for all aspects of the service.

To provide professional leadership through: first line support; problem solving; leading by example; developing appropriate expectations, culture and values; embracing and implementing change.

To performance manage, at individual and team level, through: delivering contractual requirements, targets and outcomes; goal and task setting; and managing, monitoring and reporting progress.

To assess the impact of recovery coordination provision in contributing to recovery goals / outcomes. To provide operational management through consistent systems of supervision, objectives, appraisal,

induction, disciplinary and grievance and absence management. To develop the team through coaching, engagement, communication, motivation, team building and

delegation (including of lead roles). To develop a collaborative, creative and flexible team, which is able to empower, challenge and

change. To support team members to be competent to delivery the full range of psychosocial and other

interventions required at the change and completion (recovery coordination) phase, through supervision, case reviews and matching training to job roles.

To develop robust and integrated data capture procedures to ensure effective recording of performance monitoring, outcomes and service user information including identifying areas of attrition.

To utilise service data to facilitate business decisions and reporting, locally and organisationally. To ensure that risk management procedures (including child and adult safeguarding protocols) are

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consistently followed and that the team members are fully informed of the requirements of these procedures.

To manage the continuous improvement of quality and performance in the provision of recovery coordination within an integrated model of service delivery.

Service and Business Development To lead on specific areas of service development, projects or pilots, as agreed with Operations

Managers. To identify and report on service and locality relevant information, including gaps in provision and

opportunities, developing appropriate responses with Operations Managers. To proactively engage and build relationships with local communities, external agencies /

professionals to identify and build recovery resources and opportunities for individual and service development.

To ensure that service users are provided with opportunities to consult on service development and to be involved in the development and delivery of services as appropriate.

To contribute to the sustainability of Lifeline’s growth, by leading on specific areas of business development, as appropriate and agreed with the Service Manager.

To undertake key financial issues, including service budgets, value for money, efficiency and risk. To ensure an appropriate strategic awareness at industry, local, organisational and service levels.

GENERAL DUTIES

To personify a positive, collaborative and recovery-focused work ethic. To present a professional appearance, help maintain an orderly working environment and act at all times

to uphold the good reputation of Lifeline Project. To ensure that all visitors to the service (including service users, families/carers, professionals and the

general public) are welcomed in a responsive, helpful and professional manner. To ensure service users’ and professionals’ experience of Lifeline is positive including by taking personal

responsibility for answering ringing telephones and promptly dealing with inappropriate behaviour by staff, volunteers or service users.

To attend meetings at appointed times, maintain professional personnel and service user records and meet deadlines.

To work flexibly across the whole service, including providing duty, late working and weekend cover as required.

To proactively maintain professional knowledge and practice and attend, use and contribute to supervision and team meetings effectively.

Raise drug and alcohol and recovery awareness within the community, sharing your knowledge and experience by developing packages that train and educate community and other interested groups.

To assess risk and safeguarding issues, undertake risk and need assessments when appropriate and report any potential risk and safeguarding issues to ensure staff, service users and children are protected.

To work within professional boundaries maintaining safety and appropriate confidentiality at all times. To comply with all Prison Service policies and requirements, including safe systems of work and security

procedures. To contribute to organisational initiatives as required. To demonstrate commitment to Lifeline’s statements of Mission, Vision and Values and strategy, ensuring

that they inform, and are embedded within, service delivery and practice. To ensure services and duties are delivered in compliance with the law and relevant national and local

policies, standards and guidance, including the CQC, NTA, NICE and other quality standards. To read and comply with all published Lifeline policies and procedures, at the start of your employment

and again whenever they are added to or changed, as available on the Lifeline staff website. To work flexibly to undertake such other reasonable duties and responsibilities, at any location within

reasonable daily travel from your main place of work.

To carry out responsibilities with clear regard to Lifeline’s Equal Opportunities, Health and Safety, and other relevant employee focused policies and procedures.

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JOB DESCRIPTION AGREEMENT

This is an outline job description and may be subject to change according to the needs of the job, in consultation with the post holder

Job Holder’s Signature

Date

Post Holder’s Signature

Date

Recovery Coordination Team Leader

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Person Specification

All criteria are Essential unless otherwise indicated

Experience (through paid or voluntary work) Experience in providing a range of evidence-based treatment interventions to substance misusers

(essential) within a secure environment (desirable). Experience of providing consistent and structured line management supervision to practitioners within a

health / or social care setting. Experience of leading on specific areas of service development or initiatives to improve service delivery

within a health and / or social care setting. Experience of providing interventions that support individuals to develop their personal strengths. Experience of working as part of a management team, taking collective responsibility for meeting service

objectives (Desirable).

Knowledge An in-depth understanding and knowledge of the harmful effects associated with drug misuse in relation to

health, social welfare, housing, employability and personal relationships. An understanding / awareness of current national policies on substance misuse and the strategies that

influence the priorities of treatment services. An in-depth knowledge and understanding of the treatments and interventions available to substance

misusers. Knowledge and understanding of the principles of good management practice in relation to the

supervision, support, development and performance monitoring of staff. Knowledge and understanding of policies related to the safeguarding of children and vulnerable adults

and how these influence practice. Knowledge of models of recovery, and an understanding of the role of criminal justice / prison based

services in supporting recovery.

Qualifications and Training NVQ level 3 in Health and Social Care, and/or equivalent professional qualification (e.g. Health Care,

Nursing, Social Work, equivalent overseas qualification). Management related qualification/s or training (desirable).

Skills and Abilities Ability to provide leadership and guidance to staff in the achievement of individual and team objectives in

order to meet the contractual requirements of the service. Ability to respond positively and flexibly to new developments and demands and to successfully support,

steer and develop staff through periods of change. Ability to take a proactive approach to the development and maintenance of detailed case recording and

data monitoring systems. Ability to solve problems in a logical and solution-focused manner and take decisions appropriate to the

scope of this role. Ability to organise, case-coordinate, prioritise and communicate with a range of individuals. Ability to develop and manage programmes of structured interventions for substance misusing individuals

that support change and positive outcomes. Ability to produce written reports to a standard that is appropriate to a range of audiences (internal and

external). Commitment to the continuous improvement of services and the ability to develop new and creative

initiatives to effect these improvements. Commitment to maintaining an up to date and comprehensive knowledge base on the wider policy context

within which services are delivered. Commitment to the maintenance of high standards of service delivery and the ability to implement and

sustain these. Ability to positively engage in service promotion and liaison with external agencies in a range of different

contexts. Ability to engage with communities to identify and access potential recovery resources. Commitment to work collaboratively and proactively with colleagues for the achievement of service

objectives and to operate as an effective and pro-active member of the management team.

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Commitment to continuous improvement in professional competence and skills in order to provide a high standard of recovery-focused care to service users.

Additional Factors A commitment to equality of opportunity and anti-discriminatory practice that is reflected in professional

relationships with service users, colleagues and the general public. A desire to work within, and contribute to, a culture that is positive, dynamic, forward thinking and

outcomes-focused. Willing and able to work flexibly to cover evening and weekend duties to meet the demands of the service.

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JOB DESCRIPTION

JOB IDENTIFICATION

Job Title Prison Recovery Senior PractitionerReports To Prison Recovery Co-ordination Team LeaderLocation HMP Hours 35 hours (may include evening, weekend and Bank Holiday working)Salary NJC 23-32 (£20,198 - £27,323)Date Updated May 2013




Service provision:

To provide the service’s key activities; assessment; implementation, monitoring and review of recovery plans; clinical interventions to support recovery; individual psychosocial support; drug testing; planning for community re-integration and treatment exit; and caseload coordination.

To deliver effective engagement and harm reduction interventions, including brief interventions as required for service users presenting with a range of drug and alcohol problems.

To complete all assessments required, and begin to explore individuals’ personal strengths/recovery capital.

To support a caseload of offenders with complex substance misuse problems, monitoring and reviewing their recovery plans, focusing on their therapeutic needs and achievement of their recovery goals.

To build and develop service users’ personal strengths, social networks and recovery capital (social, physical, human and cultural).

JOB PURPOSE

To provide services within Lifeline’s prison based recovery-orientated treatment model for problem drug and alcohol using offenders.

To ensure that the service’s key elements (assessment, recovery coordination, delivery of psychosocial interventions, key working, treatment exit planning and aftercare) are integrated and delivered to a high standard.

To deliver services that support service users to achieve recovery goals, positive outcomes and community re-integration, maximising engagement and retention.

To work effectively and flexibly with colleagues under the direction of the Prison Team Leader, and other managers, to ensure that high standards of performance are maintained.

To work collaboratively with other services to provide interventions to support and motivate service users and meet their needs through all stages of their individual recovery journey.

To work within a strengths-based, recovery-orientated, change and outcomes focused approach which promotes service users as responsible co-producers of health, well-being and recovery..

To deliver specialist drug and alcohol treatment interventions to complex service users To support the Prison Team Leader in the delivery of clinical governance requirements, service and

staff performance.

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To assist the Prison Team Leader to plan intervention delivery in accordance with local treatment needs and requirements.

To effectively and proactively signpost service users into a range of health and social care services that support their recovery.

To record all documentation and case-notes to a high standard and within required time frames. To support systems and structures that are responsive to the needs of individuals with different levels

of risk, complexity, severity, and strengths. To provide a range of flexible and effective psychosocial interventions on an individual and group

basis in line with national guidance. To fully inform service users about their recovery/treatment options, involve them in decisions about

their treatment, obtain their informed consent for information sharing, and encourage them to take opportunities to achieve a sustained recovery.

To support ‘visible recovery’ within the service, promoting eventual exit from treatment to service users.

To effect the transition of service users into appropriate community treatment and/or prison based treatment options (including residential rehabilitation, DIP, drug recovery wings, therapeutic communities and accredited programmes).

To ensure that clinical treatment interventions are fully integrated within individual recovery plans, by working closely with service colleagues.

To co-ordinate closely with community agencies, recovery communities and Offender Management to ensure access to on-going recovery support interventions and to establish and transfer community re-integration plans at treatment exit stage.

To support information sharing and shared processes between Offender Management, community agencies and all relevant partners to affect a safe, seamless and successful treatment journey.

To work collaboratively and proactively with other members of staff, volunteers and peer mentors, to ensure that services are fully coordinated and are working collectively towards the achievement of recovery goals and positives outcomes for each individual client.

Performance and personal management:

To work flexibly to provide adequate cover for all aspects of the service. To work alongside and provide support and supervision to volunteers and peer mentors as required. To work within, and contribute positively to, an appropriate culture of established values and

expectations, embracing and implementing change. To be responsible for performance management at an individual level through: self-management;

delivery of goals and tasks set; delivery of contractual requirements, targets and outcomes; and reporting progress.

To actively engage in opportunities for learning and development at an individual and team level. To comply with operational management systems of supervision, objectives, appraisal and induction. To work collaboratively, creatively and flexibly, to empower, challenge and change service users. To develop competencies to effectively deliver a range of psychosocial and other interventions

required, undertaking training matched to the role as required. To comply with data collection procedures and reporting to ensure effective recording of performance

monitoring, outcomes, and service user information. To adhere to the implementation of risk management procedures (including child and adult

safeguarding protocols) taking personal responsibility for keeping up to date on the requirements of these procedures.

To contribute to the continuous improvement of quality and performance of recovery coordination interventions.

Service development:

To take a lead in specific targeted service developments as required. To form productive working relationships with external agencies and professionals, existing and new,

to ensure that service users have access to a wide range of recovery and community resources. To provide service users with on-going opportunities to consult on service development, working

jointly to develop and deliver services, as appropriate, under the direction of management. To contribute to the sustainability of Lifeline’s growth through the delivery of best practice and quality

services and achieving targets and lasting outcomes for its beneficiaries.

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GENERAL DUTIES

To personify a positive, collaborative and recovery-focused work ethic. To present a professional appearance, help maintain an orderly working environment and act at all

times to uphold the good reputation of Lifeline Project. To ensure that all visitors to the service (including service users, families/carers and professionals)

are welcomed in a responsive, helpful and professional manner. To ensure service users’ and professionals’ experience of Lifeline is positive including by taking

personal responsibility for answering ringing telephones and promptly dealing with inappropriate behaviour by staff, volunteers or service users.



To ensure an appropriate level of strategic awareness at industry, local, organisational and service level

To facilitate the development of programme implementation and delivery within the service. To proactively maintain professional knowledge and practice and attend, use and contribute to

supervision and team meetings effectively. Raise drug and alcohol and recovery awareness within the prison establishment, sharing your

knowledge and experience by developing packages that train and educate establishment staff and other interested groups.


To work within professional boundaries maintaining safety and appropriate confidentiality at all times.

To comply with all Prison Service requirements including Safe Systems of Work, Prison Service Orders and Instructions, identified training and security restrictions.

To contribute to organisational initiatives as required. To demonstrate commitment to Lifeline’s statements of Mission, Vision and Values and strategy,

ensuring that they inform, and are embedded within, service delivery and practice. To ensure services and duties are delivered in compliance with the law and relevant national and

local policies, standards and guidance, including the CQC, NTA, NICE and other quality standards. To read and comply with all published Lifeline policies and procedures, at the start of your

employment and again whenever they are added to or changed, as available on the Lifeline staff website.

To work flexibly to undertake such other reasonable duties and responsibilities, at any location within reasonable daily travel from your main place of work.


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Date


Date

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Prison Senior PractitionerPerson Specification



(essential) within a secure environment (desirable) Experience of using recognised psychosocial techniques in the treatment of substance misuse. Experience or an understanding of providing interventions that support individuals to develop their

personal strengths. Experience of delivering harm reduction interventions. Experience of delivering structured group work.

General and Special Knowledge An in-depth understanding and knowledge of the harmful effects associated with substance misuse in

relation to health, social welfare, housing, employability and personal relationships. An understanding/awareness of current national policies on substance misuse and the strategies that


misusers A knowledge and understanding of policies related to the safeguarding of children and vulnerable

adults and how these influence practice. An understanding of models of recovery and the role of criminal justice treatment services in

supporting recovery.

Qualifications and Training NVQ level 3 in Health and Social Care, and/or equivalent professional qualification (e.g. Health Care,

Nursing, Social Work, equivalent overseas qualification).

Skills and Abilities The ability to quickly establish rapport with service users and to use assertive techniques to engage

them in treatment. The ability to undertake accurate and comprehensive assessments of need, identifying levels of risk,

recovery potential and to establish immediate and longer term recovery goals. Ability to implement recovery-focused treatment plans that demonstrate a detailed knowledge of a

range of resources to facilitate progress towards recovery goals. Ability to use a range of psychosocial techniques and approaches and to deliver programmes of

structured and non-structured interventions which are effective in facilitating progress towards recovery-focused goals.

Ability to work effectively with groups using a structured and planned approach. Ability to organise, coordinate and prioritise caseloads. Ability to produce written reports to a standard that is acceptable to a range of audiences (internal and

external). Ability to maintain accurate and detailed case records within given deadlines. Ability to use data management systems for the effective recording of performance and service user

data. Flexibility of approach to problem solving and goal achievement that demonstrates an ability to use a

range of treatment and recovery-enhancing resources. Commitment to working collaboratively with co-workers, colleagues within the Prison establishment,

and external services to facilitate positive recovery outcomes for service users. Commitment to sharing knowledge, expertise and learning with colleagues (co-workers, volunteers,

other professionals) in order to improve standards of practice within the service and the wider treatment environment.


Additional Factors A commitment to equality of opportunity and anti-discriminatory practice that is reflected in

professional relationships with service users, colleagues and the general public.

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A desire to work within, and contribute to, a culture that is positive, dynamic, forward thinking and outcomes-focused.

Willing and able to work flexibly to cover evening and weekend duties to meet the demands of the service.

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JOB IDENTIFICATION

Job Title Prison Recovery Co-ordinatorReports To Prison Recovery Co-ordination Team LeaderLocation HMPHours 35 hours (may include evening, weekend and Bank Holiday working)Salary NJC 18– 29 (£17,333- £24,892)Date Updated May 2013

JOB PURPOSE

To provide services within Lifeline’s prison based recovery-orientated treatment model for problem drug and alcohol using offenders.

To ensure that the service’s key elements (assessment, recovery coordination, delivery of psychosocial interventions, key working, treatment exit planning and aftercare) are integrated and delivered to a high standard.

To deliver services that support service users to achieve recovery goals, positive outcomes and community re-integration, maximising engagement and retention.

To work effectively and flexibly with colleagues under the direction of the Prison Team Leader, and other managers, to ensure that high standards of performance are maintained.


To work within a strengths-based, recovery-orientated, change and outcomes focused approach which promotes service users as responsible co-producers of health, well-being and recovery.




Service provision: To provide the service’s key activities: assessment, implementation, monitoring and review of recovery

plans; individual psychosocial support; planning community re-integration and treatment exit; and case management.

To deliver effective engagement and harm reduction interventions as required for service users presenting with a range of drug and alcohol problems.

To complete all assessments required, and begin to explore individuals’ personal strengths/recovery capital.

To support a caseload of adult offenders with substance misuse problems, monitoring and reviewing their recovery plans, focusing on their therapeutic needs and achievement of their recovery goals.

To build and develop service users’ personal strengths, social networks and recovery capital (social, physical, human and cultural).

To effectively and proactively signpost service users into a range of health and social care services that support their recovery.

To record all documentation and case-notes to a high standard and within required time frames. To support systems and structures that are responsive to the needs of individuals with different levels of

risk, complexity, severity, and strengths. To provide a range of flexible and effective psychosocial interventions on an individual and group basis in

line with national guidance. To fully inform service users about their recovery/treatment options, involve them in decisions about their

13


treatment, obtain their informed consent for information sharing, and encourage them to take opportunities to achieve a sustained recovery.

To support ‘visible recovery’ within the service, promoting eventual exit from treatment to service users. Where appropriate, to develop a specialism in supporting service users with specific needs relating to

gender, age, sexual orientation or ethnicity. To effect the transition of service users into appropriate community treatment and/or prison based

treatment options (including residential rehabilitation, DIP, drug recovery wings, therapeutic communities and accredited programmes).

To ensure that services are fully integrated with clinical treatment, by working closely with Clinical Team colleagues to align interventions within individual recovery plans.

To co-ordinate closely with community agencies and Offender Management to ensure access to ongoing recovery support interventions and to establish and transfer community re-integration plans at treatment exit stage.

To support information sharing and shared processes between Offender Management, Clinical Team Colleagues and community agencies to affect a safe, seamless and successful treatment journey.

To work collaboratively and proactively with other members of staff, volunteers and peer mentors, to ensure that services are fully co-ordinated and are working collectively towards the achievement of recovery goals and positives outcomes for each individual client.

Performance and personal management: To work flexibly to provide adequate cover for all aspects of the service. To work alongside and provide support and supervision to volunteers and peer mentors as required. To work within, and contribute positively to, an appropriate culture of established values and

expectations, embracing and implementing change. To be responsible for performance management at an individual level through: self-management; delivery

of goals and tasks set; delivery of contractual requirements, targets and outcomes; and reporting progress.

To actively engage in opportunities for learning and development at an individual and team level. To comply with operational management systems of supervision, objectives, appraisal and induction. To work collaboratively, creatively and flexibly, to empower, challenge and change service users. To develop competencies to effectively deliver a range of psychosocial and other interventions required,

undertaking training matched to the role as required. To comply with data collection procedures and reporting to ensure effective recording of performance

monitoring, outcomes, and service user information. To adhere to the implementation of risk management procedures (including child and adult safeguarding

protocols) taking personal responsibility for keeping up to date on the requirements of these procedures. To contribute to the continuous improvement of quality and performance of recovery coordination

interventions.

Service development: To take a lead in specific targeted service developments as required. To form productive working relationships with external agencies and professionals, existing and new, to

ensure that service users have access to a wide range of recovery and community resources. To provide service users with ongoing opportunities to consult on service development, working jointly to

develop and deliver services, as appropriate, under the direction of management. To contribute to the sustainability of Lifeline’s growth through the delivery of best practice and quality

services and achieving targets and lasting outcomes for its beneficiaries. To ensure an appropriate level of strategic awareness at industry, local, organisational and service levels.

GENERAL DUTIES

To present a professional appearance, help maintain an orderly working environment and act at all times to uphold the good reputation of Lifeline Project.

To ensure service users’ and professionals’ experience of Lifeline is positive including by taking personal responsibility for answering ringing telephones and promptly dealing with inappropriate behaviour by staff, volunteers or service users.


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Raise drug and alcohol and recovery awareness within the prison establishment, sharing your knowledge and experience with establishment staff and community groups.


To work within professional boundaries maintaining safety and appropriate confidentiality at all times. To comply with all Prison Service policies and requirements, including safe systems of work and security

procedures. To contribute to organisational initiatives as required. To demonstrate commitment to Lifeline’s statements of Mission, Vision and Values and strategy,

ensuring that they inform, and are embedded within, service delivery and practice. To ensure services and duties are delivered in compliance with the law and relevant national and local



reasonable daily travel from your main place of work.





Date


Date

Prison Recovery Co-ordinatorPerson Specification



(essential) within a secure environment (desirable) Experience of using recognised psychosocial techniques in the treatment of substance misuse. Experience or an understanding of providing interventions that support individuals to develop their

personal strengths.

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Experience of delivering harm reduction interventions. Experience of delivering structured group work (desirable).

General and Special Knowledge An in-depth understanding and knowledge of the harmful effects associated with drug misuse in relation to

health, social welfare, housing, employability and personal relationships. An understanding/awareness of current national policies on substance misuse and the strategies that


misusers. A knowledge and understanding of policies related to the safeguarding of children and vulnerable adults

and how these influence practice. An understanding of models of recovery and the role that Criminal Justice services have in delivering

recovery orientated treatment

Qualifications and TrainingNVQ level 3 in Health and Social Care, and/or equivalent professional qualification (e.g. Health Care, Nursing, Social Work, equivalent overseas qualification).

Skills and abilities The ability to quickly establish rapport with service users and to use assertive techniques to engage them

in treatment. The ability to undertake accurate and comprehensive assessments of need, identifying levels of risk,

recovery potential and to establish immediate and longer term recovery goals. Ability to implement recovery-focused treatment plans that demonstrate a detailed knowledge of a range

of resources to facilitate progress towards recovery goals. Ability to use a range of psychosocial techniques and approaches and to deliver programmes of

structured and non-structured interventions which are effective in facilitating progress towards recovery-focused goals.

Ability to work effectively with groups using a structured and planned approach. Ability to organise, coordinate and prioritise caseloads. Ability to produce written reports to a standard that is acceptable to a range of audiences (internal and

external). Ability to maintain accurate and detailed case records within given deadlines. Ability to use data management systems for the effective recording of performance and service user data. Flexibility of approach to problem solving and goal achievement that demonstrates an ability to use a

range of treatment and recovery-enhancing resources. Commitment to working collaboratively with co-workers, colleagues within the Prison establishment, and

external services to facilitate positive recovery outcomes for service users. Commitment to sharing knowledge, expertise and learning with colleagues (co-workers, volunteers, other

professionals) in order to improve standards of practice within the service and the wider treatment environment.


Additional Factors A commitment to equality of opportunity and anti-discriminatory practice that is reflected in professional

relationships with service users, colleagues and the general public. A desire to work within, and contribute to, a culture that is positive, dynamic, forward thinking and

outcomes-focused. Willing and able to work flexibly to cover evening and weekend duties to meet the demands of the service.

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JOB IDENTIFICATION

Job Title Recovery Support WorkerReports To Team LeaderLocationHoursSalaryDate Updated

JOB PURPOSE

To support the delivery of services that assist service users to achieve recovery goals, positive outcomes and community re-integration, maximising engagement and retention.

To provide a range of effective and creative interventions to support individuals’ post-treatment needs focused on achieving sustainable recovery and integration.

To provide support to the Substance Misuse Team in relation to nursing care and prescribing for patients, including acting as a second signer for dispensing and ensuring the smooth running of substance misuse clinics.

To provide assistance to the substance misuse nursing team in supporting the delivery of clinical interventions for the service.


To work within a strengths-based, recovery-orientated, change and outcomes focused approach which promotes service users as responsible co-producers of health, well-being and recovery.

To deliver efficient administrative and data administrative support to members of the Integrated Substance Misuse team to ensure that the team are served by processes that are effective, well recorded, and simple, enabling practitioners to focus on their own roles and service objectives.

To be responsible for data administration within the service, including NDTMS data entry.


Service provision: To support the provision of the service’s key activities; assessment; implementation, monitoring and

review of recovery plans; clinical interventions to support recovery; individual psychosocial support; drug testing; planning for community re-integration and treatment exit; and caseload coordination.

To develop and maximise service users’ personal strengths, social networks and recovery capital (social, physical, human and cultural) at the change, completion and re-integration/recovery support stages.

To deliver support activities and interventions alongside external agencies, peers and volunteers. To record all documentation and case-notes to a high standard and within required time frames. To fully inform service users about their recovery/treatment options, involve them in decisions and

consent, and encourage them to take opportunities to achieve a sustained recovery. To support ‘visible recovery’ within the service, promoting exit from treatment to service users at all

stages of the recovery pathway and working with dedicated recovery individuals. In collaboration with other internal and external partners, to support the delivery of a range of flexible

activities to effectively engage and retain service users and promote progression. To work closely with Recovery Coordinators to ensure service users’ effective access to relevant

recovery support interventions in accordance with agreed recovery plans. To support Group Work Facilitators by assisting with the delivery of various group work sessions as

required. In work in conjunction with clinical staff to support the delivery of an integrated service. To support, as required, key service elements including drug testing, dispensing of medication and

phlebotomy. To develop and maintain clear and functional record-keeping systems as required.

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To provide clean data input to database systems, and support for database developments. To maintain the integrity of secure filing and archiving systems of service user and service

information.

Clinical Support Responsibilities: Act as second signer for the dispensing of methadone under the supervision of a qualified nurse. In conjunction with the Team Leader liaise with the Substance Misuse Nursing team to ensure seven

day cover for dispensing taking into consideration annual leave, training and absence. Provide alcohol brief interventions. Assist the Substance Misuse Nurses and Clinicians to ensure smooth running of the clinics. Prepare documentation and equipment pre and post clinic and ensure the registered qualified

practitioner has all the relevant information for the clinic. With relevant training, where appropriate, carry out routine clinical tasks such as:

o Blood pressure monitoringo Checking weight and heighto Blood and urine testingo Electrocardiogramso Minor clinical procedures – if required.

Support the team in a range of duties as required, such as: o Scan records onto SystmOneo Assist with meds and second screeningo Provide administrative support when needed.

To update case notes onto SystmOne. Ensure incidents and accidents are reported and recorded in line with prison and Lifeline procedures.

Performance and personal management: To work flexibly to provide adequate cover for all aspects of the service. To work alongside and provide support and supervision to volunteers and peer mentors as required. To work within, and contribute to a recovery culture of established values and expectations

embracing and implementing change. To actively engage in opportunities for learning and development at an individual and team level. To comply with operational management systems of supervision, objectives, appraisal and induction. To work collaboratively, creatively and flexibly, to empower, challenge and change service users. To develop competencies to effectively deliver a range of psychosocial and other interventions

required at the change, completion and re-integration (recovery support) phases, undertaking training matched to the role as required.

To comply with data collection procedures and reporting to ensure effective recording of performance monitoring, outcomes and service user information including identifying areas of attrition.

Service development: To form productive working relationships with external agencies and professionals, existing and new,

to ensure that service users have access to a wide range of recovery and community resources. To provide service users with ongoing opportunities to consult on service development working jointly

to develop and deliver services, as appropriate, under the direction of management. To contribute to the sustainability of Lifeline’s growth through the delivery of best practice and quality

services and achieving targets and lasting outcomes for its beneficiaries. To ensure an appropriate level of strategic awareness at industry, local, organisational and service

levels

GENERAL DUTIES


To ensure service users’ and professionals’ experience of Lifeline is positive including by taking personal

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To work within professional boundaries maintaining safety and appropriate confidentiality at all times. To demonstrate commitment to Lifeline’s statements of Mission, Vision and Values and strategy, ensuring




reasonable daily travel from your main place of work. To carry out responsibilities with clear regard to Lifeline’s Equal Opportunities, Health and Safety, and

other relevant employee focused policies and procedures.


This is an outline job description and may be subject to change according to the needs of the job, in consultation with the post holder.


Date


Date

Job Title: Support Worker/Administrator

Essential/Desirable

Qualifications and training A good general standard of education to GCSE level or equivalent including English. NVQ Level II (Care related or Admin) or equivalent level experience . Skills and abilities An ability to work on one’s own as well as part of a team. Keyboard skills IT skills (including basic word processing) An ability to manage potentially challenging behaviour. Ability to communicate effectively both verbally and in writing. Commitment to high standards of service. Organised with excellent time management skills. Experience of carrying out routine medical tasks e.g. blood pressure checks

Experience/KnowledgeAn understanding of needs and issues of working within the substance misuse field. Experience of carrying out an administrative role. Experience of working directly within the substance misuse field Experience is desirable, and opportunities for further training will be provided for candidates with the right attitude, drive and basic level qualifications.

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Personal effectiveness Confidence- Highly organised, with excellent project planning, execution and time management skills.Ability to work under pressure

Circumstances Commitment to support Lifelines core values Flexibility of working times as weekend working may be required. Flexibility of working environment.

Diversity Demonstrate the ability to effectively work with people regardless of their ethnic, cultural, social backgrounds, their gender, age, religious belief, disability and sexual orientation.

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JOB IDENTIFICATION

Job Title Recovery AdministratorReports To Recovery Co-ordination Team LeaderLocation XXXXHours 35 hours (may include evening, weekend and Bank Holiday working)Salary Point 11 (£14,880) – Point 17 (£16,998)Date Updated May 2013

JOB PURPOSE

To work within Lifeline’s prison based recovery-orientated treatment system for problem drug and alcohol users, as part of a forward looking, flexible and creative team.

To deliver efficient administrative and data administrative support to members of the Integrated Substance Misuse team to ensure that the team are served by processes that are effective, well recorded, and simple, enabling practitioners to focus on their own roles and service objectives.

To ensure that personal performance is such that it supports a high standard of achievement and effectiveness throughout the teams.

To work collaboratively with colleagues, and other services, to maintain operational efficiency. To be responsible for data administration within the service, including NDTMS data entry.




Service delivery:

To develop and maintain clear and functional record-keeping systems as required. To complete forms and documents which support the service’s and team’s processes. To provide clean data input to database systems, and support for database developments. To maintain the integrity of secure filing and archiving systems of service user and service

information. To undertake secretarial duties, including minute taking, office diary co-ordination and dealing with

correspondence. To support the production of leaflets and brochures. To support team recruitment and HR processes. To ensure the smooth running of the team by dealing with general enquiries, greeting visitors and

maintaining shared resources. To produce reception and discharge lists, ensuring team members are promptly notified of service

user reception, discharge to court, release or transfer. To facilitate the availability of service users to attend treatment interventions via local prisoner activity

system To maintain stock levels of all required equipment, ordering replacements where necessary To effectively manage diary systems as requested, communicating any changes to relevant parties To control petty cash and expenses on behalf of the team and liaise with the Team Leader and / or

Senior Administrator on purchasing issues if applicable To work flexibly, supporting service delivery across the team. To receive, sort, distribute and dispatch mail.

Performance and personal management:

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To be responsible for own performance management at an individual level through: self-management; delivery of goals and tasks set; and reporting progress.

To comply with operational management systems of supervision, objectives, appraisal and induction. To engage in opportunities for learning, development and training. To support data collection procedures and reporting to ensure effective recording of performance

monitoring and service user information.

Service and business development:

To contribute to the sustainability of Lifeline’s growth through the delivery of quality services. To ensure an appropriate level of strategic awareness at industry, local, organisational and service

levels.


GENERAL DUTIES


To ensure that all visitors to the service are welcomed in a responsive, helpful and professional manner. To ensure service users’ and professionals’ experience of Lifeline is positive including by taking personal





To work within professional boundaries maintaining safety and appropriate confidentiality at all times. To comply with all Prison Service requirements including Safe Systems of Work, Prison Service Orders

and Instructions, identified training and security restrictions. To contribute to organisational initiatives as required. To demonstrate commitment to Lifeline’s statements of Mission, Vision and Values and strategy, ensuring




reasonable daily travel from your main place of work.To carry out responsibilities with clear regard to Lifeline’s Equal Opportunities, Health and Safety, and other relevant employee focused policies and procedures.

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Date


Date

Administrator

Person Specification


Experience (through paid or voluntary work)

Experience in providing administrative support in a service-based organisation. Experience of prison based or criminal justice service delivery (Desirable) Experience in being involved in maintaining a service management database and producing reports.

General and Special Knowledge

Understanding of the control processes involved in ordering, payment, and petty cash processes. Understanding of principles of good database management. Understanding of confidentiality and professional boundaries. Basic understanding of drug and alcohol treatment interventions.

Qualifications and Training

GSCE/ O Level or equivalent - Maths and English (or overseas equivalent educational qualifications).

Skills and abilities

Ability to solve problems on own initiative within confines of own authority. Methodical and proven personal organisation, including: maintaining own written work-plans; meeting

deadlines reliably. Ability to deal with new work assignments positively and constructively, and reviews and

communicates conflicts of priority appropriately. Ability to produce written reports to a standard that is appropriate to a range of audiences (internal

and external). Ability to take effective minutes based on clear actions and responsibilities. Ability to support users on NDTMS / Sytem1 and other data entry tools. Ability to design and produce promotional material using Microsoft Publishing, PowerPoint, CorelDraw

or similar. Advanced user of Microsoft Excel and Word, Internet diary applications and Internet research

applications. Commitment to keeping own and shared workspace clear and tidy at all times. Commitment to working collaboratively with co-workers, and colleagues in other agencies, to facilitate

positive recovery outcomes for service users. Commitment to sharing knowledge, expertise and learning with colleagues (co-workers, volunteers,

other professionals) in order to improve standards of practice within the service and the wider treatment environment.


Additional Factors

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A commitment to equality of opportunity and anti-discriminatory practice that is reflected in professional relationships with service users, colleagues and the general public.

A desire to work within, and contribute to, a culture that is positive, dynamic, forward thinking and outcomes-focused.

Willing and able to work flexibly to cover evening and weekend duties to meet the demands of the service.

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LIFELINE Web view · 2014-12-12To lead services within Lifeline’s prison based...

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