Lifecycle Solutions & Services

Service Note

Honeywell's Global Migration Helpdesk

Migration Made Easy The Honeywell Global Migration Helpdesk assists in the successful and timely

completion of Experion software and system migrations.

What is the Migration Helpdesk?

The Honeywell Migration Helpdesk, or MHD, is a dedicated group

within the Honeywell Global Technical Assistance Center (GTAC)

that focuses exclusively on Experion migrations. The MHD has

extensive experience assisting customers around the world with

migration strategies, preparation, and implementation.

The Migration Regional Champion (MRC) assists with migration

on-site or remotely, and works with the appropriate GTAC teams

to quickly address any problems during migration. GTAC provides

priority support for registered migrations and escalates issues to

Development Engineering or other expert resources as needed.

Post Migration

The MRC works with Global TAC and the site service personnel

to address any issues in the destination release, and finally with

the MHD to close out the migration process. Improvements to

best practices and lessons learned are incorporated into MHD

processes and preparation documents to ensure future audits,

analysis and migrations leverage critical experience from

previous migrations.

Our People

Global TAC Manager—Experion Migrations

Drives process & product improvements to increase customer

satisfaction with Experion migrations.

Technical Lead—Experion Migrations

Drives technical excellence and knowledge sharing through

documentation improvements and consistent training while

overseeing all migrations. Also provides consistent feedback

to Development Engineering on lessons learned and

opportunities for improvements.

Migration Engineers

Perform the analysis of system data and provide fixes or workarounds

to known migration issues. Disclose system issues that may

affect system performance or stability.

Migration Administrator

Registration, tracking, reporting and follow-up.

Migration Regional Champions (MRCs)

Honeywell has trained key service personnel in each region to

provide local expert support during preparation and implementation

of a system migration. Each Migration Regional Champion, or MRC,

ensures consistent global best-practices are used before and

during Experion migrations. The MRC may work on-site or

remotely with the local Project and Service organisations or

directly with the customer through the migration lifecycle.

Each MRC has received specialised Experion On-Process Migration

training, has successfully completed a live On-Process Migration

and is recognized within Honeywell as an Experion migration expert.

Honeywell’s Global Migration Helpdesk 2

For More Information

Learn more about how Honeywell’s Migration

Helpdesk can help reduce risk and seamlessly

modernize to the latest Experion release, email

HPSMigrationHelpdesk@Honeywell.com,

visit our website www.honeywellprocess.com

or contact your Honeywell account manager.

Honeywell Process Solutions

Honeywell

1250 West Sam Houston Parkway South

Houston, TX 77042

Honeywell House, Arlington Business Park

Bracknell, Berkshire, England RG12 1EB

Shanghai City Centre, 100 Junyi Road

Shanghai, China 20051

www.honeywellprocess.com

The Choice is Clear 2011 saw major moves towards Experion PKS R400 with support

for Windows 7 and Server 2008.

To-date, we have successfully completed 154 migrations and have

a further 146 migrations planned for 2012, heading for a total of

over 800 migrations in 2012.

Experion PKS R410 is the release of choice today.

Why Should I Contact the MHD?

By leveraging the experience, processes and training of the MHD

and MRC personnel, customers are ensured of a best-practice

migration that performs smoother, is completed faster and that

minimises the potential anomalies encountered.

The MHD and MRCs have specialised training and knowledge to

understand the minor differences in migration processes between

Experion releases, the complexities in maintaining interoperability

during migration (Experion Server/Client, Controllers, IO and

Advanced Apps) and how to safely navigate the complex

migration paths.

Migration issues are minimised with adequate preparation and

assistance from an experienced GTAC team, delaying or avoiding

migrations may lead to:

• Missed opportunities with new product features

• Obsolete Experion release support issues

• Security issues with legacy platforms (Microsoft, etc.)

• Hardware reliability and replacement challenges

• Creates more complex “multi-hop” migrations

Avoiding use of the MHD could result in a failed Experion

migration requiring roll-back to the starting release, loss

of view, or loss of control if known critical migration issues

are not mitigated beforehand.

Migration Helpdesk Feedback

“I would just like to thank you for your support on this. As you will

recall circumstances put us on an extremely tight deadline to get

approval for this OPM and your help to achieve this was crucial

to this successful migration.”

– Service Operations Manager Germany

“Please let me thank on behalf of the local Middle East team

to Global TAC and DE support that allowed us to demonstrate

once more that Honeywell is a real Global company that exceeds

expectations everywhere in the world.”

– Manager of Service Operations EMEA

“Thank you all. That was a very impressive and successful teamwork.”

– Operations Leader Germany

“It worked because of your teaming, your expertise, your knowledge, and

your patience. I’m extremely proud of what this team accomplished!”

– Field Service Manager USA

SV-12-41-ENG

August 2012

© 2012 Honeywell International Inc.