Quality health plans & benefitsHealthier livingFinancial well-beingIntelligent solutions

26.03.220.1 A (5/16)

Beneficiary maintenance and record storage

• Storage of beneficiary records and coverage documents• Confirmations of beneficiary information, plus life,

accidental death and personal loss insurance coverage amounts — online or by mail*

• Access for employees to view and change their beneficiaries at any time — online or by mail or fax

• Quality assurance of beneficiary forms to ensure valid designations for the member

Claims eligibility services

• Death claims notifications can be reported directly to Aetna through our customer service line: 1-800-523-5065

• Claims filing upon notice of death• Determination and validation of claims eligibility* at the

time of claim• Bereavement-trained specialists to handle member

and beneficiary calls• Expertise in complex beneficiary designations and

assignments

Our offering includes

Our Life Beneficiary Management and Claim Eligibility Services team takes on the management of beneficiary data and claims eligibility. The easy-to-use technology makes plan administration less of a hassle for you. And our service will help guide your employees every step of the way. That way, you can have time to focus on your business, potentially saving you money, too.

Let us help simplify your life insurance benefits administrationLife Beneficiary Management and Claim Eligibility Services

*Validation requires us to go back to the plan holder.

*Initial solicitation provided free of charge. Subsequent solicitations may be subject to a fee.

AETNA LIFE ESSENTIALS IS NOT THE INSURANCE PLAN. IT IS OFFERED FOR FREE WITH THE PLAN. LIFE BENEFICIARY MANAGEMENT AND CLAIM ELIGIBILITY SERVICES IS NOT INSURANCE. IT IS OFFERED FOR A FEE WITH THE LIFE INSURANCE PLAN.

Life insurance plans/policies are offered and/or underwritten by Aetna Life Insurance Company (Aetna).This material is for information only and is not an offer or invitation to contract. An application must be completed to obtain coverage. Life insurance plans/policies contain exclusions and limitations and are subject to United States economic and trade sanctions. Not all services are covered. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Discount offers provide access to discounted services and are not part of an insured plan or policy. The member is responsible for the full cost of the discounted services. Aetna may receive a percentage of the fee paid to a discount vendor. Legal Reference™ program services are independently offered and administered by ARAG North America (ARAG). Aetna has provided its policyholders with access to Everest Funeral Planning and Concierge Services (“Services”), which are independently administered by Everest Funeral Package, LLC (“Everest”). Access to these Services is not insurance, may be discontinued at any time without notice, and is void where prohibited. Everest is solely responsible for furnishing these Services, and Aetna makes no guarantee or representations as to their quality or suitability. In no event will Aetna be responsible or liable for any acts or omissions by Everest and its agents, employees or representatives in connection with the Services provided. Aetna does not participate in attorney selection or review, and does not monitor ARAG services, content or network. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna plans, refer to www.aetna.com. Policy forms issued in Idaho and Oklahoma include: GR-9/GR-9N and/or GR-29/GR-29N.

www.aetna.com

©2016 Aetna Inc. 26.03.220.1 A (5/16)

General beneficiary administration

Less time spent on questions about or administration of beneficiary information.

• We maintain eligibility file feeds, so we have access to updated employee or retiree information at time of death.

• We consult with you and your employees and retirees to satisfy statutory and legal requirements for beneficiary designations like trusts, divorce decrees, community property, power of attorney, etc.

• You, your employees and retirees can call us Monday through Friday, from 8 a.m. until 7 p.m. ET with any questions.

• We work with you to solicit beneficiary information from your employees, helping ensure employees have current beneficiary designations on file.*

At time of claims submission/death

A simplified experience for processing claims.

• We can be notified of death through our customer service line.

• We reach out to obtain death certificates and other information needed to process the claim.

• You only need to confirm that we have the correct information.

• We will work with the beneficiary and Everest Funeral Planning to help expedite a funeral home assignment payment when the family has financial worries.

We will be there for your employees’ beneficiaries on your behalf.

• We send out The Healing Book: Facing the Death, and Celebrating the Life, of Someone You Love to children affected by loss.

• We help the beneficiary to understand the claims process and answer any questions.

• Beneficiaries and their families can access the Aetna Life EssentialsSM program with services that support their well-being for the various stages of life.

What this means for you

Have questions? Call our customer service center at 1-800-523-5065, Monday – Friday, from 8 a.m. until 7 p.m. ET.