WHAT TO EXPECT FROM

YOUR LINE MANAGERExplaining the Webcredible way

Congratulations,

you’re a

Webcredible

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LINE MANAGER

BEHAVIOURS

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Your relationship with your line manager will be …

1. Non-

judgmental &

blame-free

2. Honest &

upfront3. Responsive

4. Loyal &

dedicated5. Nurturing

6. Aligned

with company

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1. Non-judgmental & blame-free

You can count on your line

manager to listen to how you feel

without ever passing judgment or

blame – if there are issues you’ll

work together to find solutions

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2. Honest & upfront

You should ask for and expect to

receive timely and constructive

feedback from your line manager,

who’ll be honest about strengths

and improvement areas

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3. Responsive

Both you and your line manager

should respond to each other’s

requests in a timely manner, so

no-one is left wondering what’s

happening next

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4. Loyal & dedicated

Your line manager will represent

your interests within the company

and will proactively and quickly

make agreed changes happen

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5. Nurturing

You’ll work together with your line

manager to plan your career and

you can count on them to be

genuinely interested in your

personal development

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6. Aligned with company

If you’re ever in doubt about the

company priorities, your line

manager will be able to discuss

and clarify them for you

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HOW YOUR LINE MANAGER

WILL SUPPORT YOU

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1-to-1s

• You’ll have 1-to-1s with your line manager at least every

month – you’ll discuss and agree an appropriate time with

them

• During every 1-to-1, you’ll review progress against your

goals & PDP

• You’ll also agree with them what else you’d like to discuss

during these meetings, so you’re both prepared

• If you want to discuss something urgent, you don’t need to

wait until the next 1-to-1

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If you have a concern…

• You should discuss any concerns with your line manager in

the first instance

• You’ll hopefully be able to solve the problem yourself, with

the help of your line manager

• Your line manager will continually follow up until the matter

is fully resolved

• If you can’t solve the issue together with your line manager

then arrange to speak with a company director, who’ll

always make time to meet with you

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If there’s a concern about your performance…

• Your line manager will discuss the concern with you,

without making accusations or assigning blame

• You’ll have the chance to reflect on this concern and

explain how you feel

• You’ll work together with your line manager to come up

with potential solutions

• You’ll have regular catch-ups with your line manager to

review how things are progressing

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Your development

• You’ll work together with your line manager to set timely

and measurable goals that will help you develop

• You should discuss with them what you’re enjoying, what’s

motivating you and what you’d like to learn/do more of

• Your line manager will encourage you to take risks and try

new things

• You’ll have the chance to solve problems on your own (and

where possible make your own mistakes) rather than being

hand-held by your line manager

• Your line manager will be there to support you when things

go wrong and celebrate your successes

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Feedback for your line manager

• If you feel there’s anything your line manager could do

better, please let them know – they’ll be happy to receive

honest feedback, discuss it with you and act on it

• If you have concerns that you don’t feel can be discussed

with your line manager then arrange to speak with a

company director, who’ll always make time to meet with

you

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Company announcements & policies

• If you have any questions or concerns about company

announcements and policies, please discuss these with

your line manager

• Your line manager will provide answers and escalate

concerns if necessary

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How your line manager will respond if you want to leave

• If you feel you want to leave Webcredible, please discuss

this openly with your line manager

• They’ll seek to understand why and check if there’s

anything they can do to make you stay (please note,

Webcredible won’t salary-match if the reason is money)

creating

people-centred, efficient

& delightful digital

experiences

since 2003