Lichfield District Council

Steve McQuadePerformance, Policy and Procurement

Manager

Lichfield District

• Medium sized District Council• Relatively prosperous with

some pockets of depravation• Mixed rural and urban

community• Adjacent to the West Midlands

conurbation• A ‘Good’ authority under CPA• Low score on Performance

Management at CPA• Now greatly improved rating

with the help of Covalent

Covalent Usage

• Actions (Strategic Plan, Audit Recs etc.)• Risks (Corporate and service risk registers)• Performance Indicators (PIs and NIs)• Models (Use of Resources, Equalities)• Complaints (Corporate Complaint Management)• Web Module

Business Model - Snapshots

Cabinet

Portfolio Holders

Leadership Team

Service Managers

Team/Service Plans

Reports

INPUT!

Web Module – Self Service with alert

Web module - What we have tried …so far…

• Auto web gauges (Online content – widgets!)• PI Charts (Widgets again)• Performance Updates (None system users)• Self service report access (Quick access on

email prompt)

Web Gauges

PI Charts

Performance Updates

Self service report access

Web Module - Future Development

• More of the same• Selling the benefits to users• Improving understanding• Defining who we want on the web module and

who we want in the core system• Increasing take up by Members• Integrating with the LDC website• Promoting public access to data• SELF SERVICE……….

The finished product…