LibreOffice in Nantes Métropole + 1yr · migration to LibreOffice in june 2016 5000 employees now...
Transcript of LibreOffice in Nantes Métropole + 1yr · migration to LibreOffice in june 2016 5000 employees now...
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LibreOffice in Nantes Métropole + 1yr
ROME | 13 October 2017
Eric Ficheux
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About Nantes The city of Nantes finished its migration to LibreOffice in june 2016
5000 employees now use LibreOffice
Savings: 1,6 M€ + 260 K€ / yr
Lots of effort put in change management
Active contribution policy
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Since last conference
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What happened in Nantes in 2017
Nantes funded pivot chartsMany thanks to Easter Eggs, Collaborafor the development and quality of their work !Thanks to the community for help in testing ...
Continuous improvement:User survey!Migrations require a sustained effort in timeand user feedback is necessary
User ExperienceInvolvement in LibreOffice DesignKey to improve the tool is not only technical !!!
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User survey
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Yearly user survey results
Survey from january 2017
● Top managers 59 answers / 43% answer rate● Regular users 1104 answers / 23 % answer rate
Version at time of survey: 4.4.5.2
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Top managers survey
Significant increase2 %
No effect19 %
Moderate slowdown46 %
Significant slowdown15 %
Don't know19 %
According to you, how did the migrationimpact the productivity of your teams ?
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User survey
Good8 %
Rather good40 %
Average26 %
Rather difficult21 %
Difficult5 %
How is your experience using LibreOffice ?
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From user survey
Go beyond what I need3 %
Are perfectly in line with my needs14 %
Are in line with my needs56 %
Don't cover my needs20 %
Don't cover my needs at all7 %
Are the features in LibreOffice adapted to your needs ?
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From user survey
I don't encounter any problem25 %
I sometimes encounter problems38 %
I often encounter problems19 %
Not concerned18 %
What happens when exchanging documentswith other organizations?
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From user survey
A few other information:
● Impress is causing the more productivity slowdown according to the users
● Help requests caused by technical issues tend to diminish with every new version
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Roadmap
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Roadmap
Following the user survey results we’re implementing various actions to improve the overall User Experience around LibreOffice
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Action plan
TrainingHelp DeskUser Assistance
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Action plan
Improving LibreOffice
Top 10 improvement requests
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Action plan
ImpressImprove template qualityUsability issuesSpecific population of users
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Action plan
Exchangingdocuments withpartners
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Improving usability
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Usability
UX problem identified through survey → not very precise
Scenario driven testing to identify clear issues
Confirmation of several usability issues on basic features
Design in progress
Next step - fix it :)
Work done with the Design team:Thanks Heiko, Jay, ReginaThe 5 testers in Nantes
and everybody who helped in the process !
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Conclusion
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Thanks for your attention!
Many thanks to the colleagues at Nantes and Nantes Métropole and to the community