Library, what's library?
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"Library, what's library?" Creative library assessment
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A presentation by Olga Koz at the Kansas Library Association, College and University Libraries Section (CULS) Spring 2014 Conference. The rapid pace of change in today's higher education environment creates pressure within an academic library to implement change, new programs, strategy, and technology in order to meet the demands of its stakeholders. Studies have shown that approximately 70% of organizational innovations fail. One of the main causes for these failures is the lack of a thorough diagnostic investigation of stakeholders’ needs, university or college environment. A thorough diagnostic examination includes both an external and internal analysis using some form of assessment. The presenter, a doctoral candidate, OD consultant, and an academic librarian, briefly describes the usual library assessment tools and discuss non-traditional diagnostic methods.
Transcript of Library, what's library?
"Library, what's library?"
Creative library assessment
“All Our Yesterdays”
episode of Star Trek
“Library, what's library?" Disc from the Library
How does an academic community
view a library?
How do librarians assess a library?
Prediction
Looking from different viewpoints
Library prototype
Students’ schemata
Faculty schemata
Librarians
Systems/functionalist approach
Managers
Interpretive
Digging deeper or “Working the Onion”
Quantitative research: Surveys, statistical analysis, sociometry
Qualitative research:Interview, focus groups, ethnography, observations, archival materials, discourse analysis, case study
Action researchEthnographyNarrative analysis
Types of tools and types of data
Tools
Traditional tools
Non-traditional tools
Our tools
Surveys
simulationnetnographysocial network analysis
Names Purpose TypeLibQual+ users' opinions of
service quality survey
DigiQual user’s opinion of digital services
survey
MINES for Libraries Purpose of use of electronic resources
survey
Project COUNTER electronic resources usage
ClimateQUAL staff perceptions concerning the library
survey
Library/ ARL Assessment tools
Institutional Effectiveness or Research or Assessment
Name Purpose TypeCIRP/ HERI Complex. Student
and faculty experience
surveys
HEDS Impact of teaching, research practices, IL
survey
IPEDS/NCES Integrated Postsecondary Education Data System
survey
NSSE Student engagement/experience
survey
SurveysScience + Experience
• Library survey ≠ “library questions”• Beware of asking about causalityWhat are your main reasons for using the Library (check all that apply)?• No complex questions or problems• Ask 1 question at a time (double
barreled questions• First hand experience• Limit hypothetical questionsWhat will be the great source of information in your field in 2 years?• Sensitive answersHow many times per month do you use library resources? vs. How many times per term have you been asked by instructor to use library resources?• Leading and loaded questionsExperts believe…Library is paying thousands of dollars to …What do you see as the disadvantages…• No unwarranted assumptionWith the budget like it is, do you think we should buy more audio-visual materials?
Geek Comic for April 20th – A Contradicting Survey Result about Surveys
.
Artifacts
Mission statement
Learning Objectives
Class observation
forms
Assignments
Michael Wesch and his Digital Ethnography Research Team of 2011 has released Visions of Students Today: an exciting “video collage” about student life created by students themselves.
Participatory approach: As a member of faculty online and face-to-face committees and active member of online forums, network and communities of practice, you have access to first hand information for ethnographic research
Adjunct faculty forumQ: College required text books - Do you teach directly from them or do you draw support for your subject from other mediums?
The study of adjunct faculty
The median salary is $22,041Some 89 percent of respondents teach at two or more institutions
Report to House Education and the Workforce Committee, 2014)
Action Research
Disadvantages: bias, cannot be generalized, hard to get an outsider perspective, validityAdvantages: action-oriented, participatory
Organizational DiagnosisThe systematic and scientifically based assessment, description, explanation, and prediction of regularly occurring experience, behavior, and performance of members of organizations and their interaction.
Presentation
Analytics DashboardsIndianapolis Museum of ArtUMASS Amherst LibrariesIndiana U. –Purdue U.NCSU Libraries
UMASS Dashboard based on Tableau software
Input, output, outcomes
Assessment helps distinguish between teaching (input) and learning (outcomes)
Nelson, W.N, & Fernekes, R. W. (2002). Standards and assessment for academic libraries: A workbook. Chicago: Association of College and Research Libraries.
Mission
Inputs
Outputs
Outcomes
Strategies
Actions
Goals
Prediction
Excellent first year IL program
Students know how to find,
assess, and use information
No need in “course or embedded librarians”?
Optimization of searching experience
Students are able to find information
No need for reference librarians
DigitizationEverything is
online!
No need in face2face or
brick & mortar service
Will a Library go supernova or just fade away?
X-ray images of Cassiopeia A, taken by the Chandra satellite.
CARTOON BY TOM GAULD
References
Duke, L. M., & Asher, A. D. (2011). College libraries and student culture: What we now know. Chicago: American Library Association.
Gordon J. Hewitt, Hewitt R.T. (2010). Ability, Assistance, and Collaboration in Academic Library Assessment. Library Philosophy and Practice , 479 Retrieved from http://digitalcommons.unl.edu/libphilprac/479
Nelson, W.N, & Fernekes, R. W. (2002). Standards and assessment for academic libraries: A workbook. Chicago: Association of College and Research Libraries
Kozinets, R. V. (2010). Netnography. Doing ethnographic research online . Thousand Oaks, CA: Sage Publications.
Morton-Owens, E. & Hanson, K. (2012). Trends at a Glance: A Management Dashboard of Library Statistics. Information Technology and Libraries, 31 (3).
Oakleaf, M. J., Association of College and Research Libraries., & American Library Association. (2010). The value of academic libraries: A comprehensive research review and report. Chicago, IL: Association of College and Research Libraries, American Library Association. Retrieved from www.aclr.ala.org/value.
Rambler, L. K. (1982). Syllabus Study: Key to a Responsive Academic Library. Journal of Academic Librarianship, 8(3), 155.
