Library Showcases
description
Transcript of Library Showcases
Library Showcases Doing the new EDI qualification
Immediate messaging Welcoming new Athens users
A virtual library workroomTeaching study skillsEasy eBooks access
Speedy stock checking
EDI Certificate or Diploma in Libraries, Archives and Information Services
Simon Elliott&
Pauline Blagden
The new
New qualifications
• Electronic portfolio• Competency-based• Nationally recognised• Vocational – support and enhance your work• Can be stepping stone to professional
qualifications eg certification/chartership
Simon Elliott
Electronic Resources Assistant
Oliveira Library
What’s the difference between NVQ and EDI?
Issuing Information module
• Adding new users • British Library request• Searching for articles online• Article list from user• Verifying users surname• Inter Library Loan procedure
Any Questions?
NVQ Level 3 in Library & Information Services
Congratulations!
Christine CadetLyn MurphyHelen NicholsonSu Roy
Immediate Messaging Service
across a complex organisation
Linda Atkinson & Owen CoxallCairns Library, John Radcliffe Hospital
Why did Bodleian Libraries set up a live help service ?
• New Library Management System• New version of SOLO (our portal)• Millions of books moved into remote storage• 100+ libraries but increasing virtual use • Improve our image with readers• Quick feedback on new system teething
problems (beta testing)
Types of queries received!
• Although it is set up to answer queries about SOLO, around 50% are about the library policies, collections and accessing materials.
• Quite a few are asking how to obtain material we do not hold.
• Get a few time-wasters and flirts:– How do I search for the lost journals of Mordor?– Hello are you a real live person?– Hello, will you marry me?
Problems encountered
• Technical problems when lots of people logged into one Meebo account
• Meebo notifier default settings• Communication between all the Librarians
involved• Meebo Widget embedded in Web site so if do
a Solo search one loses conversation thread• Timetabling volunteers
Problems solved
• Set up protocols/etiquette• Rules set about Meebo notifier• Use a Wiki, Google Docs and Google Calendar
and email group.• Ask readers to open a new SOLO window to
search. Longer term solution=pop-up-widget• Recruit lots of volunteers to share the load
and experience
Feedback
ALL USER FEEDBACK ABOUT MEEBO SO FAR HAS BEEN VERY POSITIVE
Way to go BOD !
Statistics for evaluation
Average no of genuine queries= 25/day in termNumber of Staff involved= 40 so only do one hour on call a week
We are keeping record of queries and the results will be analysed to check that this service is 1. Sustainable and 2. Value for money .
Relevance to your service?
• Do you have many enquiries from remote users ?• Would your users find instant messaging helpful?• Do you belong to a consortia with shared
services?• Would you be able to share a live help service in
your libraries?• Would you be able to manage a live chat service
for just your library?
Any questions?
We are happy to answer any follow up questions either here or later.
Contact : [email protected]@bodleian.ox.ac.uk
or just give us a ring 01865 221936
A Warm Welcome to Athens Users in Bucks
Jennie Kelson
Library Services Manager
The Distant Past
Time-consuming
Expensive
Record-keeping
The Recent Past
Reactive
Time-consuming
Confusion
Elaine’s Bright Idea
Let’s use Mail Merge
How to – Part 1
• Step 1 – download details of new registrations within the last week from Athens admin site and save as an Excel spreadsheet
• Step 2 – check and amend any details as necessary
How to – Part 2
• Step 1 – write your marketing text in MS Word and save as a mail merge document
• Step 2 – link it to your Excel spreadsheet of new Athens users
How to – Part 3
Send the email! – Yep, it is that easy!
Advantages
User receives customised email
Advantages
Whole process takes just a few minutes each week
Advantages
Can be easily adapted
Advantages
Quick, easy & professional
The Virtual Library Workroom
Knowledge management…
from to
complex processes simple
individualized tasksshared
multiple files, foldersbackups one
site
Office home
Broad and flat structure for finding files quickly
and keeping things simple
Operations manual
Team Calendar
Discussion area
Verdict so far
• fun, better• everything that matters in one place• latest version replaces previous
• needs time and push• too open?• some casualties…
Innovations : Teaching study skills
Rebecca Mitchelmore
Clinical Outreach Librarian
I01 (Isle of Wight)
Seeds .... of disaster
Student working over search with 47 lines and no good results
Student asking how to insert page numbers in Word document
Student who has lost all references looking at her loan record
Student says she can’t find any good papers ‘on Google’
You just know it is going to end in tears!
Manager complaining about wasted training budget
Seeds .... of thought
IT trainers talking about 1:1s or drop-ins with staff
Supporting Learning in Practice group discussions
The numbers of students passing look really bad
Seeds .... of action
Money!
In June 2010:
72 staff took Trust-funded university modules: £53,218
32 passed their modules: £27,322
6 were referred: £4,639
8 failed: £5,143
10 were referred for non-submission: £6,320
16 were failed for non-submission: £9,794
In total:
40 students did not pass their modules: £25,896
Growing an idea
Of course you need a team and a meeting:
IT trainers
Training Manager
Associate Director of Development and Training
Librarian
(Guess which one is me)
Growing a course
First delivered as 5 separate short modules in September and October 2010 – so trainees could attend only those which they required
Reading skills
Writing skills
Library & information
skills
IT skillsSurvival
skills
Regenerate and extend ideas
Changing staff available caused changes to delivery
Feedback led us to plan one whole single training day
Less user participation/practice was possible
...... so delivery had to be cheerful and engaging
Signposting to further help is an important element
The librarian’s contribution
Bearing fruit
I thought this day was excellent it was never belittling and all teachers had empathy and understanding and were totally approachable. I feel very secure in the knowledge that when I start to struggle on my course in Oct/Nov I have people to turn to for help and guidance. Thank you very much
User feedback from the revised course (we’ve delivered it twice):
Very informative day especially for those of use returning to study after a managing to avoid it for so long!!! I will be recommending this to my colleagues.
I thoroughly enjoyed attending the course - especially as the block of OU study is for my benefit only, and no one else’s. The course has really boosted my confidence, the content was very interesting, I felt I learned a lot, and I only wished I was able to attend before I started my OU course. Thank you!
£££?
More questions than answers.
Will the study skills course improve module completion rates?
Will the money saved on failed modules be greater than the cost of creating and teaching the study skills course?
Would it be better value for money to signpost to ready-made study skills resources?
Will we be able to go on delivering the course?
Ebooks at Southampton
More than 50,000 Ebooks for University Readers
62 Ebooks for UHS readers(sixty-two)
Webcat…Includes records for OVID and MyiLibrary books bought by HSL.
But... Doesn’t include books bought by SHA or Core content
Locations:InternetSUHT NHS Athens (soon to be UHS NHS Athens)
MyiLibrary. But…Doesn’t include our 25 titles bought from OVID
Using Netvibes to promote E-books
• Netvibes Departmental Collection link emailed to educational leads
• Including link in responses to reader enquiries• Including Netvibes address in Email signature
Mina Ms F. Mina Shaibatzadeh Learning Support Librarian Health Services Library (MP883) | Level A | South Academic Block | Southampton General Hospital | SO16 6YD Mon and Fri 9.00 - 13.00 | Wed and Thu 10.00 - 18.00 023 8079 6548 (external) | 71-6548 (University) | 6548 (SGH) Library Netvibes - Reliable information and resources whenever you need it. http://www.netvibes.com/e-library#UHSFT_NHS_Athens_Resources http://www.netvibes.com/hsl1#General_Information
Promoting Ebooks in other ways…
Promoting E-books in other ways…
Promotion
• QR codes?• Ask if readers want ebooks
MyiLibrary usage statistics• 2009-2010 there were 361 accesses to
MyiLibrary books.
• 2010-2011 there were 775 accesses