Library Metrics
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Library Metrics Eve Ross
description
My portion of an SLA webinar titled "Metrics 101: Proving Your Value" presented October 30, 2013.
Transcript of Library Metrics
Library Metrics
Eve Ross
metrics
kilo meter 1,000
milli meter 0.001
This is humor.
metrics
metrics
a set of measurements that help you evaluate results
ideal results
what measurementswould demonstrate this
how to measure and record data
actual results
actual measurements
how to measure and record data
ideal results actual results
actual data
actual data
ideal results actual results
10% savings
55 users
8% savings
61 users
Why?
• improve the library
• prove the library’s value
Logic Model
Logic Model
Inputs
resourcescosts
features
Activities
taskstime spent
work
Logic Model
Inputs
resourcescosts
features
Activities
taskstime spent
Outputs
accessawareness
usage
Outcomes
time saved,improved
quality
Impact
strategicgoals,
org mission
work results
Law Firm Library
New database
subscription
Librarians:Negotiate contract
Train users
work
Law Firm Library
New database
subscription
Librarians:Negotiate contract
Train users
Users:login
searchdownload
Users find needed
answers.
Answers help users serve their
clients.
work results
Why?
• improve the library
• prove the library’s value
New database
subscription
Librarians:Negotiate contract
Train users
cost
features
other dbases
improve
Users:login
searchdownload
This database provides the same features as the other database, and costs 10% less.
New database
subscription
Librarians:Negotiate contract
Train users
goals
past work
benchmark
improve
Users:login
searchdownload
The library increased attendance at trainings by 10% compared to last year.
benchmarkClick here for survey.
New database
subscription
Librarians:Negotiate contract
Train users
logins
searches
downloads
improve
Users:login
searchdownload
Usage of the database is 10% higher this month, compared to last month.
logins
searches
downloads
improvefeatures
other dbases
goals
past work
benchmark
Need to cut one database. __% of the firm’s lawyers use Database A / Database B, averaging __ searches per month.
Why?
• improve the library
• prove the library’s value
results
Users:login
searchdownload
Users find needed
answers.
value
Answers help users serve their
clients.
logins
searches
downloads
results
Users:login
searchdownload
Users find needed
answers.
surveys
interviews
walkarounds
value
Answers help users serve their
clients.
“It used to take me an hour to gather this information. Now I can find it in two clicks.” –User 1
results
Users:login
searchdownload
Users find needed
answers.
surveys
interviews
walkarounds
value
Answers help users serve their
clients.
“I was able to forward the information directly to the client from the database.” –User 2
surveys
closed questions or open questions
online options• SurveyMonkey Adobe Forms• Google Forms Typeform
survey fatigue
value
• whose perspective?
• what do they value?
valueorganization
library
Law Firm Library
DatabaseTrainusers
Userssearch
Usersfind
Usersserve
cost benefit
Lawyers at firm
Pay for database
and librarians
Use database
to find answer
Give client right
answer
Client is pleased
with work
Client pays and
rehires
cost benefit
Lawyers at firm
Pay for database
and librarians
Use database
to find answer
Give client right
answer
Client is pleased
with work
Client pays and
rehires
Database
Trainusers
Userssearch
Usersfind
Usersserve
Law Firm Library
cost benefit
value
library firm clients
value
Research by the library was included in ___ successful RFPs this year.
value
Research by the library was included in ___ successful RFPs this year.
Library Research for RFPs 2013 New Clients of Firm 2013
Acme, Inc. Brandon Corp.
Brandon Corp. Demeron LLC
Carlisle, Ltd. Ecktorp
Demeron LLC Hospitality Assoc.
Ecktorp
Foundations Assn.
Gemtron & Sons
value
Research by the library was included in ___ successful RFPs this year.
Library Research for RFPs 2013 New Clients of Firm 2013
Acme, Inc. Brandon Corp.
Brandon Corp. Demeron LLC
Carlisle, Ltd. Ecktorp
Demeron LLC Hospitality Assoc.
Ecktorp
Foundations Assn.
Gemtron & Sons
value
Research by the library was included in ___ successful RFPs this year.
Library Research for RFPs 2013 New Clients of Firm 2013
Acme, Inc. Brandon Corp.
Brandon Corp. Demeron LLC
Carlisle, Ltd. Ecktorp
Demeron LLC Hospitality Assoc.
Ecktorp
Foundations Assn.
Gemtron & Sons
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obstacles:
obstacles:
time and effort
balance
obstacles:
limited data
work with itexpand it
obstacles:
fear of bad results
find outimprove
References• Word cloud
http://www.wordle.net • Definition of metrics
http://www.yourdictionary.com/metrics • Grumpy cat photo
https://www.facebook.com/TheOfficialGrumpyCat• Streetlamp photo
Colin Brough, via http://www.sxc.hu• Logic model concept and terminology
W.K. Kellogg Foundation Logic Model Development Guide
Thank you.
Eve Ross@EveRoss
