Library Challenges - OCLC · Library Challenges ... “I don’t believe in a stand alone library...
Transcript of Library Challenges - OCLC · Library Challenges ... “I don’t believe in a stand alone library...
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Library Challenges Summary of findings from OCLC member
focus groups 2012/2013
IFLA 2013
17-22 August 2013
Fiona Leslie
Marketing Manager
Europe, Middle East and Africa
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16 discussions 4 hours
4000+ minutes
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Perspectives
Focus Groups in Netherlands, U.S., U.K.
Large Academic/Research Libraries
Mid-sized Academics
Public Library leaders
8 one-on-one follow up interviews
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The world’s libraries. Connected.
ENVIRONMENTAL PRESSURES
Academic:
Budget pressures
Campus politics
Competition in higher
education
Open access
Legislation driving change
Public:
Cuts and closures
Local politics
Competition in public
services
Mobile access
Legislation driving change
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“We have to look at is as an opportunity to
get outside the standard library model.”
(US Public)
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“I envy those in their 30’s because their
careers will be amazing.”
(US Public)
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“E changed everything.”
(US Public)
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Unique physical visitors in 2013
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Unique online visitors in 2013
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“There is no model that’s
shared.
We don’t want to lend [e-
books], just give access to
them.”
(NL Academic)
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“Share the P.
Access the E.”
(US Academic)
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Yes
No
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REACHING THE USER
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“What we hope is that
no matter what
direction the user
comes in, they will be
linked to local
resources when they
want them.”
(US Academic)
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“I don’t think of the library as a central place,
but librarians working within the university
and within research groups.”
(NL academic)
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“The discovery
systems in place may
work wonderfully, but
it doesn’t matter if
people aren’t going
there.”
(US Academic)
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NEW SERVICES
Academic:
Research support
New student experiences
Data management
Scholarly output
Virtual learning spaces
Campus partnerships
Public:
Support for community issues
New user experiences
Digital media
Self-publishing
Maker spaces
Community partnerships
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The library world always want to try to have
15 priorities. We can’t.”
(US academic)
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Collections
Services
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“I don’t believe in a stand alone library in the future. The border will be blurred.”
(NL Public)
“I don’t believe in a stand alone library in the future. The border will be blurred.”
(NL Public)
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How can our staff
keep pace with all of
these students,
researchers and
teachers.
They ask for things
our traditional
librarians can’t
provide and staff
have to learn quickly. (NL Academic)
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Jane Smith
Chief Experience Officer
124 South Harbor Dr.
Bay City, NC
T: (432) 456-0986
Eric Henderson
Innovation & User Technology
Research Librarian
David’s Lane
Bournemouth, Hants
T: (01472) 598582
“It’s less and less common to find traditional librarians.”
(UK Academic)
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WIDER REMIT
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Have an assessment team on campus. We are required
to show how we tie into the student learning goals. (US Academic)
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MOOCs
If its politically important, libraries
need to be there (UK Academic)
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“The faculty is turning to
the library to maintain
their data.”
(US Academic)
Research
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MEASUREMENT AND
EVALUATION
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“We are not writing a strategic plan.
We are building an IMPACT plan.” (US Public)
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IMPACT
Academic:
Meeting user expectations
Value to funders
Justifying budgets
Showing ROI
New metrics critical
Tie to student success
Public:
Meeting user expectations
Value to funders
Justifying budgets
Showing ROI
New metrics critical
Tie to community impact
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“I wish I had a big red impact button that could give me the impact stats.” (US Academic)
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All libraries are interested in ROI. (US Academic)
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“Our stats are transaction-based, but how do we measure the transformational value we effect?”
(UK Public)
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COLLABORATION
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“Collaboration is more critical than ever.”
(US Academic)
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What happens next?
39
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Questions